Leading Fraud Investigations Effectiveness in

interviewing and information gathering (16

CPE)
Date: 12 13 October 2016
Time: 09:00 17:00
Location Grand Hotel, Tirana, Albania
Instructor Bob Pointer

Summary
This course has been specifically designed for those tasked with the management of investigations
and investigators within a non-law enforcement environment. It is focused towards 'white collar' fraud
and other regulatory, criminal and disciplinary investigations . This course acknowledges the wide
range of interview situations, both informal and formal, which may occur within a corporate
Investigative setting. It has been designed as an Introduction to a range of ethical approaches which
are deployable as part of a strategic approach to the Information gathering process.
Benefiting from a unique immersive and interactive delivery methodology, it provides delegates with
the core skills required to deal with fraud investigation in a structured manner and make appropriate
decisions..

Who should attend?

This intermediate level course has been specifically developed for professionals with investigative
management responsibility within the public and private sectors. Internal auditors, Security Managers,
Compliance Specialists, Fraud Examiners.

How will this course benefit you?

After completion, you will be able to:

Undertake investigative reviews.

Understand the core skills required to

lead and manage fraud enquiries.

Consider all investigative opportunities

Identify techniques and procedures to

secure

evidence

investigation.

to

support

an

Evidence an ability to identity and

prioritise action.

Complete

effective

reports and statements.

investigative

 DAY 1 - DEVELOPING AN INVESTIGATIVE MINDSET

9:00 - 10:30

Create an investigative strategy;

Effective planning for the information gathering process;

5 areas of behavioural analysis and how to apply this within the context of a conversation
based interview;

Principles and practical application of a range of conversational techniques;

Principles of investigative interviewing;

Adapting interview style to suit the situation and interviewee e.g. call centre worker to chief
executive;

Questioning styles/ Active listening/ Blocks to communication;

10:30 11:00 COFFEE BREAK

11:00 13:00

Practical exercise to reinforce active listening, blocks to communication and questioning styles

13:00 - 14:00 - LUNCH

Effectively plan and prepare for a fact finding audit conversation,

Planning and preparing for an interview

Getting the most of an effective fraud interview

Overcoming obstructive behaviour

Effective techniques to respond to and negate resistance in a non-confrontation manner

Dealing with forms of active and passive resistance

14:00 15:30

15:30 16:00 COFFEE BREAK

Case Study/Role play.

PEACE model for interviews (short practical exercises)

16:00 - 17:00

DAY 2 FIND, PRESERVE, COMMUNICATE

9:00 - 10:30

Role of logic, inference and reasoning in the investigative process

Effective management of an investigation in manner to protect the organisation.

Produce, preserve and present best evidence from witnesses and other sources

Dealing with suspects and building a case to the required burden of proof.

10:30 11:00 COFFEE BREAK

Other sources of evidence and where to look for;

Digital forensic solutions in the investigative process

Examine the difference between audit and court evidence

Understand the difference between circumstantial and fact based evidence

14:00 LUNCH
14:00 15:30

How to present evidence to others - including senior managers and external parties.

Collaboration and involvement of internal stakeholders

Interactions with law enforcement and other agencies and what they will expect from your

11:00 13:00

organisation.

Preparing and presenting a persuasive case.

Fraud investigation report VS internal audit report. Similarities and differences.

15:30 16:00 COFFEE BREAK

16:00 - 17:00

INSTRUCTOR BIO:

BOB POINTER

Bob Pointer has over 30 years of experience investigating fraud cases with the City of
London Police, the United Kingdom's lead force in relation to fraud investigations. He is
responsible for establishing covert intelligence units specifically designed to fight fraud.
During his service, he had also delivered investigative training to the Serious Fraud Office
and City of London Police Economic Crime Directorate.

Bob Pointer assisted in the creation of the National Fraud and Economic Crime Training
Academy and was responsible for reviewing, redesigning, developing and delivering a
portfolio of courses including the National Fraud Course and leading serious and complex
fraud investigations. He was part of the investigation team that brought to light the financial
crimes of major fraudsters like BCCI Bank and Robert Maxwell.

In addition, he is the only freelance Nationally Accredited Fraud Investigator Trainer in the
United Kingdom and have delivered courses to The UK Office of Fair Trading, Association of
Accounting Technicians, The Financial Services Authority, Verisign iDesign and the Abu
Dhabi police.

GROUP EXERCISES: Preparing and presenting a case.

IMPORTANT FINANCIAL DATA

Cost per participant:

Payment* can be made by bank transfer or direct deposit by using the following account info:

Account Holder: Albanian Institute of Internal Auditors

Nr.llog: 0010039700
Swift: SGSBALTX

IBAN: AL43 2021 1123 0000 0000 1003 9700

Raiffeisen Bank Albania

AIIA Members 320 (VAT included)

Non-members 370 (VAT included)

Price includes course attendance, educational material, lunch and coffee breaks.

Contact details: info@aiia.al

* Important:

The transferred amount must include the entire amount as stated above. No shortfalls due to exchange fee/or

other administration charges may arise. Albanian Institute of Internal Auditors has to receive the amount that is stated in your
invoice.

REGISTRATION FORM

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Leading Fraud Investigations

Effectiveness in interviewing and information gathering

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(16 CPE)
12 13 October 2016, Tiran, Albania.

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Cancellation Policy:

Places on AIIA Training courses are limited so we therefore operate a cancellation policy regarding
refund.

1.

In case of cancellation of a training event by AIIA or related partner, we will endeavour to inform all
participants 10 days before the course is due to take place, although please be aware that this is not
always possible. All course fees paid will be reimbursed in full, but we are unable to reimburse any other
costs that may have been incurred, including flights, accommodation etc.

2.

No refund will be made for

a.

Bookings cancelled less than two weeks before the event, except in exceptional circumstances
and then only at the discretion of Albanian Institute of Internal Auditors.

b.

Non-attendance on the course.

3. For bookings cancelled two or more weeks before a course is due to start, 100% per cent of course fees
paid will be refunded to the applicant.

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I confirm that I read the training program and I agree to have such content delivered during the course.

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