Академический Документы
Профессиональный Документы
Культура Документы
6HUYLFH0DQXDO
15 December 2009
Table of contents
Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Lithium warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii-xxi
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
General information
....................................................................
1-1
Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available internal options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media handling options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fully configured model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported paper sizes, types, and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper sizes supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper types and weights supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper types and weights supported by the output bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-2
1-2
1-2
1-3
1-3
1-4
1-6
1-6
1-7
1-7
1-8
1-9
Table of contents
iii
iv Service Manual
3-14
3-15
3-15
3-15
3-15
3-16
3-16
3-17
3-17
3-18
3-18
3-18
3-18
3-18
3-18
3-19
3-19
3-19
3-19
3-20
3-20
3-20
3-20
3-20
3-21
3-21
3-21
3-21
3-21
3-21
3-21
3-22
3-22
3-22
3-22
3-23
3-23
3-23
3-23
3-24
3-24
3-25
3-25
3-25
3-25
3-26
3-26
3-26
3-27
3-27
3-27
3-27
3-28
3-28
3-28
3-28
3-28
3-28
3-28
Table of contents
vi Service Manual
Table of contents
vii
Table of contents
ix
x Service Manual
Table of contents
xi
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Parts catalog
...........................................................................
6-1
6-1
6-1
6-2
6-2
7-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-5
Table of contents
xiii
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1)
laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers.
The laser system and printer are designed so there is never any human access to laser radiation above a Class
I level during normal operation, user maintenance, or prescribed service condition.
Laser
Der Drucker erfllt gem amtlicher Besttigung der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J fr Laserprodukte der Klasse I (1). In anderen
Lndern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gem amtlicher Besttigung erfllt.
Laserprodukte der Klasse I gelten als unschdlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Lnge 770-795
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, da im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemer Wartung durch den Kundendienst Laserbestrahlung,
die Klasse I bersteigen wrde, Menschen keinesfalls erreicht.
xv
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten
zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.
Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van
klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795
nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie
conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals
voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der
nominelt er en 5 milliwatt galliumarsenid laser, som arbejder p blgelngdeomrdet 770-795 nanometer.
Lasersystemet og printeren er udformet sledes, at mennesker aldrig udsttes for en laserstrling over Klasse
I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.
Laserilmoitus
Tm tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
Luokan I lasertuotteita ei pidet haitallisina. Tulostimen sisll on luokan IIIb (3b) laser, joka on nimellisteholtaan
5 mW:n galliumarsenidilaser ja toimii 770 - 795 nanometrin aallonpituuksilla. Laserjrjestelm ja tulostin ovat
rakenteeltaan sellaisia, ett kyttj ei joudu alttiiksi luokkaa 1 suuremmalle steilylle normaalin kytn,
yllpidon tai huollon aikana.
Huomautus laserlaitteesta
Tm kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -mrityksen mukainen
ja muualla luokan I laserlaitteiden IEC 60825-1 -mrityksen mukainen.
Luokan I laserlaitteiden ei katsota olevan vaarallisia kyttjlle. Kirjoittimessa on sisinen luokan IIIb (3b) 5
milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometri. Laserjrjestelm ja kirjoitin on
suunniteltu siten, ett kyttj ei altistu luokan I mrityksi voimakkaammalle steilylle kirjoittimen normaalin
toiminnan, kyttjn tekemien huoltotoimien tai muiden huoltotoimien yhteydess.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina nkymttmlle lasersteilylle. l katso
steeseen.
VARNING! Osynlig laserstrlning nr denna del r ppnad och sprren r urkopplad.
Betrakta ej strlen.
Laser-notis
Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J fr laserprodukter av
Klass I (1). I andra lnder uppfyller skrivaren kraven fr laserprodukter av Klass I enligt kraven i IEC 60825-1.
Laserprodukter i Klass I anses ej hlsovdliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som bestr av
en laserenhet av gallium-arsenid p 5 milliwatt som arbetar i vglngdsomrdet 770-795 nanometer.
Lasersystemet och skrivaren r utformade s att det aldrig finns risk fr att ngon person utstts fr
laserstrlning ver Klass I-niv vid normal anvndning, underhll som utfrs av anvndaren eller annan
freskriven servicetgrd.
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er
i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.
Klasse I-laserprodukter er ikke betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som
bestr av en gallium-arsenlaserenhet som avgir strling i blgelengdeomrdet 770-795 nanometer.
Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstrling ut over klasse I-niv under
vanlig bruk, vedlikehold som utfres av brukeren, eller foreskrevne serviceoperasjoner.
xvii
xix
xx Service Manual
Lithium warning
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery
manufacturers instructions and local regulations.
Safety information
The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
Consignes de scurit
La scurit de ce produit repose sur des tests et des
agrations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilit concernant la scurit en cas d'utilisation de pices de rechange non agres.
Les consignes d'entretien et de rparation de ce produit s'adressent uniquement un personnel de
maintenance qualifi.
Le dmontage et l'entretien de ce produit pouvant prsenter certains risques lectriques, le personnel
d'entretien qualifi devra prendre toutes les prcautions ncessaires.
ATTENTION : Ce symbole indique la prsence d'une tension dangereuse dans la partie du
produit sur laquelle vous travaillez. Dbranchez le produit avant de commencer ou faites preuve
de vigilance si l'excution de la tche exige que le produit reste sous tension.
Norme di sicurezza
La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona pi elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.
Safety information
xxi
Sicherheitshinweise
Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprnglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung fr die Sicherheit bernommen.
Die Wartungsinformationen fr dieses Produkt sind ausschlielich fr die Verwendung durch einen
Wartungsfachmann bestimmt.
Whrend des Auseinandernehmens und der Wartung des Gerts besteht ein zustzliches Risiko eines
elektrischen Schlags und krperlicher Verletzung. Das zustndige Fachpersonal sollte entsprechende
Vorsichtsmanahmen treffen.
ACHTUNG: Dieses Symbol weist auf eine gefhrliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gert den Netzstecker des
Gerts, bzw. arbeiten Sie mit groer Vorsicht, wenn das Produkt fr die Ausfhrung der Arbeiten
an den Strom angeschlossen sein mu.
Pautas de Seguridad
La seguridad de este producto se basa en pruebas y aprobaciones del diseo original y componentes
Informaes de Segurana
A segurana deste produto baseia-se em testes e aprovaes do modelo original e de componentes
Informaci de Seguretat
La seguretat d'aquest producte es basa en l'avaluaci i aprovaci del disseny original i els components
especfics.
El fabricant no es fa responsable de les qestions de
seguretat si s'utilitzen peces de recanvi no autoritzades.
La informaci pel manteniment daquest producte est orientada exclusivament a professionals i no est
destinada
a ning que no ho sigui.
El risc de xoc elctric i de danys personals pot augmentar durant el procs de desmuntatge i de servei
daquest producte. El personal professional ha destar-ne assabentat i prendre
les mesures convenients.
PRECAUCI: aquest smbol indica que el voltatge de la part de l'equip amb la qual esteu
treballant s perills. Abans de comenar, desendolleu l'equip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.
Safety information
xxiii
Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to
2.
3.
4.
5.
6.
7.
repair it. Special tools and test equipment, as well as general environmental and safety instructions, are
discussed.
Diagnostic information contains an error indicator table, symptom tables, and service checks used to
isolate failing field replaceable units (FRUs).
Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
Connector locations uses illustrations to identify the connector locations and test points on the printer.
Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of caution statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
CAUTION
This type of caution indicates a tipping hazard.
1. General information
The Dell laser printers are letter-quality page printers designed to attach to personal computers and to
most computer networks.
The Dell laser printers are available in the following models:
Machine type
4062-01A
Configuration
Network
4062-21A
T652n
Network
4062-23A
T652dn / 5350dn
Network
4062-41A
T654n
Network
4062-43A
T654dn / 5530dn
Network
4062-630
T656dne
Network
Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the
service error codes, user status messages, user error messages, service checks, and diagnostic aids to
determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to
verify the repair. See Start on page 2-1.
General information
1-1
Options
Available internal options
Memory cards
Printer memory
Flash memory
Fonts
Firmware cards
Bar Code and Forms
IPDS and SCS/TNe
PrintCryptionTM
PRESCRIBE
Printer hard disk
LXK Internal Solutions Ports (ISP)
RS-232-C serial interface ISP
Parallel 1284-B interface ISP
MarkNetTM N8150 802.11 b/g/n Wireless ISP
MarkNet N8130 10/100 Thick Fiber ISP
MarkNet N8120 10/100/1000 Thick Ethernet ISP
MarkNet N8110 v.34 Fax Card
The following options are available. Some options are not available in every country. Contact your point of
purchase for options available in your country.
250- and 550-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size
250-sheet universally adjustable tray
250- and 550-sheet paper drawers
2000-sheet high-capacity feeder
Envelope feeder (Not for use with the T656dne)
Duplex option 250-sheet (external)
Duplex option 550-sheet (internal on duplex versions of 5350dn and 5530dn)
Output expander
High-capacity output stacker
StapleSmart Finisher
5-bin Mailbox
Vertical Kiosk Presenter
Horizontal Kiosk Presenter
RFID UHF (only for 5530dn)
Printer configurations
Basic model
The following illustration shows the basic printer model.
Feature
1
Standard exit bin
2
Printer control panel
3
Multipurpose feeder
4
Standard tray (Tray 1)
1
Based on 75 g/m2 (20 lb.) paper.
Paper Capacity1
250- or 550-sheet
NA
100 sheets
250- or 550-sheets
General information
1-3
3
4
5
6
7
8
9
Feature/Option
1
2
3
5-bin mailbox
Output expander3
Envelope feeder (Not for use with
the T656dne)
4
Standard tray (Tray 1)
5
Duplex unit4
6
Optional tray (Tray 2)
7
Optional tray (Tray 3)
8
Optional 2000-sheet tray (Tray 4)
9
Caster base
1 Based on 75 g/m2 (20 lb.) paper.
2
Paper Capacity1
500 sheets
550 sheets
85 envelopes
250 or 550-sheets
Not applicable
250- or 550-sheets
250- or 550-sheets
2000 sheets
Not applicable
The printer supports up to three output expander units, or one output expander combined with one 5bin mailbox, one high capacity output expander (not depicted), or one stapler unit (not depicted).
4 Optional external duplex unit for the 5230n/dn model. All other models are available with or without
internal duplex unit.
General information
1-5
Paper size
Dimensions
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5
148 x 210 mm
(5.8 x8.3in.)
A61,2
105 x 148 mm
(4.1 x 5.8 in.)
J15 B5
182 x 257 mm
(7.2 x 10.1 in.)
Letter
216 x 279 mm
(8.5 x 11 in.)
Legal
216 x 356 mm
(8.5 x14 in.)
Executive
184 x 267 mm
(7.3 x 10.5 in.)
Oficio1
Optional
2000-sheet
tray
x
Multipurpose
feeder
Duplex unit
x
x
216 x340 mm
(8.5 x 13.4 in>)
Folio1
216 x 330 mm
(8.5 x 13 in.)
Statement1
140 x 216 mm
(5.5 x8.5 in.)
Universal3,4
138 x 210 mm
(5.5 x8.3 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
70 x 127 mm
(2.8 x 5 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
148 x 182 mm
(5.8 x 7.7 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
7 3/4 Envelopes
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
DL Envelope
110 x 220 mm
(4.3 x 8.7 in)
250-or 550-sheet
trays (standard
or optional
Paper size
Dimensions
Other Envelope
98 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
Optional
2000-sheet
tray
Multipurpose
feeder
Duplex unit
1This
size appears in the Paper Size menu only when the paper source does not support size sensing or
when size sensing is turned off.
2Only
3This
size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the
software application.
4
To support duplexing, the Universal width must be between 148 mm (5.8 in) and 216 mm (8.5 in);
Universal length must be between 182 mm (7.2 in) and 356 mm (14 in).
250-or 550-sheet
trays (standard or
optional
Multipurpose
feeder
Duplex unit
Plain
Bond
Colored
Custom
Letterhead
Light
Heavy
Preprinted
Rough/Cotton
Recycled
Card stock
Envelopes
Labels
Transparencies
1Printing labels requires a special label fuser cleaner which prevents duplexing. The label fuser cleaner is
General information
1-7
Paper type
Output
Expander (550
sheets) or High
Capacity
Output stacker
(1850 sheets)
Labels1
Transparencies
Paper
5-Bin Mailbox
(500 sheets)1
StapleSmart II
Finisher
(500 sheets)2
x
Plain
Bond
Colored
Custom
Letterhead
Light
Heavy
Preprinted
Rough/Cotton
Recycled
Card stock
Envelopes
1Supports
2Maximum
of 50 sheets of 75 g/m2 (20 lb) paper per stapled packet. Results may vary with heavier
paper.
