Fellowship Status Report

Code for America

is partnering

with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To
accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase VI - ClientComm Refinement (08/08/2016 to 09/16/2016)

Workstream

Goals during this phase

Build
agile development

Finalize features to improve case manager use of ClientComm

Focus areas: direct client access, administrative improvements, refine ClientComm v.3

Measure
data-driven
decision-making

Implement metrics on usage, client journey, client success

Target use goals (by end of Fellowship):
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Synthesis usage metrics

Catalogue client experiences with ClientComm

Week ending 09/09/2016

We were excited to have had Max with us this week, a developer from NYC and a friend of Kuans who has been helping to
build some important features such as email and voice transcription for ClientComm which will be rolled out later this
month. This week Kuan and Max cleaned up and reducing the code base substantially this week, as well as, collaborated on
business logic refactoring and created a foundation that the class system will function on, which is core to enabling the
support staff functionality that we have been researching this month. This class system relates to how different types of
users (admin, supervisor, case manager, support staff) access ClientComm and the actions they need this tool to support.
In preparation for next weeks National Association of Pretrial Services Agencies (NAPSA) annual conference we worked on a
deck to present on our work with our partners at Criminal Justice Services as they share the metrics driven innovation they
have adopted within their agency. We also redesigned the homepage of ClientComm.org. Case managers will still be able to
log in to their account from that page but we added some more content focused on an overview of ClientComm and some of
the metrics we are capturing, so that people at the conference will be able to explore more about the tool without needing to
log in.
Workstream
Build

This weeks accomplishments

Measure

Learn

Next weeks objectives

Complete the implementation of the

support user class
Integrate email and voice modules

Testing and deployment logic for a

production framework which will facilitate
passing on the final version of ClientComm
to SLCo

Finalize survey launch plan to analyze

client impact via ClientComm

survey launch to analyze client impact via

ClientComm

Thanks as always,
Ben and Kuan, Code for America, Team Salt Lake County