CAROLYN YURGAL

115 Jonathan St 306

Hagerstown, Md 21740
(240) 855-2531
carolynyur@yahoo.com
OBJECTIVE

To obtain a career position that entails customer service, office administration, and/or advertising/marketing skills.

PERSONAL HIGHLIGHTS

- Summary: Possess diverse experience in consultative sales, customer service, office administration, and teaching.
Skilled in organization, analysis, and multi-tasking.

- Leadership: Coordinated work flow for staff of nine at Pet Friends, Inc. Directed projects for groups of 30 children
and led teen events for Montgomery County Department of Recreation. Lectured on photography to college
students and evaluated academic performances. Emerged as one of the top sales producers among 100+
representatives for Nextel Communications.

EXPERIENCE

U-HAUL RENTAL & STORAGE, Rockville, MD April 2007 through September 2008
Customer Service Rep/Storage Consultant
- Scheduled reservations
- Assisted customers with obtaining moving supplies
- Managed in-house inventory
- Organized storage map, made collection calls, and set up units for auction.

WAITER-ON-THE-WAY, Gaithersburg, MD January 2004 through March 07

Delivery Driver
- Delivered Food from over 100 restaurants within Montgomery County
- Well organized; map reading skills were unexcelled
- Maintained outstanding rapport with multiples of repeat customers, colleagues, and supervisors

NEXTEL COMMUNICATIONS, Rockville, MD 2003

Wireless Consultant/Customer Service Representative
- Conducted demonstrations of wireless phones, and negotiated sales agreements up to $300.
- Exceeded corporate quotas for monthly sales, and emerged within the Top 10 among 100+ representatives in the
Baltimore-Washington region.
- Earned a promotion to Merchandise Manager with ancillary responsibilities to train employees in customer service,
sales techniques, and product knowledge.

PET FRIENDS, INC., Olney, Maryland, 2001; 2002 – 2003

Office Specialist
- Allocated assignments to staff of nine employees to provide various services, including client interviews,
transportation, and medication.
- Performed accounting duties: processed accounts receivables and payables; reconciled days-end receipts, and
maintained general ledger.
- Conducted intakes with new clients, scheduled services, and updated account information.

MONTGOMERY COUNTY DEPARTMENT OF RECREATION, 1999 – 2000

Program Director
- Planned ,organized, and implemented art projects for groups of 30 children, including those with special needs.
- Chaperoned events for teen clubs.
- Set up arts and crafts rooms for teens during events.
PHOTOGRAPHY EXPERIENCE

MARYLAND COLLEGE OF ART AND DESIGN, 2001 – 2002

Darkroom Monitor and Non-Credit Photography Teacher
- Lectured on various photography subjects and administer assignments.
- Directed, observed, and evaluated students in equipment usage/maintenance, darkroom processes.
- Conducted demonstrations and lectured on fundamentals of camera operations; composition; lighting; B/W and color
manipulation, dark room chemistry, supplies, and equipment; film development processes; and other elements to
photography.

References and further details upon request.