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Revision History
Revision No.
Revision Date
Revision Reason
R1.0
20090622
Contens
Preface............................................................... i
Overview ...........................................................1
Overview of Fault Management......................................... 1
Fault View ..................................................................... 1
Alarm ....................................................................... 1
Notification ................................................................ 2
Alarm ........................................................................... 2
Alarm Property........................................................... 2
Alarm Code ....................................................... 2
Description........................................................ 2
Severity............................................................ 2
Alarm Type........................................................ 3
Probable Cause .......................................................... 3
System Impact........................................................... 3
Handling Suggestion ................................................... 4
Notification .................................................................... 4
Notification Property ................................................... 4
Notification Code................................................ 4
Description........................................................ 4
Importance ....................................................... 4
Notification Type ................................................ 4
Probable Cause .......................................................... 5
System Impact........................................................... 5
Handling Suggestion ................................................... 5
Notifications ......................................................7
198000576 Trunk Slide ................................................... 8
198001600 One of CPUs on One of Boards in This Shelf
Resets (Exceptionally) ............................................. 9
198003394 Entering Daylight Savings Time ....................... 9
198003395 Quitting Daylight Savings Time ........................ 9
198005188 UIM CS Changeover ......................................10
Figures ............................................................ 41
Tables ............................................................. 43
List of Glossary................................................ 45
Preface
Purpose
WCDMA 3G mobile telecommunication system, independently developed by ZTE, consists of ZXWN (ZTE WCDMA Core Network)
and ZXWR (ZTE WCDMA Radio Network Subsystem). ZXWR consists of ZXWR RNC (Radio Network Controller) and ZXWR Node B.
This manual introduces the notifications that might occur during
the installation, operation and maintenance of ZTE WCDMA RNC
product. Notification code and description displayed by NetNumen
M31 unified NMS, probable cause for the notification, and the corresponding handling suggestion are covered in this manual.
What is in This
Manual
Intended
Audience
Summary
Chapter
Chapter 1, Overview
of Fault Management
Chapter 2, Notification
NM engineer
Maintenance engineer
ii
Chapter
Overview
Table of Contents
Overview of Fault Management.............................................
Fault View .........................................................................
Alarm ...............................................................................
Notification ........................................................................
1
1
2
4
Overview of Fault
Management
Fault management is responsible for collecting information of failures and events that occur during system operation or service processing.
The information, in the form of alarm or notification, is stored in
database or displayed on realtime basis via a user-oriented fault
monitoring platform. Means such as visual-interface monitor or
history information query can be used to view current or historical system operation and service processing status. Fault management enables maintenance personnel to troubleshoot and take
preventive measures to remove potential fault and restore system
and services as early as possible.
Fault View
Fault is displayed in the form of alarm or notification.
Alarm
The fault that persists during system operation and affects system
reliability and normal services is referred to as an alarm. Alarm
usually lasts until fault removal.
Due to its possible impact on normal system operation, alarm requires timely troubleshooting in which alarm cause is identified,
and the fault is located and handled.
Notification
Notification refers to the non-repeated/instantaneous fault or
event that occurs during system operation. Examples include
board reset, signaling overload, etc.
Notification is mostly caused by sudden environment change
or other accidental factors. No special handling is required for
the notification, which can be automatically removed by the
system. Only the notification that occurs persistently requires
troubleshooting.
Alarm
Alarm Property
Alarm Code
Alarm code is the identifier which differentiates alarms.
Alarm code is defined by a 32-bit field indicating the specific code
value.
Description
Alarm description reflects such content as fault cause and fault
phenomenon in a simple and straightforward way.
Severity
There are four alarm levels, which are indicated in descending order of severity as Critical, Major, Minor, and Warning.
Critical alarm causes system breakdown and service interruption. It requires immediate troubleshooting.
Warning poses a potential hazard to system operation and network service capability. It requires troubleshooting at an appropriate time so as to avoid severity escalation.
Chapter 1 Overview
The degree of impact as described in the definition of alarm severity refers to the impact of a single index, such as reliability and
security. Once the impact on any of the index reaches the specified threshold, the severity level of the alarm can be roughly determined. If an alarm has an impact on multiple indices, alarm
severity should be escalated accordingly.
