DIAGNOSTICLINK 8.

02
ORDERING SYSTEM
Version 1.4
4/27/2015

DiagnosticLink 8.02

TABLE OF CONTENTS
1 INTRODUCTION ................................................................................................................4
1.1
Purpose of Ordering System Guide .........................................................................4
2 SYSTEM REQUIREMENTS ..............................................................................................4
2.1
Minimum Requirements .........................................................................................4
3 ORDER SYSTEM ................................................................................................................4
3.1
Access the order system .........................................................................................4
3.2
Enter SSO ID (single sign on ID) and password .....................................................5
3.3
Access catalog ........................................................................................................6
3.4
Add product to shopping cart ..................................................................................6
3.5
View Cart ...............................................................................................................6
3.6
If using a Promotion Code ......................................................................................6
3.7
Contact Details .......................................................................................................7
3.8
Enter Credit Card Payment Information..................................................................7
3.9
Accept Terms And Conditions ................................................................................8
3.10
Product Key (registration key) ................................................................................9
3.11
Add license to existing subscription........................................................................9
3.12
Upgrade Standard to professional ...........................................................................9
4 DOWNLOAD FILE ........................................................................................................... 10
4.1
Download Button ................................................................................................. 10
4.2
Save File .............................................................................................................. 10
4.3
Save File To Desktop ........................................................................................... 11
5 INSTALLATION ............................................................................................................... 11
5.1
Unzip file ............................................................................................................. 11
5.2
Open folder .......................................................................................................... 12
5.3
Run setup executable ............................................................................................ 12
5.4
Launch installer .................................................................................................... 12
5.5
Install DiagnosticLink .......................................................................................... 13
5.6
Install DiagnosticLink (cont.) ............................................................................... 13
5.7
Install DiagnosticLink (cont.) ............................................................................... 14
5.8
Install DiagnosticLink (cont.) ............................................................................... 14
5.9
Install DiagnosticLink (cont.) ............................................................................... 15
5.10
Install legacy tools ................................................................................................ 15
5.11
Install hardware device drivers ............................................................................. 15
5.12
Upgrading DiagnosticLink ................................................................................... 15
5.13
Upgrading Steps ................................................................................................... 15
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6 SOFTWARE REGISTRATION ........................................................................................ 16

6.1
Register software.................................................................................................. 16
6.2
Server Authentication ........................................................................................... 16
6.3
USB-Link Configuration ...................................................................................... 16
7 TRANSFER LICENSE ...................................................................................................... 17
7.1
Deauthorize Feature ............................................................................................. 17
7.2
Continue with Deauthorization ............................................................................. 18
7.3
Connect To Server ................................................................................................ 18
7.4
Deauthorization Completed .................................................................................. 18
7.5
Login To Order System ........................................................................................ 19
7.6
Download to New Computer ................................................................................ 19
8 HOW TO PURCHASE PROGRAMMING EVENTS ...................................................... 19
8.1
purchase programming events (third party customers only) .................................. 19
8.2
Select subscription (third party customers only) .................................................. 20
8.3
Select programming event count (third party customers only) .............................. 20
9 CONTACTS ....................................................................................................................... 20
Getting Help....................................................................................................................... 20
For Ordering Support Call: ............................................................................................. 20
877-974-3539 or 248-293-8285 or email: customer.service@nexiq.com .................. 20
For SSO (single sign on) ID Support Call: .................................................................... 20
855-639-8680 or email: Dealer.HelpDesk@Daimler.com ........................................... 20
For Diagnostics & Powertrain Support Call: ................................................................. 20
855-253-0423 or email: csc.software@Daimler.com ................................................... 20
For Vehicle Diagnostics Support Call: ........................................................................... 20
855-253-0422 or email: cacsvc@Daimler.com ............................................................ 20

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1 INTRODUCTION
1.1

PURPOSE OF ORDERING SYSTEM GUIDE

This guide covers DiagnosticLink ordering, download, installation, registration, and
license transfer instructions.

