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60TOPDESKTOPENGINEERInterviewQuestionsandAnswersDESKTOPENGINEERInterviewQuestions

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DESKTOPENGINEERInterviewQuestions
andAnswers:
1)WhatisthebenefitofChildDomain?
TherearemanybenefitsofChildDomainSuchAs:
>SecurityBoundary
>AdministrativeOverheadLow
>NetworkTrafficLow
2)WhatispathofHostFileinWindows?
path:C:WindowsSystem32driversetc
whereC:isaSystemrootdrive.
3)WhatistheworkplaceinDesktopEngineer?
Desktopengineersworkinofficeenvironmentsinmostcases.
Somecompaniesrequiretheirengineerstotravelbetween
differentworksites.Thereareremotesupporttechnologiesthat
areallowingcompaniestocutdownontheirdesktopengineer
traveltimes,ascommonproblemscanbediagnosedandfixed
overaremoteconnection.

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4)Whatarethedutiesofdesktopengineer?
Adesktopengineerisusedtosetupthecomputerinfrastructure
neededforthebusiness.Thisdutycouldbeassimpleas
installingoperatingsystemsonafewofficemachinesoras
extensiveassettingupanetworkofhundredsofcomputers.
Desktopengineersinstallneededoperatingsystems,software
andhardware.Peripheralsupportforprintersandserversmight
alsofallunderadesktopengineerscontrol.
5)WhoisDesktopEngineer?
Desktopengineersprovidesupportandimplementationservices
tobusinessinfrastructures.Thisjobhasanumberofdifferent
titles.Itcouldbecalleddesktopsystemsengineer,desktop
support,supporttechnician,helpdeskengineerordesktop
deploymentengineer.Desktopengineersneedtohaveextensive
knowledgeofthesoftwareusedbythebusiness,aswellasthe
operatingsystemsandhardwareperipheralsthatmaybeinuse.

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6)WhataretheadvancementsinDesktopEngineer?
Desktopengineerscanspecializeincertaintechnologiesorgo
intoamanagementpositionoverotherdesktopengineers.
Advancementintoothertypesofcomputersciencessuchas
programmingorsoftwaredesignisalsopossible.
7)ExplainParrallelport?
Parallelporttransmitdatainparallelform.Itistransferdata8
bitatatime.ItisfasterthenSerialport.Itsa25pinfemale
Connector.
8)ExplainSerialPort?
SerialPorttransmitdatainaserialform.IttransferdataoneBit
atatime.ItistransferdataonebitafteranotherBit.Itsa
SlowerthenparallelPort.itsa9Pinor25Pinmaleconnector.
9)Explainaboutoperationmasterrole?
OperationMasterRoleisavailableonDomainControllerinthe
Network.Therearefivetypesofoperationmasterroles:
>Schemamaster
>DomainNamingMaster
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>RIDMaster
>PDCEmulator
>InfrastructureMaster
10)Explainaboutsite?
Asiteisageographicalareawhereallofthedomainsare
available.Sitemanagesthereplicationtrafficbetweentwoor
moredifferentsitesinthenetwork.
11)Explainforest?
Agroupoftreeiscalledforestanddoesnotsharinga
contiguousnamespacebutsharingacommonconfiguration
(Schema).
12)Explaintree?
AgroupofdomainiscalledtreeandsharingacontiguousName
Space.
13)ExplainNTFS?
>NTFSstandsforNewTechnologyFileSystems
>TherearethreecategoriesinNTFSfilesystems
1:NTFS4.0NTOperatingSystems
2:NTFS5.02000OperatingSystems
3:NTFS6.02003OperatingSystems
>InNTFSuptoFilelevelsecurityisavailable
>Compressionoptionisavailable
>Encryptionoptionisavailable
>DiskQuotaOptionisavailable
>NTFSsupportedbyonlylimitedMicrosoftBasedOperating
System
14)ExplainFAT?
>FATStandsforFileAllocationTable
>TherearethreecategoriesinFATfilesystem.
1:FAT
2:FAT16
3:FAT32
>InFATNotuptofolderlevelsecurityisavailable
>Compressionoptionisnotavailable
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>EncryptionOptionisnotavailable
>DiskQuotaOptionisnotavailable
>FATsupportedbyalloftheMicrosoftBasedOperating
Systems.
15)ExplainIASServer?
IASstandsforInternetAuthenticationServices.IASserveris
alsoknownasRADIUSServer.IASServerprovidesthe
centralizedmanagementofmultipleRAS&VPNServerinthe
Network.OnthisServerRemoteAccessPolicyandRemote
Accessloggingoptionsareavailable.
