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Forrester Research Publishes New Book: The Mobile Mind Shift. Professional Services Close-Up. Business
Insights: Essentials, May 19, 2014,
http://bi.galegroup.com.ezproxy.babson.edu/essentials/article/GALE%7CA368528939/48707a75e8111e213213ae
2efe6db51b?u=mlin_m_babson, accessed September 2015.
1
This case was prepared by Ruth Gilleran, Senior Lecturer, Patricia J. Guinan, Associate Professor, and Salvatore
Parise, Associate Professor, of Babson College. It was developed as a basis for class discussion rather than to
illustrate either effective or ineffective handling of an administrative situation. It is not intended to serve as an
endorsement, source of primary data or illustration of effective or ineffective management.
Copyright 2015 Babson College and licensed for publication to Harvard Business School Publishing. All rights
reserved. No part of this publication can be reproduced, stored or transmitted in any form or by any means
without prior written permission of Babson College.
This document is authorized for use only by Linh Nguyen in CIS 2016 Spring taught by Mark Lee Ford, Temple University Japan Campus from January 2016 to July 2016.
2012.2 Citing declining ratings and evidence of an increasing number of individuals more
frequently using their smartphones to check the weather, DIRECTV blacked out TWC to
DIRECTVs 20 million subscribers, which represented one-fifth of TWCs total audience.3 In a
January 2014 email statement to SNL Kagan Media and Communications, DIRECTV Chief
Content Office Dan York said, Consumers understand there are now a variety of other ways
to get weather coverage, free of reality show clutter and that TWC does not have an exclusive
on weather coverage the weather belongs to everyone.4 A few months later, DIRECTV
reinstated TWC because of consumer preferences, but the company clearly needed more
innovative approaches to serving up its weather data. The OutSider app, TWCs first lifestylerelated weather app, helped answer that call.
As Huff laced up his running shoes and headed to the elevator, he imagined how he could
make the weather data more valuable to TWCs running customers by delivering information
that both interested and benefitted them. According to Huff, OutSider is much more than an
app, it is a way to learn about how the weather affects a persons body chemistry. Whether
one runs four or twenty-four miles, all runners are affected by the weather. People
understand its not the best time to run when the newscaster is saying its 90 and humid, be
careful, stay indoors. However, when its 82 degrees, with 90% humidity, it can be just as
dangerous outside.5
In addition to the temperature, the sun, and the rain, air quality and pollen levels affected
everyone greatly. With the app released, Huff pondered his next move. Should he continue to
develop OutSider further and if so, what features should be added to make it a go-to running
app? Consumers downloaded several apps, but they used few on a regular basis. Should he
target other outdoor enthusiast segments? Or, should he persist down the learning path,
studying the run analytics and marketing what Huff calls biometrics insights (see Exhibit 1
for definition) to other organizations? But right now, the RWI of 10 was all he could think
about. The Weather Channel slogan, Its Amazing Out There, could not be more apropos.
Time for a run.
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thanks to big data and the ability to integrate into customer workflows.6 One year earlier in
January of 2013, Digital Division President Cameron Clayton stated, The Weather Co.'s
revenue from non-TV sources is now not far away from being half of total revenue. 7
Launched over 30 years ago in 1982 as the first 24-hour network devoted to weather
programming, The Weather Channels 2013 audience totaled more than 100 million viewers
and the network generated $350 million in annual income.8 Its popular weather website,
weather.com, boasted 8 million daily visitors and was the go-to website in 2013 for obtaining
weather information. 9 In fact, the website commanded an impressive 51 percent of the
market share, followed by AccuWeather with just 14 percent (see Exhibit 2 for the top
weather brands).
TWCs weather data came not only from the National Weather Service, which owned the
radar system in the United States, but also from data TWC gathered on its own and from data
supplied by 100,000 private individuals with their own weather stations. Aided by
sophisticated computer models within TWCs forecasting engine, over 200 meteorologists
analyzed this data and generated highly accurate weather forecasts. The recent growing
granularity of data from an increased use of weather sensors allowed for greater accuracy in
TWCs weather forecast. 10 According to the Forecast Advisor website which graded the
accuracy of U.S. weather forecasting outlets, in 2013 TWC blew away its competition which
included the National Weather Service, Accuweather, and Custom Weather.11
TWC was owned by a consortium consisting of NBC Universal and the private equity firms
The Blackstone Group and Bain Capital. In 2011, The Weather Channel Companies became
The Weather Company, recognizing its diversity of products and services and its broad appeal
to consumers and businesses.