Tools required
Flat-blade screwdrivers, various sizes
#1 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic short-blade
7/32 inch (5.5 mm) open-end wrench
7.0 mm nut driver
Needle nose pliers
Diagonal side cutters
Spring hook
Analog or digital multimeter
Flash light (optional)
Acronyms
BLDC
CRU
CSU
DIMM
DRAM
DVM
EDO
EEPROM
EP
EPROM
ESD
FRU
GB
HCIT
HVPS
ITC
LASER
LCD
LED
LVPS
MPF
MROM
MS
NVRAM
OEM
OPT
PC
pel
POR
POST
PP
PWM
RFID
RIP
ROM
SDRAM
SIMM
SRAM
UAT
UPR
V ac
V dc
VOM
Brushless DC motor
Customer Replaceable Unit
Customer setup
Dual Inline Memory Module
Dynamic Random Access Memory
Digital multimeter
Enhanced Data Out
Electrically Erasable Programable Read-Only Memory
Electrophotographic process
Erasable Programmable Read-Only Memory
Electrostatic Discharge
Field Replaceable Unit
Gigabyte
High-capacity Input Tray
High Voltage Power Supply
Internal Tray Card
Light Amplification by Stimulated Emission of Radiation
Liquid Crystal Display
Light-Emitting Diode
Low Voltage Power Supply
Multipurpose feeder
Masked Read Only Memory
Microswitch
Nonvolatile Random Access Memory
Original Equipment Manufacturer
Optical Sensor
Photoconductor
Picture element
Power-On Reset
Power-On Self Test
Parts Packet
Pulse Width Modulation
Radio Frequency Identification
Raster Imaging Processor
Read Only Memory
Synchronous Dynamic Random Access Memory
Single Inline Memory Module
Static Random Access Memory
Universally Adjustable Tray)
Used Parts Return
Volts alternating current
Volts direct current
Volt Ohmmeter
General information
1-9
2. Diagnostic information
Start
CAUTION:
Unplug the power cord from the electrical outlet before you connect or disconnect any cable
electronic board or assembly.
CAUTION:
If the printer is kept on, never touch the conductive parts if not specifically required. The power
switch and inlet of the low voltage power supply card (LVPS card) assembly is live even while
the power supply is cut off. Never touch the live parts.
CAUTION:
Be careful to avoid burns by safely handling hot parts.
CAUTION
The printer weight is greater than 18kg (40 lbs) and requires two or more trained personnel to
lift it safely. Use the hand holds on the side of the printer. Make sure your fingers are not
under the printer when you lift or set the printer down.
WARNING: When operating the driving units using the diagnostics or other tools, be sure to keep them covered
unless otherwise specified.
WARNING: When operating the driving units using the diagnostics or other tools, never touch the driving units.
When operating the driving units using diagnostics or other tools, be sure to follow the procedures in this
manual.
WARNING: Servicers should wear a wrist band or the like to remove static electricity from their body, grounding
their body while working. Go to Handling ESD-sensitive parts on page 4-1.
Note: There may be printer error messages that are not contained in this service manual. Call your next level
support for assistance.
Diagnostic information
2-1
With the power cord unplugged from the wall outlet, check that the cord is free from breakage, short-circuit,
disconnected wire, or incorrect connection in the power cord.
The printer is properly grounded. Check the power cord ground terminal.
The printer is not installed at a place subjected to extreme temperature, extreme humidity or rapid changes
in temperature.
The printer is not installed close to water service, humidifier, heat generating unit, fire, in a very dusty
place, or a place exposed to air flow from the air conditioning system.
The printer is not installed in a place where volatile gas or inflammable gas is generated.
The printer is not installed in direct sun.
The printer is installed on a level and stable surface.
Media meets specifications and is installed properly.
Customer maintenance parts have been replaced at the specified intervals.
Check all attached options for proper attachment and electrical connection.
Refer to the Users Guide for proper installation.
and
Error contents
Description/Action
System
Timeout
System Timeout
30.XX
31.XX
Defective Cartridge
32.XX
34
Short Paper
Diagnostic information
2-3
Error
code or
message
35
Error contents
Res Save Off
Deficient Memory
Description/Action
37
Insufficient Collation
Area
Press
to disable
Resource Save and
continue printing.
To enable Resource Save
after you get this message:
- Make sure the link
buffers are set to Auto,
then exit the menus to
activate the link buffer
changes.
- When Ready is
displayed, enable
Resource Save.
Install additional memory.
The following actions may be
taken:
Press
to clear the
message. To perform the
defragment operation:
- Delete fonts, macros,
and other data in RAM.
- Install additional printer
memory.
Press
until Busy/
Waiting appears. The
following actions are
available:
- Cancel Job
- Reset Printer
- Reset Active Bin
Error
code or
message
37
Error contents
Insufficient Memory
Description/Action
This message displays when
the printer memory used to
restore the Print and Hold jobs
from the disk and found that
some or all of the jobs could
not be restored. The printer ran
out of memory while attempting
to restore the jobs.
38
Memory Full
39
Complex Page
Diagnostic information
2-5
Error
code or
message
44.01
Error contents
RFID Error
Description/Action
Bad tag error: a tag has failed
to program, or the Retry
Count has been exceeded.
Note: This error is not a data
parsing error, but indicates bad
RFID media. It is posted only if
the Stop on Error menu
setting is set to ON.
44.11
RFID Error
44.12
RFID Error
Subcommand appears
truncated
44.13
RFID Error
44.14
RFID Error
44.15
RFID Error
44.16
RFID Error
44.17
RFID Error
44.18
RFID Error
Invalid op code
44.19
RFID Error
44.20
RFID Error
Invalid protocol
44.21
RFID Error
44.22
RFID Error
44.23
RFID Error
Invalid ID length
44.24
RFID Error
44.25
RFID Error
Error
code or
message
Error contents
Description/Action
44.26
RFID Error
44.27
RFID Error
Unsupported SA Code
44.28
RFID Error
44.29
RFID Error
Unsupported Feature
44.31
RFID Error
44.32
RFID Error
44.33
RFID Error
44.34
RFID Error
44.35
RFID Error
Diagnostic information
2-7
Error
code or
message
Error contents
Description/Action
44.36
RFID Error
42.XY
Cartridge Region
Mismatch
51
Defective Flash
Press
to clear the
message. The flash is marked
as bad and normal operation
continues. Flash operations
are not allowed until the
problem is resolved.
Error
code or
message
Error contents
Description/Action
52
Flash Full
Press
to clear the
message. The flash is marked
as bad and normal operation
continues. Flash operations
are not allowed until the flash is
formatted.
54
54
Press
to clear the
message and continue
printing.
The job may not print
correctly.
Program new firmware for
the network interface.
Reset the printer.
Press
to clear the
message and continue
printing.
The job may not print
correctly.
Program new firmware for
the network interface.
Reset the printer.
55
Unsupported Option
in Slot [x]
An unsupported option is
installed in the specified
solutions port. Power off the
printer and remove the
unsupported option in the
specified slot.
56
Diagnostic information
2-9
Error
code or
message
56
56
Error contents
Description/Action
Press
to clear the
message. The printer
discards any data received
on the USB port.
Press
until Busy/
Waiting appears. The
following are available:
- Reset Printer
Reset Active Bin
56
58
Invalid Tray
Configuration
58
Error
code or
message
Error contents
Description/Action
58
58
59
Incompatible Duplex
59
Incompatible
Envelope Feeder
An incompatible envelope
feeder is installed.
Remove the incompatible
feeder and press
to clear
the message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
Diagnostic information
2-11
Error
code or
message
Error contents
Description/Action
59
Incompatible Output
Bin [x]
59
An incompatible tray is
installed. For Tray x, x= 2, 3, 4,
or 5.
Remove the incompatible tray
and press
to clear the
message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
61
Defective Disk
press
to clear the
message. The disk is marked
defective and normal printer
operations continue. Disk
operations are not allowed with
a defective disk. The Format
Disk menu is not shown.
62
Disk Full
TBD
80
Routine Maintenance
Needed
Scheduled maintenance
required.
Refer to chapter 6.
Go to Preventive
maintenance on page 6-1.
Error
code or
message
Error contents
Description/Action
88
Cartridge Low
88
88
Replace Cartridge
Diagnostic information
2-13
Error contents
Sensor (input) area
jam
Description/Action
The media is jammed in the
sensor (input) area.
200.01
Sensor (input)
lingering jam
Source = MPF, duplex
or envelope feeder
200.02
Sensor (input)
lingering jam
200.04
200.06
200.07
200.08
Error
code or
message
Error contents
Description/Action
200.09
200.10
Printhead motor
synchronization error
200.11
Printhead polygon
mirror synchronization
error
200.12
Diagnostic information
2-15
Error
code or
message
200.13
200.14
Error contents
Sensor (input) static
jam
Description/Action
200.15
200.16
200.17
Sensor (input)
lingering jam
Source = Tray 1
Tray level= Not Low
200.18
Sensor (input)
lingering jam
Source = Tray 1
Tray level = Low
200.19
Sensor (input)
lingering jam
Source = Tray 1
Tray level = Empty
Error
code or
message
200.27
Error contents
Sensor (input)
lingering jam
Source = Tray 2
Tray level = Not Low
200.28
Sensor (input)
lingering jam
Source = Tray 2
Tray level = Low
200.29
Sensor (input)
lingering jam
Source = Tray 2
Tray level = Empty
200.32
200.33
Description/Action
The media reached the sensor
(input) but did not clear it within
the specified time.
200.37
Sensor (input)
lingering jam
Source = Tray 3
Tray level= Not Low
200.38
Sensor (input)
lingering jam
Source = Tray 3
Tray level = Low
200.34
Diagnostic information
2-17
Error
code or
message
200.39
Error contents
Sensor (input)
lingering jam
Source = Tray 3
Tray level = Empty
200.47
Sensor (input)
lingering jam
Source = Tray 4
Tray level = Not Low
200.48
Sensor (input)
lingering jam
Source = Tray 4
Tray level = Low
200.49
Sensor (input)
lingering jam
Source = Tray 4
Tray level = Empty
200.57
Sensor (input)
lingering jam
Source = Tray 5
Tray level = Not Low
200.58
Sensor (input)
lingering jam
Source = Tray 5
Tray level = Low
200.59
Sensor (input)
lingering jam
Source = Tray 5
Tray level = Empty
201.00
Description/Action
The media reached the sensor
(input) but did not clear it within
the specified time.
Type 1 fuser
201.01
Error
code or
message
201.02
Error contents
Description/Action
Type 1 fuser
201.03
Type 1 fuser
201.04
Sensor (narrow
media) late jam
Type 1 fuser
201.06
Sensor (narrow
media) late jam
Type 1 fuser
201.07
201.25
Type 2 fuser
201.26
Diagnostic information
2-19
Error
code or
message
201.27
Error contents
Description/Action
Type 2 fuser
201.28
Type 2 fuser
201.29
Sensor (narrow
media) late jam
Type 2 fuser
201.30
201.31
Sensor (narrow
media) late jam
Type 2 fuser
201.32
201.50
Error
code or
message
201.51
Error contents
Main drive motor
assembly load error.
Type 1 fuser
Description/Action
201.52
201.53
Type 1 fuser
Fuser page count has
exceeded life
201.54
Sensor (narrow
media) late jam
Type 1 fuser
201.56
Sensor (narrow
media) late jam
Type 1 fuser
Fuser page count has
exceeded life.
Diagnostic information
2-21
Error
code or
message
201.57
Error contents
Description/Action
Type 1 fuser
Fuser page count has
exceeded life
201.75
201.76
201.77
201.78
Type 2 fuser
Fuser page count has
exceeded life
201.79
Sensor (narrow
media) late jam
Type 2 fuser
Fuser page count has
exceeded life
Error
code or
message
201.80
Error contents
Operator panel door
assembly interlock
switch open failure
Type 2 fuser
Description/Action
201.81
Sensor (narrow
media) late jam
Type 2 fuser
202.00
202.01
202.02
and
Type 1 fuser
Type 1 fuser
202.03
Sensor (narrow
media) static jam
Type 1 fuser
2-23
Error
code or
message
202.04
Error contents
Sensor (fuser output)
bounce
Type 1 fuser
202.06
202.07
202.09
202.10
202.11
202.13
and
Type 1 fuser
Type 1 fuser
and
Sensor (narrow
media) static jam
Type 1 fuser
Destination is output
option.
Type 1 fuser
Destination is
standard bin.
202.12
Description/Action
Error
code or
message
202.25
Error contents
Paper jam around
fuser exit or redrive
area.
Description/Action
Type 2 fuser
202.26
202.27
Sensor (narrow
media) static jam
202.30
Type 2 fuser
202.29
and
Type 2 fuser
Type 2 fuser
202.28
202.31
202.32
Diagnostic information
2-25
Error
code or
message
202.34
Error contents
Description/Action
Type 2 fuser
202.35
202.36
Type 2 fuser
Destination is
standard bin.
202.37
and
Type 2 fuser
Destination is output
option.
202.38
and
and
Sensor (narrow
media) static jam
Type 2 fuser
Type 2 fuser
and
202.50
Error
code or
message
202.51
Error contents
Description/Action
Destination is
standard bin.
Type 1 fuser
202.53
Sensor (narrow
media) static jam
Type 1 fuser
Fuser page count has
exceeded life.
202.54
202.56
202.57
202.59
202.60
and
Media did not reach the sensor
(narrow media)
Diagnostic information
2-27
Error
code or
message
202.61
Error contents
Description/Action
Destination is
standard bin.
Type 1 fuser
Fuser page count has
exceeded life.
202.62
202.63
and
Media did reach the sensor
(narrow media)
Destination is
standard bin.
Type 2 fuser
Fuser page count has
exceeded life.
202.77
Type 2 fuser
202.76
Type 1 fuser
Sensor (narrow
media) static jam
202.75
Error
code or
message
202.78
Error contents
Sensor (narrow
media) static jam
Type 2 fuser
Description/Action
Media remains on the sensor
(narrow media) during the
warm up sequence.