16)WhatisVPNServer?
VPNStandsforVirtualPrivateNetwork.Itisbasicallyusefor
mobileuserinthenetwork.Thisserverprovidestheremote
accessconnectivityformobileuser.Inthiswayallofthemobile
usersareconnectedtoserverthroughinternet.Thisserveralso
providestheconnectivitybetweentwoormoreofficeinthe
network.VPNiscosteffective(NoCostly).
17)Tellmehowdoyoufeelaboutyourabilitiesasamanager?
Focusonhowyouachieveresultswhilemaintaininggoodstaff
relations.Useexamplesofyoursuccessesandhowyouhave
learnedfrommistakes.Emphasizeyourenergyandexperience.
18)IdentifyafewFirewalls?
Therearetwobasictypesoffirewallnetworklayer,which
makedecisionsbasedonsourceanddestinationaddresses,and
applicationlayer,whicharehostsrunonproxyserversand
allownodirecttrafficbetweennetworks.ComodoandZone
Alarmaretwocommonlyusedfirewalls.
19)WhatisthepurposeofBOOT.INI?
Boot.iniisusedtodecidewhichoperatingsystemoptionsare
displayedduringthestartupprocess.
20)WhatcomponentsareneededtosetupaBasicHome
Network?
Router/Hub,
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LANcardsand
LANcables.
21)WhataresomeversionsofWindowsXP?
XPProfessional,
XPHome,
MediaCentre,
TabletPCand
Mobile.
22)ListfiveMicrosoftOfficeapplications?
>MSWord,
>MSExcel,
>MSPowerPoint,
>MSOutlookand
>MSAccess.
23)WhatdoesDHCPstandforandwhatisitspurpose?
DynamicHostConfigurationProtocolitassignsdynamicIP
addressestonetworkdevicesallowingthemtohaveadifferent
IPaddresseachtimetheyareconnectedtothenetwork.
24)WhataresomeofthePortsavailableinacomputer?
Commonportsare:PS/2ports,forkeyboardandmouse.USB
ports.Soundports.LANorEthernetports.VGAports.
25)WhatarethelightsonaModem/LANCardandwhatdo
theyindicate?
Thelightsare:
>Powerlightindicatesifthepowerison.
>Linklightindicatesifthemodemisreceivingbroadband
orInternetsignalsfromtheISP.
>DatalightindicatesiftheInternetisworking.
>Connectivitylightindicatesifthemodemisconnectedtoa
computer.
26)Iftheaudioforyourcomputerisnotworking,whatwould
youcheck?
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Checkthefollowing:Speakervolume,cableconnections,power
tothespeakersanddevicedrivers.
27)CanyoupleaseexplainthedifferencebetweenRAMand
ROM?
RAMstandsforRandomAccessMemory.Itisusedforthe
temporarystorageofdatathatisbeingworkedon.ROMis
ReadOnlyMemoryandisusedforpermanentstorageofdata
thatshouldneverbechanged,likeBIOSforexample.
28)Explainharddiskpartitions?
Harddiskpartitionsdividetheharddiskdriveintosmaller
segmentstoenablebetterspacemanagement.Eachpartitionon
thediskcanthenbeconsideredasaseparatediskallowing
differentfilesystemstobeusedoneach.
29)Whatarethedisadvantagesofusingimagingsoftware?
Thisquestionisdesignedtotestyourfamiliaritywithimaging
software.Describeimagetestingandtheattributesofparticular
softwaretoshowyourfamiliaritywithimaging.
30)Whichdesktopoperatingsystemsareyoufamiliarwith?
Youwillneedtohavefamiliarizedyourselfwiththesystemused
bytheorganisationyouarehopingtojoin.Focusyouranswer
onthosesystems,butalsomentionothersystemswithwhich
youhaveexperience.
31)ExplainthepurposeofDeviceDrivers?
DeviceDriversarethesoftwarerequiredtorunhardware
components.
32)WhatdoyoumeanbyNTLDRError?
NTLDRisknownastheNetworkLoader.Ithelpsinloadingthe
operatingsystem.IfanysystemisshowingNTLDRismissing
thenyouneedtocopytheNTLDRfilefromoperatingsystem
CD.
33)WhatistheSysWOW64folder?
Itisnormallyfoundina64bitOS,forexample64bitWin7.
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Thisfolderisverysimilartothesystem32folderofthe32bit
OS.
34)Windowscannotcurrentlycheckforupdates,Howtofixit?
