Oracle X86 Assesment For FDP

Test: X86 Generic Courses Support Consultant Online Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 60 -question assessment test is one of the final components of the OEM Support Consultant
guided learning path. This assessment will allow you to test your knowledge level of the information
learned from the x86 Server Support courses. Passing with a score of >80% of this assessment makes you
eligible to become an Oracle Support Consultant for this subject matter.
WZD-SSX64-301: X64 Server System Overview

(Answer all questions in this section)
1.
A customer calls into the call center and says she has experienced a fan failure on
her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is requesting on-site service to provide warranty
service to replace the defective fan module number 4 on her server. True or False - The fan replacement is
a FRU? Mark for Review
(1) Points
True
False (*)
Incorrect
information.
Incorrect. Refer to the X64 Server System Overview training for more
2.
A customer calls into the call center with a memory upgrade question. The
customer wants to upgrade the memory on his Sun Server X3-2 (Sun Fire X4170 M3 Server) and needs to
know what 8 Gbyte memory to order. Which DIMM density creates a total server memory of 512 Gbytes
if used on all of its memory slots ?
Mark for Review
(1) Points
4-Gbtye
16 G-byte
32-G-byte (*)
8-Gbyte
Incorrect
information.
3.
A customer calls into the call center with a question. The customer wants to
prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270 M3) rackmount server, but has
misplaced the documentation. The customer's immediate needs are the dimensions, weight and power
requirements of the unit. Select the action plan that lists the steps taken to solve the customer's problem.
Mark for Review
(1) Points
Provided the information to the customer from the getting started guide for this server.
Directed the customer to the Oracle Documentation website.
Passed the customer issue to the back-line engineers.
Provided the customer with the link to the servers System Handbook and guided the customer to
where the dimensions, weight and power requirements of this server could be found. (*)
Correct
card?
Correct
4.
Which rackmount server supports a service processor on an optional daughter
Mark for Review
(1) Points
Sun Fire X2250
Sun Fire X2270 (*)
Sun Blade X6275
Sun Fire X4450
Sun Fire X4240
Incorrect
information.
5.
A customer calls into the call center with an issue. He wants to upgrade the
memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs some assistance on how
perform the upgrade. Select the action plan that lists the steps taken to solve the customer's problem.
Mark for Review
(1) Points
Provided the customer with a link to the servers System Handbook entry and directed him to the
Service Manuals memory population rules. (*)
Provided the customer with a link to the servers Service Manual.
Created and sent the customer an email with the memory replacement procedure.
Provided customer with the location of the of the memory replacement procedure.
Correct
Correct
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6.
X4800 M2 Server)?
Which operating system is NOT supported on the Sun Server X2-8 (Sun Fire
Mark for Review
(1) Points
Oracle Virtual Machine (OVM) 2.2.1
Oracle Solaris 11 Express
SUSE Linux Enterprise Server (SLES) 11 SP1
Windows 2003 (*)
70 lbs/31.8 kg fully populated

Oracle Enterprise Linux 6.0
Correct
Correct
7.
know what 8 Gbyte memory to order. Which action plan lists the steps taken to solve the customer's
issue?
Mark for Review
(1) Points
Took customer's order for memory upgrade
Sent memory upgrade to customer
Provided customer with memory option number 7100790. (*)
Dispatched field engineer to upgrade customer memory
Correct
Correct
8.
A customer calls into the call center to ask a question about setting up a server.
The customer wants to know which ports to use to configure the server, where the ports are located, and
how to access them. Which action plan lists the steps taken to solve the customer's problem?
Mark
for Review
(1) Points
Provided customer with the location of the serial port to access ILOM, the serial cable to use, the
need for a terminal server on the laptop, along with the default account (root) and password (changeme).
(*)
Informed customer that the port to use was one of the Ethernet ports and provided the default
account number (root) and password (changeme)
Provided customer with system password
Dispatched field engineer to assist customer in configuring system
Correct
Correct
9.
requirements of the unit. Which problem statement characterizes the customer's problem? Mark for
Review
(1) Points
Customer needs installation documentation to look up the specifications he needs
Customer does not know the weight and dimensions of this server
Customer needs a server installed
Customer did not have the installation documentation to be able to find the dimensions, weight,
and power requirements for this server (*)
Incorrect
information.
10.
perform the upgrade. What type of documents provide information to resolve the customer's problem
(select 2)?
Mark for Review
(1) Points
(Choose all correct answers)
Programming Manual
Product notes
Installation Manual (*)
Administration Manual
Service Manual (*)
Correct
Correct
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11.
service to replace the defective fan module number 4 on her server. Which problem statement
characterizes the customer's problem? Mark for Review
(1) Points
Customer is reporting server cooling problems and is requesting on-site support for replacement
Customer is requesting on-site support for a server cooling problem
Customer is reporting fan module failure
Customer is reporting fan module number 4 failure and is requesting on-site support for
replacement (*)
Incorrect
information.
12.
know what 8 Gbyte memory to order. Which is the best location to find information related to this
problem?
Mark for Review
(1) Points
https://support.us.oracle.com/handbook_internal/index.html (*)
http://www.oracle.com/technetwork/indexes/documentation/index.html
http://www.oracle.com
www.oracle.com/technetwork/indexes/downloads/index.html
Incorrect
information.
13.
how to access them. Which problem statement characterizes the customer's problem?
Mark for
Review
(1) Points
Customer needs the correct port to access system.
Customer needs to know the default account and password for the serial port.
Customer needs to know which server port, the serial cable to use, the need for a terminal server
on the laptop, as well as the system default account and password. (*)
Customer is asking for on-site help to set up the system.
Correct
Correct
14.
requirements of the unit. According to your resources, what is the weight of this server? Mark for
Review
(1) Points
56.3 lb./25.6 kg fully populated
46.6 lb/21.1 kg fully populated
70 lbs/31.8 kg fully populated (*)
66.1 lb/30 kg fully populated
Correct
Correct
15.
know what 8 Gbyte memory to order. How many memory slots are supported by this server?
Mark
for Review
(1) Points
32
16 (*)
Correct
Correct
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WZD-SSX64-302: X64 Server Data Gathering to Solve Customer Issues