Note:
Alarm severity can be modified in NetNumen M31 NMS (network
management system) if necessary.
Generally speaking, the default alarm severity is reasonably set.
Users should think twice before making any modification.
In addition, the severity of few alarms is undefined. It is up to
users to define the severity of such alarms.
Alarm Type
Alarm is classified into six types according to alarm trigger condition and its system impact.
Probable Cause
Probable alarm causes are enumerated to help users troubleshoot,
find preventive measures, and restore the system to normal state
in a timely manner.
System Impact
System impact refers to the impact that the alarm incurs on system or services.
Handling Suggestion
Troubleshooting measures and suggestions are provided.
Pay attention to the following tips when handling alarms.
Notification
Notification Property
Notification Code
Notification code is the identifier to differentiate notifications.
Notification code is defined by a 32-bit field indicating the specific
code value.
Description
Notification description reflects such content as fault cause and
fault phenomenon in a simple and straightforward way.
Importance
There are two levels of notification importance: Important and
Ordinary.
Notification Type
No notification type exists.
Chapter 1 Overview
Probable Cause
Probable notification causes are enumerated to help users troubleshoot, find preventive measures, and restore the system to
normal state in a timely manner.
System Impact
System impact refers to the impact that the notification incurs on
system or services.
Handling Suggestion
Troubleshooting measures and suggestions are provided.
Pay attention to the following tips when handling notifications.
Chapter
Notifications
Table of Contents
198000576 Trunk Slide ....................................................... 8
198001600 One of CPUs on One of Boards in This Shelf Resets
(Exceptionally) ................................................................... 9
198003394 Entering Daylight Savings Time ........................... 9
198003395 Quitting Daylight Savings Time ............................ 9
198005188 UIM CS Changeover ..........................................10
198005192 Boards Work Mode Unsupported.........................10
198005193 Notification of the power-on status of the basic
process ............................................................................11
198005441 Port Status on GLI Media Plane Is Changed. .........11
198005448 485 Set Failure .................................................12
198005700 DSP resets for abnormities .................................12
198005701 Version Load Error ............................................13
198005710 The result of base selection of sets chip ...............14
198005711 The action of select base is working ....................14
198005712 The manual select base will be run, please wait
for the result ....................................................................14
198005713 APCs RAM error ...............................................15
198005715 PP2S source switched ........................................15
198005956 Board Version Error...........................................15
198005958 IDE Version Files Synchronization Information .................................................................................16
198005961 OMP Version Check Information ..........................17
198005962 Patch version operate fail...................................17
198010560 No message response in the link for a long
time ................................................................................18
198011840 M3UA user office status change ..........................18
198013888 ASP status changed ..........................................19
198013889 AS status changed ............................................20
198013890 Sigtran error message received ..........................20
198013891 Sigtran notification message received ..................21
198014144 Association establishment failed..........................21
198014145 Association restart ............................................22
198019777 APS Switchover Happens ...................................23
198020802 Conflicting IP addresses.....................................23
198020803 Conflicting MAC Addresses in Subnet ...................24
198023106 Board Self-Check Failure ....................................25
198023107 Board Initialization Failure..................................25
198025664 Abnormal Half-fixed Connection Changes .............26
198026178 Clock work mode changed .................................26
198066065 SCTP Primary Path Set Failed .............................27
198070002 Iu interface global reset notification ....................27
198070003 Iu interface resource reset notification .................28
198070004 RNC started Iu interface global reset failure notification ............................................................................29
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Chapter 2 Notifications
Probable Cause
Importance: Important
System Impact
Handling
Suggestion
198003394 Entering
Daylight Savings Time
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
None.
Handling
Suggestion
No handling is necessary.
Probable Cause
Importance: Ordinary
System Impact
Handling
Suggestion
None.
No handling is necessary.
198005188 UIM CS
Changeover
Importance: Ordinary
Probable Cause
1.
2.
3.
4.
5.
System Impact
No impact on service.
