KNO

Your Business
Performance Partner
 KO… your
Performance Improvement Partner

Assessment and needs specification

Adaptation of cutting edge training

Execution of simulation & seminars

In-country training management

Evaluation and effectiveness research
 Human Capacity
Development

Training and development

Compensation research and advice

Customer service improvement

Management team coaching and
building

Job analysis, consultation, & HR system
design
 Training Capabilities

Experience in sector

Strong staff trainer skills

Interactive and practical

Proven theoretical models

Customized to client needs

Diverse client base
 Process

Research

Intervention Evaluation
 Design to Client eed

Assessment first

Systematic evaluation

KNO theoretical
framework or adapt
– participant feedback
client programs
– supervisor
collaboration

Simulated exercise – links to quality and
focused on actual operational standards
client environment
 Key words for
KO approach

Status-check Concentration on
important topics with
Methods operational
improvement, tactic
Measurement enhancement, or cost
saving effect.
30 years of
Performance
Improvement
Active in Central Europe
since 1990
 Strong Training Staff

Integrated American and Central
European trainer teams

Training experience in:
– sales and service skills
– professional staff office skills
– supervisory / foreman / middle managers
– executive development
 Local Strength and
Committment

HQ in Bratislava, Slovakia

Sister office in Prague, Czech Republic

Staff of 25 plus contract trainers

diversified human resource services

Founding member of American & British
Chambers of Commerce
 Client Diversity

United States, ‘79
Czechoslovakia, ‘91

– utility – sales & distribution
– construction – service & technical
– government – retail merchandising
– commercial – consumer products
– engineering – industrial sales
– military – legal & financial
 Select Clients of KO

CEE Donor Efforts
Research

Slovakia, Czech Republic, Bosnia, Gleeds, GM, Phillip Morris, Kimberly Clark
Croatia, Ukraine, Russia, Egypt, Annual country wide 120 multinationals
Palestine, Armenia, Georgia ”Big 5 Accountancy Firms"

Training Programs
Business Simulations

GM, Hughes, Tetra Pak, ABB Kimberly Clark, Xerox, Cesky Telecom,
PricewaterhouseCoopers
KPMG, Kimberly Clark, 3M, HP

Audit & Coaching
Operational Surveys

Kimberly Clark, Metro, Assidomain KPMG, AIG, Gleeds, G-tech, Schneider Elec.,
 Benefits to Partner

Coherence of overall training concept

Established correlation between intervention and effect

Culturally adapted with U.S / W. European standards

Demonstrated ROI in training investment

 Proven Curriculum
Design

Supported by commercial and academic
experience

Adult learning theory in Czech context

40% lecture / discussion

60% practical exercise

Customized participant workbooks

Appropriate / diverse audiovisual