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Revision Record
Refer to the portion indicated by change bar in each section.
Also refer to the reasons in table below.
Version
Issue date
Note
Version 0.9
Version 1.0
Table of Contents
3.1 Preface .......................................................................................................................3-1
3.1.1 Entry Chart for Image Quality Problems ......................................................................................... 3-1
3.1.2 Items to be Confirmed Before Going to Image Quality Troubleshooting ........................................ 3-2
3.1 Preface
3.1.1 Entry Chart for Image Quality Problems
Start
Test Printing
No
Is there a corresponding FIP?
Remove TONER CARTRIDGE, shake
it several times, and reinstall it.
Yes
Carry out the corresponding troubleshooting.
No
The trouble is restored?
No
Yes
End
Yes
Replace TONER CARTRIDGE,
Drum Cartridge, and FUSING UNIT
one by one.
End
When an image quality problem occurs during printing, output a sample print to determine and grasp the
nature of the problem and take proper steps, and then perform a troubleshooting efficiently using "3.2 Image
Quality Troubleshooting".
If the problem persists even after the troubleshooting with the Image Quality Troubleshooting, check using the
Image Quality Troubleshooting again, and then replace the "Possible causative parts" listed in the Image
Quality Troubleshooting one by one, and also perform the troubleshooting using "Chapter 6 General" and others.
3-1
3-2
3-3
NOTE
When horizontal lines and/or spot occur periodically, it is possibly caused by the trouble of a particular roll.
In this case, compare the trouble intervals on the test print with the Pitch Chart. The interval does not necessarily match circumference of the roll. The trouble may be solved easily by the check.
: Paper flow
Pressure Belt
[FUSING UNIT] (PL7.1.1)
Heat Roll [FUSING UNIT]
(PL7.1.1)
ZaS03001XA
Roll Name
Parts Name
PL Number
Pitch (mm)
Drum
XERO ASSY
PL8.1.1
30.0
94.2 mm
BTR
PL6.1.1
15.6
49.0 mm
Heat Roll
FUSING UNIT
PL7.1.1
25.4
79.8 mm
Pressure Belt
FUSING UNIT
PL7.1.1
30.1
94.5 mm
3-4
IQ-1
Step
Check by User
Yes
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in the toner cartridge.
a Check the toner level in the Status tab in the Status
Monitor.
b Replace the toner cartridge as necessary.
Does this solve your problem?
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Verify that the correct print media is being used. See Users
Guide "Supported Paper Types." If not, use the print media
recommended for the printer.
Does this solve your problem?
Go to step 6.
Go to step 7.
3-5
No
Check by User
Yes
No
Go to step 8.
Go to step 9.
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
Toner Refresh feature uses the toner, and shorten the life of
the toner cartridge and the drum cartridge.
b After you refresh the toner in the drum cartridge, Press the
(Menu) button.
c Select Report/List Demo Page.
The demo page is printed.
Does this solve your problem?
Printing data is
incorrect, then
check the printGo to step 3.
ing data which
the problem generated.
End of work
End of work.
3-6
Go to step 2.
Go to step 4.
Check by Engineer
Yes
No
Go to step 5.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification,
then go to step 5.
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in toner cartridge.
1 Check the toner level in the Status Monitor window.
2 Replace the toner cartridge as necessary.
Is the image printed correctly?
End of work.
Go to step 6.
Go to step 8.
Go to step 7.
End of work.
Go to step 8.
Clean up the
Plate Spring BTR
Checking the Transfer Unit for connection.
or Replace the
Remove the Transfer Unit.
PWBA HVPS
Are the Plate Spring BTR on PWBA HVPS dirty or deformed?
(RRP 18.3), then
go to step 9.
Go to step 9.
End of work.
Go to step 10.
10
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 11.
Go to step 11.
11
End of work.
Go to step 12.
12
Go to step 13.
13
Go to step 14.
Replace the
MOTOR DISP N
(RRP 5.2), then
go to step 15.
14
Go to step 15.
Go to step 16.
15
End of work.
Go to step17.
3-7
Check by Engineer
Yes
End of work.
No
16
17
Go to Step 18.
Reinstall the
Drum Cartridge,
then go to step
18.
18
Replace the
Drum Cartridge,
then go to step
19.
Go to Step 19.
