Just press * 9 8 from your home phone to get your messages.

Voice Mail

INSTRUCTION GUIDE

(*98 message retrieval may not be

available in all areas.)

Quick and easy, is for when

youre at home. The other two
ways work anywhere, at home
or away.

Why three ways to

check messages?

Our Standard Greeting says:

At the tone, please record your
message to [your mailboxs
name or your phone number].

Standard Greeting

You must set up your mailbox

before callers can leave
messages for you.

IMPORTANT

START
HERE

ii
Li] then press 7
when the greeting starts

*, --

i>>

ii


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Choose one of these ways to access your mailbox, then follow the prompts you hear.

How to check messages/access your mailbox

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It can be any number 4 to 15 digits long.
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For instance, Smith Residence or Jason & Kathy.
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1 Standard Greeting with phone number
2 Standard Greeting with name
3 Record your own Personal Greeting, up to 3 minutes long

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Your retrieval number is shown on the welcome letter you received in this package.

Set up your voice mailbox first

* Not available if the caller has

Caller ID Blocking enabled.

The optional Extension Mailbox

feature gives busy households
separate personal Mailboxes
for their voice messages. See
Optional Features on the back
for more information.

Extension Mailbox

Youll know you have a new

message whenever you hear
an interrupted dial tone. If
your phone or Caller ID unit
has a message light, call
1 866-450-6152 to have
it activated.

Message Indicator
and Light

These large buttons show the

options available at the Main
Menu level.

Main Menu

PRESS

The keys on the L row are everyones

favorites. Use pound # to Skip quickly
over messages for others, and star * to
Back Up to the previous menu. Theyre all
available at any time.

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Just press 88 after listening to a

message, and return the call. No more
scratch paper or listening to the message
over and over to get the number! This
time-saver is FREE and is available for
most local calls.*

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>,i

The commands shown in Li are available.

You must choose 7 to Erase, 9 to Save
or # to Skip before the next message will play.

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5
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4
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Move through your messages with the keypad commands shown in }ii. You can rewind to catch something
you didnt hear, change the volume, change the playback speed and more. Press 11 to rewind to the
beginning of a message, or 33 to go to the end.

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Listen to new and saved messages

(Some limitations may

apply depending upon
customer phone facilities.)

You can also use the Send

feature to send a single
message to a group of
people at the same
time. Its ideal for
those involved in
PRESS
sports leagues or
community groups.
Refer to the
Advanced Features
section for instructions.

Group Message

Send a message directly to

someone elses CenturyLink
voice mailbox without ringing
their phone. Or, you can even
record a message for someone
in your household and send it to
your own number.

Send a Message

PRESS

To find out if a message you sent to someone was heard, enter the number of the voice mailbox you sent it to.
(Hint: you can also use the Confirmation delivery option when you send the message.)

Check receipt of a message you sent

",
U *i0>``>ii">`vi
1 *>i means your message cant be copied to anyone else.
2 1}i places your message first in order in the persons mailbox.
3
v> automatically sends a message back to you to tell you if and when
your message is heard.

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U ,iV`i>}i>viii]ii#
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This is usually the phone number of the person youre sending to. If the person doesnt
have CenturyLink Voice Mail, the system will tell you it cant deliver the message.
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Send a message to another mailbox

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1 Create a List
2 Edit a List
3 Delete a List
4 Hear Names on the List

1 Choose a Greeting
3 Record a New Name

1 Change or Skip Password

2 Turn Autoplay On and Off
3 Turn Date & Time On and Off
4 Change Prompt Levels
5 Welcome Chimes On and Off

Message Waiting Indication

Message Notification*
Notification Schedule

1 ON
3 ON
5

2 OFF
4 OFF

A handy feature if youre checking messages away from home. Lets say youre dialing your retrieval number from
a neighbors phone, who also has CenturyLink Voice Mail. As soon as you hear their Voice Mail prompts, simply
press 5 and enter your own 10-digit phone number and password to access your mailbox.

Access another CenturyLink mailbox

i>i i>LiI

PRESS



Shortcuts for getting your

messages faster are: Autoplay,
Skip Password, Short Prompts
and Date/Time OFF.

* Additional fees apply

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Get Messages Faster

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Change your mailbox options

Cant get on the Internet?

The interrupted dial tone may
be interfering with your dial-up
modem. Simply check your new
messages or turn the interrupted
dial tone off temporarily.

Modem/Internet Access

PRESS

(Some limitations may apply depending

upon customer phone facilities.)

Here are a couple of special

things you can try with other
people who also have
CenturyLink Voice Mail.

Other ways to
use Voice Mail

Communicate the same

information to a group of people
at once the reunion plans, the
soccer game time, work-at-home
associates, you get the idea!
Since this feature only works
with other CenturyLink Voice
Mail users, youll need to ask
the others in your group if they
also have this service.

Group Messages

 *

U *i6 to forward a copy of a message to someone elses voice mailbox.

