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Frequently asked questions Mashreq Novo Credit Card

The only Credit Card for Movie Fanatics


just got better.

Your Ultimate Cinema Companion!

1.

What is Mashreq Novo Credit Card? Is this different from the Mashreq Grand Credit Card which I
already have?
Recently Grand Cinemas has been re-branded as Novo Cinemas, on this context Mashreq has also rebranded the Grand Credit Card as Novo Credit Card with a new contemporary card design. Henceforth we
will address the Grand Credit Card as Novo Credit Card. Please note the benefits which are available on the
new Novo Credit Card will also be applicable on your current Grand Credit Card.

2.

What are the changes in the Benefits?


The Benefits are revised to ensure the Novo Card holders are rewarded for every spend on their Novo
Credit Card and also experience a faster check-out process while making the payments using Novo Credit
Card.

Key Revisions are:


Current Benefit
50% Discount on Online bookings:
Currently the customer is being charged full cost of
the ticket when booked through
www.grandcinemas.com.
The 50% Discount is provided as a Cash-back in
the card on the next billing statement

Revised Benefit
50% Discount is provided upfront when the tickets are
booked through www.novocinemas.com & through Novo
Mobile App
Customer will be charged only 50% of ticket cost, hence no
need to wait for cash back

Mashreq Novo Credit Card FAQs Oct14

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F&B Voucher:
1. Customers spending AED 5000 on retail spends
will be eligible to get a complimentary F&B voucher
worth AED 65/-

Introducing Salaam Entertainment Loyalty Program:


*** Every dirham spent on Domestic retail purchase will earn 2
Salaam Points
*** Every dirham spent on Internationally will earn 3 Salaam
Points

2. This voucher entitles you to get 2 Medium sizes


soft drink, 2 Medium sizes Pop-Corn & 1 Plate or
Nachos or Crepe. The entire voucher has to be
utilized in one go, no partial redemption is allowed

Salaam Entertainment Points earned through spends on the


Mashreq Novo Credit Card will be added to any Salaam Points
that customers may have earned through other Mashreq
products and the cumulative points will reflect in the Mashreq
Novo Credit Card statement. These points can be used for
purchasing FREE Movie tickets and/or F&B of any value

Beat the Queue:


Dedicated Queue created exclusively for Mashreq
Grand Card holders

To every Novo Card holder, a Complimentary TAP n GO


Sticker with the default usage limit of AED 500 is given.
Customer can stick the sticker to their phone and covert the
phone into a Credit Card. Just TAP your phone against the
credit card terminal in these dedicated Ticketing and F&B
counters and collect their Movie tickets & Snacks in a Flash.
No signature required for Trnx < AED 100

Other Card Benefits which continues to remain as is:

3.

Walk the Red Carpet Exclusive invites to Movie Screening or Previews for you and your companion when
you regularly spend on your Novo Credit Card
Free access to Marhaba Lounges - Enjoy complimentary access to Marhaba lounges at Dubai (Terminal
1, 2 and 3 at Dubai International Airport and DWC-Al Maktoum International Airport), Kuwait, Egypt, Jordan
and KSA
Mashreq Flavours UAEs best dining program. Get upto 50% discount across the widest range of
restaurants and cuisines
Travel Easy UAEs best travel program. Exclusive deals on Airline bookings & Hotel stay
Insurance Protect Credit Shield & Pay-Protect
Great Savings Balance transfer, Easy cash, Easy payments plans
Convenience banking Online banking, Mobile banking, Transaction alerts & Payment flexibility

Will I be eligible for the revised benefits? Or should I replaced by Grand Card to Novo Card to get the
revised benefits
You are automatically enrolled for the revised benefits and it is not required to replace your Grand Credit
Card with Novo Credit Card. Your existing card will continue to work till the expiry date mentioned in the card
and when due for Renewal we will provide your with the New Mashreq Novo Credit Card. However if you
wish to get the new card now, we can have it replaced with a nominal replacement fee of AED 100/-

4.

Is there any revision on the Annual Fee?


There is no revision on the Annual Fee, it continues to be at AED 300 per annum.

Mashreq Novo Credit Card FAQs Oct14

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Questions on 50% Discounts on Movie tickets


5.

Is the 50% Discount on the Movie tickets is applicable on all Ticket types?
The 50% Discount on Movie tickets is applicable only on the below Ticket types only

50% Discount is not applicable on the below Ticket types

6.

What is COOL & EDGE?


Normal seats are called as COOL & VIP seats are called as EDGE.
When you watch a 2D movie, you can choose your seats in COOL or EDGE category
Similarly when you watch a 3D movie, you can choose your seats in COOL or EDGE category
Note: In IMAX there are no COOL & EDGE seating categories

7.

What is SKY & 7* and why discount is not applicable on these?


Sir/Mam, SKY is Balcony seats and they are available only in WTC Abu Dhabi. 7* is Premium Luxury
seats and they are available in Dubai Festival City & WTC Abu Dhabi. 50% discount is not applicable on
these ticket types

8.

9.

How do I get the 50% discounts on the tickets?