16.
A customer called the service center indicating that the Pc Check diagnostic
scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint: The customer recently
upgraded the memory on this server). Which problem statement characterizes the customer's problem?
Mark for Review
(1) Points
Customer is having memory problems..
Customer BIOS firmware needs to be upgraded.
Customer’s ILOM firmware needs to be upgraded.
Customer’s PcCheck does not recognize a faulty DIMM. (*)
Incorrect
Incorrect
17.
upgraded the memory on this server). Which document may relate to the customer's issue?
Mark
for Review
(1) Points
Doc ID 1000523.1 (FAB) (*)
Doc ID 1369835.1 (Alert)
Doc ID 1001342.1 (FAB)
Doc ID 1001128.1 (FAB)
Correct
Correct
18.
If a customer has a failure of a Sun Server X3-2L (Sun Fire X4270 Server M3 )
power supply, what link within the system handbook can you reference to find a part number for a
replacement ? Mark for Review
(2) Points
Hardware Specifications
Full Components List (*)
Field Action Bulletins (FABs)
Problem Resolution
Correct
Correct
19.
A customer calls into the service center and reports that his Sun Fire X4200
Server cannot access the LSI Configuration utility when CNTRL-C is applied while booting the server.
Which action plan lists the steps taken to solve the customer's problem? Mark for Review
(1) Points
Asked the customer to update the firmware to LSI 1064 FW = 1.10.00 and LSI 1064 BIOS =
6.06.06A or greater. (*)
Ordered new disk replacement for the customer.
Asked the customer to replace the server’s motherboard
Asked the customer to apply the latest operating system patches
Correct
Correct
20.
upgraded the memory on this server). Which action plan lists the steps taken to solve the customer's
problem?
Mark for Review
(1) Points
Scheduled maintenance time with the customer to replace faulty DIMMs called out by PcCheck.
Provided the customer with the document to use that lists the steps to solve the problem.
Performed a workaround specified in CR 6603341as a temporary fix then scheduled maintenance

time with the customer to upgrade SP, BIOS and Pc Check software. (*)
Ordered a new DIMMs for the customer.
Incorrect
Incorrect. Refer to the X64 Server Data Gathering to Solve Customer Issues
training for more information.
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21.
Which document would you use to find the rack mount procedure of the Sun
Server X3-2L (Sun Fire X4270 Server M3)?
Mark for Review
(1) Points
OS Installation Guide
Getting Started Guide
Installation Guide (*)
Service Manual
Correct
Correct
22.
Server cannot access the LSI Configuration utility when CNTRL-C is applied while booting the server
What is called out by the document as the root cause of the problem?.
Mark for Review
(1) Points
CPU
DIMM
Firmware (*)
Motherboard
Incorrect
23.
Which document may relate to the customer's issue?
Mark for Review
(1) Points
Doc ID 1017415.1 (FAB)
Doc ID 1000817.1 (FAB) (*)
Doc ID 1000873.1 (FAB)
Doc ID 1001307.1 (FAB)
Correct
Correct
24.
Which problem statement characterizes the customer's problem? Mark for Review
(1) Points
Customer’s server cannot boot.
Customer needs has a hardware problem interfering with access to the LSI utility (*)
Customer cannot access BIOS
Customer cannot access the LSI Configuration utility
Incorrect
25.
Which document would you use to find the memory population rules of the Sun
Blade X6275 Server Module? Mark for Review
(3) Points
Sun Blade X6275 Server Module Service Manual (*)
Sun Blade X6275 Server Module Product Notes
Sun Blade X6275 Server Module Installation Guide
Sun Blade X6275 Server Module OS Installation Guide
Correct
Correct
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26.
upgraded the memory on this server). Possible impacts include replacement of the wrong DIMMs when
PcCheck is used to diagnose a memory problem(True or False)? Mark for Review
(1) Points
True (*)
False
Correct
Correct
27.
upgraded the memory on this server). Which component is called out by the document as one of the root
causes of the problem? Mark for Review
(1) Points
OS software
SP and BIOS firmware
Older PC Check versions (*)
SP and ILOM firmware
Incorrect
28.
Can the BIOS and LSI firmware be updated if you use the latest ILOM software package (True or False)?
Mark for Review
(1) Points
True (*)
False
Incorrect
29.
A customer called the service center and is complaining that his Sun Blade
X6250 server blades on his Sun Blade 6000 Modular System are intermittently shutting down. Which
component is called out by the document as the source of the problem? Mark for Review
(1) Points
Server blade
Fans
Chassis slot
Power supplies (*)
Incorrect
30.
problem statement characterizes the customer's problem? Mark for Review
(1) Points
Customer called to get a replacement Sun Blade X6250 server blade because it is intermittently
shutting down
Customer is reporting an intermittent AC power problem
Customer is reporting that his Sun Blade X6250 server blades on his Sun Blade 6000 Modular
System are intermittently shutting down. (*)
Customer is reporting that his Sun Blade 6000 Modular System is intermittently shutting down.
Correct
Correct
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WZD-SSX64-303: X64 Server Locating and Interpreting Service Procedures

