See

discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/270215315

IMPLEMENTING ISO 9001:2008 IN THE CONSTRUCTION

INDUSTRY: A GUIDELINE TO THE SME-BASED
CONSTRUCTION FIRMS IN THE PHILIPPINES
Conference Paper November 2014

READS

950
2 authors, including:
Joseph Berlin Punongbayan Juanzon
Malayan Colleges Laguna
5 PUBLICATIONS 0 CITATIONS
SEE PROFILE

Available from: Joseph Berlin Punongbayan Juanzon

Retrieved on: 18 July 2016

IMPLEMENTING ISO 9001:2008 IN THE

CONSTRUCTION INDUSTRY:
A GUIDELINE TO THE SME-BASED
CONSTRUCTION FIRMS IN THE
PHILIPPINES

Dr. J. BERLIN P. JUANZON CE, MSCM

OUTLINE
1.
2.
3.
4.
5.
6.

-Introduction
-Quality Management System (QMS)
-ISO 9001:2008
-Eight (8) Principles of QMS
-Steps in Certification
-Accredited ISO Registrars

CONSTRUCTION PROJECT
QUALITY MANAGEMENT
Introduction
Management of construction companies are
focusing on quality issues as a competitive edge.
Delivering projects that satisfy client
requirement has become a main priority in
maintaining good business relationships.

Introduction
The implementation of ISO 9001:2008,
Quality Management System in the construction
industry is now an ongoing trend, more so in
the Small and Medium Enterprise or the SMEs
in the Philippines.

Introduction
Clients
are
now
requiring
the
construction industry to adopt a quality
management system that will ensure them that
the projects are completed within the
constraints of the best quality, stated period of
time and minimum cost possible.

Quality Management System (QMS)

is a method for ensuring that
all the activities necessary to
design, develop and implement
a product or service are
effective and efficient with
respect to the system and its
performance

Quality Management System (QMS)

PEOPLE
PROCESSES

Quality
Management
System

DOCUMENTATION

RESULTS

Reduction in inefficiencies and waste

Improved work practices
Increased morale
Opportunity for a greater market share

International Organization for Standardization

(ISO)
The ISO was founded in
1946 to develop international
quality standards to facilitate
worldwide trade and help Western
countries
regain
their
competitiveness.
ISO 9000 is "a series of international
standards dealing with quality systems that can be
used for external quality assurances purposes"

Eight (8) Quality Management Principles

Customer Focus

Leadership
Involvement of people
Process approach
System approach to management

Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships

1. Customer Focus
1. Increased revenue and market
share obtained through
flexible and fast responses
to market opportunities;
2. Increased effectiveness in the use of the
organizations resources to enhance
customer satisfaction
3. Improved customer loyalty leading to repeat
business

2. Leadership
1. People will understand and be
motivated towards the
organizations goals and
objectives
2. Activities are evaluated,
aligned and implemented in
a unified way

3. Miscommunication between levels of an

organization will be minimized

3. Involvement of people
1. Motivated, committed and
involved people within the
organization
2. Innovation and creativity in
furthering the organizations
objectives
3. People being accountable for their own
performance
4. People eager to participate in and contribute to
continual improvement of the system in the
organization

4. Process approach
1. Lower costs and shorter cycle
times through effective use
of resources

2. Improved, consistent and

predictable results

3. Focused and prioritized improvement

opportunities.

5. System Approach to Management

A systematic approach in management will

help identify, understand and manage
interrelated processes as a system which
contributes to the organizations effectiveness and
efficiency in achieving its objectives.

6. Continual improvement
1. Performance advantage
through improved
organizational
capabilities.

2. Alignment of improvement activities

at all levels to an organizations
strategic intent
2. Flexibility to react quickly to opportunities.

7. Factual approach to decision making

Wrong information will definitely lead to a

poor management decision, therefore an efficient
access to factual information will increase ability
to demonstrate the effectiveness of past decisions
through reference to factual records.

8. Mutually beneficial supplier relationships

Establishing relationships
with suppliers that facilitate
communication allows the
organization to:
- optimize the number of
suppliers
- find rapid solutions to
problems
- improve supplier
performance and delivery
time

Steps to ISO 9001:2008 Certification

5. Certification
4. Internal Audits

3. Implementation
2. Documentation
1. Preparation

1. Preparation
- Get an understanding of ISO 9001:2008
- Appoint an ISO Management Representative
- Train the Management Representative
- Educate Employees

2. Documentation
POLICY

QUALITY
MANUAL

Top Management-Needs of
Organization and Client
Define What will be Done

Who, When, Where

STANDARD
OPERATING PROCEDURES

WORK INSTRUCTIONS
FORMS, RECORDS AND PROOFS

How
Evidence

3. Implementation
- Employees understand the benefits of
the new ISO 9001 requirements
- Explain the requirements in a meeting or
memo, or have the appropriate
department managers explain to
their staff.

4. Internal Audit
- Internal audits are performed by an
employee of the organization who
has been trained in ISO 9001 audits

5. Certification
- Select ISO 9001 registrar that will conduct
external audit and issue certificate .

DTI ACCREDITED REGISTRARS