202.79
202.84
202.85
202.86
and
Media did not reach the sensor
(narrow media)
Diagnostic information
2-29
Error
code or
message
202.87
Error contents
Description/Action
Destination is output
option.
Type 2 fuser
Fuser page count has
exceeded life.
202.88
and
Media did reach the sensor
(narrow media)
Sensor (narrow
media) static jam
Type 2 fuser
Fuser page count has
exceeded life.
202.99
203.00
203.01
Internal duplex
Error
code or
message
Error contents
Description/Action
203.08
203.10
Media tray 1
203.18
Redrive motor
assembly underspeed
error.
203.20
Diagnostic information
2-31
Error
code or
message
230.00
Error contents
Paper jam around
internal duplex.
Description/Action
Page may be jammed in
internal duplex area.
Source = Internal
duplex
230.01
230.02
230.03
230.04
230.05
230.06
230.07
Error
code or
message
230.08
Error contents
Internal duplex drive
motor load error
Source = Internal
duplex
230.10
230.13
230.14
Description/Action
Diagnostic information
2-33
Error
code or
message
230.18
Error contents
Internal duplex drive
motor assembly
underspeed error.
Description/Action
Source = Internal
duplex
230.20
231.00
232.00
233.00
Sensor (duplex
double-feed) late jam
Source = External
duplex
Error
code or
message
234.00
Error contents
Sensor (duplex exit)
late jam
Source = External
duplex
235.00
Sensor (duplex
double-feed) lingering
jam
Source = External
duplex
236.00
237.00
Description/Action
Diagnostic information
2-35
Error
code or
message
237.07
Error contents
Paper jam around
external duplex
Description/Action
Page may be jammed in
external duplex area.
Source = External
duplex.
238.00
External duplex
sensor static jam
Source = External
duplex
238.01
238.02
238.03
Error
code or
message
238.04
Error contents
Sensor (duplex
double-feed) static
jam
Description/Action
Source = External
duplex
238.05
Source = External
duplex
238.06
Source = External
duplex
238.07
Source = External
duplex
239.00
Diagnostic information
2-37
Error
code or
message
239.01
Error contents
External duplex
assembly error
Description/Action
Source = External
duplex
239.02
External duplex
assembly error
Source = External
duplex
239.03
Device controls
response error.
Source = External
duplex
Error
code or
message
239.04
Error contents
Input device ready
response error.
Description/Action
Source = External
duplex
239.05
Output device
response error.
Source = External
duplex
239.06
Diagnostic information
2-39
Error
code or
message
239.07
Error contents
Select output device
error.
Description/Action
Source = External
duplex
239.08
239.11
241.00
Error
code or
message
241.01
Error contents
Pick motor control
failure.
Media tray 1
241.06
241.07
Description/Action
Diagnostic information
2-41
Error
code or
message
241.08
Error contents
Pick motor load error
Source = Media tray 1
241.10
241.11
241.12
241.14
241.15
241.16
Description/Action
The pick motor has failed or
caused high mechanical load
due to paper jam or bind.
Error
code or
message
241.18
Error contents
Sensor (input) late
jam
Source = Tray 1
241.19
241.20
Description/Action
The media is late reaching the
sensor (input) within the
specified time.
242.02
242.03
242.04
Source = Tray 1
242.00
Diagnostic information
2-43
Error
code or
message
242.05
Error contents
Description/Action
Source = Tray 2
242.06
242.08
242.09
242.10
242.13
242.16
242.17
242.18
242.19
Error
code or
message
242.52
Error contents
Tray 2 pick motor
overrun failure
Source = Tray 2
242.33
242.34
Description/Action
Source = Tray 2
242.35
Source = Tray 2
242.36
242.37
242.39
242.40
Source = Tray 2
Diagnostic information
2-45
Error
code or
message
242.49
Error contents
HCIT tray lift motor
stalled failure
Source = Tray 2
Description/Action
The HCIT tray lift motor has
stalled or has become
obstructed.
242.50
242.52
Error
code or
message
242.65
242.66
Error contents
Pick motor load error
Description/Action
Pick motor
underspeed failure
Diagnostic information
2-47
Error
code or
message
242.67
Error contents
Description/Action
242.68
242.69
Error
code or
message
Error contents
Description/Action
243.00
243.02
Source = Tray 3
243.03
243.04
243.05
243.06
243.08
243.10
243.13
243.16
Diagnostic information
2-49
Error
code or
message
243.17
Error contents
Description/Action
Source = Tray 3
243.18
243.19
243.33
243.34
Source = Tray 3
243.35
Source = Tray 3
243.36
243.37
243.39
243.40
Error
code or
message
243.49
Error contents
HCIT tray lift motor
stalled failure
Source = Tray 3
Description/Action
The HCIT tray lift motor has
stalled or has become
obstructed.
243.50
243.52
Diagnostic information
2-51
Error
code or
message
243.65
243.66
Error contents
Pick motor load error
Pick motor
underspeed failure
Description/Action
Error
code or
message
243.67
Error contents
Description/Action
243.68
243.69
Diagnostic information
2-53
Error
code or
message
Error contents
Description/Action
244.00
244.02
Source = Tray 4
244.03
244.04
244.05
244.06
244.08
244.10
244.13
244.16
Error
code or
message
Error contents
Description/Action
244.17
244.18
Source = Tray 4
244.19
244.33
244.34
Source = Tray 4
244.35
Source = Tray 4
244.36
244.37
244.39
244.40
Diagnostic information
2-55
Error
code or
message
244.49
Error contents
HCIT tray lift motor
stalled failure
Source = Tray 4
Description/Action
The HCIT tray lift motor has
stalled or has become
obstructed.
244.50
244.52
Error
code or
message
244.65
244.66
Error contents
Pick motor load error
Description/Action
Pick motor
underspeed failure
Diagnostic information
2-57
Error
code or
message
244.67
Error contents
Description/Action
244.68
244.69
Error
code or
message
Error contents
Description/Action
245.00
245.02
Source = Tray 5
245.03
245.04
245.05
245.06
245.08
245.10
245.13
245.16
Diagnostic information
2-59
Error
code or
message
245.17
Error contents
Description/Action
Source = Tray 5
245.18
245.19
245.33
245.34
Source = Tray 5
245.35
Source = Tray 5
345.36
245.37
245.39
245.40
Error
code or
message
245.49
Error contents
HCIT tray lift motor
stalled failure
Source = Tray 5
Description/Action
The HCIT tray lift motor has
stalled or has become
obstructed.
245.50
245.52
Diagnostic information
2-61
Error
code or
message
245.65
245.66
Error contents
Pick motor load error
Pick motor
underspeed failure
Description/Action
Error
code or
message
245.67
Error contents
Description/Action
245.68
245.69
Diagnostic information
2-63
Error
code or
message
250.00
Error contents
MPF area jam
Source = MPF
Description/Action
The media is jammed in the
MPF area.
250.03
250.06
250.07
250.08
250.09
250.10
250.11
260.00
Error
code or
message
Error contents
Description/Action
260.01
Envelope feeder
assembly error
260.02
Envelope feeder
assembly error
260.05
Sensor (envelope
feeder pass through)
lingering jam
Source = Envelope
feeder
Diagnostic information
2-65
Error
code or
message
260.06
Error contents
Sensor (envelope
feeder pass through)
late jam
Source = Envelope
feeder
260.07
260.10
260.11
260.12
Description/Action
260.13
sensor (envelope
feeder pass through)
static jam
260.14
Source = Envelope
feeder
Error
code or
message
260.15
Error contents
Sensor (input) late
jam
Source = Envelope
feeder
260.16
271.03
x = bin
number
Description/Action
Output expander
271.04
x = bin
number
271.05
x = bin
number
27x.14
x = bin
number
Diagnostic information
2-67
Error
code or
message
27x.15
x = bin
number
Error contents
Sensor (output pass
through) static jam
Applies to:
High capacity stacker
Mailbox
Description/Action
Offset stacker
Output expander
Sensor (mailbox
empty) static jam
Applies to:
Mailbox
27x.29
x = bin
number
27x.50
x = bin
number
27x.50
x = bin
number
Offset stacker
Error
code or
message
27x.51
x = bin
number
Error contents
Description/Action
Applies to:
Offset stacker
Sensor (mailbox
empty) lingering jam
Applies to:
Mailbox
27x.53
x = bin
number
Sensor (mailbox
empty) late jam
Applies to:
Mailbox
27x.54
x = bin
number
27x.55
x = bin
number
Sensor (mailbox
empty) lingering jam
Applies to:
Mailbox
27x.58
x = bin
number
28x.25
x = bin
number
StapleSmart finisher
Diagnostic information
2-69
Error
code or
message
28x.26
x = bin
number
Error contents
Description/Action
Applies to:
StapleSmart finisher
28x.27
x = bin
number
StapleSmart finisher
28x.28
x = bin
number
StapleSmart finisher
28x.29
x = bin
number
28x.30
x = bin
number
StapleSmart finisher
28x.31
x = bin
number
Transport motor
encoder not detected
Applies to:
StapleSmart finisher
28x.32
x = bin
number
Transport motor
encoder not detected
Applies to:
StapleSmart finisher
28x.33
x = bin
number
Transport motor
overspeed failure
Applies to:
x = bin
number
Transport motor
underspeed failure
Applies to:
StapleSmart finisher
StapleSmart finisher
28x.34
Error
code or
message
28x.35
x = bin
number
Error contents
Sensor (self priming)
late failure
Applies to:
Description/Action
StapleSmart finisher
28x.36
x = bin
number
StapleSmart finisher
StapleSmart finisher
Diagnostic information
2-71
Error
code or
message
28x.38
x = bin
number
Error contents
Staple ready home
position jam
Applies to:
StapleSmart finisher
Description/Action
28x.39
x = bin
number
Error
code or
message
28x.40
x = bin
number
Error contents
Left tamper does not
leave home position
failure
Description/Action
Applies to:
StapleSmart finisher
Diagnostic information
2-73
Error
code or
message
28x.42
x = bin
number
Error contents
Description/Action
Applies to:
StapleSmart finisher
Applies to:
StapleSmart finisher
StapleSmart finisher
28x.45
x = bin
number
Error
code or
message
28x.46
x = bin
number
Error contents
Paddle home position
jam
Applies to:
Description/Action
The sensor (paddle HP) does
not detect that the paddle is
operating.
StapleSmart finisher
StapleSmart finisher
28x.48
x = bin
number
Deflector gate
transition to output
option not detected
Applies to:
StapleSmart finisher
28x.49
x = bin
number
Deflector gate
transition to standard
bin not detected
Applies to:
StapleSmart finisher
Diagnostic information
2-75
Error
code or
message
28x.50
x = bin
number
Error contents
Left tamper home
position jam
Applies to:
Description/Action
The left tamper home position
is not detected by the sensor
(left tamper HP)
StapleSmart finisher
StapleSmart finisher
Applies to:
StapleSmart finisher
28x.53
x = bin
number
Error
code or
message
28x.54
x = bin
number
Error contents
Eject motor encoder
not detected
Applies to:
Description/Action
StapleSmart finisher
28x.55
x = bin
number
Eject motor
overspeed failure
Applies to:
StapleSmart finisher
28x.56
x = bin
number
Eject motor
underspeed failure
Applies to:
x = bin
number
x = bin
number
28x.59
x = bin
number
StapleSmart finisher
28x.58
StapleSmart finisher
28x.57
28x.60
x = bin
number
StapleSmart finisher
Diagnostic information
2-77
Error
code or
message
28x.61
x = bin
number
Error contents
Description/Action
Applies to:
StapleSmart finisher
28x.62
x = bin
number
Applies to:
StapleSmart finisher
28x.63
x = bin
number
StapleSmart finisher
28x.64
x = bin
number
Applies to:
StapleSmart finisher
28x.65
x = bin
number
StapleSmart finisher
28x.66
x = bin
number
StapleSmart finisher
28x.67
x = bin
number
Error
code or
message
28x.68
x = bin
number
Error contents
Description/Action
Applies to:
StapleSmart finisher
Staples empty
28x.69
x = bin
number
Diagnostic information
2-79
Error
code or
message
28x.70
x = bin
number
Error contents
Stapler mechanism
not in home position
failure
Applies to:
Description/Action
StapleSmart finisher
28x.71
x = bin
number
Deflector gate
transition to standard
bin not detected
Applies to:
StapleSmart finisher
281.72
x = bin
number
Sensor (media in
stapler) static jam
Applies to:
StapleSmart finisher
Error
code or
message
Error contents
Description/Action
901xx
902.xx
903.xx
904.xx
Interface violation by
RIP
Diagnostic information
2-81
Error
code or
message
Error contents
Description/Action
905.xx
Interface violation by
paperport device
906.xx
910.00
911.00
912.00
Error
code or
message
Error contents
Description/Action
913.00
914.00
914.01
915.00
Redrive motor
encoder not detected
failure
915.01
Diagnostic information
2-83
Error
code or
message
Error contents
Description/Action
916.00
916.01
920.00
Fuser under
temperature
Fuser type = 1
920.01
Error
code or
message
920.02
Error contents
Fuser warm-up failure
Fuser type = 1
920.03
920.04
Description/Action
Diagnostic information
2-85
Error
code or
message
920.06
Error contents
Fuser warm-up failure
920.25
Fuser type = 1
Fuser under
temperature
Fuser type = 2
Fuser type = 1
920.07
Description/Action
Error
code or
message
920.26
Error contents
Description/Action
Fuser type = 2
920.27
920.28
920.29
Diagnostic information
2-87
Error
code or
message
920.31
Error contents
Fuser warm-up failure
920.50
Fuser type = 2
Fuser under
temperature
Fuser type = 1
Fuser page count has
exceeded life.
