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Name of Candidate:

Date of Interview:

Name of Person Conducting Interview:

Instructions for the candidate:

For each of the following questions, please provide a specific experience you’ve had
in the past. Explain the situation, the task at hand, the action you took and the result
of this action.

1. Describe a time when you were faced with a deadline you could not
meet.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

2. Describe a time when you went above and beyond when serving a client.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

3. Describe a time when you used your judgment to make a difficult


decision.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

4. Share a time when you handled conflict.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________
R: ___________________________________________________________________________________

5. Describe a time when you had to deal with an irate customer.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

6. Share a time when you had to follow a policy that you did not agree
with.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

7. Tell me about a time when you had to use persuasion to make someone
else see things your way.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

8. Share a time when you were a part of a successful team.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

9. Give an example of a time when you lead a team.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________
R: ___________________________________________________________________________________

10. Share a time when you motivated others to meet a goal.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

11. Tell me about a time when you failed to meet a goal.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

12. Explain a situation when you were under enormous stress.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

13. Tell me about a time when you had more tasks than you could complete
and had to prioritize.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

14. Describe a time when you had to solve a complicated problem.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________
15. Share a time when you had to explain a complicated concept.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

16. Share a time when you had to make a decision that was unpopular.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

17. Describe a time when you had to face a co-worker who wasn’t pulling
their weight.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

18. Tell me about a decision you made that you later regretted.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

19. Describe a time when you used your creativity to problem solve.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________
20. Describe a time when you had to tell your boss something they didn’t
want to hear.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

21. Tell me about a time when you identified a problem before it got out of
control.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

22. Share a time when you had to work on a team with someone you didn’t
like personally.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

23. Describe a time when you had to make a split second decision.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________

24. Share a time when you experienced significant change.

S: ___________________________________________________________________________________

T: ___________________________________________________________________________________

A: ___________________________________________________________________________________

R: ___________________________________________________________________________________