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KUNDENPROJEKTE!

Jean-Claude Som, Sales Director Aspediens

v201003MR

Aspediens!

ServiceNow__!

WER
WAS
European Partner of ServiceNow since 2007

$125m

Offices
Resell in Zurich, Nyon, Paris, Bblingen (Stuttgart)
WARUM
30+
ITIL certified
professionals
dedicated
to
& Implement
(ITSM
and
BPM) companies
Concept
40+ customers,
including
international
Service Now (45+ with SolidServision GY)

(SAP, MON,
SSO,
PBX, ticket, etc.)
Integrate
75+ successful
projects
in 5AD,
years

(authorized
training
partner)
Train
Aspediens
Starter
Pack:
pre-configured instance
ready to go (time and effort saver)
Support (1st level and admin out-tasking)
Aspediens AIM: agile implementation
Audits
methodology (fast prototyping, fast results)
Develop
TOP EMEA Partner 2011 (award)

SaaS = Success as a Service


Turnover 2007-2011 (mio.CHF)

$13.3m
$0.8m
FY

06

08

11

Founded in 2003

Fred Luddy: Founder and CEO


Former CTO of Peregrine Systems and
Remedy

Employees 2007-2011*
8
0.4

0.8

Aspediens 2012!

3.8

25

14
2!

ASPEDIENS SWISS CUSTOMERS!


AbraxasAbraxas (Multi Service Provider)Kuoni
JT International
Actelion Pharmaceuticals
AUSGANGSLAGE
Leica Geosystems
Agentil
"Zwang" Migration des bestehenden Tools > wollten Alternativen untersuchen.
Marlox
AMAG Automobil- und Motoren AG
ENTSCHEID
Mediterranean Shipping Company
Amcor Group
SaaS (nach grndlicher Untersuchung
der Cloud-Sicherheit) > ServiceNow
Mettler-Toledo
CERN
Integrator: Aspediens
Odyssey Financial Technologies
Connectis
PROZESSE
Philip Morris International
Credit Suisse
(Multi-Mandanten Fhigkeit) Incident,
Problem,Group
Request Fulfillment, Asset,
Richemont
Falcon Private Bank
Configuration, SLM, Change, SelfSFS
Service.
Services
Ferring
International Security Solutions Company
Firmenich SCHNITTSTELLEN
City of Geneva
Franke
SAP-ERP, SAP-CRM, AD's, SCOM, NAGIOS, PBX, Groundworks fr Monitoring
Steria
GE Money Bankund Alarming
Swisscanto Asset Management
Hilti Corporation
PROJEKT
Swisscom
Hopitaux Universitaires Genevois
"Big Bang" Ansatz
TAG Heuer
IATA
Prototyp innert Wochen
Metrology/Tesa
Institut Central des
Hopitaux
Go-live
innert 4Valaisans
Monate
Aufwand:
110 Tage Aspediens mit
Starter Pack
UBS
Interoute Managed
Services
Swiss Re
IOGI
Orange Business Services
3!
Aspediens 2012!

AUFFORDERUNG!

Don't Dream It, Test It !


Proof of Concept (POC)
Porsche
Apro
4!
Aspediens 2012!

ASPEDIENS IMPLEMENTATION METHODOLOGY!


PROJECT
INITIATION

GAP
ANALYSIS

CONFIGURATION &
VALIDATION RUNS

TESTING

TRAINING

GO-LIVE
&
HANDOVER

DOCUMENTATION

Kick-off

Requirements
loaded in ACT

Project plan
Minutes

Initial
prototype
following fitgap

Test scripts
Documented
test results

Risk register
Minutes
Instances
installed
Admin training

New
requirements
in ACT
Instance
configured and
ready for
testing

Defects loaded
in ACT and
corrected
Final
configuration
delivered
including fixes

Training slide
pack for IT
users
Quick guide for
IT users

Go-Live checklist
Extended
support period
Handover

Train the
trainer
delivered

5!
Aspediens 2012!