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being used.
The following tables store activities:
Workflow Activity Definition [wf_activity_definition] - Defines the activities
available to be used in a workflow.
Workflow Activity [wf_workflow_activity] - Activities as they are being used in
Workflows.
Workflow Executing Activity [wf_executing] - Individual instances of activities
being performed in active contexts.
The following tables store other Workflow components:
Workflow Stage [wf_stage] - Definitions of stages used by workflows.
Stage Default [wf_stage_default] - Definitions of default stage fields for tables
to use.
Workflow Variable [wf_variable] - The Service Catalog variables for a workflow.
Activity Variables [wf_activity_variables] - Variables for activities.
Workflow Condition [wf_condition] - All of the defined conditions in workflows.
Condition Default [wf_condition_default] - Default conditions for Workflow
Conditions.
Workflow Transition [wf_transition] - All of the defined transitions in workflows.
The following tables store historical information about workflows:
Workflow Log [wf_log] - All of the events and history of the Workflow.
Workflow Activity History [wf_history] - The history of executed activities.
Workflow Transition History [wf_transition_history] - The history of executed
transitions.
The following table is also relevant to workflows:
Workflow Schedule [wf_workflow_schedule] - Defines a specific time to run a
particular workflow.
6. If workflow is not published, only checked out will it be captured in update sets?
Ans: No, only published workflows are captured in update sets.
7. What does workflow timelines represent?
Ans: Shows timestamps in graphical form for activities of workflow.
8. When Business rules can be used in Knowledge base?
Scenario based: To insert Knowledge Article or Knowledge Submission
through Incident, problem or change as record is closed in these
mgmt.
9. If prefix of Incident needs to be changed, which table should I refer?
Ans: Number Maintenance table [sys_number].
The new update set is created and changes from the original sets are
moved to the new set. Only changes that are not merged into the new set
remain in the original sets.
If the same object is updated in both sets (for example, both update sets
modify the Incident form), only the most recent change is moved to the
merged update set. The other update remains in its original update set to
provide a record of the changes that were not moved. You may want to
validate that the correct changes were moved to the new set by viewing
the update set.
After merging and validating, it is a good idea to delete or empty the
original update sets to avoid applying an older change by mistake. The
system does not remove the updates that were not merged into the new
set.
|- begin_split -|
|- split -|
|- end_split -|
When you move any of these options to the Selected column, the names remain in the Available
column, so you can select them multiple times. Each of these split options makes up a form group
that will contain two columns, enabling you to create elements that span the form at the top of the
form and also multiple two-column split element groups within the form.
Note: Additional split sections beyond the default one must contain all three items above:
the begin, the split, and the end
Note: Data should not be imported in extremely large chunks. Creating an extremely large
import set can cause delays and system outages.
A transform map determines the relationships between fields displaying in an Import Set table
and fields in an existing ServiceNow table, such as the Incidents or Users table.
Importing sets will skip records when the data in the instance matches the data being imported.
Note: Import Sets run as user System. Therefore, Import Sets cannot add data to
encrypted fields.
63.Service catalog displays? Ans: catalog items, order guides and record
producer
64.Service catalog variable types????
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
XI.
XII.
XIII.
XIV.
XV.
XVI.
XVII.
XVIII.
XIX.
XX.
XXI.
Break
CheckBox
Container Start, Container End
Date
Date/Time
HTML
Label
List Collector
Lookup Multiple Choice
Lookup Select Box
Macro
Macro with Label
Multi Line Text
Multiple Choice
Numeric Scale
Reference
Select Box
Single Line Text
UI Page
Wide Single Line Text
Yes/No
II.
Configurations
III.
Workflow
IV.
None of these
69.SC workflow, when it will execute? Ans: only for task running against
sc_cat_item(Read it)
Administrators can use the graphical workflow editor to create workflows to drive request fulfillment.
Workflows can generate and assign approvals, generate and assign tasks, or run scripts and
subflows.
Service catalog workflows can be attached to particular requests in one of the following ways:
139. What is the use of Order field in Order Guide's variable?(arranges the
variablesin accending order in the Order Guide form)
140. What is the use of Colease filed in Update set?
141. Which is true about Update Set?(Same Transform Map can be used multiple
times in Same Import set)
142. What is SaaS? Ans: Software as a Service
143. When UI Actions appears on the form? Ans: when conditions gets
satisfied
144. Can we validate workflow before publish? Ans: True
145. Arrange the No. of users in any new instance of service now. 1= most , 2=
Moderate, 3= Less ,
4= very less.??
a) ESS> Delegate> ITIL> ADMIN
b) ESS> ITIL> Delegate> ADMIN
c) ADMIN> Delegate> ITIL>ESS
d) ADMIN>ESS> ITIL > Delegate
146. Additional comments field on a form
147.