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Citizen's Charter

In compliance with Republic Act 9485 or the Anti-Red Tape Act of 2007 passed
in order to improve efficiency in the delivery of government service to the
public by reducing bureaucratic red tape, preventing graft and corruption, and
providing penalties therefore.

Our Frontline Services

1.

ISSUANCE OF BARANGAY CERTIFICATIONS:


Fees

a. Personal
identification
and
Residence
Status .........................................
22.00
b. Good
standing
in
the
Community ...........................................................
22.00
c. No
pending
case
filed
in
the
barangay ....................................................
22.00
d. Employment
(Local/Abroad)
...................................................................
22.00
e. Enrolment .....................................................................................
...........
22.00
f. Indigents ......................................................................................
............
22.00
g. Senior
Citizens
&
Solo
Parent .................................................................... 22.00

CLIENTS:

Barangay Constituents

PROCEDURES:

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Office of the Tax Revenue Collector.


2. Fill-up the application form that is available in the windows.
3. The person in charge will verify if your name is listed on the
registry of Barangay Inhabitants.

3 minutes
2 minutes

4. You may now proceed to the payment of fees on the same


window and you will be issued with an official receipt.
5. The person in charge shall prepare the Barangay
Certification.
6. The Barangay Certification shall be subjected to the
signature of authorized signing official.
Total Estimated time:

1minute
3minutes
1minute
10 minutes

PERSONS-IN-CHARGE
Tax Revenue Collectors:

REQUIREMENTS:
New Applicants
1. Personal Information
2. Proof of Residency

For Renewal
1. Personal Information
2. Copy of past years cedula

OUTPUT:
Barangay Cedula

2.

ISSUANCE OF BARANGAY CLEARANCE FOR:

Fees:
a. Travel Purposes
-Abroad Employment ......................................................
100.00
-Lipat Bahay .....................................................................
50.00
-Balik Probinsya ...............................................................
50.00

b. Business Clearance
- Company/Corporation
500.00

...................................................

c. Big Businesses
-Marketing, Trading, General Merchandise, ..................
500.00
-Restaurant, Gasoline Stations ..........................................
500.00
-RTW ..................................................................................
300.00-500.00

d. Small Scale Businesses


-Refilling station, Vulcanizing ............................................
300.00
-Internet
shop/cafe ...........................................................
300.00
-Small
sari-sari
store .......................................................... 250.00-500.00
-Occupation/ Operation ....................................................
200.00-500.00
-Tricycle Terminal ..............................................................
200.00
-Tricycle Franchise .............................................................
50.00
-Apartment Rentals ............................................................
300.00/door
-Building Rentals ................................................................
500.00
-Temporary Dwelling ..........................................................
300.00
e. Business Clearance
-Bakery
Clearance ................................................................ 300.00
-Barber
Shop ........................................................................ 300.00
-Videoke
350.00
-Junkshop
500.00

Car
150.00

...............................................................................
.............................................................................

f. Registration
......................................................................................

-Tricycle/
Motorcycle .......................................................... 100.00
g. Building/ Housing Clearance
-Housing/Building Construction

(Below
500.00

Php.500,000.00) .....................................................
-Housing/Building Renovation

(Below
600.00

Php.500,000.00) .....................................................
-Housing/Building Construction
(Above
Php.500,000.00
w/
estimate) ........
5% of 1%

construction

Blasting .....................................................................
-Fencing
Scale).......................................................... 500.00

-Area
300.00
(Small
(Big

Scale) ............................................................ 300.00


-Demolition
.........................................................................
300.00
h. Excavation Permit/Clearance
-Individual
small
water
line ................................................. 150.00
-Company
big
scale
per
linear
meter
(2m7m) ................ 300.00
-MWCi
and
other
government
construction ....................
500.00-1,000.00
-Development
Clearance .................................................... 0.50/sq.m
i. Loans
-Salary/Financing/
Requirements ............
75.00
-SSS/Pag-ibig
Loan ....................................... 50.00

Company/Bank
Loan/

Loan .......................................................................

