CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Course Objectives
A Brief of Oracle Depot Repair
Pre requisite setups for Inventory
Master Items Form to show Item Set Up for Depot Repair Process
Create a Service Request
RO Creation
Repair Type Setup
Order booking through Depot Repair Workbench
Receiving an item through Depot Repair Workbench
Creation of WIP JOB
Using the Evaluation TAB
Using the Execution TAB
Oracle Apps Base Tables
Depot Repair Public Packages
A Brief of Oracle Depot Repair
It happens often that the product bought by customer is either damaged or malfunctioning. To cater
this requirement, Oracle provides solution in the form of Oracle Depot Repair Module which tracks the
repair process from the time the item is received from customer to the point it is shipped back to the
customer after repair. It basically provides the end to end solution covering the following aspects of
repair process:

Receiving the item

Diagnosis of problem(s)
Estimate the cost of repair
Approval of repair estimate
Creation of WIP Job to repair the item
Calculation of repair charges
Ship the item back to customer.

Oracle depot repair also covers other scenarios where the item needs to be replaced thus providing
holistic end to end solution for the automated depot repair process.
Depot repair is tightly integrated with other Oracle modules.

Pre requisite setups for Inventory

The prerequisite set ups which needs to be taken care are:
Go to Service TAB in Master Items Form
Enable Select Service Request = Enabled
To track the items in Oracle Installed Base, enable the check box Track in Installed Base
Billing Type also needs to be selected. Select Billing Type = Material.
Bill of Material needs to be set up otherwise user has to manually enter the BOM while selecting
Service Code
Job can be either WIP based or Task based. Since our project dealt with WIP based job, hence we
will cover WIP Job creation in this document.
When reviewing the WIP setup for Depot Repair, remember that Repair Jobs use the nonstandard WIP functionality.
Master Items Form to show Item Set Up for Depot Repair Process

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Create a Service Request

To create a repair order in Oracle Depot Repair module, it is mandatory to create a service request.
When we enter details for both the Service Request and the Repair Order, and it creates both at the same time.
The following fields are mandatory for service request creation
Customer Name or
Customer account number
Enter a brief summary of the repair issue in the Summary text field

RO Creation
A Repair Order cannot be created without a Repair Type. When you create a Repair Order is created Oracle
Depot Repair, then as on the Repair Type, the application automatically defaults one or more RMA( Return

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Material Authorization) and Sales Order lines in Logistics Tab with action types of Repair and Ship
respectively. These logistic lines can also be created manually.
In our example, we have used Repair type as Warranty - Repair and Return". For this repair
type we have service activity codes as Return for Repair and Ship Repaired Item

Repair Type Setup

The below screen represents the association of service activity code to repair type.
Pre repair:
Navigation : Depot Repair Super User -> Depot Repair -> Setup - > Repair Types

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Order booking through Depot Repair Workbench

In Logistic Tab -> select logistic line (where Service Activity code : Return for Repair) and manually book order
through selecting the Book Order check box
Initial status would be Entered.

After clicking the process button the status would be changed to Booked.

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Receiving an item through Depot Repair Workbench

This item needs to be received in order to create a WIP job. This can be done through by selecting the logistic
line and select the action Receive from Actions LOV. Click on Go button.

Once this is completed the status changes from Booked to Received.

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Creation of WIP JOB

In Depot Repair Module, Job can be created in the following ways:
1. High Volume Repair (HVR) Form
2. Repair Estimate Tab in Depot Repair WorkBench
3. Repair Jobs Tab in Depot Repair WorkBench
This document explains the process of creation of WIP JOB through High Volume Repair form.
Navigate to Depot Repair Super User-> Depot Repair -> High Volume Repair.
In this High Volume Repair Form Query for RO number
The main body of the Repair Order page contains three tabs - Evaluation, Repair Execution, Debrief
Report - where you perform the main repair order processing.
Query for RO number in High Volume Repair Form

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Using the Evaluation TAB

This TAB displays all the diagnostic and service codes that have been associated with the Repair Order Item
and Repair Order History. Here the main tasks are to select the applicable Diagnostic Codes and Service
Codes to generate WIP jobs with appropriate bills and routings.
The process needs to be followed as below:
Mark one or more of the diagnostic codes as applicable.
The applicable diagnostic codes are used in determining which service codes to use when you click
Recommend Services in the Service Codes region.

Mark one or more service codes as Applicable.

Click Recommend Services.

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

After you click Recommend Services, you may get several service codes returned and automatically marked
as Applicable in the Service Codes region, depending on how you setup your recommendations.

Click Generate Jobs

Using the Execution TAB

Now since the job is created, material issue needs to be done to the job in the following way:
By selecting the items and clicking issue button and selecting the corresponding Technician Sub
Inventory .

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Item issued against the WIP Job.

Now technician repairs the item and complete the operation associated with WIP job by clicking on Complete
Button

CRM Oracle Deport Repair Setups and Process

Raju Chinthapatla

Now complete the WIP Job by selecting Complete Job option and clicking on Go button. For this he needs to
enter Completion Sub-Inventory and Serial Number of item.

Now the WIP job is completed against the Repair Order.

CRM Oracle Deport Repair Setups and Process

Oracle Apps Base Tables

CSD_REPAIRS
CSD_REPAIR_ACTUALS
CSD_REPAIR_ACTUAL_LINES
CS_ESTIMATE_DETAILS
CSD_PRODUCT_TRANSACTIONS
CSD_REPAIR_HISTORY

Raju Chinthapatla