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ISO 9001:2008
Quality Manual

Prepared By: Management Representative

Approved By: Director

Date of Issue:

10.0
Section 0

Section

Index of Related Procedures

Index

Title

No.
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0

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20

Page
No.

The company
Process Flow Chart
Company structure
Quality policy
Quality management system
Management responsibility
Resource management
Product realisation
Measurement, analysis and
improvement

3
4
5-12
13
14
15
16
17-18
19

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Section 2.0

The Company

Tarasima Apparels Limited is a sister concern of Bitopi Group with sustained

goodwill & expertise in export oriented ready-made garments manufacturing.
Contact Person:

Mr. Mishal Ali

Director

Established

Location

2007

Golora, Koitta, Saturia,

Manikgonj.

Scope: Manufacture and Sale of Garments.

No of employees: 2550 in total 70% of which are female workers. Required
minimum age for appointment is 18 years.
Work Environment: The working environment at our factory is very conducive
& congenial. All the working areas are clean, well ventilated & comfortable.
There are adequate exits in the event of emergencies & all aisles are kept
clear.
Social Accountability: We fully comply with the prevailing laws relating to
labour rights & environmental protection.
Product Type: All woven items-Tops & Bottoms for newborn, toddlers,
children, ladies & gents.
Brand List: H&M, GAP, PROMOD, WE, KAPPAL
Customer Base (EUROPE):
Product Lead Time: 90 days to 120 days.
Sample: Two days are required to make an approval sample and complete
costing.
Form of Payments: Irrevocable L/C at sight/TT/L/C at 90 days/ L/C at120 days
Payment Terms: FOB / C&F.
Total Nos. of Machinery: 1644 of different types.
Plant Size
Plant Capacity

: 151400 SQ. FT.

: 4,50,000 Pieces Per day.

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Section 2.0

Company Profile (Con..........)

Tarasima Apparels Ltd. has recruited all experienced & technically sound
personnel working in Top Management. Each department namely
Merchandising, Supply Chain Management, Industrial Engineering, Planning,
Commercial, Store, Production, Finance, Human Resource Management,
Quality Assurance, Sample , Maintenance & CAD have capable department
head who run their respective departments on their own.
Process flow chart :

Further details of products and services are set our in our company brochure. We
welcome any enquiries about the company and its products.

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Section 3.0

Company Structure

Organisation Chart
Tarasima Plant :

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Production org chart:

Quality org chart:

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Merchandising org chart :

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HR org chart :

Commercial org chart :

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IE org chart :

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Store/ Warehouse org chart :

Supply Chain Mgt org chart :

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4.0 Quality Policy

At Tarasima Apparels Limited we are committed to providing our buyers with the
best service possible with the most competitive pricing in the market

and the best quality products.

We accomplish this through continuous improvement, rigorous
training and process re-engineering.
We retain our competitiveness and position in market through
continuous education, stringent documentation and strict adherence
to procedures.
Scope:
All aspects of production and quality management systems in
Tarasima Apparels Limited excluding financial and commercial.
Our Mission Statement

To strive continuously to exceed customers'

expectations for unlimited excellence
COMPANY OBJECTIVES:
These objectives are for next one year and objectives will be
discussed in every management review meeting.
1.
2.
3.
4.

Increase productivity by 10%.

Reduce overheads by 30%
Improve quality and maintain alteration percentage within 3%.
Achieve production targets and minimize feeding time.

The Director approved the company mission statement. In order to ensure

that it is understood and implemented at all levels through out the
company is displayed at prominent locations, translated in local language
and awareness sessions are conducted to train the employees.

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Section 5.0
(QMS)
5.1

the Quality Management System

General

All processes that form part of the

QMS have been identified; their
interaction defined, and is referred to
in this quality manual.
5.2

Documentation

This quality manual contains:

Statement of quality policy
and objectives.
Documented procedures of
the QMS, either directly or in
reference.
The quality manual contains a
reference to the scope of the QMS,
either procedures or reference to
them. By reading the quality
manual, the interactions between
procedures can be understood.