920.51
Fuser type = 2
920.32
Description/Action
Error
code or
message
920.52
Error contents
Fuser warm-up failure
Fuser type = 1
Description/Action
The fuser hot roll fell to far
below desired temperature
while in standby control.
920.54
920.56
920.57
920.75
Fuser under
temperature
Fuser type = 2
Fuser page count has
exceeded life.
920.76
920.77
920.78
920.79
Diagnostic information
2-89
Error
code or
message
920.81
Error contents
Fuser warm-up failure
Fuser type = 2
Description/Action
The fuser hot roll temperature
does not increase while the
lamp is turned on.
922.00
922.02
Error
code or
message
922.03
Error contents
Fuser warm-up failure
922.05
Fuser type = 1
Fuser type = 1
922.04
Description/Action
Fuser type = 1
Diagnostic information
2-91
Error
code or
message
922.06
Error contents
Description/Action
Fuser type = 1
922.07
922.25
Error
code or
message
922.27
Error contents
Fuser warm-up failure
Fuser type = 2
922.28
Description/Action
Diagnostic information
2-93
Error
code or
message
922.29
922.30
Error contents
Description/Action
Fuser type = 2
922.31
Error
code or
message
922.32
Error contents
Description/Action
Fuser type = 2
922.50
922.53
922.54
922.56
922.57
Diagnostic information
2-95
Error
code or
message
922.75
Error contents
Fuser warm-up failure
Fuser type = 2
Description/Action
The fuser hot roll failed to
reach target temperature.
922.78
922.79
922.81
922.82
923.00
Fuser over
temperature failure.
Fuser type = 1
923.01
Fuser over
temperature failure.
Fuser type = 1
Error
code or
message
923.25
Error contents
Fuser over
temperature failure.
Fuser type = 2
923.26
Fuser over
temperature failure.
Fuser type = 2
923.50
Fuser over
temperature failure.
Fuser type = 1
923.51
Fuser over
temperature failure.
Fuser type = 1
923.75
Fuser over
temperature failure.
Fuser type = 2
923.76
Fuser over
temperature failure.
Fuser type = 2
924.00
Description/Action
Fuser type = 1
924.01
924.25
924.26
Diagnostic information
2-97
Error
code or
message
924.50
Error contents
Open fuser thermistor
check
Description/Action
The fuser thermistor might be
faulty.
Fuser type = 1
Fuser page count has
exceeded life.
924.51
924.75
924.76
925.00
Incorrect fuser or
fuser lamp detected.
Fuser type = 1
925.01
Incorrect fuser or
fuser lamp detected.
Fuser type = 1
Error
code or
message
925.02
Error contents
Incorrect fuser or
fuser lamp detected.
Fuser type = 1
925.25
Incorrect fuser or
fuser lamp detected.
Fuser type = 2
925.26
Incorrect fuser or
fuser lamp detected.
Fuser type = 2
925.27
Incorrect fuser or
fuser lamp detected.
Fuser type = 2
925.50
Incorrect fuser or
fuser lamp detected.
Fuser type = 1
Fuser page count has
exceeded life.
Description/Action
2-99
Error
code or
message
925.51
Error contents
Incorrect fuser or
fuser lamp detected.
Fuser type = 1
Description/Action
925.52
Incorrect fuser or
fuser lamp detected.
Fuser type = 1
Fuser page count has
exceeded life.
925.75
Incorrect fuser or
fuser lamp detected.
Fuser type = 2
Fuser page count has
exceeded life.
925.76
Incorrect fuser or
fuser lamp detected.
Fuser type = 2
Fuser page count has
exceeded life.
925.77
Incorrect fuser or
fuser lamp detected.
Fuser type = 2
Fuser page count has
exceeded life.
Error
code or
message
Error contents
Description/Action
927.01
927.02
927.03
927.04
927.05
927.06
927.07
Diagnostic information
2-101
Error
code or
message
Error contents
Description/Action
927.11
927.13
927.14
927.15
927.16
927.17
929.01
Error
code or
message
Error contents
Description/Action
929.02
929.03
930.00
Incorrect printhead or
intermittent Hsync
931.00
932.00
933.00
934.00
Diagnostic information
2-103
Error
code or
message
Error contents
Description/Action
935.00
936.10
No halls detected at
motor start.
Motor = type 0
936.11
936.20
Error
code or
message
936.21
Error contents
Main drive motor
assembly failure
Description/Action
936.30
936.31
936.60
Diagnostic information
2-105
Error
code or
message
936.61
Error contents
Main drive motor
assembly failure
Description/Action
No lock detected at
normal motor start.
Motor = type 1
936.90
936.91
937.40
Error
code or
message
937.41
Error contents
Main drive motor
assembly failure
Description/Action
937.50
937.51
937.70
Diagnostic information
2-107
Error
code or
message
937.71
Error contents
Description/Action
Motor = type 1
LVPS
Grounding wire
If the jumper wire is NOT
present, install the 40X7028
internal duplex grounding kit.
This should only be done for
machines with an installed
internal duplex assembly.
1. Check all connections on
the system card assembly.
2. Check all connections on
the main drive motor
assembly.
3. Replace the main drive
motor assembly. Go to
Output cover assembly
removal on page 4-54.
4. Replace the system card
assembly if problem
remains. Go to System
card assembly removal
on page 4-76.
937.80
Error
code or
message
937.81
Error contents
Main drive motor
assembly failure
Description/Action
939.00
RIP-engine communication
lost.
940.00
947.00
948.00
949.00
Diagnostic information
2-109
Error
code or
message
950.xx
Error contents
NVRAM mismatch
failure
Description/Action
Mismatch between system
card EEPROM and operator
panel mirror.
".xx" codes:
00-29: mismatch between
system and mirror
30-60: mismatch between
secure and system
952.xx
NVRAM failure
953.xx
NVRAM failure
954.xx
NVRAM failure
Error
code or
message
955.xx
956.xx
Error contents
NVRAM failure
System card
processor failure
Description/Action
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
956.01
957.xx
System card
processor over
temperature
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
958.xx
959.xx
NAND failure
Print cartridge
authentication failure
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
960.xx
Memory failure
961.xx
Memory failure
962.xx
Memory failure
963.xx
Memory failure
964.xx
Emulation failure
1.
Diagnostic information
2-111
Error
code or
message
975.xx
Error contents
Network Error
Description/Action
The system detected an
unrecognizable network port
976.xx
978.xx
979.xx
Network Error
Network Error
Network Error
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
980.00
981.00
982.00
982.01
982.02
982.03
Communication
failure
Communication
failure
Communication
failure
Communication
failure
Communication
failure
Communication
failure
Communications error
detected by the paper port
device.
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
Error
code or
message
982.04
Error contents
Output option
communication
failure.
Description/Action
An output option was not fully
seated onto the printer or has
been removed while the main
power is turned on.
982.06
Paperport failure
982.07
982.11
Paperport failure
982.12
Paperport failure
Go to System card
assembly removal on
page 4-76.
Go to System card
assembly removal on
page 4-76.
982.13
983.00
Communication
failure
984.00
Communication
failure
Diagnostic information
2-113
Error
code or
message
Error contents
Description/Action
985.01
985.02
Error
code or
message
Error contents
Description/Action
985.03
985.04
Diagnostic information
2-115
Error
code or
message
Error contents
Description/Action
985.05
985.06
Error
code or
message
Error contents
Description/Action
985.07
Antenna is disconnected
990.00
Output option
equipment check.
990.02
Paperport failure
990.03
Paperport failure
990.04
Paperport failure
Unsupported paperport
command
990.06
Paperport failure
990.09
Paperport failure
990.10
Paperport failure
Diagnostic information
2-117
Error
code or
message
990.11
Error contents
Paperport failure
Description/Action
Paperport parity error
990.12
Paperport failure
990.13
Paperport failure
Paperport encountered
multiple communication error
990.14
Paperport failure
990.51
990.53
Error
code or
message
990.54
Error contents
HCIT tray lift motor
lost encoder failure
Description/Action
The HCIT tray lift motor is not
reporting pulses back to the
engine.
990.90
Sensor connection
failure
991.00
991.05
Checksum failure
Bad checksum
Diagnostic information
2-119
Service checks
Sensor (input) service check
Step
1
Check
Check the sensor (input) for damage.
Yes
Go to step 2.
No
Replace the
sensor (input).
Go to Sensor
(input) removal
on page 4-71.
The sensor is
working properly
Go to step 2.
Replace the
Sensor (input).
Replace the
connection.
Go to Sensor
(input) removal
on page 4-71.
Check
Check the sensor (fuser output) for damage.
Yes
Go to step 2.
No
Replace fuser unit
assembly.
Go to Fuser unit
assembly
removal on
page 4-22.
The sensor is
working properly
Go to step 2.
Replace the
connection.
Go to Fuser unit
assembly
removal on
page 4-22.
Check
Check the sensor (narrow media) for damage.
Yes
Go to step 2.
No
Replace the fuser
unit assembly.
Go to Fuser unit
assembly
removal on
page 4-22.
The sensor is
working properly
Go to step 2.
Replace the
connection.
Go to Fuser unit
assembly
removal on
page 4-22.
Check
Check the sensor (duplex input) for damage.
Yes
Go to step 2.
Replace the
sensor (duplex
input).
Go to Sensor
(duplex input)
removal (5350dn,
5530dn, and
T656) on
page 4-69.
The sensor is
working properly
Go to step 2.
No
Diagnostic information
2-121
Step
Check
Check the above sensor for proper connection.
Is the above sensor connected properly?
Yes
Replace the
duplex input
sensor assembly
(internal duplex
only).
Go to Duplex
input sensor
assembly
removal (5350dn,
5530dn, and
T656) on
page 4-19.
or replace the
external duplex
unit assembly
(external duplex
only).
No
Replace the
connection.
Check
Check the sensor (duplex input) for damage.
Yes
Go to step 2.
Replace the
external duplex
unit assembly.
The sensor is
working properly
Go to step 2.
Replace the
external duplex
unit assembly.
Replace the
connection.
No
Check
Check the sensor (duplex exit) for damage.
Yes
Go to step 2.
Replace the
external duplex
unit assembly.
The sensor is
working properly
Go to step 2.
Replace the
external duplex
unit assembly.
Replace the
connection.
No
Check
Yes
No
The sensor is
working properly
Go to step 2.
Replace the
sensor (pass
through).
Replace the
connection.
Go to 250-sheet
controller card
assembly
removal on
page 4-107.
Check
Yes
No
The sensor is
working properly
Go to step 2.
Replace the
envelope feeder.
Replace the
connection.
230.04
230.06
237.00
239.11
241.06
214.10
241.11
241.12
241.14
241.15
241.16
241.18
242.09
250.03
250.06
250.07
250.08
250.09
250.10
250.11
260.07
260.10
260.11
260.12
260.14
260.15
260.16
Diagnostic information
2-123
Step
1
Check
Check the media size setup and tray guides for all media
trays.
Yes
Go to step 2.
Replace the
media, or change
the media size
setup.
Remove any
excess new
media.
Go to step 3
Replace the
damaged media
with new.
Go to step 4.
Go to step 5.
Remove
obstructions.
Go to step 6.
Go to step 8.
Go to step 7.
Clean or replace
the MPF pick roll
assembly.
Does the media size, in use, match the size set for all media
trays?
No
Go to MPF pick
roll assembly
removal on
page 4-37.
Perform a MPF print test and check the MPF pick solenoid
for proper operation.
Go to step 17.
Go to MPF pick
solenoid
assembly
removal on
page 4-38.
Go to step 9
Go to step 13
Go to step 10
Remove
obstructions.
10
Go to step 12.
Go to step 11.
11
Replace the
Sensor (duplex
input).
Replace the
connection.
Go to Sensor
(duplex input)
removal (5350dn,
5530dn, and
T656) on
page 4-69.
Step
12
Check
Perform a print test and check the duplex drive motor
assembly for proper operation.
Yes
Go to step 17.
No
Replace the
duplex drive motor
assembly.
Go to Duplex
drive motor
assembly
removal (5350dn,
5530dn, and
T656) on
page 4-18.
13
Go to step 14.
Go to step 16.
Go to step 15.
Replace the
external duplex
assembly.
Go to step 17.
Replace the
external duplex
assembly.
Go to step 17.
Clean or replace
the pick roll
assembly.
14
15
16
Check the two pick roll assemblies in the media tray being
picked from.
Are the above components free of excess wear and
contamination?
17
Go to Pick roll
assembly
removal on
page 4-57.
Go to step 18.
Remove
obstructions.
The sensor is
working properly.
Go to step 19.
Replace the
Sensor (input).
Go to Sensor
(input) removal
on page 4-71.
18
19
Go to step 20.
Replace the
connection.
Diagnostic information
2-125
Step
20
Check
Yes
Go to step 21.
Go to step 22.
Contact next
highest level of
tech support.
Problem solved.