Calamity
-Housing
200.00

-Car Loan .............................................................................


150.00
-Motor Loan/Tricycle ..........................................................
100.00
-Bank Loan ..........................................................................
200.00
-Local Employment .............................................................
50.00
-Overseas Employment .......................................................
100.00

j. Other Permit/Clearance
-Posting
Streamers ..........................................................
-Billboards
500.00

of
10.00/sq.ft.

...........................................................................

-School
Requirements .........................................................
30.00
-Postal
ID
Requirements ...................................................... 40.00
-Membership
Requirements ................................................ 30.00
-Company
Requirements ..................................................... 50.00
-Meralco
Requirements ....................................................... 150.00
-Veterans
Requirements ...................................................... 50.00
-Water
Tapping/Connection ................................................ 150.00
-Gun
Registration ................................................................. 100.00
-Senior
Citizens
Membership .............................................. 30.00
-ID/
Record
Clearance .......................................................... 30.00
-Association
Requirement .................................................... 30.00
-SSS
Requirement ................................................................. 50.00
-Open
Account
Bank
Requirement ...................................... 95.00
-Telephone/
Cable
Connection ............................................ 100.00
-Dumping of Filling Materials
.............................
.................. 100.00
-PNP
Requirements .............................................................. 50.00
-NBI
Requirements ............................................................... 50.00
-Drivers
License ................................................................... 75.00
-P.T.O.
Requirements ........................................................... 80.00
-Electrification
Requirements ...............................................
150.00

-Ambulatory
Vendor.............................................................. 150.00
-Non-tax
declaration ............................................................ 150.00
-Barangay
Property
Clearance ............................................. 100.00
-Real
Estate
Certification ..................................................... 150.00
-Blotter fee/ filling fee .........................................................
30.00
-Certified
true
copy ............................................................. 10.00

CLIENTS:
Barangay Constituents, Corporations, Traders, Retailers,
Businessmen

PROCEDURES:

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Office of the Tax Revenue Collector.


2. Submit the necessary documents needed.
3. The person in charge will review the given documents.
4. You may now proceed to the payment of fees on the same
window and you will be issued with an official receipt.
5. The person in charge shall prepare the Barangay Clearance
requested.
6. The Barangay Certification shall be subjected to the
signature of authorized signing official.
Total Estimated time:

PERSONS-IN-CHARGE:
Tax Revenue Collectors

REQUIREMENTS:
Applicants
1. Barangay Cedula
2. Endorsement from purok leaders
OUTPUT:
Barangay Clearance

1 minutes
2 minutes
1minute
3minutes
1minute
8 minutes

3.

ISSUANCE OF BARANGAY PROTECTION ORDER (BPO)

CLIENTS:

Barangay Constituents

PROCEDURES:

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Office of the Barangay Captain.


2. Submit the letter of complaint based on R.A. #9262-VAWC
together with your application regarding the BPO.
3. The person in charge will read and verify your complaint
letter and you will be subjected to an interview.
4. The person in charge shall prepare the Barangay Protection
Order
5. Issuance of the BPO.
Total Estimated time:

1 minute
5-10 minutes
2minutes
1minute
9-15 minutes

PERSONS-IN-CHARGE:
REQUIREMENT:
1. Letter of complaint addressed to the Barangay Captain
OUTPUT:
Barangay Clearance for the Barangay Protection Order

4.

ISSUANCE OF BUSINESS TAX RECEIPT

CLIENTS:
Businesspersons / Barangay Constituents

PROCEDURES:

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Office of the Barangay Treasurer.


2. Submit the necessary documents.
3. You may now proceed to the payment of fees on the same
window and you will be issued with an official receipt.
4. The person in charge shall prepare the Barangay Clearance for

1 minute
1minute
3minutes

the Issuance of the Business Tax Receipt.


5. Issuance of the Business Tax Receipt.
Total Estimated time:

5 minutes

PERSONS-IN-CHARGE:
REQUIREMENTS:
Applicants
1. Barangay Cedula
2. Barangay Clearance
OUTPUT:
Barangay Business Tax Receipt

5.