2 SYSTEM REQUIREMENTS
2.1

MINIMUM REQUIREMENTS

Windows XP SP2, Windows Vista SP2, Windows 7, or Windows8 (32 or

64bit)
2.0 GHz Dual Core Processor or faster
2.0 GB RAM or more
40 GB Hard drive or larger (with 20 GB free)
Monitor and graphics card supporting 1024 x 768 resolution and 16-bit
color
1 available USB port
High Speed or Broadband Internet Connection
Nexiq USB-link translator (required for Cascadia)
Administrative Rights (for installation)
IT security firewall access for TCP port 48481 for outgoing and incoming
traffic

3 ORDER SYSTEM
3.1

ACCESS THE ORDER SYSTEM

To access the order system, please visit: https://diagnosticlink.nexiq.com
Click Login in upper right corner of page. An SSO (single sign on) ID and
password are required to login. If you do not have an SSO ID, use the SSO ID
request link at the bottom of page.

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3.2

ENTER SSO ID (SINGLE SIGN ON ID) AND PASSWORD

Enter SSO ID and password and click Login

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3.3

ACCESS CATALOG
Click Catalog from main tool bar and click Diagnostics Software. Click
Hardware/Accessories for Interface Device and adapter/cable product offerings.

3.4

ADD PRODUCT TO SHOPPING CART

To make selection, locate product (DiagnosticLink 8.02 Professional single
subscription e.g.) and click Add to shopping cart. If Professional is not available,
add Standard Single Subscription.

3.5

VIEW CART
Click view cart to review item (if using a promo code, this will display as 2nd item).

3.6

IF USING A PROMOTION CODE

Enter promotion code and click Apply.
Total amount will adjust to set amount (in this example the amount is set to
$0.00). Click Proceed To Checkout
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3.7

CONTACT DETAILS
Enter your contact details (name, email address, phone#). Its important to use
correct information. Click Use This Address

3.8

ENTER CREDIT CARD PAYMENT INFORMATION

Enter payment details and billing address and click Pay By Credit Card or select
Purchase Order (See Snap-On requirements)

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3.9

ACCEPT TERMS AND CONDITIONS

Accept terms and conditions and end user license agreement. Click Place Order

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3.10 PRODUCT KEY (REGISTRATION KEY)

Product key will be displayed in order details section upon completion of order
transaction. An email will also be automatically sent with Product key (registration
key). The key will be required to register software.

3.11 ADD LICENSE TO EXISTING SUBSCRIPTION

To add additional license(s) to an existing subscription, go to My Accounts, My
Organization, and Subscriptions. Select desired subscription by clicking the eye
glasses icon.

Click Buy More Licenses and follow instructions to complete transaction.

3.12 UPGRADE STANDARD TO PROFESSIONAL

To upgrade current Standard subscription to Professional, Login to order system
with SSO ID and password.
Go to My Accounts, My Organization, and Subscriptions. Select desired
subscription by clicking the eye glasses icon.

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Click Upgrade to DLPROSW001 and click the next button and follow instructions
to complete transaction.

4 DOWNLOAD FILE
4.1

DOWNLOAD BUTTON
Click the download button under the Product Related Links section.

4.2

SAVE FILE
Click Save or Save as to save file to desktop. (Download time varies depending
on internet connection speed)

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4.3

SAVE FILE TO DESKTOP

Select Desktop for the Save As location and click Save.

5 INSTALLATION
5.1

UNZIP FILE
Double-click the zip file DiagnosticLink_8_02.zip to unzip.

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5.2

OPEN FOLDER
Once folder has been unpacked / unzipped, open folder.

5.3

RUN SETUP EXECUTABLE

Double-click Setup.exe to launch DiagnosticLink installer.

5.4

LAUNCH INSTALLER
Click Ok to continue.

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5.5

INSTALL DIAGNOSTICLINK
Click Next to continue and follow Setup Wizard instructions.

5.6

INSTALL DIAGNOSTICLINK (CONT.)

Accept terms and conditions to continue and click Next.

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5.7

INSTALL DIAGNOSTICLINK (CONT.)

Click Install

5.8

INSTALL DIAGNOSTICLINK (CONT.)

Click Finish

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5.9

INSTALL DIAGNOSTICLINK (CONT.)

Click Ok

5.10 INSTALL LEGACY TOOLS

Legacy tools DDDL 6.50 and DRS 6.28 will install next. Follow setup wizard to
install software accepting all default values. (Access to DRS is limited to affiliate
organizations).

