Ch1

Strategic business objectives: pp. 8-13

Dimensions: pp. 17-20 (including UPS case)
Ch 2
Tupperware case (pp. 39-40)
How IT enhances business processes (pp. 43-44)
Types of IS (including Kia case)
IS dept (pp. 68-70)
Ch 3
US Airways case (p. 81)
Features of an organization (pp.86-89)
Read the rest of the chapter (too many concepts to mention) including
Amazon.com case on pp. 107-108
Ch 4
Key Technology trends that raise ethical issues: pp. 130-132
Concepts: pp. 135-136
Internet challenges to privacy and solutions: pp. 141-145
Property Rights: pp. 145-147
System Quality: pp. 149
Computer crime and abuse: pp. 152
Health risks: pp. 155-156
Ch 5:
Evolution of IT infrastructure: pp. 173-177
Infrastructure components including Table 5-2: pp. 183-189
Hardware and Software trends: pp. 189-204