www.vodafone.

in

Every 3000 sheets of paper cost us a tree. Let's conserve.

SMS ACT GOGREEN to 199 (toll free) to get your bills on email only.
Bill No: 66677408
Bill Date: 05.07.16

Bill Period: 05.06.16 to 04.07.16

Your Plan: V Talk 199 STD

MR. RAGHAVENDRA PRABHU

Vodafone No: 9686577121

Alternate Contact No: 8197136210
Relationship No: 66432819
No. of Connections: 1

LAKSHMI VENKATESHWARA NILAYA

D CROSS BRINDAVA LAYOUT
LB SHASTRY NAGAR
BANGALORE-560017
KARNATAKA

Amount Due
Previous
Balance

Payment

Adjustments

Charges
for this
Bill Period

Rs 975.20

Rs 975.20

Rs 0.00

Rs 1,091.53

Rs 1,091.53
Due Date

23 Jul 2016

Late Payment
Charges after
23 Jul 2016

Rs 100.00

Pay previous balance, if any, immediately to avoid disconnection. Pay your current charges by 23.07.2016 to avoid late payment charges.

Summary of Charges

Current Bill Period

Rs
0.00
848.00
1.15

One Time Charges

+ Monthly Charges
+ Usage Charges
Call Charges
Conference Call Charges
SMS Charges
Mobile Internet Charges
National Roaming Charges
International Roaming Charges
Value Added Service Charges

0.00
0.00
0.00
0.00
1.15
0.00
0.00

Discounts
+ Other Credits / Charges
+ Total Charges
+ S Tax @14% + SBC @0.50% + KKC @0.50%
+ TOTAL PAYABLE

0.00
100.00
949.15
142.38
1,091.53

Imp: Cheque / DD should be payable to Vodafone Number 9686577121.

TM

m-pesa

Pay your bill from your mobile using Vodafone m-pesa TM.
To register for m-pesa TM , call 55400 (toll free).

Online

Visit the 'Quick Bill Pay' section on www.vodafone.in and pay

using your credit card, debit card or netbanking. SMS QUICKPAY
to 199 (toll free).

IVR
Call 199 and follow the voice instructions to pay your bill.

MyVodafone App

Vodafone Stores

Direct Debit

Pay using Citi Reward Points

Give standing instructions to automatically debit the bill amount

from your bank account or credit card. To sign up for Direct Debit, call
199, visit your nearest Vodafone Store or log on to www.vodafone.in.

You can redeem your Citi Reward Points to pay your Vodafone bill.

Log on to My Vodafone App and pay using your mpesa account,

credit card, debit card or netbanking.

Walk in to your nearest Vodafone Store and pay by cash (at kiosk),
credit card or debit card. You can also drop your cheque in the
payment drop box.

As per Govt of India Notification, Krishi Kalyan Cess @ 0.50% will be levied on all telecom Services in addition to the existing Service Tax of 14.5% (14% ST + 0.50% Swachh Bharat Cess). This is applicable on all
bill payments made on or after 1st June, 2016.
To find out your Nearest Payment Centre , SMS Store<Space>Areaname to 199 (toll free)

Vodafone Mobile Services Ltd: 3rdFlr,A Block,MarutiInfotech Ctr,Koramangala Intermediate RingRd,AmarJyoti Layout,Bangalore-560071.Tel:8071713000,Fax:8071713030
Service Tax Registration No: AAACS4457QSD009
CIN: U64202DL1992PLC088087
Regd. Office: C 48, Okhla Industrial Area, Phase II, New Delhi-110020. Tel:+91 11 71718000, Fax:+91 11 26385081, www.vodafone.in
pg 1 of 5

Were Happy to Help

Helpful Information for You

Call us on 199 from your Vodafone mobile or call on 98860 98860

from any other network.
You can also visit www.vodafone.in ,email us at
vodafonecare.kar@vodafone.com or fax us on 080 7171 3030
For complaints, service activation/deactivation and
tariff change requests call 198 (toll free) from your Vodafone mobile.

Billing information:

Note : Charges of 50p/3 mins will be applicable when you choose to speak
to an agent on dialing 199 from your Vodafone mobile.

Write to Us at

For last bill summary, unbilled amount, credit limit,

last 3 payments, etc., dial *111#
You can also send an SMS to 199 (toll free) for the following:
Last bill summary : SMS MBILL
Data balance : SMS DATA BAL
Bill in regional language : SMS LBILL

To activate ISD Calls: SMS ACT ISD to 199 (toll free)

For itemised bill (Charges as applicable) :

Manager, Customer Service, Vodafone Mobile Services Limited,

3rdFlr, A Block, MarutiInfotech Ctr, Koramangala Intermediate
RingRd, AmarJyoti Layout, Bangalore-560071.
Be sure to get the docket number (your unique complaint/request number)
and quote it in all future communication.

Log on to www.vodafone.in or SMS ACT IB to 199 (toll free)

If youre not satisfied with our responses, contact our Nodal Officer.
Name: Suman Biswas
Phone: 080 7171 3000 | Fax: 080 7171 3030
Email: nodal.kar@vodafone.com
You can also appeal to our Appellate Authority.
The appeal form for complaints can be downloaded from our website.

