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Amanda Moyer

N4975 Degenaar Dr Spooner, WI 54801


moyer.amanda@outlook.com
715-416-1791

Highly motivated business minded professional. Strong verbal, listening and written skills.
Comfortable interacting with all levels of an organization and the public. Able to negotiate and
problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and
team goals. Diverse background includes sales, customer service, payroll, recruiting, supervision
and more. Committed to quality and excellence.
Strong Verbal & Written Communication, interaction Resourceful and innovative in problem-solving; Able
and relationship building skills acquired through on
to troubleshoot and resolve disputes; Strong
the job experience, volunteer opportunities, and
prioritization, delegation and planning skills.
coursework.
Advanced Conflict Resolution
Persuasive sales and presentation skills, honed
Creative Thinking
through years of phone, in-store and internet-based Management Excellence
experience.
Advanced with Microsoft Office: Word, Excel,
Effective manager, driven to provide excellent
PowerPoint
customer service, and able to assess complex
Full Life Cylce Recruiting
situations and formulate solutions.

Skills Summary
EDUCATION & RELATED COURSEWORK
Business Management, Associate of Applied Science

Graduation: 03/19/2016

Specialization: Business Management


Rasmussen College, Lake Elmo, MN

PROFESSIONAL EXPERIENCE
Technical Support Chat Agent/Training Manager
Intuit
Virtual Location

2014-2014

Troubleshoot and assist customers with technical issues.


Accurately document and code all correspondences
Address customer concerns in a professional, courteous, and timely manner.
Data entry.

Professional Analyst/Recruiter
GetInterviews.com
Virtual Location

Critique resumes of potential clients.


Provide honest review of resumes.

2011-2013

Amanda Moyer

Address issues that will help a client to better present themselves to potential employers.
Conduct webinar with clients to present my findings.
Full Life Cycle recruiting.
Digital audio file transcription

Assistant Manager/HR
Tamarack Tavern
Spooner, WI

2010-2013

Interviewing and hiring new staff members, including behavioral testing/assessment.


Coaching new staff members to assure their accuracy and efficiency on the job.
Managing and collaborating payroll with swift accuracy.
Controlled and maintained appropriate levels of inventory of products.
Order processing.
Established and ignited all media operations (social media, online forum, and website)
Position included all general bartending duties such as serving food and drinks, opening and
closing establishment (auditing all cash/credit sales for the day) as well as general cleaning
duties.

Technical Support/Customer Service Agent


DirecTV
Virtual Location

2011-2012

Advised customers via telephone on broad issues ranging from technical issues to billing

disputes.
Strategic data entry.
Using a virtual computer system run on a virtual hosted cloud network.
Order processing.
Accelerated training process

Customer Service Agent/Text Chat Operator


CHA CHA Search Inc.
Virtual Location

2007-2011

Communicating with customers via text platform.


Coordinating an accurate response to customer inquiries.
Dispatching incorrectly routed customer inquiries to the correct department.
Troubleshooting computer system issues.
Coordinated an efficient scheduling system.

Sales Representative/HR Recruiter


Hub International
Virtual Location

Full life cycle recruiting.


Conducting behavioral assessments.
Knowledge and use of applicant tracking systems.

2005-2012

Amanda Moyer

Collaborating, administering, and facilitating online training and informative lectures.


SEO marketing
Contacting unqualified and pre-qualified leads via phone, and email.
Moderating online forums

Assistant Manager
AmericInn Lodge & Suites
Shell Lake, WI

2003-2006

Processed customer information using different payment processing systems.


Answering phones and executing proper reservation procedures.
Policy and Procedure management.
Administering nightly audit and relaying documents to corporate office.
Interviewing potential new staff members.
Payroll Management

ACCOMPLISHMENTS AND RECOGNITION

Achieved top 20 in sales in nation within first year (Hub International)


Consistently made most telephone reservations, netting the most sales(AmericInn)
Accomplished top 10 of customer service agents list, each month (CHA CHA Seach Inc)
Promoted to assistant manager within 6 months of start date (Tamarack Tavern)
Established 3 sales in first 3 days on the job (GetInterviews.com)