Review Sheet for Test #1

Human Relations and Interpersonal Dynamics (HRE 1550) Kristy Dudley

Chapter 1

Chapter 2

Goal of Human Relations

Personality
Win-Win Situation
-Type A/B
Total Person Approach
-Locus of Control
3 Levels of Behavior
-Big 5 Model
Systems Effect
-Myers-Briggs Type
Indicator
Performance
What is stress?
Ten Human Relations Guidelines/Likability
Eustress/Distress
Frederick Taylor
Fight-or-Flight Response
Robert Owen
Controlling Stress Plan
Elton Mayo
Interventions for controlling stress
Hawthorne Effect
Perception/Biases
History related to Human Relations
Confirmation Bias (Perception
video/D-news)
Current/Future challenges in HR
Emotional Intelligence/5
components
Relationship between good HR and good customer service
Chapter 3
Attitudes/Values
Why is it important to be aware of attitudes/values?
Theory X and Y
Pygmalion effect
How does Pygmalion effect play out through climate, input, response opportunity,
and feedback (video on Pygmalion effect/powerpoint) (how would you see this play
out in the workplace?)
Job Satisfaction
Job Satisfaction in U.S. and other countries
What determines job satisfaction?
Self-Concept
Building a Positive Self-Concept guidelines
Attribution Theory
Self-Efficacy
Self-Fulfilling Prophecy
Spirituality and Ethics in the workplace