HAYLEY DONAHUE

14 Hobbs Road Medford, MA 02155 781-8012379 hayley.donahue@nichols.edu

EDUCATION
Nichols College: Dudley, MA
Bachelor of Science in Business Administration
Major: AccountingMinor: Marketing

Expected May 2017

GPA: 3.4

WORK EXPERIENCE
Nichols College
May 2016-Present
Advancement Call Center Supervisor
Dudley, MA
- Assist in training student workers to familiarize them with the calls they will
make to Nichols alum.
- Perform administrative duties to assure paperwork is filed correctly and
workers receive any updates regarding each shifts calling goals.
- Contact Nichols alum throughout the shift and work to reach the call centers
goals along with the student workers.
Ann Taylor LOFT
May 2015-Present
Sales Associate
Somerville, MA
-Conduct accurate financial transactions with customers to maintain a balanced
cash drawer.
-Greet customers and determine their needs and wants.
-Answer an individuals question about merchandise in the store.
Nichols College
March 2015-May 2016
Admissions Telecommunications Counselor
Dudley,
MA
-Provide positive interactions between current students and potential incoming
students.
-Display strong telecommunication skills through contacting prospects and
suspects inquiring about Nichols.
-Inform prospects about campus life in the residence halls, in the classroom, and
getting involved with athletics or clubs.

LEADERSHIP EXPERIENCE
Nichols College
August 2015-Present
Resident Assistant
Dudley, MA
- Create a positive living environment designed to build community among
residents.
- Manage multiple administrative duties including incident reports and
maintenance requests.
- Enforce Residence Life policies resulting in a safe, orderly, and enjoyable living
environment.
Nichols College
Present

September 2014-

Teaching Assistant
Dudley, MA
- Prepare lesson plans prior to each class period.
- Administer class discussion alongside the class professor.
- Integrate ideas about professionalism and time management through the
transitioning from high school to college.
Nichols College
June 2014-August 2016
Student Orientation Leader
Dudley, MA
- Assisted in the preparation of Orientation activities and materials.
- Acclimated incoming students with campus services and building locations.
- Facilitated ice-breakers and other engaging group activities.

VOLUNTEER EXPERIENCE
Saint Bernard Project
March 12-19, 2016
Alternative Spring Break Member
New
Orleans, LA
- Dedicated a week to helping families recover from the devastation of
Hurricane Katrina.
- Aided in the rebuilding of a home that will be used for opportunity housing
once completed.
- Facilitated in the fundraising of over $8,000 to cover expenses for eight
students and two administrators to travel to Louisiana.

SKILLS / STRENGTHS
-

Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel,

Quickbooks.
Exceptional written communication skills.
Comfortable public speaker.
Work well with data and details.
Outstanding customer service.