Notification
Property
Handling
Suggestion
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
10
1. Check the configuration of board backup mode. If the configured backup mode is not supported by the board, modify
configuration or replace the board with one that supports such
configuration.
2. Unplug and plug board. Reload FPGA version.
Chapter 2 Notifications
198005193 Notification of
the power-on status of the
basic process
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Importance: Ordinary
Probable Cause
System Impact
The impact varies depending on the "Port status" given in notification Details.
11
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Probable Cause
12
Importance: Important
Chapter 2 Notifications
System Impact
Handling
Suggestion
If power-on is normal after DSP reset, the board can be restored to normal state.
Probable Cause
Importance: Important
System Impact
Handling
Suggestion
13
Importance: Ordinary
Probable Cause
After manual base switchover, man-machine command, or pressing panel button, SETS chip performs base locking operation (at
most for 2 minutes). This notification is to inform the user of the
operation result of manual base selection.
System Impact
None.
Handling
Suggestion
No handling is necessary.
Importance: Ordinary
Probable Cause
System Impact
None.
Handling
Suggestion
No handling is necessary.
14
Chapter 2 Notifications
Importance: Ordinary
Probable Cause
System Impact
None.
Handling
Suggestion
No handling is necessary.
Importance: Important
Probable Cause
System Impact
The board where RAM is located is down. ATM cell fails to be forwarded, and all board services are interrupted.
Handling
Suggestion
Replace board.
Importance: Ordinary
Probable Cause
System Impact
None.
Handling
Suggestion
15
Importance: Ordinary
Probable Cause
System Impact
The board fails to obtain version, leading to abnormal board operation and access failure of board services.
Handling
Suggestion
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
16
Chapter 2 Notifications
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
If the patch version is needed, locate on NMS software management interface the version configuration of patch version
file and related patch version file in the version file database.
Reload the version files to RNC NE.
17
198010560 No message
response in the link for a
long time
Notification
Property
Importance: Important
Probable Cause
System Impact
Handling
Suggestion
Probable Cause
18
Importance: Important
Chapter 2 Notifications
System Impact
Handling
Suggestion
If M3UA user office status changes from accessible to inaccessible, reception and sending of messages from/to the office
fail. Access of new services under the office fails, and abnormal release of the ongoing service occurs.
If M3UA user office status changes from inaccessible to accessible, the system will return to normal state.
1. Check whether link interruption alarm occurs to the link/association. If yes, refer to the corresponding alarm handling
suggestion.
Related alarms:
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
19
198013889 AS status
changed
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Importance: Ordinary
Probable Cause
1. AS configuration is wrong.
2. Protocol versions used at both sides are different.
System Impact
Handling
Suggestion
20
Chapter 2 Notifications
198013891 Sigtran
notification message
received
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
1. On NMS configuration management interface (AS configuration), query ASP-related associations. Check whether interruption alarm occurs in the association(s). If yes, refer to the
corresponding alarm handling suggestion.
Related alarm:
198066019 Association link broken
2. Reactivate ASP in dynamic data management.
3. Check whether ASP operation is performed at the opposite end.
198014144 Association
establishment failed
Notification
Property
Importance: Important
21
Probable Cause
System Impact
If several association links are available to the destination office, service will not be affected by establishment failure of one
association. In the case of heavy traffic, congestion of available association(s) might occur, leading to upper layer call loss
or increasing PS call access failures.
Handling
Suggestion
1. On NMS configuration management interface, check association configuration at local end and opposite end. Checking
items include local IP address, local port No., remote IP address, remote port No., and application property of SCTP association. If the association at local end is configured as client,
the association at opposite end should be configured as server.
Vice Versa.
2. At local end, check whether the associations configured with
different protocol types have the same local IP address and
local port No. If yes, perform configuration modification to
differentiate the local IP address and local port No. of these
associations.
3. Check protocol stack configuration at both ends to see if interface board addresses are in the same network segment. If no,
modify configuration to put two addresses in the same network
segment.
4. Ping the opposite-end interface board address to see if the network cable or other intermediate link is faulty. Replace the cable if ping fails.