31.
A customer called the service center with a question on a server's network
management port. The customer is trying to configure his network management port on his X4540 server
so that he can access it from his management network. He is not familiar with the network management
facility and commands he needs to perform. Select the problem statement that characterizes the
customer's problem.
Mark for Review
(1) Points
Customer needs an Oracle field person to configure his network management port to his
management network.
Customer needs assistance configuring the network management port into his management
network. (*)
Customer needs assistance configuring the serial management port.
Customer needs assistance configuring a network port.
Correct
Correct
32.
A customer called the service center and reported an OS error message that
indicates that power supply 0 of their X4240 server has failed and is offline. The X4240 is still running
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. Assume that the Alert Doc ID 1020437.1 is the problem. What should
you recommend to the customer?
Mark for Review
(1) Points
Perform a cold swap of the power supply at your earliest convenience.
Have a Oracle service personnel perform the hot swap of the power supply.
Wait for a maintenance period to perform the cold swap of the failed power supply.
Check for power supply date code by performing the hot swap of the power supplies. (*)
Correct
Correct
33.
Which is the user interface software for the IPMI utility? Mark for Review
(1) Points
IPMIAccess
IPMIInterface
IPMITool (*)
IPMIUser
Correct
Correct
34.
X4600 M2 server?
Which source of information is not needed for an initial on-site installation of an

Mark for Review
(1) Points
Programming Manual (*)
Enterprise Installation Standards (EIS)
Installation Guide
Getting Started Manual
Correct
Correct
35.
The Sun field technician needs assistance in ordering a replacement Sun Blade
X3-2B (X6270 M3) server blade to replace a failed Sun Blade X3-2B (X6270 M3) server blade in the
customer's chassis. Which type of document provides the procedure to perform the replacement task?
Mark for Review
(1) Points
Product notes page 10
Field Action Bulletins (FAB)
Service manual (*)
Alerts
Installation manual
Correct
Correct
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36.
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. Select the one most appropriate action plan based on the customers
information and the solution to their problem.
Mark for Review
(1) Points
Verified that a power supply hot swap replacement can be performed on the customer's X4240
server, then sent the customer the documents that contain the power supply replacement procedure.
Sent an Oracle field person out to the customer site to perform the power supply replacement.
Provided the customer with the location of the procedure to use to perform the replacement along
with the part number of a replacement power supply.
server then sent an Oracle field person to perform the replacement. (*)
Incorrect
Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures
37.
customer's chassis. Which of the following is the Sun Blade X3-2B (X6270 M3) part number that needs
to be ordered? Mark for Review
(1) Points
371-4885
599-3725
7038932 (*)
7020774
Correct
Correct
38.
facility and commands he needs to perform. How would you describe the location of the network
management port to the customer?
Mark for Review
(1) Points
The RJ-45 connector on the front of the server labeled NET MGT
The RJ-45 connector on the rear of the server labeled NET MGT (*)
The RJ-45 connector on the front of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled SER MGT
Correct
Correct
39.
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. What action may need to be performed before the failed power supply
can be removed?
Mark for Review
(1) Points
Power off the server
Slide the server out of the rack
Move the cable management arm (*)
Remove the disk closest to the power supply.
Correct
Correct
40.
but the customer wants to replace the power supply without disturbing the server's operation to reestablish the power redundancy. Which type of documents should you review to determine if it is safe to
perform a power supply hot swap?
Mark for Review
(1) Points
Programming Manual
Installation Manual
FABs, Alerts, and Service Manual (*)
ILOM Manual
Correct
Correct
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41.
customer's chassis. Which of the following components does not need to be removed to replace the server
blade? Mark for Review
(1) Points
DIMMs
HDDs
Internal disk cabling (*)
REM (if present)
Correct
Correct
42.
facility and commands he needs to perform. Which document contains the procedures to perform this
task? Mark for Review
(1) Points
FABs and Alerts
Programming manual
OS Installation manual
Service and HW Installation manual (*)
Correct
Correct
43.
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. Select the problem statement that characterizes the customer's problem.
Mark for Review
(1) Points
Customer needs an Oracle field person to replace the failed power supply.
Customer needs assistance installing a new power supply.
Customer needs assistance in determining the procedure to replace power supply 0 on the X4240
server using a hot swap action. (*)
Customer needs an Oracle field person to replace the X4240 server power supply without
disturbing the server operation.
Correct
Correct
44.
facility and commands he needs to perform. Which list of commands does the customer use to configure
and activate the management network port using a static IP address?
Mark for Review
(1) Points
cfg pendingipaddress=ipaddress; cfg pendingipnetmask=ipnetmask; cfg

pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static; cfg commitpending=true
set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set

pendingipgateway=ipgatewayaddr; set pendingipdiscovery=static; set commitpending=true (*)

pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static
pendingipgateway=ipgatewayaddr; set pendingipdiscovery=DHCP; set commitpending=true
Correct
Correct
45.
customer's chassis. Select the one most appropriate action plan based on the customers information and
the solution to their problem.
Mark for Review
(1) Points
Sent the field technician the documents that contains the server blade replacement and ordering
procedures.
Collected and recorded all information on the replacement and ordering procedure and passed the
call to the back line.
Provided the field technician with the location of the procedure to perform the replacement along
with the part number of a replacement X6270 M3 server blade.
Reviewed the replacement procedure with the field technician and assisted in ordering a
replacement X6270 M3 server blade. (*)
Correct
Correct
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WZD-SSX64-304: X64 Server Locating and Interpreting Troubleshooting Procedures

