Russ Gibson

Dallas Center, IA 50063

515.778.0253 russ.gibson.dsm@gmail.com
https://www.linkedin.com/in/gibsonruss

Strong Executive Organizational Leadership

Sales / Marketing / Operations Management
Strategic Relationship / Media / Customer Service Expert
A Recognized Expert in All Aspects of Organizational Growth and Development
Sales, Profits, Customer Service, Personnel Recruitment, Training and Development
Intuitive program and process development focused on delivering outstanding performance in
marketing, sales, profits and exemplary customer service. Utilization of effective communication
strategies across multiple media forums and platforms. Development and management of strong
professional relationships with vendors and strategic corporate partners. Experienced in large multistate operations, platform development and project management. Driven to achieve key strategic
initiatives with optimal results. Excellent verbal and written communication skills. Very adept at
preparing and presenting informative and effective presentations. A proven history of achieving
outstanding results through strong leadership, building effective teams and relationships and being
directly accountable for results.

CORE COMPETENCIES
Driven by Achievement and Performance Outstanding Team Leadership and Management Skills
Strong Sales, Operations, Marketing, Media and Communications Experience
Customer and Vendor Relationship Development and Management
Personnel Recruitment, Development and Training Service Delivery Systems Development
Process and Program Development and Management Cost Containment and Efficiencies
Budget Oversight and Financial Management Opportunity Identification and Strategic Initiatives

EXPERIENCE AND ACHIEVEMENTS

International Midas Dealers Association Kansas City, MO
Executive Director 2015 2016
Directed the affairs and operations of an international dealer association. Worked collaboratively with
board leadership to develop association goals, budgets and strategies and implemented their effective
execution. Developed and maintained strong relationships with vendor and corporate partners.
Recruited members and vendor partners from across North America resulting in enhanced membership
involvement and multiple new vendor partners. Worked collectively with board leadership in managing
the financial affairs of the association to ensure a strong value proposition to member dealers as well as
vendor and corporate partners and consistent achievement of association goals and financial objectives.

Initiated discussion and early stage development of a system-wide employee recruitment

platform designed to identify, recruit, train, and retain new employees for member dealers
Communicated best practices and operational models to substantially increase average retail
unit sales volume
Worked to improve membership enrollment through effective recruitment strategies
Orchestrated the development of member programs, operational budgets and strategies.
Developed strategies for the association in working with corporate and vendor partners
Implemented new communication platforms with members utilizing dealer forum boards,
association website and social media platforms
Maintained a working knowledge of developments and trends in the field
Ensured effective management of association initiatives and platforms
Encouraged and identified strategies for ongoing training, development and education

Russ Gibson

Resume, Page 2

Auto Systems Experts, Inc. Davenport, IA

Senior Vice President / Franchise Owner 1984 - 2015
Worked in concert with a five-person senior leadership team in developing and directing the sales,
marketing and operational strategies of a 36-store retail franchise operation spanning six states
throughout the Midwest. Developed and coordinated marketing and advertising strategies for the
organization and chaired the Marketing Committee for the international association. Recruitment,
training and retention of key leadership personnel throughout the organization. Development and
implementation of numerous sales, customer service and operational training modules.

Worked with leadership team in development and management of a $26,000,000 annual

budget for retail operations
Increased profits and employee profit share for 14 straight years after acquiring ownership
Increased annual sales performance, customer acquisition and retention substantially over
that same 14-year span
Coordinated and orchestrated marketing efforts for the organization and served as marketing
chair for the international association
Developed multiple operational, sales, and profitability training modules to increase
efficiencies throughout the organization
Implemented comprehensive customer service and service delivery platforms that detailed
the steps for success
Developed recruitment strategies for supervisory, management and technical staff and the
respective training modules for each
Launched a community service / cause marketing platform across the entire organization
that laid the groundwork for a system-wide platform that was adopted nationally and in
Canada
Facilitated internal and external communications within the organization and with our
customer base
Supervised and directed personnel, sales and operations for multiple locations across the
Midwest
Developed operational methodologies to maximize customer service, sales, profitability, and
training platforms associated with each discipline

Amfac Drug Supply Des Moines, IA

Pharmaceutical Sales Representative 1982 - 1984
Developed and maintained a substantial client base and successfully grew the organizations market
share in a very competitive business environment.

Managed customer relations, sales and service for pharmacy clients throughout the state of
Iowa by promoting sales and distribution for a pharmaceutical wholesaler and supplier
Developed multiple sales, communication and marketing strategies

EDUCATION
Simpson College, Business
Professional Development
Fully Licensed in Multiple Lines of Insurance
Awards
Numerous company awards recognizing outstanding sales, profit and customer service performance.
National Dealer of the Year Award