198014145 Association
restart
Notification
Property
22
Importance: Ordinary
Probable Cause
The local end receives a link creation request but detects no link
break, and the association restarts. Probable causes for the alarm
include:
1. Relevant board at peer end resets.
2. The Association link is reestablished at peer end.
System Impact
None.
Chapter 2 Notifications
Handling
Suggestion
Probable Cause
Importance: Ordinary
System Impact
Handling
Suggestion
Check operation and maintenance log to see if O&M personnel initiated manual APS switching request/clearance. If yes, no handling
is necessary. If no, check if the following alarms are declared in
the board. If such alarm exists, refer to the corresponding alarm
handling suggestion.
Related alarms:
198020802 Conflicting IP
addresses
Notification
Property
Importance: Ordinary
23
Probable Cause
System Impact
Handling
Suggestion
When this notification occurs, the NMS will display the conflicting
IP address, detects the 5-tuple information of the conflicting local port, and detects the MAC address of the external equipment
whose IP conflicts with the NE IP.
1. To view and modify local port IP, open NMS configuration management interface and perform the corresponding operation in
interface configuration (IP address).
To query external equipment port IP, please refer to the maintenance manual of the corresponding equipment.
2. The notification must be caused by the existence of loop in
the switch connected with the local port, if the following two
conditions are satisfied:
Importance: Ordinary
Probable Cause
1. The MAC address of this port is the same with another MAC
address in the direct connect network.
2. Loop exists in the remote switch connected with this port.
System Impact
Handling
Suggestion
When this notification occurs, the NMS will display the conflicting
MAC address, detects the 5-tuple information of the conflicting
local port, and detects the IP address of the external equipment
whose MAC address conflicts with the NE MAC address.
1. Modify local port MAC address, or the conflicting port MAC address of external equipment.
24
Chapter 2 Notifications
198023106 Board
Self-Check Failure
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Replace board.
198023107 Board
Initialization Failure
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
25
Handling
Suggestion
Replace board.
198025664 Abnormal
Half-fixed Connection
Changes
Notification
Property
Importance: Important
Probable Cause
1. Abnormal jitter occurs to the line clock of the shelf where the
board is located.
2. The switching chip of the board is faulty.
System Impact
TMD channel is interrupted momentarily, which might have a minor impact on service.
Handling
Suggestion
1. Check alarms and notifications to see if the alarm(s)/notification(s) related to input clock exist(s).Related alarm(s) and
notification(s) are listed below.
26
Importance: Ordinary
Probable Cause
System Impact
Chapter 2 Notifications
Handling
Suggestion
No handling is necessary.
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
198070002 Iu interface
global reset notification
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
27
i. RESET message is initiated by CN NMS. View CN NMS operation log to see if the reset is initiated. If yes, no handling
is necessary.
ii. Check if transmission-related/board alarm occurs in the
board. If yes, refer to the corresponding alarm handling
suggestion.
Related alarms:
198070003 Iu interface
resource reset notification
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
28
Chapter 2 Notifications
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Importance: Ordinary
Probable Cause
System Impact
No impact on service.
Handling
Suggestion
29
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
Importance: Ordinary
Probable Cause
System Impact
The cell is unavailable. UE access to the cell fails, and all cell
services are down.
Handling
Suggestion
30
Chapter 2 Notifications
Probable Cause
Importance: Ordinary
31
System Impact
NMS fails to fetch alarm files from RNC NE, and alarm information
is lost. No impact on user service.
Handling
Suggestion
When the link between NMS and RNC NE is normal, open NMS
fault management interface to perform alarm synchronization and
fetch the latest alarm information of RNC NE, so that the alarm
information of NMS and that of RNC NE is consistent.
Importance: Ordinary
Probable Cause
1. Disk is full.
2. Disk is faulty.
System Impact
Handling
Suggestion
1. Clean the hard disk space. Delete the files no longer in use or
move such files to other external devices.
2. Replace board or board hard disk.
3. When the link between NMS and RNC NE is normal, open NMS
fault management interface to perform alarm synchronization
and to fetch the latest alarm information of RNC NE, so that
the alarm information of NMS and that of RNC NE is consistent.
