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1.
What is Mashreq Novo Credit Card? Is this different from the Mashreq Grand Credit Card which I
already have?
Recently Grand Cinemas has been re-branded as Novo Cinemas, on this context Mashreq has also rebranded the Grand Credit Card as Novo Credit Card with a new contemporary card design. Henceforth we
will address the Grand Credit Card as Novo Credit Card. Please note the benefits which are available on the
new Novo Credit Card will also be applicable on your current Grand Credit Card.
2.
Revised Benefit
50% Discount is provided upfront when the tickets are
booked through www.novocinemas.com & through Novo
Mobile App
Customer will be charged only 50% of ticket cost, hence no
need to wait for cash back
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F&B Voucher:
1. Customers spending AED 5000 on retail spends
will be eligible to get a complimentary F&B voucher
worth AED 65/-
3.
Walk the Red Carpet Exclusive invites to Movie Screening or Previews for you and your companion when
you regularly spend on your Novo Credit Card
Free access to Marhaba Lounges - Enjoy complimentary access to Marhaba lounges at Dubai (Terminal
1, 2 and 3 at Dubai International Airport and DWC-Al Maktoum International Airport), Kuwait, Egypt, Jordan
and KSA
Mashreq Flavours UAEs best dining program. Get upto 50% discount across the widest range of
restaurants and cuisines
Travel Easy UAEs best travel program. Exclusive deals on Airline bookings & Hotel stay
Insurance Protect Credit Shield & Pay-Protect
Great Savings Balance transfer, Easy cash, Easy payments plans
Convenience banking Online banking, Mobile banking, Transaction alerts & Payment flexibility
Will I be eligible for the revised benefits? Or should I replaced by Grand Card to Novo Card to get the
revised benefits
You are automatically enrolled for the revised benefits and it is not required to replace your Grand Credit
Card with Novo Credit Card. Your existing card will continue to work till the expiry date mentioned in the card
and when due for Renewal we will provide your with the New Mashreq Novo Credit Card. However if you
wish to get the new card now, we can have it replaced with a nominal replacement fee of AED 100/-
4.
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Is the 50% Discount on the Movie tickets is applicable on all Ticket types?
The 50% Discount on Movie tickets is applicable only on the below Ticket types only
6.
7.
8.
9.
For tickets booked at the Box-Office counter, the counter staff will charge only the 50% of the
actual cost. You can further verify this in the Transaction slip before leaving the counter as the
Ticket type, Number of tickets & the Transaction amount is printed in the Transaction slip. In case
of any discrepancy please inform the counter staff for necessary corrections.
For tickets booked through www.novocinemas.com, please ensure you tick the option I have a
Mashreq Novo Credit Card and choose the number of tickets under the appropriate Ticket type.
The cost displayed will be the discounted cost. Please note if this option is not ticked then the ticket
cost will not be discounted, hence it is important to tick this option to avail the discount upfront. For
a detailed steps please visit www.mashreq.com/novo
For tickets booked through Novo Mobile App, post selecting the movie, date & show time, kindly
ensure you tick the option I have a Mashreq Novo Card and thenchoose the number of tickets
under the appropriate Ticket type. The cost displayed will be the discounted cost. Please note if this
option is not ticked then the ticket cost will not be discounted, hence it is important to tick this option
to avail the discount upfront. For a detailed steps please visit www.mashreq.com/novo
What about the tickets booked through E-Kiosks, will they be discounted?
Sir/Mam, the 50% discount is offered only for the tickets booked through Box-Office counters, Novo Website
(www.novocinemas.com) & through Novo Mobile App.
Discounts are not offered on the tickets booked through E-Kiosks
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However please note the tickets booked through www.novocinemas.com & Novo Mobile App can be
collected from E-Kiosks by dipping the Plastic Credit Card which was used for booking the tickets or by
visiting the Box-Office counter and flashing the credit card
10. Is the 50% discount applicable on weekdays only or even during weekends?
Discounts is applicable on all the 7 days a week and on Public holidays across any show timings
13. Can I get 50% discount on any number of tickets which I purchase?
50% discount is offered on a maximum of 8 tickets per calendar month booked at the Box-Office counter or
at www.novocinemas.com. Please note all the movie tickets booked using Novo Credit Cards/TAP n GO
Stickers will be charged at 50% discounted rate. Each Primary Card account (including Primary &
Supplementary cards) is entitled for a Maximum of 8 discounted tickets in a calendar month. This includes
tickets booked as Sale/Salaam redemption transaction at the Box-Office counter or as a Sale transaction
through Online.
14. Is the discounted tickets are applicable even if the tickets are purchased using my Supplementary
Credit Card?
Yes, the discounts are applicable for the tickets purchased using Supplementary Credit Card, but it is to be
noted that each Primary Card account (incl Primary & Supplementary cards) is entitled for a Max of 8
discounted tickets in a calendar month. This includes tickets booked as Sale/Salaam redemption transaction
at the Box-Office counter or as a Sale transaction through Online
35
17.50
50
25
50
25
60
30
IMAX
60
30
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18. Do I earn Salaam Entertainment Points even when I purchase Movie tickets & Snacks @ Novo
Cinemas?
No, you will not earn Salaam Entertainment points when you use your Novo Credit Card at Novo Cinemas to
buy Movie tickets and/or Snacks. Any Retail spends outside Novo Cinemas using your Novo Credit Card will
earn Salaam Entertainment points
19. Where can I use these points and what can I purchase?
You can use the Salaam points (earned through Novo Card and through other Mashreq Products
participating in Salaam program) INSTANTLY for FREE Movie tickets and/or Snacks at Novo Cinemas. Also
you can use these points at other Salaam Redemption participating outlets in the UAE. Pls visit
www.mashreq.com/salaam for more details and complete list of merchant locations participating in the
Salaam program
Note: To redeem Salaam Points at Novo Cinemas, only Mashreq Novo Credit Card can be used, no other
Mashreq Credit/Debit card can be used for redemption of free Movie tickets/Snacks
20. Can I get the 50% discount on the Movie tickets when I redeem my Salaam points?
Yes, the 50% discount is applicable on the Movie tickets even if the same is purchased by redeeming the
Salaam points
21. Will the tickets purchased using my Salaam points will also be considered within the 8 discounted
tickets per calendar month?
Yes, since the tickets purchased using the Salaam points are also 50% discounted, these tickets will also be
considered within the 8 discounted tickets per calendar month
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Mashreq has exclusively created the dedicated counters for its Novo Card holders also you can use your
TAP n GO Stickers at these counters for quick check-out by just tapping the Sticker and without signing any
transaction slip for your purchase, so that we could avoid you in
(i)
(ii)
(iii)
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27. When I use the TAP n GO Sticker, where do the transactions get billed to?
The TAP n GO Sticker works exactly like your Supplementary Credit Card, all the transactions on your TAP
n GO Sticker is billed to your Primary card. You can also see the TAP n GO transactions in Mashreq Online
or you can see them grouped separately in the monthly credit card statement.
30. Will I get the Mashreq Flavours discount if I use the TAP n GO Sticker?
Yes, Mashreq Flavours discounts are applicable if you pay using either your Credit Card or TAP n GO
Sticker.
33. How many tickets will I get for the Movie screenings?
Every winner will be provided with the invite for 2 people and they can accompany with either their family
members or friends
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35. How can I apply for this card and what is the eligibility?
Sir/Mam, if you are interested for this credit card I shall take your request and will arrange for a Sales officer
to you call you within 24 hours and provide the eligibility details. You can also
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