46.
A customer called the support center with a supposed disk problem. He wants to
know which diagnostics are available to test a disk on a X2270 server. Which diagnostic tests the Sun Fire
X2270 OS hardware just prior to the OS boot? Mark for Review
(1) Points
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS
Pc-Check
POST (*)
U-Boot
Incorrect
Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting
Procedures training for more information.
47.
A customer called the service center with a question on IPMI. The customer uses
IPMI to monitor the state of the servers at their site and wants to know if their new Server X3-2L (X4270
M3 server) supports IPMI, if there is any Oracle documentation that covers IPMI, and where they can get
software to access IPMI's user interface from their new server's OS. Select the problem statement that
characterizes the customer's problem.
Mark for Review
(6) Points
Customer needs to know if IPMI is supported on the X4270 M3 and the website to download the
IPMItool.
Customer needs to know if IPMI is supported on the X4270 M3 and information on how to
monitor the X4270 M3 using IPMI.
Customer needs to know if IPMI is supported on the X4270 M3 and how to configure IPMI on
the X4270 M3 server.
Customer needs to know if IPMI is supported on the X4270 M3 and where they can find Oracle
documentation on IPMI. (*)
Incorrect
48.
know which diagnostics are available to test a disk on a X2270 server. Which document describes the Uboot and Pc Check utilities and how to use them?
Mark for Review
(1) Points
Product Notes
Diagnostic guide (*)
Installation guide
Service manual
Correct
Correct
49.
A customer called the service center with a critical problem. He has an X4250
server that has been crashing intermittently after an Oracle technician upgraded the CPUs from X6394As
to X6398As. He is calling Oracle to reverse the upgrade. Which, if any, of the documents listed related to
this issue?
Mark for Review
(1) Points
Doc ID 1021983.1
Doc ID 1020990.1
None of these documents (*)
Doc ID 1020437.1
Correct
Correct
50.
A customer calls the service center with a suspected host memory error and
wants to know what diagnostics are available to diagnose the problem on Sun Server X3-2 (X4170 M3
server). Select the most appropriate action plan based on the customers information and the solution to
their problem. Mark for Review
(1) Points
Logged into the customer's X4170 M3 server, ran memory diagnostics, and isolated the problem
down to a single DIMM.
Sent an Oracle field technician out to the customer's site to diagnose the memory problem.
Provided the customer with the names of the memory diagnostics along with the links to the
diagnostic documentation that explains their function and use, (*)
Provided the customer with the links to the diagnostic documentation that explains their function,
use, and that corresponds to the X4170 M3 server.
Incorrect
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51.
software to access IPMI's user interface from their new server's OS. Where can the customer download
the IPMItool that has the latest Oracle compatible updates?
Mark for Review
(4) Points
http://www.oracle.com/technetwork/indexes/downloads/index.html (*)
http://www.sunsolve.central.sun.com
http://www.ipmi.com
http://www.ipmitool.sourceforge.net
Correct
Correct
52.
A customer calls the service center with a fan failure message that involves fan
sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point
because the system is up and running. Select the action plan that lists the steps taken to solve the
customer's problem.
Mark for Review
(1) Points
Assisted the customer in locating the X4440 server failed fan module, then sent a Sun field
technician to hot swap the failed fan module.
Assisted the customer in locating the X4440 server failed fan module, then recommended that he
hot swap the failed fan module, since he has one in stock. (*)
Sent the customer the links to the diagnostic guides and service manual.
Collected the error information passed this issue to the backline engineers.
Correct
Correct
53.
to X6398As. He is calling Oracle to reverse the upgrade. Which type of documents should you review to
determine if there are any bugs related to this issue?
Mark for Review
(1) Points
Installation Manual
Service Manual
FABs and Alerts (*)
ILOM manuals
Correct
Correct
54.
wants to know what diagnostics are available to diagnose the problem on a Sun Server X3-2 (X4170 M3
server). On the Sun Server X3-2 (M3 server) are there DIMM fault LEDs and how are they viewed?
Mark for Review
(1) Points
Yes, you press the "Fault Remind" button to make the DIMM fault LED illuminate. (*)
No, you need to perform advanced diagnostics tests to isolate a DIMM error.
Yes, the DIMM fault LED flashes when the fault occurs.
No, you need to use logs and test results to isolate a DIMM error.
Incorrect
55.
wants to know what diagnostics are available to diagnose the problem on Sun Server X3-2 (X4170 M3
server). Select the problem statement that characterizes the customer's problem. Mark for Review
(1) Points
Customer needs someone onsite to diagnose and fix his X4170 M3 server memory problem.
Customer needs assistance on how to locate a failed DIMM on his X4170 M3 server.
Customer needs assistance on which diagnostics are available to test his X4170 M3 server
memory. (*)
Customer needs assistance on how to upgrade his X4170 M3 server memory.
Incorrect
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56.
know which diagnostics are available to test a disk on a X2270 server. Select a problem statement that
characterizes the customer's issue.
Mark for Review
(1) Points
Customer needs assistance locating the X2270 server disk that has failed.
Customer needs assistance in ordering a replacement disk.
Customer needs assistance upgrading the storage on his X2270 server.
Customer needs assistance locating diagnostics that can isolate a disk failure. (*)
Incorrect
57.
A customer called the service center with a critical problem. He has a X4250
server has been crashing intermittently after Sun upgraded his CPUs from a X6394A to a X6398A . He is
calling Sun to reverse the upgrade. Select the action plan that lists the steps taken to solve the customer's
problem.
Mark for Review
(1) Points
Reviewed the FABs and Alerts and found no related issues. Dispatched a field engineer to reverse
the CPU upgrade back to the X6394A.
Reviewed the FABs and Alerts and found no related issues. Had the customer run some Oracle
VTS CPU diagnostics to isolate the problem.
Referred the customer to the MOS knowledge repository. (*)
Dispatched a field engineer to diagnose the customer's CPU problem.
Incorrect
58.
software to access IPMI's user interface from their new server's OS. Which document does NOT contain
IPMI command information?
Mark for Review
(2) Points
OS Installation guides (*)
Service Manual
ILOM manuals
Installation Manual
Incorrect
59.
software to access IPMI's user interface from their new server's OS. Which function is NOT supported by
IPMI? Mark for Review
(5) Points
Display O/S login information (*)
Display current indicator values
Display an IPMI log
Display current sensor values
Correct
Correct
60.
Which are diagnostic supports a manual mode that allows the user to run
individual tests as well as test suites?
Mark for Review
(1) Points
U-Boot
Pc-Check (*)
Oracle VTS
POST
Incorrect
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1.
requirements of the unit. Which of the following documents would you recommend for the customer to
locate Sun Server X3-2L rack mount requirements (select 2)?
Mark for Review
(1) Points
Administration Guide
Operating System Installation Guide
Programming Guide
Sun System Handbook (*)
Site Planning Guide (*)
Correct
Correct
2.
X4800 M2 Server)?
Which operating system is NOT supported on the Sun Server X2-8 (Sun Fire
Mark for Review
(1) Points
Oracle Enterprise Linux 6.0
Oracle Solaris 11 Express
Windows 2003 (*)
Oracle Virtual Machine (OVM) 2.2.1
SUSE Linux Enterprise Server (SLES) 11 SP1
Correct
Correct
3.
requirements of the unit. According to your resources, what is the weight of this server? Mark for
Review
(1) Points
66.1 lb/30 kg fully populated
46.6 lb/21.1 kg fully populated
70 lbs/31.8 kg fully populated (*)
56.3 lb./25.6 kg fully populated
Correct
Correct
4.
how to access them. Which action plan lists the steps taken to solve the customer's problem?
Mark
for Review
(1) Points
Provided customer with system password
Dispatched field engineer to assist customer in configuring system
Informed customer that the port to use was one of the Ethernet ports and provided the default
account number (root) and password (changeme)
Provided customer with the location of the serial port to access ILOM, the serial cable to use, the
need for a terminal server on the laptop, along with the default account (root) and password (changeme).
(*)
Correct
Correct
5.
perform the upgrade. Select the action plan that lists the steps taken to solve the customer's problem.
Mark for Review
(1) Points
Provided the customer with a link to the servers System Handbook entry and directed him to the
Service Manuals memory population rules. (*)
Provided customer with the location of the of the memory replacement procedure.
Provided the customer with a link to the servers Service Manual.
Created and sent the customer an email with the memory replacement procedure.
Correct
Correct
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card?
6.
Which rackmount server supports a service processor on an optional daughter
Mark for Review
(1) Points
Sun Fire X2250
Sun Fire X4450
Sun Blade X6275
Sun Fire X2270 (*)
Sun Fire X4240
Correct
Correct
7.
how to access them. What are the most effective locations to find information related to this problem
(select 2)?
Mark for Review
(1) Points
http://oraclecorp.com
http://www.oracle.com/technetwork/documentation/index.html (*)
http://my.oracle.com
Correct
Correct
8.
requirements of the unit. Per your resources, what is the rack unit capacity of this server? Mark for
Review
(1) Points
2U rack server (*)
4U rack server
8U rack server
1U rack server
Correct
Correct
9.
service to replace the defective fan module number 4 on her server. True or False - The fan replacement is
a FRU? Mark for Review
(1) Points
True
False (*)
Correct
Correct
10.
know what 8 Gbyte memory to order. Select the problem statement that characterizes the customer's
problem.
Mark for Review
(1) Points
Customer is asking for the part number of the 8-Gbyte DIMM that he can order (*)
Customer is requesting how to upgrade his memory
Customer is asking what type of memory is in his server
Customer doesn't know what density of memory to order
Correct
Correct
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11.
perform the upgrade. What is the most effective location to find information related to this problem?
Mark for Review
(1) Points
http://www.oracle.com
http://www.oracle.com/technetwork/indexes/downloads/index.html
http://ilearning.oracle.com
Correct
Correct
12.
service to replace the defective fan module number 4 on her server. Which action plan lists the steps taken
to solve the customer's problem?
Mark for Review
(1) Points
Explained to the customer that the part is a CRU and will be dispatched to them as parts-only for
the customer to replace (*)
Dispatched TSC person with a CRU to replace the part.
Dispatched field person with a FRU to replace the part.
Verified that the customer has no support contract but we have done free parts replacement for
this customer in the past so we dispatched field person with a FRU to replace the part.
Correct
Correct
13.
requirements of the unit. Which problem statement characterizes the customer's problem? Mark for
Review
(1) Points
Customer did not have the installation documentation to be able to find the dimensions, weight,
and power requirements for this server (*)
Customer does not know the weight and dimensions of this server
Customer needs a server installed
Customer needs installation documentation to look up the specifications he needs
Correct
Correct
14.
know what 8 Gbyte memory to order. How many memory slots are supported by this server?
Mark
for Review
(1) Points
32
16 (*)
Correct
Correct
15.
requirements of the unit. According to your resources, what are the power requirements of this server?
Mark for Review
(1) Points
115V, 60 Hz AC
100 to 127 / 200 to 240 VAC (*)
220V, 50 Hz AC
12V DC
48V DC
Correct
Correct
Previous
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16.
problem statement characterizes the customer's problem? Mark for Review
(1) Points
Customer is reporting that his Sun Blade X6250 server blades on his Sun Blade 6000 Modular
System are intermittently shutting down. (*)
Customer is reporting an intermittent AC power problem
Customer called to get a replacement Sun Blade X6250 server blade because it is intermittently
shutting down
Customer is reporting that his Sun Blade 6000 Modular System is intermittently shutting down.
Correct
Correct
17.
Which document may relate to the customer's issue?
Mark for Review
(1) Points
Doc ID 1000873.1 (FAB)
Doc ID 1000817.1 (FAB) (*)
Doc ID 1001307.1 (FAB)
Doc ID 1017415.1 (FAB)
Correct
Correct
18.
upgraded the memory on this server). Possible impacts include replacement of the wrong DIMMs when
PcCheck is used to diagnose a memory problem(True or False)? Mark for Review
(1) Points
True (*)
False
Correct
Correct
19.
Which document would you use to find the rack mount procedure of the Sun
Server X3-2L (Sun Fire X4270 Server M3)?
Mark for Review
(1) Points
Service Manual
OS Installation Guide
Getting Started Guide
Installation Guide (*)
Correct
Correct
20.
Which document would you use to find the memory population rules of the Sun
Blade X6275 Server Module? Mark for Review
(3) Points
Sun Blade X6275 Server Module OS Installation Guide
Sun Blade X6275 Server Module Installation Guide
Sun Blade X6275 Server Module Service Manual (*)
Sun Blade X6275 Server Module Product Notes
Correct
Correct
Previous
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Summary