21
22
No
200.02
200.17
200.18
200.19
200.27
200.28
200.29
200.37
200.38
200.39
200.47
200.48
200.49
200.57
200.58
200.59
Step
1
Check
Check the media size setup and tray guides for all media
trays.
Yes
Go to step 2.
Replace the
media, or change
the media size
setup.
Remove
obstructions.
Go to step 3.
Go to step 4.
Does the media size, in use, match the size set for all media
trays?
Go to Fuser unit
assembly
removal on
page 4-22.
No
Go to step 6.
Go to step 5.
Step
Check
Yes
Replace the
sensor (input).
No
Replace the
connection.
Go to Sensor
(input) removal
on page 4-71.
Go to step 8.
Go to step 7.
Replace the
connection.
Go to Fuser unit
assembly
removal on
page 4-22.
Replace the
connection.
Go to Output
cover assembly
removal on
page 4-54.
Go to step 10.
Remove
obstructions.
Contact next
highest level of
tech support.
Problem solved.
10
200.06
Step
1
200.08
Check
Check media origination.
200.14
200.33
Yes
No
Go to step 2.
Go to step 5.
Go to step 3.
Clean or replace
the MPF pick roll
assembly.
Go to MPF pick
roll assembly
removal on
page 4-37.
Diagnostic information
2-127
Step
Check
Perform a MPF print test and check the MPF pick solenoid
for proper operation.
Yes
Go to step 4.
No
Go to step 5.
Go to step 6.
Remove and
properly re-install
the media.
Go to step 7.
Go to step 9.
Go to step 8.
Replace the
Sensor (input).
Replace the
connection.
Check all of the media trays and the media path for partially
fed media.
Are the media trays and the media path free from any
partially fed pieces of media?
Go to Sensor
(input) removal
on page 4-71.
Contact next
highest level of
tech support.
Problem solved.
Step
1
Check
Yes
Go to step 2.
Go to step 4.
Go to step 3.
Replace the
Sensor (input).
Replace the
connection.
No
Go to Sensor
(input) removal
on page 4-71.
Contact next
highest level of
tech support.
Problem solved.
201.07
201.27
201.32
201.50
201.52
201.57
201.75
201.77
201.82
Step
1
Check
Check the media size setup and tray guides for all media
trays.
Yes
Go to step 2.
Replace the
media, or change
the media size
setup.
Go to step 3.
Remove and
properly re-install
the media.
Go to step 4.
Go to Fuser unit
assembly
removal on
page 4-22.
Go to step 5.
Does the media size, in use, match the size set for all media
trays?
No
Remove
obstructions.
Diagnostic information
2-129
Step
Check
Check the sensor (fuser output) for proper operation.
Yes
No
Go to step 7.
Go to step 6.
Replace the
connection.
Go to Fuser unit
assembly
removal on
page 4-22.
Go to step 8.
Remove
obstructions.
Go to step 9.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Go to step 10.
10
Contact next
highest level of
tech support.
Problem solved.
202.02
202.07
202.10
202.11
202.12
202.26
202.27
202.32
202.34
202.35
202.36
202.37
202.51
202.52
202.57
202.59
202.60
202.61
202.62
202.76
202.77
202.82
202.84
202.85
202.86
202.87
Step
1
Check
Check the media size setup and tray guides for all media
trays.
Yes
Go to step 2.
Replace the
media, or change
the media size
setup.
Go to step 3.
Remove and
properly re-install
the media.
Go to step 4.
Open then
properly close the
door assembly,
rear.
Go to step 5.
Go to Fuser unit
assembly
removal on
page 4-22.
Go to step 7.
Go to step 6.
Replace the
connection.
Does the media size, in use, match the size set for all media
trays?
No
Go to Fuser unit
assembly
removal on
page 4-22.
Go to step 8.
Replace the
redrive assembly.
Go to Option
removals on
page 4-85.
Go to step 9.
Replace the
redrive motor
assembly.
Go to Redrive
assembly
removal on
page 4-63.
Diagnostic information
2-131
Step
Check
Yes
Contact next
highest level of
tech support.
No
Problem solved.
202.13
202.31
202.63
202.81
202.88
Step
1
Check
Check the media path for partially fed or jammed media.
202.38
Yes
No
Go to step 2.
Go to step 4.
Go to step 3.
Replace the
connection.
202.56
Go to Fuser unit
assembly
removal on
page 4-22.
Contact next
highest level of
tech support.
Problem solved.
201.06
201.29
201.56
201.79
201.81
Step
1
Check
Check the media size setup and tray guides for all media
trays.
201.31
201.54
Yes
Go to step 2.
Replace the
media, or change
the media size
setup.
Go to step 3.
Remove and
properly re-install
the media.
Go to step 4.
Go to Fuser unit
assembly
removal on
page 4-22.
Go to step 5.
Remove
obstructions.
Go to step 7.
Go to step 6.
Replace the
connection.
Does the media size, in use, match the size set for all media
trays?
No
Go to Fuser unit
assembly
removal on
page 4-22.
Go to step 8.
Remove
obstructions.
Go to step 9.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Go to step 10.
Diagnostic information
2-133
Step
10
Check
Yes
Contact next
highest level of
tech support.
No
Problem solved.
202.13
202.28
202.63
202.78
202.88
Step
1
Check
Check the media path for partially fed or jammed media.
202.38
Yes
No
Go to step 2.
Go to step 4.
Go to step 3.
Replace the
connection.
202.53
Go to Fuser unit
assembly
removal on
page 4-22.
Contact next
highest level of
tech support.
Problem solved.
231.00
Step
1
Check
Check the door assembly, rear.
Yes
Go to step 2.
Open then
properly close the
door assembly,
rear.
Go to step 3.
Open then
properly close the
fuser access door.
Go to step 4
Go to step 10
Go to step 5
Remove
obstructions.
Go to step 6
Replace the
redrive assembly.
Go to Option
removals on
page 4-85.
Go to step 7.
Replace the
redrive motor
assembly.
Go to Redrive
assembly
removal on
page 4-63.
Go to step 8
Replace the
duplex drive motor
assembly.
Go to Duplex
drive motor
assembly
removal (5350dn,
5530dn, and
T656) on
page 4-18.
No
Go to step 10.
Go to step 9.
Replace the
Sensor (duplex
input).
Go to Sensor
(duplex input)
removal (5350dn,
5530dn, and
T656) on
page 4-69.
Replace the
connection.
Diagnostic information
2-135
Step
10
Check
Yes
Go to step 14.
Replace the
duplex drive motor
assembly.
Go to Duplex
drive motor
assembly
removal (5350dn,
5530dn, and
T656) on
page 4-18.
Go to step 12
Remove
obstructions.
Go to step 13.
Remove then
properly re-install
the external
duplex unit
assembly.
Go to step 14.
Replace the
external duplex
assembly.
Contact next
highest level of
tech support.
Problem solved.
11
12
13
No
14
230.05
Step
1
232.00
Check
Check media origination.
Yes
No
Go to step 2
Go to step 7
Go to step 3
Remove
obstructions.
Go to step 4.
Replace the
duplex guide
assembly, front.
Go to Duplex
guide assembly,
front removal
(5350dn, 5530dn,
and T656) on
page 4-20.
Step
Check
Check the sensor (duplex input) for proper operation.
Yes
No
Go to step 6.
Go to step 5.
Replace the
sensor (duplex
input).
Go to Sensor
(duplex input)
removal (5350dn,
5530dn, and
T656) on
page 4-69.
Replace the
connection.
Go to step 7.
Remove
obstructions.
Go to step x
Remove
obstructions.
Go to step 9.
Remove then
properly re-install
the external
duplex unit
assembly.
Go to step 10.
Replace the
external duplex
assembly.
Contact next
highest level of
tech support.
Problem solved.
10
Diagnostic information
2-137
238.01
Step
1
238.03
Check
Check media origination.
238.05
238.07
Yes
No
Go to step 2
Go to step 5
Go to step 3.
Go to step 7.
Go to step 4.
Replace the
sensor (duplex
input).
Replace the
connection.
Go to Sensor
(duplex input)
removal (5350dn,
5530dn, and
T656) on
page 4-69.
Go to step 6.
Go to step 7.
Replace the
external duplex
assembly.
Contact next
highest level of
tech support.
Problem solved.
242.03
242.04
242.05
242.06
242.10
242.16
242.37
243.02
243.03
243.04
243.04
243.05
243.06
243.10
243.16
243.37
244.02
244.03
244.04
244.05
244.06
244.10
244.16
244.37
245.02
245.03
245.04
245.05
245.06
245.10
245.13
245.16
245.37
Step
1
Check
Check the media size setup and tray guides for all media
trays.
Yes
Go to step 2.
Replace the
media, or change
the media size
setup.
Remove any
excess new
media.
Go to step 3
Replace the
damaged media
with new.
Go to step 4.
Go to step 5.
Remove
obstructions.
Go to step 6.
Clean or replace
the pick roll
assembly.
Does the media size, in use, match the size set for all media
trays?
Check the two pick roll assemblies in the media tray being
picked from.
Are the above components free of excess wear and
contamination?
No
Go to Pick roll
assembly
removal on
page 4-57
Go to step 7.
Go to step 6.
Replace the
appropriate
Sensor (pass
through).
Replace the
connection.
Go to 250-sheet
controller card
assembly
removal on
page 4-107.
Diagnostic information
2-139
Step
Check
Yes
Perform a print test and check the pick arm assembly for
the appropriate media tray.
Go to step 8.
No
Replace the
appropriate pick
arm assembly.
Go to Operator
panel door
assembly
removal (T656)
on page 4-49.
Go to step 9.
10
Problem solved.
242.40
243.08
244.40
245.08
245.40
Step
1
Check
Check the media size setup and tray guides for all media
trays.
243.40
244.08
Yes
Go to step 2.
Replace the
media, or change
the media size
setup.
Go to step 3.
Remove
obstructions.
Go to step 5.
Go to step 4.
Does the media size, in use, match the size set for all media
trays?
No
Step
Check
Yes
Replace the
appropriate
Sensor (pass
through).
No
Replace the
connection.
Go to 250-sheet
controller card
assembly
removal on
page 4-107.
Replace the
connection.
Go to Output
cover assembly
removal on
page 4-54.
Problem solved.
242.36
243.13
244.36
245.13
245.36
Step
1
Check
Check the media path for partially fed or jammed media.
243.36
244.13
Yes
Go to step 2.
Go to step 5.
Go to step 4.
Replace the
appropriate sensor
(pass through).
Replace the
connection.
No
Go to 250-sheet
controller card
assembly
removal on
page 4-107.
Problem solved.
Diagnostic information
2-141
Check
Check the output option for proper installation.
Yes
Go to step 2.
Remove then
reinstall the output
option
Go to step 3.
Remove
obstructions.
Go to step 5.
Go to step 4.
Replace the
stapler unit
assembly.
Replace the
connection.
No
Go to SFP
stapler assembly
stapler unit
assembly
removal on
page 4-183.
Problem solved.
Check
Check the output option for proper installation.
Yes
Go to step 2.
Remove then
reinstall the output
option
Go to step 3.
Remove
obstructions.
Go to step 5.
Go to step 4.
No
Step
Check
Check the above sensor for proper connection.
Is the above sensor connected properly?
Yes
Replace the
stapler unit
assembly.
No
Replace the
connection.
Go to SFP
stapler assembly
stapler unit
assembly
removal on
page 4-183.
Problem solved.
Check
Check the media path for partially fed or jammed media.
Yes
Go to step 2.
Go to step 4.
Go to step 3.
Replace the
stapler unit
assembly.
Replace the
connection.
No
Go to SFP
stapler assembly
stapler unit
assembly
removal on
page 4-183.
Problem solved.
Check
Check the output option for proper installation.
Is the above component properly installed?
Yes
Go to step 2.
No
Remove then
reinstall the output
option
Diagnostic information
2-143
Step
Check
Yes
No
Go to step 3.
Remove
obstructions.
Go to step 5.
Go to step 4.
Replace the
sensor (output
pass through).
Replace the
connection.
Go to High
capacity stacker
sensor (pass
through)
removal on
page 4-145.
Go to 5-bin
mailbox sensor
(pass through)
removal on
page 4-91.
Go to Output
expander sensor
(pass through)
removal on
page 4-170.
Problem solved.
Check
Check the output option for proper installation.
Yes
Go to step 2.
Remove then
reinstall the output
option
Go to step 3.
Remove
obstructions.
No
Step
Check
Check the sensor (output pass through) for proper
operation.
Yes
No
Go to step 5.
Go to step 4.
Replace the
sensor (output
pass through).
Replace the
connection.
Go to High
capacity stacker
sensor (pass
through)
removal on
page 4-145.
Go to 5-bin
mailbox sensor
(pass through)
removal on
page 4-91.
Go to Output
expander sensor
(pass through)
removal on
page 4-170.
Problem solved.
Check
Check the media path for partially fed or jammed media.
Yes
Go to step 2.
Go to step 4.
Go to step 3.
No
Diagnostic information
2-145
Step
Check
Check the above sensor for proper connection.
Is the above sensor connected properly?
Yes
Replace the
sensor (output
pass through).
No
Replace the
connection.
Go to High
capacity stacker
sensor (pass
through)
removal on
page 4-145.
Go to 5-bin
mailbox sensor
(pass through)
removal on
page 4-91.
Go to Output
expander sensor
(pass through)
removal on
page 4-170.