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platforms like his were working directly with companies to develop advertising campaigns,
especially on mobile devices, essentially bypassing ad agencies.12
A second revenue stream for TWC was the weather data and the expert analysis it marketed
to corporate clients. The Professional Services arm of TWC helped its corporate clients profit
from its weather forecasts by enabling them to anticipate the impact of weather on their
bottom line. Blue chip customers included national retailers, global airliners, automobile
manufacturers, emergency services, utilities, insurers, and media giants. Two clients, Home
Depot and American Airlines, incorporated weather data into their buying decisions so they
could more accurately predict what products or services would be needed when and where. 13
Starting with the release of iOS8, Apple incorporated The Weather Channel data, replacing
Yahoo Weather. At the 2014 International Consumer Electronics Show, General Motors
announced plans to include The Weather Channel app within its OnStar concierge dashboard
screen.14
With the current emphasis of mining big data to make more fact-based decisions, as well as
the availability of modern tools to process this data, the company was betting its future on the
Digital and Professional Services divisions. Both divisions were headed up by Cameron
Clayton, President of Product and Technology.
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enthusiasm was a weather-centric app for cyclists. TWC later pivoted the idea to focus on
running. Similar to how Red Bull created a series of gaming apps rather than an app focused
on its energy drink, TWC sought out an entirely new experience for its customers. By building
a running app, when the OutSider user pressed the Run button, he or she was engaging with
the TWC brand.16
S. Gupta, For Mobile Devices, Think Apps, Not Ads. Harvard Business Review, 91, no. 3 (2013): 70-75.
Chris Huff, telephone interview by author Ruth Gilleran, Wellesley, MA, August 21, 2014.
18 Ibid.
16
17
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To track their run, users pressed the Lets Run button and selected a run typebasic,
distance, timed, or heart rate. While running, the weather data refreshed every 1 km or five
minutes. Historical performance could be viewed on the Run History menu, and the runner
had the option to share this data with friends and family via Facebook. The app also
connected to the Wahoo fitness heart rate monitor, which provided information on the
runners heart rate, cadence, and speed. In an attempt to improve the runners state of mind
and hence their run statistics, the OutSider app also integrated with the Google app Songza,
suggesting playlists based on local weather conditions (see Exhibit 4 for images of the
OutSider app).
Mike Welsh, interview by author Ruth Gilleran, Wellesley, MA, August 6, 2014.
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took the information from the hackathon and created storyboards and then wireframes,
images representing the skeletal layout of the mobile app along with its navigation. Next, the
team conducted a focus group in which five or six runners were invited to view a clickable
prototype created using proto.io. After several design iterations, development began.
The development team followed the agile software development method with a goal of
creating a minimally viable product that they could learn from. Agile was an umbrella term
that referred to a few different iterative software development methodologies, such as Scrum
or Extreme Programming (XP). These methodologies were committed to feature-driven
development and they shared the common goal of delivering small pieces of working software
at set intervals, generally from two to eight weeks. Agile software development contrasted
with the Waterfall methodology where all the business requirements were designed, coded,
and tested before any software was released to the end user. This resulted in a lengthy
product release cycle that did not allow for the ability to react to changing business
conditions. With The Weather Companys commitment to continuous innovation and the
entrepreneurial process, the agile software development method was the only viable option.
While Mobiquity was building the front-end, Huffs developers were securing the connections
to the back-end big data weather services platform and working on the apps core functions,
such as the RWI algorithm. According to Huff, we pulled every data element we had and
said, what is that? Is that useful? And so we went down the list of all the data we had, and
tried to understand how useful it would be.20 Development of the app took place over three
months, with the team initially working in two-week sprints, later shifting to one-week.
Coding was done in Objective C, the main programming language used by Apple for the OS X
and iOS operating systems. Quality Assurance technicians performed internal testing, and
running enthusiasts from Mobiquity and TWC beta tested the app. The OutSider app was
released in June of 2014, and just a few days later, Mashable referenced it in its article, 5
Cant Miss Apps: OutSider and More.
21 Doug
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process large volumes of semi-structured data that included not just weather statistics, but
also images and videos. The Weather Company used the open source Riak NoSQL database to
store the bulk of its weather data. It also used the open source Cassandra NoSQL database to
serve up weather data through its application programming interface (API) to its own apps,
as well as to third-party weather-related apps. The API served the OutSider app and was
available for future consumer app development projects.
This document is authorized for use only by Linh Nguyen in CIS 2016 Spring taught by Mark Lee Ford, Temple University Japan Campus from January 2016 to July 2016.
Exhibit 1
Definition of Biometrics
According to the International Biometric Society.
The terms Biometrics and Biometry have been used since early in the
20th century to refer to the field of development of statistical and
mathematical methods applicable to data analysis problems in the
biological sciences. Statistical methods for the analysis of data from
agricultural field experiments to compare the yields of different varieties
of wheat, for the analysis of data from human clinical trials evaluating the
relative effectiveness of competing therapies for disease, or for the
analysis of data from environmental studies on the effects of air or water
pollution on the appearance of human disease in a region or country are
all examples of problems that would fall under the umbrella of
Biometrics as the term has been historically used.
Recently, the term Biometrics has also been used to refer to the
emerging field of technology devoted to identification of individuals using
biological traits, such as those based on retinal or iris scanning,
fingerprints, or face recognition. Neither the journal Biometrics nor the
International Biometric Society is engaged in research, marketing, or
reporting related to this technology.