>ContactMicrosoft:
http://support.microsoft.com/mats/windows_update/
>Pleasefollowthestepsbelow:
a.GotoRun,typeservices.mscwithoutquotesandpress
Enter.
b.LocateWindowsUpdate.
c.RightclickonServiceandselectProperties.
d.InStartuptype,selectEnable.
e.ClickStartunderServicestatus.
f.ClickOK.
35)Windowscannotcurrentlycheckforupdateswhatcouldbe
thepossiblereasons?
Therecouldbetwopossiblereasons:
>Missing/corruptedfiles
>Updateservicesdown
36)ExplainsomecommonlyusedLANcables.Whatisthe
maximumlengthofLANcableforpropercommunication?
Therearemainlytwotypes:
Cat5(Category5where5indicatestwistsperinch)&Cat5e(5e
indicates5twistsperinchperpairwhichleadstoreducedcross
talk).BothCat5&5eareUTPcablesthatcansupportupto100
Mbps.
Cat6&6eareUTPcablesthatcansupportupto1Gbps.
Afterabout80meters(260feet),youwillusuallyseea
reductioninspeed.
37)Whataresomecommonsourcesofcomputervirusesand
howcanyoupreventbeinginfected?
SomecommonsourcesareInternetdownloads,email
attachments,andinfectedCDs/DVDs.Youcanusetrustedanti
virussoftwareandupdateitregularly.Makesureitchecksevery
fileonthecomputer.Backupyoursystemperiodicallyincasea
majorinfectionoccurs,andbeawareofallsoftwareand
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programsthatrunonyourcomputer.Neverclickasuspicious
linkordownloadasuspiciousfile.
38)CanImakemyharddiskdynamic?
GotoRunthentypediskmgmt.msc.Afterthat,rightclickon
harddisktoconvertabasicdisktodynamicdisk.
Note:Youshouldbeloggedinwithanadministratoraccount.
39)Whatisthebluescreenofdeath?
ABlueScreenerrorismainlyduetohardwareorsoftware
incompatibilitywithinthesystem.Themostcommonreasons
foraBlueScreenofDeath(BSD)areunwantedsoftware
installation,highCPUusageandfaultyRAM.Trythefollowing
options.
1.PullouttheRAMcard,rubitwithrubberonthechipside,
andreinsert.
2.IfaBSDstilloccurs,tryusingthatRAMonanothersystem.
3.EveryBSDhasauniquecodetrysearchingitonGoogleto
findasolution.
40)WhichcommandisusedtocheckIPconfiguration?
Youcanuseipconfig/alltodisplayallofthecurrentTCP/IP
configurationvalues,includingtheIPaddress,subnetmask,
defaultgateway,andWindowsInternetNamingService(WINS)
andDNSconfigurations.
41)HowdoIeditmyBoot.ini?
OpenRun,typemsconfigandpressEntertoopenSystem
ConfigurationUtility.SelectthetablabelledBOOT.INI.Click
thebuttonlabelledCheckAllBootPaths.Adialogboxwillopen
detailingthelocationofanyinvalidoperatingsystemlocations.
42)WhatistheuseoftheBOOT.inifile?
Boot.inifilesarerequiredinbootingWindowsoperating
systems,startingwithWindowsNT.Theboot.inifilealso
providesflexibilityfordualbootingmultipleoperatingsystems
onthesamecomputer.

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43)HowdoIstartinSafeMode?
>OpenRun,typemsconfigandpressEnter.Asystem
configurationwindowwillpopupnowgototheBoottab,check
theSafebootboxandselectMinimalforatypicalsafeboot.
ClickApplyandyourcomputerwillbootintoSafeModethe
nexttimeitrestarts.
>Rebootthecomputer.StartpressingtheF8keyassoonas
yoursystemstartstoboot.Thiswillopenmultiplebootoptions
includingSafeMode.
44)WhatistheuseofSafeMode?Whenshouldweuseitin
Windows?
Often,wehavetostartWindowsinSafeModeinorderto
removespywareorfortroubleshootingdriverproblemsand
otherdiagnosticpurposes.Onlyspecificprogramsandfileswith
limiteddriversupportareneededtoruntheoperatingsystem.
Thiswillallowyoutoattempttoremoveviruses,changebad
driversandperformotherdiagnostictasksthatcannotbedone
inNormalMode.
45)HowdoIfindthepaththatapackettakestoitsdestination?
Usingtracertcommandletsyouseethepathtraveledbya
packettoitsdestination.