For tickets booked at the Box-Office counter, the counter staff will charge only the 50% of the
actual cost. You can further verify this in the Transaction slip before leaving the counter as the
Ticket type, Number of tickets & the Transaction amount is printed in the Transaction slip. In case
of any discrepancy please inform the counter staff for necessary corrections.

For tickets booked through www.novocinemas.com, please ensure you tick the option I have a
Mashreq Novo Credit Card and choose the number of tickets under the appropriate Ticket type.
The cost displayed will be the discounted cost. Please note if this option is not ticked then the ticket
cost will not be discounted, hence it is important to tick this option to avail the discount upfront. For
a detailed steps please visit www.mashreq.com/novo

For tickets booked through Novo Mobile App, post selecting the movie, date & show time, kindly
ensure you tick the option I have a Mashreq Novo Card and thenchoose the number of tickets
under the appropriate Ticket type. The cost displayed will be the discounted cost. Please note if this
option is not ticked then the ticket cost will not be discounted, hence it is important to tick this option
to avail the discount upfront. For a detailed steps please visit www.mashreq.com/novo

What about the tickets booked through E-Kiosks, will they be discounted?
Sir/Mam, the 50% discount is offered only for the tickets booked through Box-Office counters, Novo Website
(www.novocinemas.com) & through Novo Mobile App.
Discounts are not offered on the tickets booked through E-Kiosks

Mashreq Novo Credit Card FAQs Oct14

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However please note the tickets booked through www.novocinemas.com & Novo Mobile App can be
collected from E-Kiosks by dipping the Plastic Credit Card which was used for booking the tickets or by
visiting the Box-Office counter and flashing the credit card

10. Is the 50% discount applicable on weekdays only or even during weekends?
Discounts is applicable on all the 7 days a week and on Public holidays across any show timings

11. Is the 50% discount applicable for selected movies only?


No, discounts are applicable on any movie of any language. It could be 2D or 3D movie and it could also be
screened in IMAX

12. Is the 50% discount applicable at all Novo locations in UAE?


Yes, there are currently 12 Novo Cinemas in UAE and the discounts are applicable at all these locations.
We recommend you to visit www.novocinemas.com for an updated list of Novo locations.

13. Can I get 50% discount on any number of tickets which I purchase?
50% discount is offered on a maximum of 8 tickets per calendar month booked at the Box-Office counter or
at www.novocinemas.com. Please note all the movie tickets booked using Novo Credit Cards/TAP n GO
Stickers will be charged at 50% discounted rate. Each Primary Card account (including Primary &
Supplementary cards) is entitled for a Maximum of 8 discounted tickets in a calendar month. This includes
tickets booked as Sale/Salaam redemption transaction at the Box-Office counter or as a Sale transaction
through Online.

14. Is the discounted tickets are applicable even if the tickets are purchased using my Supplementary
Credit Card?
Yes, the discounts are applicable for the tickets purchased using Supplementary Credit Card, but it is to be
noted that each Primary Card account (incl Primary & Supplementary cards) is entitled for a Max of 8
discounted tickets in a calendar month. This includes tickets booked as Sale/Salaam redemption transaction
at the Box-Office counter or as a Sale transaction through Online

15. What is the actual cost of each ticket type?


Actual Cost
for Non-Novo
Card holders

Cost for Novo


Card holders

2D Movie - COOL Seats

35

17.50

2D Movie - EDGE Seats

50

25

3D Movie - COOL Seats

50

25

3D Movie - EDGE Seats

60

30

IMAX

60

30

Mashreq Novo Credit Card FAQs Oct14

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Questions on Salaam Entertainment Loyalty Program


16. Is Salaam Entertainment Program is different from Salaam Program
Salaam Entertainment Loyalty Program is no different from Salaam Program, Salaam Entertainment Points
earned through spends on the Mashreq Novo Credit Card will be added to any Salaam Points that
customers may have earned through other Mashreq products and the cumulative points will reflect in the
Mashreq Novo Credit Card statement

17. How do I earn Salaam Entertainment Points?


You earn:
2 Salaam Entertainment Points on domestic spends
3 Salaam Entertainment Points on international spends

18. Do I earn Salaam Entertainment Points even when I purchase Movie tickets & Snacks @ Novo
Cinemas?
No, you will not earn Salaam Entertainment points when you use your Novo Credit Card at Novo Cinemas to
buy Movie tickets and/or Snacks. Any Retail spends outside Novo Cinemas using your Novo Credit Card will
earn Salaam Entertainment points

19. Where can I use these points and what can I purchase?
You can use the Salaam points (earned through Novo Card and through other Mashreq Products
participating in Salaam program) INSTANTLY for FREE Movie tickets and/or Snacks at Novo Cinemas. Also
you can use these points at other Salaam Redemption participating outlets in the UAE. Pls visit
www.mashreq.com/salaam for more details and complete list of merchant locations participating in the
Salaam program
Note: To redeem Salaam Points at Novo Cinemas, only Mashreq Novo Credit Card can be used, no other
Mashreq Credit/Debit card can be used for redemption of free Movie tickets/Snacks