5.11 INSTALL HARDWARE DEVICE DRIVERS

Device Drivers are not included with this product installation. If you havent
previously installed device drivers for your interface hardware, you will be required
to do so to establish a connection. (E.g. if you own a Nexiq USB-Link2 device,
please OEM web site www.nexiq.com to download latest drivers).

5.12 UPGRADING DIAGNOSTICLINK

To upgrade from a previous software version (e.g. DiagnosticLink 8.01) to a
current software version (e.g. DiagnosticLink 8.02), first uninstall previous version
from Control Panels Add Remove Programs. This step is important as it ensures
that all older fuel map files are cleaned up and replaced with newer files.
NOTE: If you have a current active subscription (E.g. DiagnosticLink 8.0), you can
download the newer available software version (E.g. DiagnosticLink 8.02) AT NO
COST.

5.13 UPGRADING STEPS

Once previous version has been uninstalled, sign on to order system and navigate
to My Accounts, My Organization, and Subscriptions. Click on eyeglass icon of
registration code desired and click the Download Button to download and install
current version of DiagnosticLink.

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6 SOFTWARE REGISTRATION
6.1

REGISTER SOFTWARE
Open DiagnosticLink. Enter Registration Key provided at the time of check out
(see step 3.10). An optional text field has been provided to allow user to enter
computer description (e.g. Service Bay3 Dell Laptop or Marks Parts Counter
PC). Once information has been entered, click register.

6.2

SERVER AUTHENTICATION
Enter SSO ID and Password when prompted. Click Ok

6.3

USB-LINK CONFIGURATION
Click Tools, Options, Connections, and select SID Configuration. Select USBLink (if using a Nexiq USB Link interface) and click OK. If using a different
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interface box, install driver for the device and select the appropriate interface
option and click OK. Close DiagnosticLink.

7 TRANSFER LICENSE
7.1

DEAUTHORIZE FEATURE
To transfer license from one computer to another, open DiagnosticLink on the
computer you would like to transfer the license from. Click Tools, Options, Server,
and click Deauthorize.
Please note: If the old computer is not available (broken, lost, or stolen e.g.),
Please contact the Customer Support Center to deauthorize old computer.

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7.2

CONTINUE WITH DEAUTHORIZATION

Click OK

7.3

CONNECT TO SERVER
Enter Single Sign On ID and password when prompted. Click OK and follow
instructions.

7.4

DEAUTHORIZATION COMPLETED
Once deauthorization has completed via server connection, the software
registration screen will be displayed. Click Exit.

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7.5

LOGIN TO ORDER SYSTEM

Log on to the order system. Click My Account, My Organization, and
Subscriptions. Locate the product key to transfer and click view details (the
eyeglass icon).

7.6

DOWNLOAD TO NEW COMPUTER

Click the DiagnosticLink 8 Download button to install and register on new
computer.

8 HOW TO PURCHASE PROGRAMMING EVENTS

8.1

PURCHASE PROGRAMMING EVENTS (THIRD PARTY CUSTOMERS ONLY)

If a third party customer purchased DiagnosticLink Professional, and would like to
program truck controllers, they must purchase program events. To purchase
programming events, log into the order system and navigate to My Accounts, My
Organization, and Subscriptions:

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8.2

SELECT SUBSCRIPTION (THIRD PARTY CUSTOMERS ONLY)

Click on the eyeglass icon

8.3

SELECT PROGRAMMING EVENT COUNT (THIRD PARTY CUSTOMERS ONLY)

Click Buy More Reprogramming Events and select the desired quantity and add
to shopping cart. Complete the checkout process

9 CONTACTS
GETTING HELP
For Ordering Support Call:
877-974-3539 or 248-293-8285 or email: customer.service@nexiq.com

For SSO (single sign on) ID Support Call:

855-639-8680 or email: Dealer.HelpDesk@Daimler.com

For Diagnostics & Powertrain Support Call:

855-253-0423 or email: csc.software@Daimler.com

For Vehicle Diagnostics Support Call:

855-253-0422 or email: cacsvc@Daimler.com

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