Probable Cause
32
Importance: Ordinary
There are too many configured route entries For RUB board
(VTCD), the table can contain at most 360 route entries. For
RUB board (VTCD_2), the table can contain at most 1024 route
entries. The alarm is declared when the number of route entries
reaches 90% of the table capacity threshold.
Chapter 2 Notifications
System Impact
1. If the number of route entries does not exceed the RUB board
route table capacity, service will not be affected.
2. If the number of route entries exceeds the RUB board route
table capacity, information of some route entries will be lost.
i. If the missing route are the route to Node B or CN, UE
service access to the board will fail.
ii. If the missing route are the route to other RNC NE, access of
Inter-RNC UE services to the board will fail. Meanwhile, tick
clock synchronization of the MBMS service between the relevant RNC NEs will fail, degrading the MBMS service quality.
3. If the number of route entries exceeds the RUB board route
table capacity, the SLA diagnostic test function from RNC to
related NE will be disabled.
Handling
Suggestion
198083019 MicroCode
subsystem failed to get the
table of configuration
Importance: Ordinary
Probable Cause
1.
2.
3.
4.
5.
6.
7.
Failed
Failed
Failed
Failed
Failed
Failed
Failed
System Impact
Notification
Property
to
to
to
to
to
to
to
get
get
get
get
get
get
get
33
Lacking the configuration information causes SCTP data transmission failure on the interface board. The service related to
SCTP Protocol on this board is down.
4. Failed to get the configuration of IP/UDP.
Lacking the configuration information may cause processing
failure of IUPS service, or processing failure of other data based
on IP transmission.
5. Failed to get the configuration of L2 table.
Lacking the configuration information may cause communication failure within the equipment. All services on the board
might be down.
6. Failed to get the configuration of path information.
In the case of ATM interface board, lacking the configuration information may incur processing failure of the AAL2
data based on ATM Adaptation Layer Protocol, leading to
interruption of IUB/IUCS/IUR services under this office.
In the case of IP interface board, lacking the configuration
information may incur processing failure of IP packet traffic
control, leading to interruption of all services under this
office.
Handling
Suggestion
In the case of ATM interface board, lacking the configuration information may incur processing failure of the AAL2
data based on ATM Adaptation Layer Protocol, leading to
interruption of IUB/IUCS/IUR services under this office.
In the case of IP interface board, service is not affected.
34
Chapter 2 Notifications
198083025 Common
Channel setup failed
notification
Notification
Property
Importance: Ordinary
Probable Cause
System Impact
35
198083026 MicroCode
subsystem failed to handle
DHCP message from other
network
Notification
Property
Probable Cause
36
Description: MicroCode subsystem failed to handle DHCP message from other network
Importance: Ordinary
Chapter 2 Notifications
System Impact
Case 1
If Node B has never fetched the OMCB channel configuration information (including OMCB SERVER IP address,
OMCB gateway IP, and Node B IP address) before notification occurs, OMCB channel of the Node B would be blocked.
Node Bs failure to fetch IP address would lead to its failure
to get other configuration information. Thus the service as
a whole is affected.
Case 2
Node B has fetched the OMCB channel configuration information (including OMCB SERVER IP address, OMCB gateway IP, and Node B IP address) before notification occurs.
198083028 Logservice is
unavailable
Notification
Property
Probable Cause
Importance: Ordinary
37
System Impact
Handling
Suggestion
Importance: Ordinary
Probable Cause
System Impact
Handling
Suggestion
38
Chapter 2 Notifications
Related alarms:
198083028 Logservice is unavailable
39
40
Figures
41
42
Tables
43
44
List of Glossary
ASP - Application Server Process
ATM - Asynchronous Transfer Mode
CPU - Central Processing Unit
CS - Circuit Switch
DHCP - Dynamic Host Configuration Protocol
DSP - Digital Signal Processor
FPGA - FieldProgrammable Gate Array
GUIM - GE Universal Interface Module
M3UA - MTP3 User Adaptation Layer
MLPPP - Multilink Point-to-Point Protocol
OMP - Operating & Maintenance Processor
PPP - Point-to-Point Protocol
PS - Packet Scheduling
45