5.3

Control of Documents

All documented procedures are

reviewed and approved for adequacy
prior to issuance. Changes in the
procedures and revision status are
identified and only current issue of
procedures are available at points of
use. Documents of external origin
are also subject to same control.
Obsolete documents are suitably
identified to avoid unintended use.
5.4

Control of Quality Records

Quality records are established to

provide conformity to the effective
operation of quality management
system. Records are identified to
ensure irretrievability, stored and
protected to ensure that they remain
legible and are retained till suitable
period.

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Section 6.0
6.1

Management Responsibility

Management commitment

Managers
demonstrate
their
commitment, and instil it in others, by
informing all employees in their
departments that every effort must be
made to satisfy all aspects of the
customers requirements, as well as
any legal and other requirements that
might apply.
Company wide objectives have been
defined.
All departmental managers attend
management reviews.

6.6
Responsibilities
Authority

Each department has list of job

descriptions for any post that has
some bearing on the quality of the
product.
6.7

Quality policy

See page 13
6.4

Quality objectives

Company quality objectives are set in

line with the quality policy and with a
target to improve quality management
system
in
particular
production
processes and product quality.
The objectives are measurable and are
reviewed in management review
meetings.
6.5

Customer focus

The Management of the company

strongly believes in total customer
satisfaction. Systems are in place to
ensure that customer requirements are
met and the extent to which the
customer is satisfied is monitored and
measured with the aim of continuously
enhancing customer satisfaction.
6.3

Management representative

Management Representative has been

appointed and his duties include:

Adequate resources are provided in

order to achieve the objectives of the
QMS.
6.2

QMS planning

The QMS has been structured with the

quality of the product in mind, and the
procedures contained therein are
changed in a controlled manner.

and

6.8

To ensure an effective quality

management
system
is
established, implemented and
maintained
Reporting
to
the
top
management
about
the
performance and any need for
continuous improvement
Creating awareness of customer
requirements throughout the
organization
Liaison with external parties on
matters related to the QMS.
Internal communication

Most communication concerning the

QMS takes place at the management
review and also by conducting morning
meetings.
6.9

Management review

Top
Management
reviews
the
continuing suitability, adequacy and
effectiveness
of
the
quality
Management
system
at
planned
intervals. The objective of these
reviews is to find possibilities of
improvement in quality management
system.
Internal
audit
results,
customer
feedback,
process
performance,
corrective and preventive actions, and
recommendations for improvement are
discussed in reviews. Decisions made
are followed up in subsequent meeting
and formal minutes are recorded of
such reviews.

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7.0 Resources Management

7.1

Provision of resources

The needs of the QMS are considered

at each management review. Each
manager is charged with ensuring
there are sufficient resources within
his department to meet customer
needs.
7.2

Human resources

Each position critical to the quality of

the product has been identified, and
minimum levels of competence
established. Evaluation of personnel
is carried out against the minimum
level of competence/Skill identified
by concerned authorities and records
are maintained.
The gaps identified during these
evaluations may be identified, as
training needs. Training needs are
established and documented using
the form Training Record, which
also records completed training.
Training to be conducted is
planed on periodic basis and
Training Plan is prepared. The
effectiveness of the training
provided is also evaluated and
recorded on the training forms.

7.3

Infrastructure

All machinery and equipment is

maintained
according
to
a
maintenance schedule. The building
and work area is kept in a suitable
condition. The management ensures
that all the required machines are
available prior to start a bulk
production of any new garment style.
7.4

Work environment

The appropriate managers maintain

an environment conducive to the
production of product of the required
quality.
The key element is to keep the
garments clean and therefore special
emphasis is given on Housekeeping.
Also the entire also machine are kept
in clean and good condition to avoid
any oil spots.
Any customer requirements in this
regard are also implemented and
monitored by the Production
Managers and supervisors
throughout the production process.