Visit your nearest store with the new address proof.

For more information call 199

Name: Rajeshwari Hiremath

Designation: Head - Customer Service
Phone: 080 7171 3000 | Fax: 080 7171 3030
Email: appellate.kar@vodafone.com
Contact them with the docket number, from Monday to Friday, between
9.30 AM to 6.00 PM at the above address

About Your Tariff Plans

No migration fee will be charged when migrating to any plan
No increase in your tariff plan for 6 months from enrollment of tariff
No charge will be levied for any service without your explicit consent
Security deposit will be refunded within 60 days of closure of
the account, beyond which, we will pay you an interest
of 10% per annum on the deposit
To calculate the financial implications of your tariff plan, visit
www.vodafone.in
It is advisable to change the tariff plan at the end of the bill cycle

Value Added Services

i. From entertainment to infotainment, get our best services
hand-picked for you, visit live.vodafone.in or call 123 (toll free)
ii. To deactivate any service, SMS STOP to 155223
or call 155223 (toll free)

Manage Your Vodafone Account Online

- Register for My Vodafone by visiting
www.vodafone.in/myvodafone
- Download MyVodafone App on your smartphone.
SMS MYVF to 199 (toll free)

International Roaming
a. International rates for Data usage vary from Rs 5.50/10 KB
to Rs 10/10 KB, depending upon the country of visit.
Please visit www.vodafone.in for details.
b. Applications within your handset might be set for auto sync/auto refresh.
Kindly change settings to manual sync/manual refresh when travelling
overseas.
c. SMS on International Roaming is charged at Rs 15/SMS (1 SMS = 160
characters)
To activate International Roaming before you fly overseas,
SMS ACT IR to 199 (toll free)
Save up to 95% on International roaming with Vodafone,
SMS IROAM to 199 (toll free) to check IR discount benefits
on International Roaming

Tips for You!

Free Data usage on your connection is also applicable on

usage carried out on any Vodafone network within India.

Subscribe to e-bill:
SMS ACT GOGREEN to 199 (toll free)
SMS EMAIL (space) email ID to 199 (toll free) to register your email ID

To change address:
Reporting loss of SIM:
Call Vodafone Care immediately at 199 or 98860 98860
and inform us. The connection will be barred immediately.

Avoidable Charges
Late payment charges
Outstanding Amount

Late Payment Charges

Rs 100 299

Rs 25

Rs 300 499

Rs 50

More than Rs 500

Rs 100

Reconnection charges
In case of disconnection due to non payment, you can get reconnected at a
cost upto Rs 150 (plus service tax). The amount will be charged in your
subsequent bill.

Bounced cheque charges

If the cheque amount is below Rs 1000/- then the bounced charges are Rs
100.If the cheque amount is above Rs 1000/- then the bounced charges are
Rs 200.

Dynamic Credit Limit

To find your dynamic credit limit, SMS BILL to 199 (toll free)
Your dynamic credit limit depends on the security deposit youve paid,
your average monthly usage, payment track record and on how long
youve been with us. You may be asked to make an interim payment
if your usage is more than your dynamic credit limit.
However, Vodafone at its discretion allows usage beyond the credit limit
based on your payment history, without changing the credit limit. Your payment
will be basis actual calls made.
To increase your credit limit you have to make an additional payment
towards your security deposit.

Complaints and Requests

To check the status of your complaints and requests for the last 3
months, log onto My Vodafone. Select "Complaints and Requests"
under the "My Account - Support" section.
To avoid unwanted telemarketing calls, register your Vodafone number in
NDNC Registry - call 1909 (toll free) or SMS START 0 to 1909 (toll free).
All contents of this bill will be deemed correct by you if you dont inform us
of any discrepancy within the due date.

Rounding Rule
Call duration is rounded upwards for fractions of a second.
Data usage is rounded upwards to the nearest multiple of
10 Kilobytes. SMS beyond 160 characters (i.e. including blank
space,words, numbers, special characters,symbols etc.) is
considered as two (2) or more SMS (as the case may be).

Your Usage Details

MR. RAGHAVENDRA PRABHU
Bill Period

Vodafone No

Pulse Rate

Dynamic Credit Limit

05.06.16 to 04.07.16

9686577121

VF 2 VF 60 Seconds and VF 2 Others 60 Seconds

Rs 1600 (for details refer page 2)

Your Postpaid Plan

Call Rates

V Talk 199 STD

Local

(@ Home Circle)

Incoming
Outgoing

With this plan, you get:

Free Talktime : 360 Mins (Local+STD)

To Vodafone Mobile
To Other Mobile
To Landline
Video Calls

STD

Rs/Min:Sec

Rs/Min:Sec

Free

Free

0.5
0.5
0.5
3

0.5
0.5
0.5

SMS Rates

Rs/SMS

Outgoing
Local
STD
International

0.5
0.5
5

Mobile Internet Rates

Browsing without pack (2G/3G)

Rs/10KB

0.04/0.04

Above tariff details do not include any VAS tariffs, Roaming Charges, SMS to special numbers, special promo packs or special promo features like Family & Friends, CUG, etc For further details on international call rates, visit
www.vodafone.in

Your Security Deposit

with us

Rs 0.00

Security deposit will be refunded within 60 days of closure of the account, beyond which, we will pay you an interest of 10% per annum on the deposit.