19
Replace the
CONNECTOR
ASSY XERO
(RRP 5.3), then
go to step 20.
Go to Step 20.
20
End of work.
Go to step 21.
21
End of work.
Go to step 22.
22
End of work.
Go to step 23.
23
End of work.
Go to step 24.
24
End of work.
Go to step 25.
25
End of work.
Go to step 26.
26
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-8
Go to step 17.
IQ-2
Step
Check by User
Yes
Go to step 2.
Verify that the correct print media is being used. See Users
Guide "Supported Paper Types." If not, use the print media
recommended for the printer.
Does this solve your problem?
Go to step 3.
Go to step 4.
Go to step 5.
Go to "Check by
Engineer".
No
Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard
roller. See Users Guide "Replacing the Fusing Unit, the
Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, the transfer unit, and the
retard roller, Launch the Tool Box.
c Click Chart Print on the Diagnosis tab.
d Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
3-9
Check by Engineer
Yes
No
Go to step 2.
End of work.
Go to step 3.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
3.
End of work.
Go to step 4.
End of work.
Go to step 5.
End of work.
Go to step 6.
End of work.
Go to step 7.
End of work.
Replace the
printer.
NOTE
After replacement, be sure to clear the life counter value.
3-10
IQ-3
Step
Check by User
Yes
No
Go to step 2.
Go to step 3.
Go to "Check by
Engineer".
Yes
No
Step
Check by Engineer
Printing data is
incorrect, then
check the printChecking the printing.
Go to step 2.
Checked by [CE-Mode] - [Test Print] - [Gradation] in diagnosis. ing data which
the problem genIs the image printed correctly?
erated.
End of work.
End of work.
Go to step 3.
End of work.
Go to step 4.
End of work.
Go to step 5.
Go to step 6.
3-11
Check by Engineer
Yes
No
Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 9.
Go to step 7.
End of work.
Go to step 8.
End of work.
Go to step 9.
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 10.
Go to step 10.
10
End of work.
Go to step 11.
11
End of work.
Go to step 12.
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
12
NOTE
After replacement, be sure to clear the life counter value.
3-12
IQ-4
Step
Check by User
Print a Demo Page.
a On the operator panel, press the
select
Report/List. Demo page.
Yes
No
Go to step 3.
Go to step 8.
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in the toner cartridge.
a Check the toner level in the Status tab in the Status
Monitor.
b Replace the toner cartridge as necessary.
Does this solve your problem?
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 7.
3-13
Check by User
Yes
Verify that the correct print media is being used. See Users
Guide "Supported Paper Types." If not, use the print media
recommended for the printer.
Does this solve your problem?
Replace the drum cartridge.
a Replace the drum cartridge. See Users Guide "Replacing
the Drum Cartridge."
b After you replace the drum cartridge, Launch the Tool
Box.
c Click Chart Print on the Diagnosis tab.
d Click Pitch Configuration Chart.
No
Go to step 8.
Go to "Check by
Engineer".
Yes
No
Check by Engineer
Printing data
form is not suitable for the
printer, then
Go to step 2.
check the printing data which
the problem generated.
End of work.
Go to step 3.
Go to step 4.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification,
then go to step 4.
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in toner cartridge.
1 Check the toner level in the Status Monitor window.
2 Replace the toner cartridge as necessary.
Is the image printed correctly?
End of work.
Go to step 5.
Go to step 7.
Go to step 6.
End of work.
Go to step 7.
3-14
Check by Engineer
Yes
Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 8.
Go to step 8.
End of work.
Go to step 9.
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 10.
Go to step 10.
10
End of work.
Go to step 11.
11
Go to step 12.
12
Go to step 13.
Replace the
MOTOR DISP N
(RRP 5.2), then
go to step 13.
13
End of work.
Go to step 14.
14
Go to Step 15.
Reinstall the
Drum Cartridge,
then go to step
15.
15
Replace the
Drum Cartridge,
then go to step
16.
Go to Step 16.
16
Replace the
CONNECTOR
ASSY XERO
(RRP 5.3), then
go to step 17.
Go to Step 17.
17
End of work.
Go to step 18.
18
End of work.
Go to step 19.
19
End of work.
Go to step 20.
20
End of work.
Go to step 21.
3-15
No
Check by Engineer
Yes
No
21
End of work.