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8.0 Product Realisation

8.1
Planning
realisation

of

product

The steps taken to produce the

products of the organisation have
been considered, and are documented
in the Quality Plan.
8.2
Determination of product
requirements
The
product
characteristics
and
associated
requirements
are
considered at the placement of each
enquiry.
It is always ensured that product
design
(sketch
or
sample),
specifications of fabric, size details,
packing details, quantity, washing
standards (if required), delivery date,
statutory & regulatory requirement (if
any) and any other requirements are
clearly defined and understood.
8.3
Review
requirements

of

product

Merchandisers are responsible to

ensure that all requirements related to
product (as mentioned above) are
clearly defined and understood.
Merchandisers than review all the
requirements to ensure that the
company has capacity and capability
to meet all requirements. Differences
if any are discussed and agreed with
the customers prior to acceptance of
any order. Record of reviews is
maintained on Contract Review Form.
Amendments to the requirements in
the order are subject to the same
review. Records of amendments are
kept in order /customer files.
8.4

Customer Communication

Effective arrangements have been

made for customer communication
related
to
product
information,
enquiries, order handling, customer
feedback and customer complaints.
8.5

Design and Development

The Company produces products

against
customer
defined
specifications and perform no design
or development.
Hence the requirements of this clause
are not applicable.
8.6

Purchasing process

Items critical for the quality of the

product are purchased from approved
suppliers. Suppliers are evaluated
prior to purchase using Supplier
Evaluation Form.
The performance of each supplier is
monitored and recorded on Supplier
Evaluation Form.
8.7

Purchasing information

All information needed for complete

and
unambiguous
selection
and
supply of materiel is provided on the
Purchase requisitions raised by head
of
departments.
The
same
is
transferred on Purchase Orders (or
Work Orders as applicable) and
reviewed by authorised personnel
prior to issue it to the suppliers.
8.8
Verification
product

of

purchased

All products purchased are inspected

by
appropriate
personal
against
specifications stated on purchasing
documents.
8.9

Control of processes

All information needed in order to

produce products of the correct quality
is supplied. To all concerned. An
approved sample is available in the
production line as reference. A trial
production of small quantity of a style
is carried out before the bulk
production.
Our workers are well trained, skilled
and experienced. Supervisors are
present in production line to further
monitor and ensure that the garments
are manufactured as per customer
requirements.

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Suitable equipment is made available
and a line layout is adjusted for each
style to ensure smooth production.
Proper
maintenance
of
these
equipments is carried out according to
the used, and maintained according to
a schedule.
Product is not released prior to a final
inspection process, as per Quality
Plan.
8.10

Process validation

This is not required in our contracts.

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8.0 Product Realisation

8.11 Identification
traceability

and

All products are identified with bundle

number and order number. Through
the delivery date, order number in
every product is traceable to the
Inspector who carried out final
inspection.

products from receipt, throughout

production till delivery of products to
the customer.
Proper storage facilities are available
for raw material and finished products.
Issuance and receipt of products form
stores are controlled. Stock register is
maintained and updated every time a
product is received or issued.

8.12

8.14

Customer property

Calibration

This is section is not applicable as the

company buyers typically do not
supply with any of their products.

The only quality critical equipment in

garment manufacturing process is the
measuring tape.

As a matter of policy if any customer

wishes to supply any product to be
incorporated in the final product the
company will identify, verify, protect
and safeguard such products as
defined in the Quality Manual and
related procedures. If any such
product is lost, damaged or otherwise
found to be unsuitable for use, this
shall be reported to the customer and
records will be maintained using
corrective and preventive action
procedure.

All tapes being used by the quality

inspectors for inspection are calibrated
against master equipment, a steel
meter rule. This steel meter rule is
calibrated by Bangladesh Standards
Institute and is traceable to national
standard.

8.13

Preservation of Product

Special care is taken to properly store

and handle the raw materials and

All calibrated tapes are

using a unique number.

identified

Calibration Master List is maintained

identifying
Calibration
frequency,
tolerance, calibration done by and
location of tapes.
Calibration records are maintained for
each tape.

