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1. Basic process diagram of the new process.

Boat insurance
policy

Boat Insurance
Value Chain

Pay for claims when


necessary

2. A. Stakeholder Diagram for Provide and Sell Boat Insurance.

Clients

Employees

Agents
Claim
Policy
Monthly
Polici

Commissi

Boat Insurance
Process

Salar
y

Skill &
Knowledge

Investme
Request

Investment
Department

Profit

Regulatio
ns

Required
Taxe

Government
Agencies

IT Support

2.B. Stakeholder table.

The Stakeholder

Clients

Agents
IT Support team
Investment
Department
Employees
Government
Agencies

What the
Stakeholder Cares
about:
Services and quality

No. of policies sold.


Cares about Data
and its functions.
Return on
investment and
profits.
Salary and
promotions.
Rules and
regulations

How the team could


measure success:
Success is measured
with customer
satisfaction.
No. of policies sold
Retrieve required
data
Measures success
with Profits
Measures with skill
and knowledge.
Increased tax
revenue and no. of
reduced complaints.

Scope Diagram

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