Last 6 Months Bill History

Last 3 Payments

Jan-16

Feb-16

Mar-16

Apr-16

May-16

Jun-16

08-Apr-16

07-May-16

01-Jul-16

Rs 975.38

Rs 970.91

Rs 1085.37

Rs 970.96

Rs 972.11

Rs 975.20

Rs 970.96

Rs 972.11

Rs 975.20

Note : Payment details under Last 3 Payments section doesn't include any payments towards the deposit

Monthly Charges

Rental Period

Units

Charge
per Unit

Charges

Discounts

Net Charges

Rs

Rs

Rs

Plan Rental

05.06.16 to 04.07.16

199.00

0.00

199.00

Blackberry From VF EntPlus@899

05.06.16 to 04.07.16

649.00

0.00

649.00

848.00

0.00

848.00

Free Usage Charged Usage

Charges

Total
Call Charges

Usage
Min:Sec

Min:Sec

Min:Sec

Rs

Local

13:00

13:00

0:00

0.00

Total

13:00

13:00

0:00

0.00

Discount of Rs. 6.50 is applied in the Charged Usage basis the Benefit available in the plan

Mobile Internet Charges

Blackberry
Internet

Usage

Usage

KB

MB

Free Usage Charged Usage

MB

MB

Charges
Rs

25840

25.23

0.00

25.23

0.00

2030

1.98

0.00

1.98

0.00

27870

27.22

0.00

27.22

0.00

Free Usage Charged Usage

Charges

Data Conversion: 1 MB = 1,024 KB | 1 GB = 1,024 MB

Total
National Roaming Charges

Usage

Outgoing Calls: Local/STD

Min:Sec/SMS/MB

Min:Sec/SMS/MB

Min:Sec/SMS/MB

Rs

1:00

0:00

1:00

1.15

Total

1.15

Other credits / Charges

Rs

Late payment charge

100.00

Late Payment Charge for the Bill dated 05-JUN-2016, for which payment done after the due date of 23-JUN-2016

Total

100.00

Service Tax

Rs

Service Tax@ 14.00%

132.88

Swachh Bharat Cess @0.5%

4.75

Krishi Kalyan Cess @0.5%

4.75

SMS BILL to 199 (toll free) for bill information

pg 3 of 5

Your Usage Details

MR. RAGHAVENDRA PRABHU
Bill Period

Vodafone No

Pulse Rate

Dynamic Credit Limit

05.06.16 to 04.07.16

9686577121

VF 2 VF 60 Seconds and VF 2 Others 60 Seconds

Rs 1600 (for details refer page 2)

Total

142.38

SMS BILL to 199 (toll free) for bill information

pg 4 of 5

Itemised Calls
MR. RAGHAVENDRA PRABHU
Bill Period

Vodafone No

Pulse Rate

05.06.16 to 04.07.16

9686577121

VF 2 VF 60 Seconds and VF 2 Others 60 Seconds

Outgoing calls
Local
Date - Time
01/07/16-19:35:22
02/07/16-05:10:23
02/07/16-05:18:29
02/07/16-05:19:02
02/07/16-14:18:19
04/07/16-00:06:11
04/07/16-11:55:01
04/07/16-13:28:24
04/07/16-18:23:21
04/07/16-18:51:39
Total

Number

Duration

#917259642467
#919743579349
#919743579349
#919743579349
#919448620920
#919035635550
#919035635550
#917259642467
#9448249089
#919743579349
10 Calls

3:00
1:00
1:00
1:00
1:00
1:00
1:00
1:00
2:00
1:00
13:00

Min:Sec

Charges
Rs

0 **
0 **
0 **
0 **
0 **
0 **
0 **
0 **
0 **
0 **
0.00

Mobile Internet Charges

Mobile Internet (Usage in KB)
Date

Usage

Charges

Total

4639
2871
5262
13068
25840

0
0
0
0
0.00

Date

Usage

Charges

2030
2030

0
0.00

in KB

01/07/16
02/07/16
03/07/16
04/07/16

Blackberry
Blackberry
Blackberry
Blackberry

in KB

01/07/16

Internet

Total

Rs

Rs

National Roaming
Outgoing Calls: Local/STD
Date - Time

Roaming Partner

03/07/16-10:43:32 Ker-VodafoneIndia
Total

Number Duration

Min:Sec

#917259642467
1 Call

1:00
1:00

Charges
Rs

1.15
1.15

** indicates calls at discounted rate

# indicates calls to mobile numbers not on Vodafone

SMS BILL to 199 (toll free) for bill information

pg 5 of 5