Problem solved.
Check
Check the output option for proper installation.
Yes
Go to step 2.
Remove then
reinstall the output
option
Go to step 3.
Remove
obstructions.
Go to step 5.
Go to step 4.
Replace the
sensor (mailbox
empty).
Replace the
connection.
No
Go to 5-bin
mailbox sensor
(media bin
empty) removal
on page 4-92.
Problem solved.
Check
Check the output option for proper installation.
Yes
Go to step 2.
Remove then
reinstall the output
option
Go to step 3.
Remove
obstructions.
Go to step 5.
Go to step 4.
Replace the
sensor (mailbox
empty).
Replace the
connection.
No
Go to 5-bin
mailbox sensor
(media bin
empty) removal
on page 4-92.
Problem solved.
Check
Check the media path for partially fed or jammed media.
Yes
Go to step 2.
Go to step 4.
Go to step 3.
No
Diagnostic information
2-147
Step
Check
Check the above sensor for proper connection.
Is the above sensor connected properly?
Yes
Replace the
sensor (mailbox
empty).
No
Replace the
connection.
Go to 5-bin
mailbox sensor
(media bin
empty) removal
on page 4-92.
Problem solved.
Check
Check the sensor (toner empty) for proper installation.
Yes
go to step 2.
Reinstall the
sensor (toner
empty)
The sensor is
working properly.
Go to step 3.
Replace the
sensor (toner
empty).
Replace the
connection.
No
Go to Sensor
(toner empty)
removal on
page 4-71.
Check
Yes
No
Go to step 3.
Go to step 2.
Go to step 4.
Go to step 5.
Problem solved.
Go to step 6.
Problem solved.
Problem solved.
Problem solved.
Diagnostic information
2-149
Faint print (low contrast) Faint print (Low contrast) on page 2-151.
Blank print (no print) Blank print (no print) on page 2-153.
Solid black Solid black on page 2-155.
Vertical blank lines (White stripes in media transport direction) Vertical lines and bands (process
direction) on page 2-156.
Horizontal band Horizontal white stripes or bands (side to side direction) on page 2-157
Vertical stripes Vertical stripes (process direction) on page 2-158.
Horizontal stripes Horizontal stripes (side to side direction) on page 2-159.
Partial lack Partial lack on page 2-161.
Spots Spots on page 2-162.
Afterimage After image on page 2-163.
Background (fog) Background (fog) on page 2-165.
Skew Skew on page 2-166.
Media damage Media damage on page 2-167.
No fuse No fuse on page 2-169.
Note: When horizontal lines and/or spots occur periodically, it is possibly caused by a particular roll. In this
case, measure the interval on the print test, and check the relation to the roll in the printer. The interval does not
necessarily match circumference of the roll.
Image Quality
Faint print (Low contrast)
Leading edge
Trailing edge
Before starting, check the media route for foreign objects, such as staples, clips, and scraps, in the media path.
Step
1
Check
Check the media condition.
Yes
No
Problem solved.
Go to step 2.
Go to step 3.
Replace the
print cartridge.
Go to step 4.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Go to step 5.
Inspect, clean
and reinstall
replace the print
cartridge.
Go to step 6.
Remove debris
or clean the
printhead
assembly
window.
Replace the
HVPS card
assembly. Go to
HVPS card
assembly
removal on
page 4-24.
Replace the
connections.
Diagnostic information
2-151
Step
Check
Check the printhead assembly for proper connection.
Is the above component properly connected?
Yes
Replace the
printhead
assembly.
No
Replace the
connections.
Go to
Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal
(5350dn, 5530dn,
and T656) on
page 4-61.
Contact next
highest level of
tech support.
Problem solved.
Check the media path for foreign objects such as staples, clips, scraps of media.
Step
1
Check
Check the media condition.
Yes
No
Problem solved.
Go to step 2.
Go to step 3.
Replace the
print cartridge.
Go to step 4.
Reinstall the
transfer roll
assembly.
Go to step 5.
Go to
Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal
(5350dn, 5530dn,
and T656) on
page 4-61.
Go to step 6.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Go to step 7.
Inspect, clean
and reinstall
replace the print
cartridge.
Diagnostic information
2-153
Step
Check
Check the laser beam route.
Yes
Go to step 8.
Remove debris
or clean the
printhead
assembly
window.
Replace the
HVPS card
assembly.
Replace the
connections.
No
Go to HVPS
card assembly
removal on
page 4-24.
10
Replace the
printhead
assembly.
Go to
Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal
(5350dn, 5530dn,
and T656) on
page 4-61.
Replace the
connections.
Replace the
system card
assembly.
Go to System
card assembly
removal on
page 4-76.
Replace the
connections.
Solid black
Check the media path for foreign objects such as staples, clips, scraps of media.
Step
1
Check
Check the charge roll assembly for proper installation.
Yes
Go to step 2.
Replace the
charge roll
assembly.
Go to step 3.
Inspect, clean
and reinstall
replace the print
cartridge.
Replace the
HVPS card
assembly.
Replace the
connection.
No
Go to HVPS
card assembly
removal on
page 4-24.
Replace the
system card
assembly.
Replace the
connections.
Go to System
card assembly
removal on
page 4-76.
Diagnostic information
2-155
Trailing edge
Step
1
Check
Check the media condition.
Yes
No
Go to step 2.
Problem solved.
Go to step 3.
Remove debris or
contamination.
Go to step 4.
Remove debris or
clean the
printhead
assembly window.
Go to step 5.
Go to step 6.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Replace the
printhead
assembly.
Replace the
connections.
Go to Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal (5350dn,
5530dn, and
T656) on
page 4-61.
Contact next
highest level of
tech support.
Problem solved.
Trailing edge
Step
1
Check
Check the media condition.
Load new, dry, and recommended media.
Yes
No
Go to step 2.
Problem solved.
Are the media transfer route and the media path free of
contamination and debris?
Go to step 3.
Remove debris or
contamination.
Go to step 4.
Go to step 5.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Replace the
printhead
assembly.
Replace the
connections.
Go to Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal (5350dn,
5530dn, and
T656) on
page 4-61.
Contact next
highest level of
tech support.
Problem solved.
Diagnostic information
2-157
Trailing edge
Step
1
Check
Check the media condition.
Yes
No
Go to step 2.
Problem solved.
Are the media transfer route and the media path free of
contamination or debris?
Go to step 3.
Remove debris
or
contamination.
Go to step 4.
Replace the
charge roll
assembly.
Go to Access
door removal
on page 4-7.
Go to step 5.
Go to Transfer
roll assembly
removal on
page 4-80.
Go to step 6.
Inspect, clean
and reinstall
replace the print
cartridge.
Replace the
fuser unit
assembly.
Go to step 7.
Replace the
transfer roll
assembly.
Go to Fuser
unit assembly
removal on
page 4-22.
Step
Check
Perform a print test.
Does the problem remain?
Yes
Contact next
highest level of
tech support.
No
Problem solved.
Trailing edge
Step
1
Check
Check the media condition.
Yes
No
Go to step 2.
Problem solved.
Go to step 3.
Remove
obstacles or
contamination.
Go to step 4.
Inspect, clean
and reinstall
replace the print
cartridge.
Go to step 5.
Replace the
charge roll
assembly.
Go to Access
door removal
on page 4-7.
Go to step 6.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Diagnostic information
2-159
Step
Check
Check the heat roll and pressure roll.
Remove the fuser unit assembly.
CAUTION: Allow the fuser unit assembly
to cool down.
Yes
Replace the
fuser unit
assembly.
No
Go to step 7.
Go to Fuser
unit assembly
removal on
page 4-22.
Replace the
HVPS card
assembly.
Replace the
connections.
Go to HVPS
card assembly
removal on
page 4-24.
Contact next
highest level of
tech support.
Problem solved.
Partial lack
Leading edge
Trailing edge
Step
1
Check
Check the media condition.
Yes
No
Go to step 2.
Problem solved.
Go to step 3.
Replace the
print cartridge.
Go to step 4.
Remove debris
or clean the
printhead
assembly
window.
Go to step 5.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Go to step 6.
Reinstall and
adjust the
printhead
assembly.
Go to
Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal
(5350dn, 5530dn,
and T656) on
page 4-61.
Contact next
highest level of
tech support.
Problem solved.
Diagnostic information
2-161
Spots
Leading edge
Trailing edge
Step
1
Check
Check the media condition.
Yes
No
Go to step 2.
Problem solved.
Go to step 3.
Remove debris
or
contamination.
Go to step 4.
Replace the
print cartridge.
Go to step 5.
Replace the
charge roll
assembly.
Go to Access
door removal
on page 4-7.
Go to step 6.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Replace the
fuser unit
assembly.
Go to Fuser
unit assembly
removal on
page 4-22.
Go to step 7
Step
Check
Check the printhead installation.
Yes
Go to step 8.
No
Reinstall and
adjust the
printhead
assembly.
Go to
Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal
(5350dn, 5530dn,
and T656) on
page 4-61.
Contact next
highest level of
tech support.
Problem solved.
After image
Leading edge
Trailing edge
The ghost appears on the media which, may be the image from the previous page or part of the page
currently printing.
Step
1
Check
Check the media condition.
Yes
Go to step 2.
No
Problem solved.
Diagnostic information
2-163
Step
Check
Check the heat roll and pressure roll.
Remove the fuser unit assembly.
CAUTION: Allow the fuser unit assembly
to cool down.
Yes
Replace the
fuser unit
assembly.
No
Go to step 4.
Go to Fuser
unit assembly
removal on
page 4-22.
Contact next
highest level of
tech support.
Problem solved.
Background (fog)
Leading edge
Trailing edge
Step
Check
Yes
No
Go to step 2.
Problem solved.
Go to step 3.
Remove debris
or
contamination.
Go to step 4.
Inspect, clean
and reinstall
replace the print
cartridge.
Go to step 5.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Go to step 6.
Replace the
connections.
Go to step 7.
Reinstall and
adjust the
printhead
assembly.
Go to
Printhead
assembly
removal
(5230n/dn) on
page 4-60 or
Printhead
assembly
removal
(5350dn, 5530dn,
and T656) on
page 4-61.
Diagnostic information
2-165
Step
Check
Perform a print test.
Does the problem remain?
Yes
No
Contact next
highest level of
tech support.
Problem solved.
Yes
No
Skew
Leading edge
Trailing edge
The printed image is not paralleled with both sides of the media.
Step
1
Check
Check printer installation placement.
Go to step 2.
Correct the
installation
placement.
Go to step 3.
Problem solved.
Go to step 4.
Remove
obstructions.
Go to step 5.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
Step
Check
Check the aligner assembly for proper adjustment.
Yes
Go to step 6.
Replace the
aligner
assembly.
Go to Output
cover
assembly
removal on
page 4-54.
No
Contact next
highest level of
tech support.
Problem solved.
Media damage
Leading edge
Trailing edge
Step
1
Check
Check printer installation placement.
Yes
No
Go to step 2.
Correct the
installation
placement.
Go to step 3.
Problem solved.
Go to step 4.
Problem solved.
Diagnostic information
2-167
Step
Check
Yes
Go to step 5.
Go to step 6.
Replace the
aligner assembly.
Go to Output
cover assembly
removal on
page 4-54.
Replace the
transfer roll
assembly.
Go to Transfer
roll assembly
removal on
page 4-80.
No
Replace the
fuser unit
assembly.
Go to Fuser
unit assembly
removal on
page 4-22.
Inspect the
machine for
obstructions in
the media path.
No fuse
Leading edge
Trailing edge
Step
1
Check
Check the fuser unit assembly installation.
Yes
Go to step 2.
Reinstall the
fuser unit
assembly.
Go to step 3.
Problem solved.
Replace the
fuser unit
assembly.
Go to step 4.
No
Go to Fuser
unit assembly
removal on
page 4-22.
Replace the
LVPS card
assembly.
Go to System
card assembly
removal on
page 4-76 or
LVPS card
assembly
removal
(5350dn, 5530dn,
and T656) on
page 4-30.
Replace the
system card
assembly.
Remove then
reinsert the
LVPS card
assembly.
Problem solved.
Go to System
card assembly
removal on
page 4-76.
Diagnostic information
2-169
Questions / actions
If the device is physically connected to the
network, verify that the ethernet cable is
properly connected on both ends.
Yes
Go to step 3.
No
Go to step 2.
Problem resolved
Go to step 3.
Go to step 5.
Go to step 4.
Problem resolved.
Go to step 5.
Go to step 10.
Go to step 6.
Go to step 7.
Go to step 9.
Go to step 8.
Go to step 9
Problem resolved
Go to step 10.
Problem fixed.
Go to step 10.
Go to step 12.
Go to step 11.
Problem resolved.
Go to step 12.
Go to step 13.
Go to step15.
10
11
12
Step
13
Questions / actions
Try using a different ethernet cable.
Yes
No
Problem resolved
Go to step 14.
14
15
Go to step 17.
Go to step 16.
16
Problem resolved
Go to step 17.
17
Go to step 18.
18
Go to step 20.
Go to step 19.
Problem resolved.
Go to step 20.
19
20
Go to step 22.
Go to step 21.
21
Problem resolved
Go to step 22.
Go to step 24.
Go to step 23.
Problem resolved
Go to step 24.
22
23
24
Diagnostic information
2-171
3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the
problem.
Item
1
2
8 76
2 3
Description
Display
Navigation buttons
Shows messages and pictures that communicate the status of the printer.