For example, you get a message at home that you want to forward to your neighbor, or your children share
time in two households. Whenever a message arrives for them, just press 6 to forward it on.
U *i8 to send a reply message directly back to the person who called you.
Lets say its late at night and you dont want to ring the persons phone. Maybe you just dont want to talk
right now, but you still want to answer their message. No problem! Just press 8 to automatically leave a
reply message in that persons voice mailbox.

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U
i4 for Group Lists, then 1 Create a List.
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Now you can send a message to this group. Go to Main Menu 2 and follow the -i` instructions, entering
the Group List number (11-25) for the destination, then press #.

First, you have to make a list of phone numbers for everyone in your group. You can store up to 15 different
groups with up to 25 people in each group.

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Advanced features

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number by calling our automated help system at 1 800-669-7676.

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your mailbox, go to Mailbox Options (option 4), select Notifications (option 1). Turn the feature on and off two
or three times (follow prompts). Be sure you end with Message Waiting Indication " .

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mailbox, go to Mailbox Options (option 4), select Notification Options (option 1). Follow prompts to make sure
Message Waiting Indication is on.

Troubleshooting

automatically dials the number

of the person who left you a
message. Its FREE and
available for most local calls.

Call Return

And, after you

listen to a message,
just press:

Press three keys and hear

your messages.

from your HOME phone

The easiest way to

get your messages:

or visit centurylink.com/welcome

Need more help with Voice Mail? 1 800-669-7676

These helpful options can be turned OFF and ON to get your messages faster. Just go to Mailbox Options,
Main Menu 4, and follow the prompts.
U /" -*>` and you wont have to enter your password when youre checking your
messages from your home phone. Remember though, for your protection, you still need to enter your
password anytime youre checking messages away from home.
U /"i>i>`/i so you dont hear them automatically. Whenever you really need to know,
you can always press 5 during or after the message.
U -V-* when youre ready for fewer voice instructions.

7iiv>>6Vi>

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>iLi>Lii>i>i>}i`
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security-conscious and dont want to use your own voice, use one of the built-in CenturyLink greetings.
U />ii>`iiVi>>}`i>i>`>`iiit9V>>>L>V
up, change or erase anything you dont want.
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Just press # and cruise on by.

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Helpful hints

centurylink.com/welcome

1 800-669-7676

Need help with

Voice Mail?

If youve ordered one of these

optional features, youll find the
instructions on a separate sheet
included in this package.

(additional fees apply)

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gives you one Main Mailbox

plus three personal extensions
so that different household
members can receive private
messages.

i>L

rings your phone or mobile

phone, or alerts a pager when
you have a new message.

i>}i wV>

Optional Features

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>i

6
8

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i

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i

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i>i

>i
i>

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Interrupted dial tone is sometimes disrupted by certain line conditions, so you may
occasionally have messages even if you dont hear the tone. 98 message retrieval
*
may not be available in all areas. Call Return and Reply available for local calls only
that are not blocked.
2011 CenturyLink, Inc. All Rights Reserved. VMS2_C 10/11

Press Exit *, Help 0

or Skip # at any time.

Use the Li commands

>vi you listen.

Commands shown in }ii

are available i youre
listening to a message.

i>`
>`

ii
Li] then press 7
when the greeting starts

*, --

i>>

ii


,ii> Li

i>>

/ii>
iVvi>}i
VVi>L

Quick reference

2
pause/
restart

3
forward
10 sec

Keypad Commands

Forward
to end

Call
Return

automatically if Autoplay is on.

Use the keypad commands on
the back of this card as you listen.

"

i>>


,ii> Li

i>>

Easy Reference

automatically if Autoplay is on.

Use the keypad commands on
the back of this card as you listen.

New messages will start to play

_________________________

ii
Li] then press 7
when the greeting starts


Enter your password (if asked)

*, --

ii


,ii> Li

/ii>ii>}i\
i>>

_________________________

New messages will start to play


Enter your password (if asked)

ii
Li] then press 7
when the greeting starts

*, --

i>>

Voice Mail

6
faster
copy
rewind
10 sec

5
date &
time

9
louder
save

8
normal vol
reply
slower
replay

ii

Voice Mail

Keypad Commands

1
1

Rewind
to start

skip
message
erase

0
help

/ii>ii>}i\

forward
10 sec

Forward
to end

Easy Reference

pause/
restart

Commands shown in }ii are

available while youre listening
to a message. Choose the Li
commands after youre finished
listening to a message. Press
Exit *, Help 0 or Skip #
at any time.

Voice Mail Questions

*
exit/
back up

Voice Mail

Call
Return

1 800-669-7676

centurylink.com/welcome

"

6
faster
copy
rewind
10 sec

5
date &
time

9
louder
save

8
normal vol
reply
slower
replay

skip
message
erase

help

Write your retrieval number and password on these wallet-size reminder cards. Print this page, trim on dotted lines and fold
where indicated. Carry them with you, or put one near your phone.

1
1

Rewind
to start

*
exit/
back up

>,iviiVi

Voice Mail

Commands shown in }ii are

available while youre listening
to a message. Choose the Li
commands after youre finished
listening to a message. Press
Exit *, Help 0 or Skip #
at any time.

Voice Mail Questions

1 800-669-7676

centurylink.com/welcome