46)Whatisadefaultgateway?WhathappensifIdonthave
one?
Adefaultgatewayisaroutingdeviceusedtoforwardalltraffic
thatisnotaddressedtoadestinationwithinthelocalnetworkor
localsubnet.Ifyoudonthaveadefaultgateway,itisnot
possibletocommunicatewiththenetworkdevice/hostof
differentnetworks.Dialupinternetconnectionsdonotrequire
adefaultgatewaythoughbecauseitispresentintheISPitself.
47)WhatisDNSandwhydoweuseitonworkstations?
TheDomainNameSystem(DNS)isusedtoresolvehuman
readablehostnameslikewww.globalguideline.cominto
machinereadableIPaddresseslike69.143.201.22.TheDNS
addressisconfiguredonworkstations.Windowsredirectsall
domainnamestoresolveintoIPaddresses.
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48)WhydoweuseDHCP?
DynamicHostConfigurationProtocol(DHCP)isusedtoassign
dynamicIPaddressestonetworkdevices,allowingthemtohave
adifferentIPaddresseachtimetheyareconnectedtothe
network.
49)WhichWindowsOSareyoumostcomfortablewith?
Thisisaverybasicquestionandyoucanprepareyouranswer
byresearchingwhichOSversionisusedbythecompanyyoure
applyingin.Besuretodoalittlereadingonthesystemsyouare
familiarwith,soyoucanshowcaseyourskills.
50)Tellmewhatotherdutiesyouundertookthatwerebeyond
thescopeofyourwork.HaveyouinteractedwiththeITstaff?
Communicateyourabilitytohandledifferenttasksand
challenges.Showhowyouarewellversedwithspecialsystems
andcommunicatewithprofessionalsinyourareaofexpertise.
IncludecoordinatingwithInformationTechnology
professionalstoenhancesystemcommunication,peripherals
andnetworkoperation.Youmayalsorelateyourexperiencein
installingcomputerperformancemonitoringequipment.
51)Tellmehaveyoubeenresponsibleforpurchasingnew
computersystemsforyourorganization?
Ifyes,explainhowyouveworkedwithvendors(suppliers)and
withtheprocurementdepartment.Explainmethodsusedto
assessfuturecomputerneedsintheorganization.
52)Didyougenerallyworkinateamtosolveproblems?Doyou
workedindependentlyaswell?
Asadesktopengineeryoumusthavetheabilitytoworkwith
othersandalone.Describehowyouhaveworkedwithyourstaff
memberstodeterminesolutionstomajorissues.Impartaswell
yourownindividualassessmentstoidentifyminorfailuresand
howyouveusedyourcommunicationskillstoconsultothersfor
solutionstoproblemsbeyondyourspecialty.
53)Tellmehaveyoutrainedorcoachedemployeesoncomputer
systems?
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Ifyes,reportonthetrainingprogramsyouvedesignedand
implementedforstaff.Detailthemannerinwhichyoudirected
themregardingoperationofcomputerhardware/software
systems.
54)Tellushaveyouupgradedcomputersystemsoroffered
recommendationsonupgradesneeded?
Describeamajorupgradeinwhichyouwereheavilyinvolved.A
successstory.Somethingyoureproudabout.Explainthestep
takentoensuresmoothupgrade.Rehearse,dontmemorizebe
clearandsuccinct.
55)Tellmeaboutphysicalsettingupofhardwareandsoftware
systemsinstallationforvariousapplicationsandprograms?
Relateyourexperienceininstallingandtestingcomputer
systemsandensuringtheirproperfunction.
56)Tellmehaveyoutestednetworkanddesktopsystems?Have
youdebuggedcomputerizedsystems?
Inyouranswer,describetheprocessyoutooktoidentifyand
solveproblemsthataffectcomputersystems.Provideexamples
ifnecessary.Tellhowyoutest/troubleshootcomputersto
ensuretheyfunctionproperly.
57)Tellmewhatisyourspecialty?Haveyouprovideddesktop
supportforhardware,softwareorboth?
AreyouMicrosoft/Ciscocertified?Ifyouare,givedetails.Speak
abouttheproceduresyoufollowtotest/maintainequipment
andsoftwareoperation.Discussanycoursesyouhavetakenor
manualsandprocessesyouhavestudied,andmoreso,applied
practically.
58)Tellmeaboutyourdailyroutineasadesktopengineer?
Relateexamplesofsupporttoemployeesontheirdesktop
systems,includingnetworkservers,desktopcomputers,
printers,laptopsetc.

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