Press the up or down arrow buttons to scroll through menus or menu items, or to
increase or decrease a value when entering numbers.
Press the left or right arrow buttons to scroll through menu settings (also called
values or options), or to scroll through text that rolls to another screen.
Select
4
5
Keypad
Back
Indicator light
Stop
Opens a menu item and displays the available values or settings. The current
setting is indicated by an asterisk (*).
Saves a displayed menu item as the new user default setting.
Note: When a new setting is saved as the user default setting, it remains in effect
until a new setting is saved or until factory defaults are restored.
Note: Settings chosen from a software program can also change or override the
user default settings selected from the printer control panel.
Enter numbers or symbols on the display.
Returns the display to the previous screen.
Diagnostic aids
3-1
Item
8
Description
Menu
USB
Insert a flash drive into the front of the printer to print saved files.
Note: Only the front USB port supports flash drives.
and
Available tests
The tests display on the operator panel in the order shown:
REGISTRATION
Top Margin
Bottom Margin
Left Margin
Right Margin
Quick Test
PRINT TESTS
Tray 1
HARDWARE TESTS
Panel Test
Button Test
DRAM Test
Diagnostic aids
3-3
Top Margin
Sensor Test
Motor Test
Duplex Feed 1
Duplex Feed 2
Sensor Test
Sensor Test
Feed Tests
Sensor Test
Toner
Input
Output
NarrowMedia
Front Door
PRINTER SETUP
Defaults
Page Count
Serial Number
Model Name
Configuration ID
Edge to Edge
EP SETUP
EP Defaults
Fuser Temp
Warm Up Time
Transfer
Print Contrast
Charge Roll
Gap Adjust
EVENT LOG
Display Log
Print Log
Clear Log
EXIT DIAGNOSTICS
REGISTRATION
Print registration makes sure the printing is printed properly aligned on the page.
The settings available are:
Top Margin
Bottom Margin
Left Margin
Right Margin
Quick Test
To set print registration:
1. Select REGISTRATION from the DIAGNOSTICS menu.
2. Select Quick Test, and press
a. Press
b. Press
until the
or
4. Use
to decrease or
The message Submitting selection displays, and the original REGISTRATION screen appears with
the
beside the previously selected margin setting.
Diagnostic aids
3-5
Value
Direction of change
T=
Top margin
B=
Bottom margin
L=
Left margin
-25 to +25
R=
Right margin
- 99 to +99
Quick Test
The Quick Test contains the following information:
Device information
Current page count, installed memory
Processor speed
Serial number
Engine ID
System card ID
Printer revision levels
Printer margin settings
Alignment diamonds at the top and bottom
Horizontal lines to check for skew
until the
PRINT TESTS
Input source tests
The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the
installed input options. The contents of the Print Test Page varies depending on the media installed in the
selected input source.
Check each Test Page from each source to assist in print quality and paper feed problems.
To run the Print Test Page:
1. Select PRINT TESTS from the Diagnostics menu.
2. Select the media source.
Tray 1
Tray 2 (if installed)
Tray 3 (if installed)
Tray 4 (if installed)
Tray 5 (if installed)
Multi-Purpose Feeder (if installed)
Envelope Feeder (if installed)
3. Select Single or Continuous.
If a source is selected that contains envelopes, an envelope test pattern is printed. If Continuous is selected,
the test pattern is printed only on the first envelope.
Note: The Print Test Page always prints on one side of the paper, regardless of the duplex setting or the
presence of a duplex option.
Press Back
Device information
Printer revision levels
Cartridge information
Printer margin settings
EP setup
Printer setup
Minimum stroke width
Note: The print quality test pages can also be printed from the Configuration menu (CONFIG MENU),
however a cartridge must be installed with a machine class ID matching the machine class ID stored in
Diagnostic aids
3-7
NVRAM. The CONFIG MENU print quality test pages are identical to the DIAGNOSTIC print quality test pages
with the exception of the first page. The first print quality test page from the CONFIG MENU does not include
EP or Printer setup.
HARDWARE TESTS
Select the following Hardware Tests from this menu:
Panel Test
Button Test
DRAM Test
USB HS Test Mode
Panel Test
This test automatically toggles each pixel of the operator panel through every contrast level beginning with the
darkest to the brightest. This test continues until you press Stop
.
Button Test
The Button Test verifies the operation of the buttons on the operator panel. When you select Button Test, a
diagram of the operator panel appears on the panel. When you press a button on the operator panel, an X
appears on the corresponding diagram. When you release the button, an X disappears. Pressing Back
or
Stop
cancels the test.
DRAM Test
The purpose of this test is to check the validity of DRAM memory, both standard and optional. The test writes
patterns of data to DRAM to verify that each bit in memory can be set and read correctly.
To run the DRAM Test:
1. Select DRAM Test from the menu.
The message DRAM Test Testing displays. Then the message Resetting Printer appears, and
the power indicator light blinks green.
The following type of message appears:
DRAM Test
P:######
xxx MB
F:####
Each time a test is completed, the number of pass and failures is incremented. If the test fails, the
message Failure displays for approximately three seconds, and the failure count increases by one.
The test continues until all standard and optional DRAM is tested. Once the maximum pass count or fail count
is reached, the test is stopped, the power indicator is turned on solid, and the final results display.
To stop the test before completion, turn the printer off.
until the
Port
Test
Port 0
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Port 1
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Port 2
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Port 3
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Diagnostic aids
3-9
1. Place this sheet in Tray 2 face-down with the 1. Place this sheet in Tray 2 face-down with the
arrow pointing toward the front of the printer.
arrow pointing toward the front of the printer.
2. Press Continue.
2. Press Continue.
2. Reload RFID media in Tray 2 with the RFID media that was just printed in step 1, and then press continue.
The test page will be printed.
Note: The sheet should be placed face down with the arrow pointing toward the front of the printer.
If the page looks like this:
1. Place this sheet in Tray 2 face-down with the 1. Place this sheet in Tray 2 face-down with the
arrow pointing toward the front of the printer
arrow pointing toward the front of the printe
2. Press Continue.
2. Press Continue.
Possible causes:
1. Bad RFID media
2. RFID UHF option failure
Try the test again with a new piece
of RFID media. If the test fails
again, replace the RFID UHF
option.
Diagnostic aids
3-11
3. Load plain media in Tray 2, and then press Continue. The test page will be printed.
If the page looks like this:
If this image
If this image
DUPLEX TESTS
Quick Test (duplex)
This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the
top margin on the back side of a duplex page. You can run one duplexed page (Single), or continue printing
Note: Before you set the duplex top margin, be sure to set the registration. See REGISTRATION on
page 3-5.
The paper you choose to print the page on should be either Letter or A4.
To run the Quick Test (duplex):
1. Select Quick Test from DUPLEX TESTS.
2. Select Single or Continuous.
Check the Quick Test Page for the correct offset between the placement of the first scan line on the front
and back side of a duplexed sheet.
The single test stops automatically when a single duplex sheet is printed, and the continuous test continues
until you press Stop
.
or
4. Press
5. Print the Quick Test (duplex) again to verify the adjustment. Repeat if necessary.
Diagnostic aids
3-13
or Stop
or Stop
Duplex Feed 1
This test feeds a blank sheet of paper to the duplex paper stop position 1. This test can be run using any of the
supported paper sizes.
To run the Duplex Feed 1 Test:
1. Select Duplex Feed 1 from DUPLEX TESTS.
The power indicator blinks while the paper is feeding, and the message Duplex Feed 1 Feeding
displays.
The message Duplex Feed 1 Clear Paper displays when the paper reaches paper stop position 1,
and the power indicator turns on solid.
2. Remove the media from the duplex unit, and clear the message on the operator panel by pressing
Stop
.
Duplex Feed 2
This test feeds a blank sheet of paper to the duplex paper stop position 2. This test can be run using any of the
supported paper sizes.
To run the Duplex Feed 2 Test:
1. Select Duplex Feed 2 from DUPLEX TESTS.
The power indicator blinks while the paper is feeding, and the message Duplex Feed 2 Feeding
displays.
The message Duplex Feed 2 Clear Paper displays when the paper reaches the duplex paper stop
position 2, and the power indicator turns on solid.
2. Remove the media from the duplex unit, and clear the message on the operator panel by pressing Back
or Stop
is pressed.
Empty
(Input tray empty
sensor)
Low
(Input tray paper low
sensor)
passThru
(Input tray pass thru
sensor)
Tray 1
Tray 2
Tray 4
Tray 5
Multi-Purpose Feeder
Envelope feeder
or Stop
Diagnostic aids
3-15
Use these tests to verify that media can be fed to a specific output bin. Media is fed from the default input
source to the selected output bin. No information is printed on the media fed to the output bin because the
printhead is not engaged during this test. These tests can use any media size or envelope supported by the
printer.
Note: If the Configure Bins printer setting is Link rather than Mailbox, the printer selects its own internal bin
linking regardless of which output bin is selected for the feed test.
To run the Feed Tests for the output bins:
1. Select Feed Tests from the OUTPUT BIN TESTS.
2. Select the output bin you want the paper to exit into. The standard bin as well as any output option bin
installed on the printer is shown on the menu. (The output bins are displayed in the order installed on the
printer.)
3. Select either Single or Continuous.
is pressed.
Output bins
Standard bin
Bin #8
17
Bin #5
Bin #1
10
Bin #9,
18
Bin #4
Bin #2
11
Bin #10
19
Bin #3
Bin #3
12
Bin #10
20
Bin #2
Bin #4
13
Bin #9
21
Bin #1
Bin #5
14
Bin #8
22
Standard bin
Bin #6
15
Bin #7
Bin #7
16
Bin #6
Order sheets
are fed
Output bins
is pressed.
Order sheets
are fed
Output bins
or Stop
Full=Open
NearFull=Open
or Stop
TP=OPpassThru=Open
Full=Open NearFull=Open
3. Manually actuate each of the sensors of the high-capacity stacker, and the display by each sensor toggles
from Open to Closed.
4. Press Back
or Stop
Diagnostic aids
3-17
3. Manually actuate each of the sensors of the 5-bin mailbox,. The pass thru sensor will indicate Open or
Closed and the empty sensor (mailboxEmpty) indicates Normal, NearFull, or Full.
4. Press Back
or Stop
Deflector Test
This test verifies the functioning of each of the 5-bin mailbox output media deflectors. If more than one 5-bin
mailbox is installed, all installed deflectors are tested.
To run the deflector Test, select deflector Test from the OUTPUT BIN TESTS. The test runs once and stops.
While the test runs the power indicator blinks and the message Staple Test Running displays. During
the test, no buttons are active and the test cannot be canceled until the test is complete.
Staple Sensors
3. Press Back
or Stop
Toner Level Toner level sensor (remove the cartridge and replace to actuate the sensor)
Input Input sensor
Output Output (exit) sensor
NarrowMedia Output (exit) sensor
Front Door Front door sensor
2. Manually actuate the sensors to verify that each sensor switches from Open to Closed.
3. Press Back
or Stop
PRINTER SETUP
Defaults
US/Non-US defaults changes whether the printer uses the US factory defaults or the non-US factory defaults.
The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of measure.
WARNING: Changing this setting resets the printer to factory defaults, and data may be lost. It cannot be
undone.
Diagnostic aids
3-19
Serial Number
The serial number can only be viewed and cannot be changed.
To view the serial number:
1. Select Serial number from PRINTER SETUP.
2. Press Back
Model Name
The model name can only be viewed and cannot be changed.
Configuration ID
The two configuration IDs are used to communicate information about certain areas of the printer that cannot
be determined using hardware sensors. The configuration IDs are originally set at the factory when the printer
is manufactured, however the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever
you replace the system board. The IDs consist of eight hexadecimal characters, including 0 through 9 and A
through F.
Note: When the printer detects a Configuration ID that is not defined or invalid, the following occurs:
or
to increase or
If Invalid ID appears, the entry is discarded, and the previous Configuration ID 1 is displayed on the
screen.
If the process is successful, Submitting Selection appears on the display, followed by the current
value for Confirguration ID 2.
4. Repeat the steps for entering the Configuration ID, and press
appears next to
Edge to Edge
When this setting is On, the text and graphics are shifted to the physical edges of the paper for all margins.
When the setting is Off, the normal margins are restored.
EP SETUP
EP Defaults
This setting is used to restore each printer setting listed in EP SETUP to its factory default value. Sometimes
this is used to help correct print quality problems.
To restore EP Defaults:
1. Select EP Defaults from EP SETUP.
2. Select Restore to reset the values to the factory settings, and select Do Not Restore to exit without
changing the settings.
Warm Up Time
You can change the amount of time the printer warms up before allowing pages to print by changing this setting
from 0 to 5. The factory sets the warm up at 0 or no warm up time. This time period lets the backup roll heat up
and helps reduce curl in some environments.
Transfer
The transfer can be adjusted to Low, Medium, or High. The default setting is Medium.
Diagnostic aids
3-21
Print Contrast
The print contrast setting controls the developer voltage offset.
The print contrast can be adjusted to Low, Medium, or High. The default setting is Medium.
Charge Roll
The charge roll can be adjusted to Low, Medium, or High. The default setting is Medium.
Gap Adjust
The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed
media and eliminate some output bin stacking problems. However, increasing this value also results in slower
overall performance, measured in pages per minute. The range of values is 0 to 255, and the default value is 0.