Go to step 22.
22
End of work.
Go to step 23.
23
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-16
IQ-5
Step
Check by User
Yes
No
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in the toner cartridge.
a Check the toner level in the Status tab in the Status
Monitor.
b Replace the toner cartridge as necessary.
Does this solve your problem?
Go to step 2.
Go to step 3.
Go to "Check by
Engineer".
Yes
No
Step
Check by Engineer
Printing data is
incorrect, then
check the printChecking the printing.
Go to step 2.
Checked by [CE-Mode] - [Test Print] - [Gradation] in diagnosis. ing data which
the problem genIs the image printed correctly?
erated.
End of work.
End of work.
3-17
Go to step 3.
Check by Engineer
Yes
No
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in toner cartridge.
1 Check the toner level in the Status Monitor window.
2 Replace the toner cartridge as necessary.
Is the image printed correctly?
End of work.
Go to step 4.
Go to step 6.
Go to step 5.
End of work.
Go to step 6.
Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 8.
Go to step 7.
End of work.
Go to step 8.
End of work.
Go to step 9.
End of work.
Go to step 10.
Clean up the
Spring BCR and
Spring DB or
Replace the
HVPS (RRP
18.3), then go to
step 11.
Go to step 11.
10
FUSING UNIT
End of work.
has
cooled
down.
Replace the
FUSING UNIT.
After replacement, be sure to
clear the life
counter value.
3-18
IQ-6
Step
Check by Engineer
Yes
No
Printing data is
incorrect, then
check the printGo to step 2.
ing data which
the problem generated.
End of work.
Go to step 4.
Go to step 3.
End of work.
Go to step 4.
End of work.
Go to step 5.
End of work.
Go to step 6.
Replace the
PWBA HVPS.
(RRP 18.3)
Go to step 7.
Replace the
ROS ASSY.
(RRP 2.1)
Replace the
printer.
3-19
IQ-7
Step
Check by User
Yes
Proceed to the
action corresponding to the
location of the
problem:
Drum cartridge
-2
No
Go to "Check by
Engineer".
Fusing unit or
Transfer unit 3
Go to "Check by
Engineer".
Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard
roller. See Users Guide "Replacing the Fusing Unit, the
Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, the transfer unit, and the The task is comretard roller, Launch the Tool Box.
plete.
c Click Chart Print on the Diagnosis tab.
d Click Pitch Configuration Chart.
Go to "Check by
Engineer".
3-20
Check by Engineer
Yes
No
End of work.
Clean up the
Plate Spring BTR
Checking the Transfer Unit for connection.
or Replace the
Remove the Transfer Unit.
PWBA HVPS
Are the Plate Spring BTR on PWBA HVPS dirty or deformed?
(RRP 18.3), then
go to step 4.
Go to step 4.
End of work.
Go to step 5.
End of work.
Go to step 6.
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 7.
Go to step 7.
End of work.
Go to step 8.
End of work.
Go to step 9.
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
Go to step 3.
NOTE
After replacement, be sure to clear the life counter value.
3-21
IQ-8
Vertical blanks
Step
Check by User
Yes
No
Go to step 2.
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
1
NOTE: Be careful not to touch or damage the drum.
c Re-install the drum cartridge.
d Launch the Tool Box, and click Chart Print on the
Diagnosis tab.
e Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
3-22
Printing data is
incorrect, then
check the printGo to step 2.
ing data which
the problem generated.
End of work.
Check by Engineer
Yes
No
Go to step 3.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
3.
End of work.
Go to step 4.
End of work.
Go to step 5.
End of work.
Go to step 6
End of work.
Go to step 7.
End of work.
Replace the
ROS ASSY.
(RRP 2.1)
NOTE
After replacement, be sure to clear the life counter value.
3-23
IQ-9
Ghosting
Step
1
Check by User
Yes
Verify that the correct print media is being used. See Users
Guide "Supported Paper Types." If not, use the print media
recommended for the printer.
Does this solve your problem?
No
Go to step 2.
Proceed to the
action corresponding to the
type of ghosting.
Positive ghost 3a
Negative ghost 3b
Go to "Check by
Engineer".
b Negative ghost
ABC
ABC
Is the type of the problem identified?
3a
Go to step 5.
3b
Go to step 4.
Go to step 5.