21.
What is called out by the document as the root cause of the problem?.
Mark for Review
(1) Points
Firmware (*)
CPU
DIMM
Motherboard
Correct
Correct
22.
upgraded the memory on this server). Which document may relate to the customer's issue?
Mark
for Review
(1) Points
Doc ID 1001342.1 (FAB)
Doc ID 1369835.1 (Alert)
Doc ID 1001128.1 (FAB)
Doc ID 1000523.1 (FAB) (*)
Correct
Correct
23.
If a customer has a failure of a Sun Server X3-2L (Sun Fire X4270 Server M3 )
power supply, what link within the system handbook can you reference to find a part number for a
replacement ? Mark for Review
(2) Points
Problem Resolution
Full Components List (*)
Hardware Specifications
Field Action Bulletins (FABs)
Correct
Correct
24.
Which action plan lists the steps taken to solve the customer's problem? Mark for Review
(1) Points
Asked the customer to replace the server’s motherboard
Asked the customer to apply the latest operating system patches
Ordered new disk replacement for the customer.
Asked the customer to update the firmware to LSI 1064 FW = 1.10.00 and LSI 1064 BIOS =
6.06.06A or greater. (*)
Correct
Correct
25.
upgraded the memory on this server). Which action plan lists the steps taken to solve the customer's
problem?
Mark for Review
(1) Points
Performed a workaround specified in CR 6603341as a temporary fix then scheduled maintenance