ISSUANCE OF CERTIFICATE OF RESIDENCY

CLIENTS:

Barangay Constituents

PROCEDURES:

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Office of the Tax Revenue Collector.


2. Submit the necessary documents.
3. You will be interviewed shortly by the person-in-charge
4. The person in charge shall prepare the Barangay Clearance for
the Issuance of the Business Tax Receipt.
5. Issuance of the Business Tax Receipt.
Total Estimated time:

PERSONS-IN-CHARGE:
REQUIREMENTS:
Applicants
1. Barangay Cedula
2. Endorsement from Purok Leader

1 minute
2minute
3minutes

6 minutes

OUTPUT:
Certificate of Residency

6. WOMENS DESK
CLIENTS:
Womens Sector

PROCEDURES:

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the office of the Womens desk located at the


Barangay Tanods quarter.
2. Submit the letter of complaint or report your complaint to the
person-in-charge.
3. You will be interviewed by the person-in-charge for initial
investigation.
4. The person in charge shall prepare and process a complete report
of the complaint.
5. The person-in-charge will instruct you of what to do and will
forward the case to concerned offices.
Total Estimated time:

1 minute
5-10minutes
5minutes
3minutes
14-20 minutes

PERSONS-IN-CHARGE:
Womens Desk Officers

REQUIREMENT:
1. Letter of Complaint (May be verbal)
OUTPUT:
Instructions for appropriate actions concerning the complaint

7. BARANGAY INFORMAL SETTLERS AFFAIRS


CLIENTS:
Informal Settlers

PROCEDURES:

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Barangay Informal Settlers Affairs Office located


at Bagong Pag-asa extension hall
2. Consult the person-in-charge for your issues and concerns.
3. You will be interviewed by the person-in-charge for initial
investigation.
4. The person in charge shall prepare and process a complete report
of your concern.
5. The person-in-charge will instruct you of what to do and will
forward the case to concerned offices.
Total Estimated time:

1 minute
5-10minutes
5minutes
3minutes
14-20 minutes

PERSONS-IN-CHARGE:
REQUIREMENT:
1. Letter of Complaint/ Request (May be verbal)

OUTPUT:
Instructions for appropriate actions concerning your issue

8. USE OF BARANGAY-OWNED FACILITIES


Fees
-Basketball Court .......................................................................
150.00/hr
-Multipurpose hall .....................................................................
150.00/hr
-Hiring of Barangay Tents .........................................................
Free of
charge

CLIENTS:
Barangay Constituents

PROCEDURES:
(for the use of basketball court and the multipurpose hall)

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Tax Revenue Collectors Office and ask for the

availability of the following facilities.


2. The person-in-charge shall check for the availability of the
facilities.
3. If ever the facility is available, you will have to log your name as
a sign of reservation.
4. You may now proceed to the payment of fees on the same
window and you will be issued with an official receipt.
Total Estimated time:

1 minute
2minutes
2minutes
5 minutes

*For the barangay tents, submit a reservation letter to the office of the secretary.
Approval depends on the availability of the tents.

PERSONS-IN-CHARGE
OUTPUT:
Reservation of the requested facility

9. HEALTH SERVICES
Fees
-Prenatal Care ....................................................................... Free of Charge
-Immunization ....................................................................... Free of Charge
-Medical Check-up ................................................................ Free of Charge

CLIENTS:
Barangay Constituents

PROCEDURES:
(for the use of basketball court and the multipurpose hall)

ESTIMATED
TIME(under normal
circumstances):

1. Proceed to the Barangay Health Clinic


2. Secure a number for reservation and for the proper flow of the
patients and wait for your turn.
3. Proceed to the table of the doctor/ nurse in charge.
4. Actual Check-up
Total Estimated time:

SCHEDULE OF SERVICES:
Monday
Tuesday
Wednesday
Thursday-Friday

1-10 minutes
(depending on the number of patients)

10-15minutes
20-30 minutes

PERSONS-IN-CHARGE:
OUTPUT:
Appropriate medical service

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