3-24
Check by User
Yes
No
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
Change the
paper to the one
that satisfies the
specification.
Then go to step
2.
Go to step 2.
Proceed to the
step corresponding to the
type of ghosting.
End of work.
Positive ghost Go to step 3
Negative ghost Go to step 4
End of work.
Go to step 5.
End of work.
Go to step 5.
End of work.
Go to step 6.
End of work.
Go to step 7.
Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 8.
Go to step 8.
End of work.
Replace the
Drum Cartridge.
3-25
IQ-10
Light-induced fatigue
Step
Check by User
Yes
No
Go to step 2.
Go to "Check by
Engineer".
Go to "Check by
Engineer".
Yes
No
Step
1
Check by Engineer
-
3-26
IQ-11
Fog
Step
Check by User
Yes
No
Go to step 2a.
Go to step 3.
2a
Go to step 2b.
Go to "Check by
Engineer".
Go to "Check by
Engineer".
Yes
No
2b
Step
1
Check by Engineer
Checking the Default setting of the Printer Menus.
Is the [Adjust Density] of the [Maintenance Mode] in the
[Admin Menu] the [+2 or +3]?
3-27
Go to step 2.
Check by Engineer
Yes
No
Printing data is
incorrect, then
check the printGo to step 3.
ing data which
the problem generated.
End of work
Go to step 4.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
4.
Go to step 5.
Go to step 6.
End of work.
Go to step 6.
End of work.
Go to step 7.
Go to Step 8.
Reinstall the
Drum Cartridge,
then go to step 8.
Replace the
Drum Cartridge,
then go to step 9.
Go to Step 9.
Replace the
CONNECTOR
ASSY XERO
(RRP 5.4), then
go to step 10.
Go to Step 10.
10
End of work.
Go to step 11.
11
End of work.
Go to step 12.
12
End of work.
Go to step 13.
13
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-28
IQ-12
Bead-Carry-Out (BCO)
Step
Check by User
Yes
If the printer is installed in a high altitude location, set the altitude of the location.
a Launch the Tool Box, and click Service Tools on the
Printer Maintenance tab.
b Under Adjust Altitude, select the value close to the
altitude of the location where the printer is installed.
c Click Report on the Printer Setting Reports tab.
d Click Demo Page.
No
Go to step 2.
Go to "Check by
Engineer".
Yes
No
Step
Check by Engineer
End of work.
Go to step 2.
End of work.
Go to step 3.
End of work.
Go to step 4.
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-29
IQ-13
Jagged characters
Step
Check by User
Yes
No
Go to step 2.
Go to step 3.
Go to step 4.
If using a downloaded font, ensure that the font is recommended for the printer, operating system, and the application
being used.
Does this solve your problem?
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
3-30
Go to step 2.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
2.
Check by Engineer
Yes
No
End of work.
Go to step 3.
If using a downloaded font, ensure that the font is recommended for printer, operating system, and the application
being used.
Is the image printed correctly?
End of work.
Go to step 4.
Go to step 5.
Go to step 7.
Go to step 6.
End of work.
Go to step 7.
End of work.
Replace the
ROS ASSY.
(RRP 2.1)
3-31
IQ-14
Banding
Step
Check by User
Yes
Proceed to the
action corresponding to the
location of the
problem:
Drum
cartridge - 2
No
Go to "Check by
Engineer".
Fusing unit or
Transfer unit 3
Go to "Check by
Engineer".
Go to "Check by
Engineer".
Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard
roller. See Users Guide "Replacing the Fusing Unit, the
Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, Launch the Tool Box.
c Click Chart Print on the Diagnosis tab.
d Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
3-32
Check by Engineer
Yes
No
Printing data is
incorrect, then
check the printChecking the printing.
Go to step 2.
Checked by [CE-Mode] - [Test Print] - [Gradation] in diagnosis. ing data which
the problem genIs the image printed correctly?
erated.
End of work.
Go to step 3.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
3.
Go to step 4.
End of work.
Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 5.
Go to step 5.
End of work.
Go to step 6.
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 7.
Go to step 7.
End of work.
Go to step 8.
End of work.
Go to step 9.
End of work.
Go to step 10.
3-33
Check by Engineer
Yes
No
10
End of work.
Go to step 11.
down.
NOTE
After replacement, be sure to clear the life counter value.
11
End of work.