time with the customer to upgrade SP, BIOS and Pc Check software. (*)
Provided the customer with the document to use that lists the steps to solve the problem.
Ordered a new DIMMs for the customer.
Scheduled maintenance time with the customer to replace faulty DIMMs called out by PcCheck.
Correct
Correct
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26.
X6250 server blades on his Sun Blade 6000 Modular System are intermittently shutting down. If you
know this problem has occurred before, which type of document may provide information to resolve the
customer's problem (select 2)? Mark for Review
(1) Points
Service manual
Alerts (*)
Administrative Guide
Field Action Bulletins (FAB) (*)
Installation Guide
Correct
Correct
27.
Can the BIOS and LSI firmware be updated if you use the latest ILOM software package (True or False)?
Mark for Review
(1) Points
True (*)
False
Correct
Correct
28.
Which problem statement characterizes the customer's problem? Mark for Review
(1) Points
Customer’s server cannot boot.
Customer needs has a hardware problem interfering with access to the LSI utility (*)
Customer cannot access BIOS
Customer cannot access the LSI Configuration utility
Correct
Correct
29.
upgraded the memory on this server). Which component is called out by the document as one of the root
causes of the problem? Mark for Review
(1) Points
OS software
SP and ILOM firmware
Older PC Check versions (*)
SP and BIOS firmware
Correct
Correct
30.
Which of the following cannot be found within an Installation Guide?
for Review
(5) Points
Product specifications
Product installation procedures
Mark
Product replacement procedures (*)
All of the above
Correct
Correct
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31.
facility and commands he needs to perform. How would you describe the location of the network
management port to the customer?
Mark for Review
(1) Points
The RJ-45 connector on the front of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled NET MGT (*)
The RJ-45 connector on the front of the server labeled NET MGT
Correct
Correct
32.
customer's chassis. Which of the following is the Sun Blade X3-2B (X6270 M3) part number that needs
to be ordered? Mark for Review
(1) Points
7020774
599-3725
7038932 (*)
371-4885
Correct
Correct
33.
customer's chassis. Select the one most appropriate action plan based on the customers information and
the solution to their problem.
Mark for Review
(1) Points
Collected and recorded all information on the replacement and ordering procedure and passed the
call to the back line.
Reviewed the replacement procedure with the field technician and assisted in ordering a
replacement X6270 M3 server blade. (*)
Provided the field technician with the location of the procedure to perform the replacement along
with the part number of a replacement X6270 M3 server blade.
Sent the field technician the documents that contains the server blade replacement and ordering
procedures.
Correct
Correct
34.
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. Select the one most appropriate action plan based on the customers
information and the solution to their problem.
Mark for Review
(1) Points
server, then sent the customer the documents that contain the power supply replacement procedure.
Provided the customer with the location of the procedure to use to perform the replacement along
with the part number of a replacement power supply.
Sent an Oracle field person out to the customer site to perform the power supply replacement.
server then sent an Oracle field person to perform the replacement. (*)
Correct
Correct
35.
facility and commands he needs to perform. Select the one most appropriate action plan based on the
customers information and the solution to their problem.
Mark for Review
(1) Points
Informed the customer that he should use service and installation manual to locate the procedure
on configuring the network port.
Collected and reported the customer's network parameters and passed this call to the back-line
engineers.
Informed the customer that he should use service and installation manual for the network
configuration procedures and pointed out that he should access the serial port to configure the network
port. (*)
Sent an Oracle field person out to the customer site to perform the configuration of the network
management port.
Correct
Correct
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36.
X4600 M2 server?
(1) Points
Which source of information is not needed for an initial on-site installation of an