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9.0 Measurement, Analysis and Improvement

9.1

Customer satisfaction

Customers comments are solicited,

and reported to the management
review. The person responsible for this
is the management representative.
The Customer Feedback document
is used to gather data. Statistical
analysis of customers responses will
be undertaken when sufficient data
has been collected.
9.2

Internal Audit

Internal audits are conducted at

planned intervals to assess the
conformance of quality management
system to the planned arrangements
and to the requirements of ISO
9001:2008 standard, and also to check
the implementation and maintenance
of the system.
Audits are always planed and are
carried out by trained and independent
auditors. Follow-up of audit results is
carried out to ensure the effectiveness
of corrective actions taken. Audit
results are formally recorded and the
discussed in the management review
meetings.
9.3
Monitoring
measurement of processes

and

The processes of the QMS are audited

for efficiency in providing the required
results. This will, when suitable data
has been acquired, include statistical
analysis.
9.4
Monitoring
measurement of product

and

Product characteristics are monitored

by the QC function as part of its
inspection activities and in accordance
with the quality plan.
9.5
Control
product

of

nonconforming

Nonconforming product is dealt with

typically by immediate reworking, from
which the production and inspection
cycle is repeated. The nonconforming
products
are
identified
and

segregated. Authorised persons make

decisions regarding disposition of
nonconforming products. Records of
the nature of nonconformities and
subsequent
actions
taken
are
maintained.
9.6

Analysis of data

Statistical techniques are used to

analyse the data pertaining to:
Customer satisfaction,
Conformance
to
product
requirements,
Characteristics and trends of
processes and products, where
applicable, are analysed as
appropriate.
Suppliers
The analysis is used for demonstrate
the suitability and effectiveness of
QMS and also to identify areas for
improvement.
9.7

Continual improvement

At each management review meeting,

the effectiveness of the QMS, and ways
of improving it, are considered.
All procedures are analysed on a
regular basis to determine the
possibility of improvement.
9.8

Corrective action

Corrective actions are taken to

eliminate the rot causes of the
nonconformities
encountered.
The
object always is to avoid the
recurrence
of
nonconformities.
Effectiveness of actions taken is
reviewed and formal records are
maintained for the results of actions
taken.
9.9

Preventive action

Preventive action is taken to avoid a

possible nonconformity. The statistical
techniques used become the source of
such actions. Actions taken are also
verified for effectiveness and are
discussed in management review
meetings.

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10.0 Index of Related Documents

Secti
on
No.

Title

5.3

Control of documents

Procedure for Documents and Data

control

5.4

Control of Records

Procedure for Handling of Quality Records

6.4

Quality Objectives

Quality Objective Plan

6.5

Quality Planning

Quality Plan

6.6

Responsibilities &
Authorities

QMS responsibilities Matrix

6.9

Management review

7.2

Human resources

8.1
8.3
8.6
8.7
8.8
8.9

Planning of product
realisation
Review of product
requirements
Purchasing process
Purchasing
information
Verification of
purchased product

Related Documents

Procedure for Management Review

meetings
Competence/Skill Matrix, Training Plan,
Training Record
Quality Plan and Process Control Matrix
Contract Review Form
Supplier Evaluation Form
Purchase Order, Purchase Requisition
Quality Plan

Control of processes

Process Control Matrix

8.13

Preservation of
Product

Stock Ledger

8.14

Calibration

IMT Equipment Master List, Calibration

Data Card

9.1

Customer satisfaction

Customer Feedback Form

9.2

Internal Audit

Procedure For Internal Audit

9.3
9.4
9.5

Monitoring and
measurement of
processes
Monitoring and
measurement of
product
Control of
nonconforming
product

9.6

Analysis of data

9.7

Continual
improvement

9.8

Corrective action

9.9

Preventive action

Quality Plan
Quality Plan
Quality Plan
Procedure
meetings
Procedure
meetings
Procedure
action
Procedure
action

for Management Review

for Management Review
for Corrective and Preventive
for Corrective and Preventive

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