Source: BiometricsA Journal of the International Biometric Society, The International Biometric
Society Web site, http://www.biometrics.tibs.org/, accessed May 2014.
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Exhibit 2
Top 10 Weather Web Brands By Unique Audience
(U.S. Total)
June 2013 Unique U.S. Visitors
Rank
Website
Unique
Audience
37,400,000
AccuWeather.com
8,440,000
WeatherBug
7,331,000
NOAA
6,997,000
MSN Weather
5,552,000
Weather Underground
4,169,000
Weather Central
1,765,000
JustWeather.com
535,000
409,000
10
Find Weather
385,000
Source: Todays Forecast: Millions of Americans Check the Weather Online, Nielsen Web site,
http://www.nielsen.com/us/en/insights/news/2013/today_s-forecast--millions-of-americans-checkthe-weather-online.html, accessed June 2014.
10
This document is authorized for use only by Linh Nguyen in CIS 2016 Spring taught by Mark Lee Ford, Temple University Japan Campus from January 2016 to July 2016.
OutSider (The
Weather
Channel)
Endomondo
Sports Tracker
Free
Free
Get Running
(Couch to 5K)
$2.99
iSmoothRun
Pro
$5.99
Map My Run by
Map My Fitness
Nike + Running
Free
Free
Runkeeper by
FitnessKeeper,
Inc.
Free
Runtastic Pro
by Runtastic
Strava Runing
and Cycling
Free
Free
X
X
Detailed Weather
Forecasts
Current Weather
Fitness Trackers/Heart
Sensors
Gamification
Social Sharing
Song Playlist
Route Map
Audio Coach/Personal
Trainer
Android
iOS
Cost
Exhibit 3
OutSider Competition Popular Running Apps
X
X
X
X
X
X
11
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Exhibit 4
The OutSider App
Source: Images are screencaps of the OutSider app taken by the author. Used with permission.
12
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Exhibit 5
About Mobiquity
Mobiquity is a professional services firm trusted by hundreds of companies to be their
mobile engagement provider. We simplify mobile. On a global scale, the trends, strategy,
users, platforms, technology, development, and organizational issues of mobile are
complicated. We eliminate the complexity. Our team represents the best talent in business
and mobile strategy, user-experience design and technology and will guide you through the
process of going mobile.
We push the envelope of innovation to deliver the right solution to address your business
challenges or uncover business opportunities. Whether you want to increase traffic to your
stores, improve the productivity and connectivity of your sales force or extend existing
employee or business processes to mobile devices, we can help you build the roadmap and
then design, build, deploy and manage enterprise mobile solutions and apps that work for
your business.
13
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Exhibit 6
OutSider App Management Team Bios
Chris Huff
VP of Mobile App Development
Chris joined The Weather Channel in 2011 to lead their Mobile and Consumer App Development group. He has
over 16 years of industry experience including 11 years of SAP experience, designing, building and managing
integration solutions. Prior to SAP, Chris worked at Home Depot where he managed the online team and at
PriceWaterhouseCoopers as an IT logistics lead for the 1996 Olympic Games in Atlanta. Chris holds a Bachelors
degree in Business from the University of Georgia and an MBA from Georgia State University.
Bryson Koehler
CITO
Bryson joined TWC in 2012 as head of technology responsible for setting the strategic technical direction for the
technology initiatives across the companys four divisions TV, Digital, Professional and International. Bryson
oversees the technology architecture, global infrastructure, weather forecasting and big data platforms, broadcast
and localization systems, software engineering and quality assurance as well as the companys internal systems.
Prior to TWC, Bryson held senior management positions with the InterContinental Hotels Group. Bryson
graduated from the University of North Carolina at Chapel Hill with dual degrees in Communications and Political
Science.
________________________________________________________________
Mobiquity
Chris Decker
Senior Project Manager
Chris joined Mobiquity in 2013 to help its clients plan, coordinate, and implement activities pertaining to full-cycle
mobile technology initiatives. He currently manages the mobile strategy assessment and direction for over 14 key
customers. Prior to Mobiquity, Chris held project management roles at the Seasteading Institute, Altisource Labs,
and Ricoh Business Solutions. Chris was also the founder of Trident where he coordinated project development
efforts of 54 consumer good products from concept through introduction into major international markets. Chris
hold a BS in Naval Architecture from the Webb Institute and an MBA from Babson College.
Mike Welsh
Group Creative Director
Mike joined Mobiquity in 2013 to help create user experiences that will drive adoption and increase bottom-line
performance by delivering on customer demand. Prior to Mobiquity, Mike served as the VP, Group Director of
Experience Architecture at True Action (an eBay company) helping set the product direction for several major
product brands. Prior to that, Mike spent six years at expensewatch.com as the EVP Product Strategy and
Management. Mike has a BS degree in Graphic Design and Sociology from Drexel University.
14
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