Technical Feasibility.

As Waiters on Wheels business rapidly expanded Sue and Tom realized that they wont
be able support their business operation and they decided to make an automated system. The
main reason for Waiters on Wheels not being successful is because during business hour not all
customers can reach them as they only have one telephone line and they are most likely engaged
with another customer. The technology and solution that has been proposed is used widely by
many big delivery services and is really successful. Examples of successful companies using the
proposed solution would be Food Panda, Mammam Delivery, Dah Makan and so on.
In long-term the new system proposed would definitely be the best solution. Keeping
their traditional method as their secondary way of data collecting and the new system as the main
priority, Waiter on Wheels can maximize their income and get good ratings for their Business as
it would definitely fill customers needs.
The proposed system is feasible, List below shows the needs for the new system:
1)
2)
3)
4)
5)

Server to store data and run the webpage.

14 Computers with internet access.
Developers to create their web with cloud storage.
Device with GPS tracker for the drivers.
1 Additional staff to answer phone calls.

After discussion with Sue and Tom all the item stated above is achievable to be in use for
Waiters on Wheels. The result for this Technical Feasibility study is feasible.

Economic Feasibility (Not complete)

Through the economic feasibility Sue and Tom will be able to identify the cost and
benefit classification associated with the project. There are two types of cost which are tangible
and intangible which will be classified in this report as well. The lists under tangible cost would
be employee salaries, salary would be given to drivers basic + commission based salary. A basic
salary of RM 800 for the new staff who operates phone calls.
Other cost would also include future maintenance of the server and check up to maintain
the system. There will also be a rise in cost as now there is no more manual writing, they have to
invest on a printers, receipt and document printer. The hardware and software cost sums up to
RM 32, 800 the overall breakdown are as follows;
1) Computers RM 1500 each (3 For Office & 11 For Restaurants. 14 Total)
2) Devices with tracking technology RM 600 each (8 drivers)
3) Computer server RM 7000

Operational Feasibility

The system that is being used now, throughput of the telephone line is too high.
This is because there is only 2 telephone lines to take orders from the customer, call
up the restaurant to send the order, call them back if there is a change in the menu,
check on which driver is available all are being passed through these two telephone
line. This makes the Bickfords to only accept very little orders in a day as the
telephone line is congested, this also leads to a low revenue. The proposed system
solves this problem because everything is done in the web, upon ordering menu
would be sent to Bickfords and the corresponding restaurant. This allows the
Bickfords to receive multiple orders at the same time.
Another problem with the current system would be knowing if a driver is free
or not, this system also eliminates it by giving all the drivers a GPS tracker equipped
device that will let Bickfords know where and availability of them. Since there are
too many documents being written down, storing it would be another problem.
Getting the documents/receipt would take time as there are stashed up somewhere,
with this new system data can be found within seconds as everything is being saved
to the database and searching them up would be easy. Upon installation of this
system, Tom and Sue without answering the phone calls, they will be able to receive
many orders.

Schedule Feasibility
The project is estimated to take 64 days to be completed which falls on 11 th October 2016.
The analysis of the current system takes 6 days to complete, there are 3 process associated with
the analysis which are Problem statement, Solution and Projects Objective. Each process takes 2
days to be completed. Project Planning will take placed after this which takes up to 4 days,
consisting of Gant Chart and Workload Matrix.
Feasibility report will take 4 days to be completed. Feasibility report is broken down into 4
stages which are Operational, Technical, Economic and Schedule Feasibility each feasibility will
take 1 days to be done. System Analysis is taking 5 days to be completed ways used to carry out
this stage are Observation, Interview and Questionnaire. System Analysis takes up to 9 days
consisting of requirement gathering, system specification and confirmation of project
commencement.
The proposed system will take a duration of 3 months to be completed. The due for this
project is on January 3st of 2016, until then Waiters on Wheels will be proceed doing things the
old way.

Gantt Chart