Mark for Review
Programming Manual (*)
Installation Guide
Getting Started Manual
Enterprise Installation Standards (EIS)
Correct
Correct
37.
Which ILOM command or navigation path can display the current state of the
system indicators on a server or server blade?
Mark for Review
(1) Points
cd /SYS/indicator ; display
System Monitoring --> Indicators (*)
System Indicators --> Indicators
cd /BRD/indicator ; show
Correct
Correct
38.
customer's chassis. Select the one problem statement that characterizes the field technicians problem.
Mark for Review
(1) Points
Field technician needs to provide the customer the part number to a new X6270 M3 server blade.
Field technician needs assistance in determining what is the replacement part number for the
X6270 M3 server blade.
Field technician needs assistance replacing the X6270 M3 server blade as a hot swap action.
Field technician needs assistance identifying and ordering a replacement part for a failed X6270
M3 server blade and assistance with its replacement. (*)
Incorrect
Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures
39.
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. What action may need to be performed before the failed power supply
can be removed?
Mark for Review
(1) Points
Slide the server out of the rack
Move the cable management arm (*)
Power off the server
Remove the disk closest to the power supply.
Correct
Correct
40.
facility and commands he needs to perform. Select the problem statement that characterizes the
customer's problem.
Mark for Review
(1) Points
Customer needs an Oracle field person to configure his network management port to his
management network.
Customer needs assistance configuring the network management port into his management
network. (*)
Customer needs assistance configuring a network port.
Customer needs assistance configuring the serial management port.
Correct
Correct
Previous
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41.
customer's chassis. Which of the following components does not need to be removed to replace the server
blade? Mark for Review
(1) Points
HDDs
DIMMs
Internal disk cabling (*)
REM (if present)
Correct
Correct
42.
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. Assume that the Alert Doc ID 1020437.1 is the problem. What should
you recommend to the customer?
Mark for Review
(1) Points
Wait for a maintenance period to perform the cold swap of the failed power supply.
Have a Oracle service personnel perform the hot swap of the power supply.
Check for power supply date code by performing the hot swap of the power supplies. (*)
Perform a cold swap of the power supply at your earliest convenience.
Correct
Correct
43.
facility and commands he needs to perform. Which document contains the procedures to perform this
task? Mark for Review
(1) Points
OS Installation manual
Service and HW Installation manual (*)
Programming manual
FABs and Alerts
Correct
Correct
44.
but the customer wants to replace the power supply without disturbing the server's operation, to reestablish the power redundancy. Which information can determine whether the Alert with Doc ID
1020437.1 applies to this server?
Mark for Review
(1) Points
The part number and date code of the power supply (*)
The manufacturer of the power supply
Whether the power supply is AC or DC
Has this power supply failed in the past?
Correct
Correct
45.
facility and commands he needs to perform. Which list of commands does the customer use to configure
and activate the management network port using a static IP address?
Mark for Review
(1) Points

pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static; cfg commitpending=true

pendingipgateway=ipgatewayaddr; set pendingipdiscovery=DHCP; set commitpending=true

pendingipgateway=ipgatewayaddr; set pendingipdiscovery=static; set commitpending=true (*)

pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static
Correct
Correct
Previous
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46.
software to access IPMI's user interface from their new server's OS. Select the problem statement that
characterizes the customer's problem.
Mark for Review
(6) Points
Customer needs to know if IPMI is supported on the X4270 M3 and the website to download the
IPMItool.
Customer needs to know if IPMI is supported on the X4270 M3 and where they can find Oracle
documentation on IPMI. (*)
Customer needs to know if IPMI is supported on the X4270 M3 and how to configure IPMI on
the X4270 M3 server.
Customer needs to know if IPMI is supported on the X4270 M3 and information on how to
monitor the X4270 M3 using IPMI.
Correct
Correct
47.
BIOS is hosted by ILOM.
Mark for Review
(1) Points
True
False (*)
Correct
Correct
48.
because the system is up and running. Which fan module and fan board does this sensor belong to?
Mark for Review
(1) Points
fan module 0 and fan board 0
fan module 2 and fan board 1 (*)
Correct
Correct
49.
software to access IPMI's user interface from their new server's OS. What is the latest version of IPMI
that is supported on the X4270 M3 server?
Mark for Review
(3) Points
2 (*)
2.5
1.5
Correct
Correct
50.
to X6398As. He is calling Oracle to reverse the upgrade. Select the problem statement that characterizes
the customer's problem. Mark for Review
(1) Points
Customer's X4250 server CPU upgrade to an X6398A is causing his server to crash.
Customers X4250 server is crashing intermittently since the CPUs were upgraded from
X6394As to X6398As. (*)
Customer wants a CPU upgrade from an X6394A to a X6398A on this X4250 server.
Customer needs a field technician to reverse his X4250 server CPU upgrade from an X6394A to
an X6398A.
Incorrect
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Summary