Go to step 12.
12
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-34
IQ-15
Auger mark
Step
Check by User
Yes
No
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in toner cartridge.
1 Check the toner level in the Status Monitor window.
2 Replace the toner cartridge as necessary.
Is the image printed correctly?
End of work.
Go to step 2.
Go to step 4.
Go to step 3.
End of work.
Go to step 4.
End of work.
Go to step 5.
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 6.
Go to step 6.
End of work.
Go to step 7.
3-35
Go to Step 8.
Reinstall the
Drum Cartridge,
then go to step 8.
Check by Engineer
Yes
No
Replace the
Drum Cartridge,
then go to step 9.
Go to Step 9.
Replace the
CONNECTOR
ASSY XERO
(RRP 5.4), then
go to step 10.
Go to Step 10.
10
End of work.
Go to step 11.
11
End of work.
Replace the
printer.
3-36
IQ-16
Wrinkled/Stained paper
Step
Check by User
Yes
No
Verify that the correct print media is being used. See Users
Guide "Supported Paper Types." If not, use the print media
recommended for the printer.
Does this solve your problem?
If printing on an
envelope, go to
step 2.
If printing on print
media other than
envelopes, go to
step 5.
Go to step 3.
Go to step 5.
Go to step 6.
Replace the print media with the freshly unpackaged, undamaged one.
Does this solve your problem?
Go to "Check by
Engineer".
3-37
Check by Engineer
Yes
No
Go to step 2.
Go to step 4.
End of work.
Go to step 3.
Go to step 6.
End of work.
Go to step 6.
End of work.
End of work.
Go to step10.
10
End of work.
Go to step 11.
11
Go to step 12.
12
End of work.
Go to step 13.
13
End of work.
Go to step 14.
End of work.
Go to step 15.
Go to Step 8.
3-38
Check by Engineer
Yes
No
15
NOTE
After replacement, be sure to clear the life counter value.
3-39
End of work.
Replace the
printer.
IQ-17
Step
Check by User
Yes
No
Go to step 2.
When you use the MPF, reverse the paper and then try again.
When you use any of the trays, change the paper and then try
again.
Does this solve your problem?
(MPF)
Go to step 3.
(trays)
Go to "Check by
Engineer".
Change the paper with another one and then try again.
Does this solve your problem?
Go to step 4.
Go to "Check by
Engineer".
Yes
No
Step
Check by Engineer
Go to step 2.
Go to step 3.
End of work.
Go to step 3.
Go to step 5.
End of work.
Go to step 5.
3-40
Check by Engineer
Yes
No
Go to Step 7.
End of work.
End of work.
Go to step 9.
End of work.
Go to step 10.
10
Go to step 11.
11
End of work.
Go to step 12.
12
End of work.
Go to step 13.
End of work.
Go to step 14.
End of work.
Replace the
printer.
Go to step 7.
Go to Step 9.
14
NOTE
After replacement, be sure to clear the life counter value.
3-41
IQ-18
Step
Check by User
Yes
Go to step 2.
Go to "Check by
Engineer".
Go to "Check by
Engineer".
Yes
No
Step
No
Printing data is
incorrect, then
Checking the printing.
check the printGo to step 2.
Checked by [CE-Mode] - [Test Print] - [Gradation] in diagnosis.
ing data which
Is the image printed correctly?
the problem generated.
End of work.
Go to step 3.
End of work.
Replace the
ROS ASSY.
(RRP 2.1)
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IQ-19
Step
Check by User
Yes
No
Go to step 2.
Go to step 3.
Replace the print media with the freshly unpackaged, undamThe task is comaged one.
plete.
Does this solve your problem?
Step
Check by Engineer
Yes
Go to "Check by
Engineer".
No
Go to step 2.
Go to step 3.
End of work.
Go to step 3.
End of work.
End of work.
End of work.
Go to step 9.
End of work.
Go to step 10.
10
End of work.
Go to step 11.
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Go to Step 7.
Go to step 5.
Reinstall the corresponding
paper feed rolls,
then go to step 6.
Go to step 7.
Go to Step 9.
Check by Engineer
Yes
No
End of work.
Go to step 12.
End of work.
Go to step 13.
End of work.
Replace the
printer.
13
NOTE
After replacement, be sure to clear the life counter value.
3-44