20. Can I get the 50% discount on the Movie tickets when I redeem my Salaam points?
Yes, the 50% discount is applicable on the Movie tickets even if the same is purchased by redeeming the
Salaam points

21. Will the tickets purchased using my Salaam points will also be considered within the 8 discounted
tickets per calendar month?
Yes, since the tickets purchased using the Salaam points are also 50% discounted, these tickets will also be
considered within the 8 discounted tickets per calendar month

Mashreq Novo Credit Card FAQs Oct14

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Questions on Beat the Queue


22. What does Beat the Queue mean?
During the weekend the Box-Office counters are may be crowded or lengthy and you should wait for few
mins to get your turn. Due to this delay you may miss
(i)
(ii)
(iii)

The seats which gives you optimal viewing


Movie trailers
Picking your favorite snack such as Nachos, Crepe, Pop-Corn, Softdrink etc.

Mashreq has exclusively created the dedicated counters for its Novo Card holders also you can use your
TAP n GO Stickers at these counters for quick check-out by just tapping the Sticker and without signing any
transaction slip for your purchase, so that we could avoid you in
(i)
(ii)
(iii)

Standing long queues


Not missing the movie trailers
Not missing to pick your favorite snack before you enter the hall

23. What is TAP n GO?


The TAP n GO Sticker is just a Credit Card but in a form of a Sticker. TAP n GO is UAEs first NFC Sticker
solution powered by MasterCard PayPass that converts your phone into a Credit Card. The sticker is
powered by NFC technology that helps it communicate wirelessly and securely with the credit card
terminals.

24. Is TAP n GO Sticker is a separate Credit Card by itself?


Sir/Mam, TAP n GO Sticker is a Credit Card but it is not a separate Credit Card by itself. This is just an
extension of your Plastic Credit Card and it work exactly like your Supplementary Credit Card. The Sticker
has been assigned with a usage limit of AED 500, which is just a sub-limit of your credit limit. You can
increase/decrease this usage limit as and when you wanted through MOL
25. What happens if I dont change the usage limit of AED 500?
Usage limit is the limit assigned to the Sticker which allows the user to use only upto this limit for a billing
month. The Sticker will not work if the usage limit is exhausted, the user should either wait for the billing
month to be completed for counter to reset to ZERO or logon to MOL and increase the usage limit to resume
using the Sticker

26. How can I use this Sticker?


Every Sticker has its unique 16 digit number and an expiry date. Activate the Sticker and stick the Sticker to
back of your phone, your phone now becomes a credit card! We also recommend you to refer to the User
Guide which is enclosed along with the Sticker

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27. When I use the TAP n GO Sticker, where do the transactions get billed to?
The TAP n GO Sticker works exactly like your Supplementary Credit Card, all the transactions on your TAP
n GO Sticker is billed to your Primary card. You can also see the TAP n GO transactions in Mashreq Online
or you can see them grouped separately in the monthly credit card statement.

28. Where can I use this Sticker?


TAP n GO Sticker is accepted wherever you see payPass and payWave acceptance symbol. You can use
across 4000 locations in the UAE including Novo Cinemas, for a complete list of merchant name and
locations, please visit www.mashreq.com/tapngo

29. Can I use the TAP n GO Sticker to redeem Salaam Points?


TAP n GO Sticker cannot be used to redeem Salaam Points, these can be used only on the credit card
terminals for purchases. You need to use Mashreq Novo Credit Card to redeem Salaam Points

30. Will I get the Mashreq Flavours discount if I use the TAP n GO Sticker?
Yes, Mashreq Flavours discounts are applicable if you pay using either your Credit Card or TAP n GO
Sticker.

Questions on Walk the Red Carpet Exclusive Movie Invites


31. How do I get the invites to Movie screenings / Previews?
Every month the top spenders on the Novo Credit Card will be shortlisted by Mashreq and will be invited for
the Special Screenings or Previews. The selection process will be at the sole discretion of Mashreq and will
be based on card holder transaction history, spends, repayment performance etc

32. What kinds of movies are screened?


Any Hollywood or Bollywood Blockbuster Movies will be selected and screened

33. How many tickets will I get for the Movie screenings?
Every winner will be provided with the invite for 2 people and they can accompany with either their family
members or friends

Mashreq Novo Credit Card FAQs Oct14

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Other General Questions


34. How does the access to Marhaba Lounge works?
Sir/Mam, the Marhaba lounge is available in Dubai (Terminal 1, 2 and 3 at Dubai International Airport and
DWC-Al Maktoum International Airport), Kuwait, Egypt, Jordan and KSA. You can flash your Mashreq Novo
Credit Card and relax at these lounges. Your entries to these lounges are unlimited.

35. How can I apply for this card and what is the eligibility?
Sir/Mam, if you are interested for this credit card I shall take your request and will arrange for a Sales officer
to you call you within 24 hours and provide the eligibility details. You can also
-

SMS Novo to 4250


Walk into any of our GO branches (Instant Card branches) of Mashreq and get the card instantly
Apply Online www.mashreq.com/novo

Mashreq Novo Credit Card FAQs Oct14

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