51.
know which diagnostics are available to test a disk on a X2270 server. Select a problem statement that
characterizes the customer's issue.
Mark for Review
(1) Points
Customer needs assistance locating the X2270 server disk that has failed.
Customer needs assistance locating diagnostics that can isolate a disk failure. (*)
Customer needs assistance upgrading the storage on his X2270 server.
Customer needs assistance in ordering a replacement disk.
Correct
Correct
52.
to X6398As. He is calling Oracle to reverse the upgrade. Which type of documents should you review to
determine if there are any bugs related to this issue?
Mark for Review
(1) Points
ILOM manuals
Service Manual
FABs and Alerts (*)
Installation Manual
Correct
Correct
53.
software to access IPMI's user interface from their new server's OS. Which function is NOT supported by
IPMI? Mark for Review
(5) Points
Display current indicator values
Display current sensor values
Display O/S login information (*)
Display an IPMI log
Correct
Correct
54.
to X6398As. He is calling Oracle to reverse the upgrade. Which, if any, of the documents listed related to
this issue?
Mark for Review
(1) Points
Doc ID 1021983.1
Doc ID 1020437.1
Doc ID 1020990.1
None of these documents (*)
Correct
Correct
55.
know which diagnostics are available to test a disk on a X2270 server. Which diagnostic tests the Sun Fire
X2270 OS hardware just prior to the OS boot? Mark for Review
(1) Points
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS
Pc-Check
U-Boot
POST (*)
Correct
Correct
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56.
(1) Points
Manual (*)
Normal
Extended
Quick
Which is not a U-Boot mode of operation?
Mark for Review
Incorrect
57.
wants to know what diagnostics are available to diagnose the problem on a Sun Server X3-2 (X4170 M3
server). Which utility does NOT support host memory tests?
Mark for Review
(1) Points
U-Boot (*)
Oracle VTS
POST
Pc-Check
Correct
Correct
58.
because the system is up and running. When replacing the failed fan module, what can be used to pinpoint
the failed fan module? Mark for Review
(1) Points
fan fault LED flashing
fan OK LED flashing
fan fault LED ON (*)
fan Locator LED flashing
Correct
Correct
59.
software to access IPMI's user interface from their new server's OS. Where can the customer download
the IPMItool that has the latest Oracle compatible updates?
Mark for Review
(4) Points
http://www.oracle.com/technetwork/indexes/downloads/index.html (*)
http://www.ipmi.com
http://www.sunsolve.central.sun.com
http://www.ipmitool.sourceforge.net
Correct
Correct
60.
for Review
(1) Points
ipconfig
prtconfig
Which tool displays the server's hardware configuration on Solaris?
Mark
config
prtdiag (*)
Correct
Correct
Previous
Page 12 of 12
Summary

Oracle X86 Assesment For FDP

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Oracle X86 Assesment For FDP

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Test: X86 Generic Courses Support Consultant Online Assessment

WZD-SSX64-301: X64 Server System Overview

Directed the customer to the Oracle Documentation website.

Passed the customer issue to the back-line engineers.

Sun Fire X2250

Sun Fire X2270 (*)

Sun Blade X6275

Sun Fire X4450

Sun Fire X4240

Provided the customer with a link to the servers Service Manual.

Test: X86 Generic Courses Support Consultant Online Assessment

WZD-SSX64-301: X64 Server System Overview

Oracle Virtual Machine (OVM) 2.2.1

Oracle Solaris 11 Express

SUSE Linux Enterprise Server (SLES) 11 SP1

Windows 2003 (*)

70 lbs/31.8 kg fully populated

Mark for Review

Took customer's order for memory upgrade

Sent memory upgrade to customer

Provided customer with memory option number 7100790. (*)

Dispatched field engineer to upgrade customer memory

Provided customer with system password

Dispatched field engineer to assist customer in configuring system

Customer needs installation documentation to look up the specifications he needs

Customer needs a server installed

(Choose all correct answers)

Installation Manual (*)

Service Manual (*)

Test: X86 Generic Courses Support Consultant Online Assessment

WZD-SSX64-301: X64 Server System Overview

(Answer all questions in this section)

Customer is requesting on-site support for a server cooling problem

Customer is reporting fan module failure

Customer needs the correct port to access system.

Customer is asking for on-site help to set up the system.

56.3 lb./25.6 kg fully populated

46.6 lb/21.1 kg fully populated

70 lbs/31.8 kg fully populated (*)

66.1 lb/30 kg fully populated

Test: X86 Generic Courses Support Consultant Online Assessment

WZD-SSX64-302: X64 Server Data Gathering to Solve Customer Issues

Customer is having memory problems..

Customer BIOS firmware needs to be upgraded.

Customer&#38;#8217;s ILOM firmware needs to be upgraded.

Customer&#38;#8217;s PcCheck does not recognize a faulty DIMM. (*)

Doc ID 1000523.1 (FAB) (*)

Doc ID 1369835.1 (Alert)

Doc ID 1001342.1 (FAB)

Doc ID 1001128.1 (FAB)

Full Components List (*)

Field Action Bulletins (FABs)

Ordered new disk replacement for the customer.

Asked the customer to replace the server&#38;#8217;s motherboard

Asked the customer to apply the latest operating system patches

Performed a workaround specified in CR 6603341as a temporary fix then scheduled maintenance

Ordered a new DIMMs for the customer.

Test: X86 Generic Courses Support Consultant Online Assessment

WZD-SSX64-302: X64 Server Data Gathering to Solve Customer Issues

Getting Started Guide

Installation Guide (*)

Doc ID 1017415.1 (FAB)

Doc ID 1000817.1 (FAB) (*)

Customer’s ILOM firmware needs to be upgraded.

Customer’s PcCheck does not recognize a faulty DIMM. (*)

Asked the customer to replace the server’s motherboard

Customer’s server cannot boot.