REPORTS
Prints a Menu Settings Page.
To print the Menu Settings Page:
1. Select Menu Settings Page from REPORTS.
2. Press Back
to return to DIAGNOSTICS.
EVENT LOG
Display Log
The event log provides a history of printer errors. It contains the 12 most recent errors that have occurred on
the printer. The most recent error displays in position 1, and the oldest error displays in position 12 (if 12 errors
have occurred). If an error occurs after the log is full, the oldest error is discarded. Identical errors in
consecutive positions in the log are entered, so there may be repetitions. All 2xx and 9xx error messages are
stored in the event log.
To view the event log:
1. Select Display Log from EVENT LOG.
Up to three error codes display at a time. Press
2. Press Back
or
Print Log
Additional diagnostic information is available when you print the event log from DIAGNOSTICS rather than
CONFIG MENU.
The Event Log printed from DIAGNOSTICS includes:
Diagnostic aids
3-23
The printed event log can be faxed to Dell or your next level of support for verification or diagnosis.
To print the event log:
Select Print Log from EVENT LOG.
Press Back
Clear Log
Use Clear Log to remove the current information in the Event Log. This affects both the viewed log and the
printed log information.
1. Select Clear Log from the Event Log menu.
2. Select YES to clear the Event Log or NO to exit the Clear Log menu. If YES is selected, Deleting EVENT
LOG displays on the screen.
Press Back
and
Available menus
Maint Cnt Value
Reset Cnt
Reports
SIZE SENSING
Panel Menus
PPDS Emulation
Demo Mode
Factory Defaults
LES Applications
Energy Conserve
Paper Prompts
Env Prompts
Font Sharpening
Wiper Messages
Best Speed
Some menus are not available, depending on the configuration of the printer.
Diagnostic aids
3-25
Press Back
Device information
Printer revision levels
Cartridge information
Printer margin settings
Minimum stroke width
The print quality test consist of four pages. Page one contains a mixture of graphics and text. Page two is gray
with two one inch black squares located on the bottom right. Page three is solid black page and page four is
blank. If duplex is turned on, the pages are duplexed. The Print Quality Test pages are printed in English and
must always be printed on letter, legal, or A4 paper.
Reports
Two different reports can be printed from this menu:
Menu Settings Page
Event log
To print the Menu Settings Page, select Reports from CONFIG MENU, and then Menu Settings Page. The
message Printing Menu Settings Page is displayed. The printed report contains:
Reset Cnt
Reports
SIZE SENSING
Factory Defaults
Debug Information
To print the Event Log, select Reports from CONFIG MENU, and then Event Log. The message Printing
EVENT LOG is displayed. The event log provides a history of printer errors. The event log can only be printed
in CONFIG MENU.
SIZE SENSING
This setting controls whether the printer automatically registers the size of paper installed in an input source
with size sensing.
Paper source
Size sensing
Tray 1 (integrated)
Multipurpose feeder
250-sheet drawer
550-sheet drawer
Envelope feeder
When the setting is Auto, every input option equipped with size sensing hardware automatically registers what
size media it contains. When the setting is Off, the media size detected by hardware is ignored. The media size
can be set by the operator panel or the data stream.
To change the size sensing setting:
1. Select SIZE SENSING from the Configuration menu.
2. Select Auto or Off, and press
Press Back
to exit.
Panel Menus
Settings are Disable and Enable. The default is Enable.
PPDS Emulation
This menu item allows the user to enable or disable PPDS emulation data stream. When this setting is
enabled, the following settings are also changed:
Demo Mode
There is a built-in demonstration mode. The settings allow you to Deactivate to turn off the demo mode and
Activate to turn it on. While Demo Mode is set, the printer will start in Demo Mode until you change the setting.
WARNING: While Demo Mode is set to Activate, only demonstration files can print, and files received across
the network or from the host computer are ignored.
Diagnostic aids
3-27
Factory Defaults
This setting enables a user to restore all the printer settings to the original factory settings. Selections are
Restore Base and Restore Network. Network does not appear unless you have a network printer. The
following settings are not changed:
Display language
Settings in the NETWORK/PORTS MENU group.
LES Applications
This disables all installed LXK Embedded Solution applications.
Settings are Disable and Enable. The default is Enable.
Energy Conserve
This menu controls what values appear on the Power Saver menu. If Off is selected in Energy Conserve
menu, then Disabled appears in the Power Saver menu and Power Saver can be turned off. If On is set in
Energy Conserve, the Power Saver feature cannot be disabled.
Paper Prompts
When a tray is out of the indicated paper size, a prompt is sent to the user to load paper in a tray. This setting
controls the tray the user is directed to fill. Selections are Auto (default), MP Feeder, and Manual Paper.
Env Prompts
This setting controls the tray the user is directed to refill when specific envelope size is out. The selections are
Auto (default), MP Feeder, Envelope Feeder, and Manual Env.
Font Sharpening
The settings range from 0 to 150. The default is 24. Make a setting change, and then press
selection appears on the display.
. Submitting
Wiper Messages
Settings are On and Off. The default is On. Make a setting change, and then press
selection appears on the display.
. Submitting
Note: Executing this operation erases any strings that have been defined by the user for the default or
alternate custom messages.
Best Speed
Settings are For short jobs and For long jobs. Make a setting change, and then press
selection appears on the display.
. Submitting
Item
1
2
Description
Display
Keypad
1
4
GHI
ABC
JKL
DEF
MNO
PQRS
TUV
WXYZ
Home
Press
Diagnostic aids
3-29
Item
Description
Indicator light
Stop
GHI
ABC
JKL
DEF
MNO
PQRS
TUV
WXYZ
Configuration Menu
1
4
GHI
ABC
JKL
DEF
MNO
PQRS
TUV
WXYZ
Available tests
The tests display on the operator panel in the order shown:
Note: Some menus are not available, depending on the configuration of the printer.
Top Margin
Bottom Margin
Left Margin
Right Margin
Quick Test
PRINT TESTS
Tray 1
Tray 2 (if installed)
Tray 3 (if installed)
Tray 4 (if installed)
Tray 5 (if installed)
MP Feeder
Envelopes - MP Feeder (if installed)
Printing Quality Pages
HARDWARE TEST
Panel Test
Button Test
DRAM Test
Quick Test
Top Margin
Sensor Test
Motor Test
Duplex Feed 1
Duplex Feed 2
Diagnostic aids
3-31
Tray 1
Tray 2 (if installed)
Tray 3 (if installed)
Tray 4 (if installed)
Tray 5 (if installed)
Envelope Feeder
MP Feeder
OUTPUT BIN TESTS
Feed Tests
Standard Bin
Sensor Tests
Standard Bin
BASE SENSOR TEST
Toner Sensor
Input Sensor
Output Sensor
NarrowMedia
Front Door
DEVICE TESTS
Disk Test/Clean
PRINTER SETUP
Defaults
Serial Number
Model Name
Configuration ID
Edge To Edge
EP SETUP
EP Defaults
Fuser Temp
Transfer
Print Contrast
Charge Roll
Gap Adjust
REPORTS
Display Log
Print Log
Clear Log
Touch Exit Diag Menu to exit the Diagnostics Menu, and Resetting the Printer displays. The printer
performs a POR, and the printer returns to ready mode.
Exit
Diag Menu
Registration (printer)
Print registration makes sure the printing is properly aligned on the page.
REGISTRATION
Top Margin
Bottom Margin
Left Margin
Right Margin
Quick Test
Submit
Back
Value
Direction of change
Top Margin
-25 to +25
-20 to +20
Each increment causes
approximately 0.55 mm shift in the
bottom margin.
Diagnostic aids
3-33
Description
Value
Direction of change
Left Margin
-25 to +25
Right Margin
-10 to +10
to select Quick Test. You may need to scroll to the next page.
Retain this page to determine the changes you need to make to the margins settings. The diamonds in the
margins should touch the margins of the page.
Dell
Quick Test
The Quick Test contains the following information:
Device information
Printer margin settings
Alignment diamonds at the top, bottom, and each side.
Horizontal lines for skew adjustment
General printer information, including current page count, installed memory, processor speed, serial
number, Engine ID, and system card ID.
PRINT TESTS
Selections on the screen vary since only installed input sources are listed, followed by Printing Quality Test
Pages.
Diagnostic aids
3-35
Default values for the QUALITY MENU settings used to print the pages.
HARDWARE TESTS
Select the following Hardware Tests from this menu:
Panel Test
Button Test
DRAM Test
USB HS Test Mode
Panel Test
This test automatically toggles each pixel of the touchscreen through every contrast level beginning with the
.
darkest and on to the brightest. This test continues until you press Stop
Button Test
The Button Test verifies the operation of the buttons on the operator panel. When you select Button Test, a
diagram of the operator panel appears on the panel. When you press a button on the operator panel, the
corresponding touchscreen key is emphasized. Touch Back to cancel the test.
DRAM Test
The purpose of this test is to check the validity of DRAM memory, both standard and optional. The test writes
patterns of data to DRAM to verify that each bit in memory can be set and read correctly.
To run the DRAM Test:
1. Touch
to select DRAM Test from the menu.
The message DRAM Test Testing displays. Then the message Resetting Printer appears, and
the power indicator light blinks red.
2. Turn the printer off and on. While the DRAM test executes, the power indicator blinks green.
The following type of message appears:
DRAM Test <###
P:######
F:####
F:##### represents the number of times the memory test has failed and finished with errors. Initially 0000
displays with the maximum fail count being 99,999. Initially only four digits appear, but additional digits
appear as needed.
Each time a test is completed, the number of pass and failures increments. If the test fails, the message
Failure displays for approximately three seconds, and the failure count increases by one.
The test continues until all standard and optional DRAM is tested. Once the maximum pass count or fail count
is reached, the test is stopped, the power indicator is turned on solid, and the final results display.
To stop the test before completion, turn the MFP off.
Test
Port 0
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Port 1
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Port 2
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Port 3
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Diagnostic aids
3-37
Port
Test
Single Step
Get Device
Descriptor
Single Step
Set Feature
DUPLEX TESTS
Quick Test (duplex)
This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the
top margin on the back side of a duplex page. You can run one duplexed page (Single), or continue printing
duplexed pages (Continuous) until Stop
is pressed. For information about changing the margin, see
Top Margin (duplex) on page 3-13.
Note: Before you set the duplex top margin, be sure to set the registration. See REGISTRATION on
page 3-5.
The paper you choose to print the page on should be either Letter or A4.
To run the Quick Test (duplex):
1. Touch
to select Quick Test from DUPLEX TESTS.
2. Touch
to select Single or Continuous.
The single Duplex Quick test cannot be canceled.
The printer attempts to print the Quick Test Page from the default paper source. If the default paper source
only supports envelopes, then the page is printed from Tray 1.
Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and
back side of a duplexed sheet.
The single test stops automatically when a single duplex sheet is printed, and the continuous test continues
until you press Stop
.
a. Touch
b. Select Single.
c. Hold the page to the light to see the whether the top margin of the backside aligns with the
top margin of the front side.
2. Select Top Margin from DUPLEX TESTS.
3. Use the arrows to increase or decrease the current setting displayed on the touchscreen to select the
margin setting:
[setting's current value] .
Each increment shifts the duplex top margin by 1/100 of an inch.
The Top Margin (duplex) range is -25 to +25, and the default value is 0.
An increase moves the top margin down and widens the top margin. A decrease moves the top margin
a. Touch
b. Select Single.
c. Hold the page to the light to see the whether the top margin of the backside aligns with the
top margin of the front side.
2. Select Left Margin from DUPLEX TESTS.
3. Use the arrows to increase or decrease the current setting displayed on the touchscreen to select the
margin setting:
[setting's current value] .
Each increment shifts the duplex left margin by 1/100 of an inch.
The Left Margin (duplex) range is -25 to +25, and the default value is 0.
An increase moves the left margin to the right and widens the left margin. A decrease moves the left margin
to the left and narrows the left margin.
4. Touch Submit.
5. Print the Quick Test (duplex) again to verify the adjustment. Repeat if necessary.
Diagnostic aids
3-39
2. When the motor stops, the results are displayed. Listed below is an example of such results:
Duplex Motor Test Test Passed
Avg. PWM of High-Speed Test: 1d
Avg. PWM of Low-Speed Test: Oe
Max. PWM of Low-Speed Test: 00
Min. PWM of Low-Speed Test: 0b
Motor KE Value: 2d
Motor Test Results: 00
3. Touch Back or press Stop
Duplex Feed 1
This test feeds a blank sheet of paper to the duplex paper stop position 1. This test can be run using any of the
supported paper sizes.
To run the Duplex Feed 1 Test:
1. Touch
to select Duplex Feed 1 from DUPLEX TESTS.
The power indicator blinks while the paper is feeding, and the message Duplex Feed 1 Feeding
displays.
The message Duplex Feed 1 Clear Paper displays when the paper reaches paper stop position 1,
and the power indicator turns on solid.
2. Remove the media from the duplex unit, and clear the message on the operator panel by pressing
Stop
.
Duplex Feed 2
This test feeds a blank sheet of paper to the duplex paper stop position 2. This test can be run using any of the
supported paper sizes.
To run the Duplex Feed 2 Test:
1. Touch
to select Duplex Feed 2 from DUPLEX TESTS.
The power indicator blinks while the paper is feeding, and the message Duplex Feed 2 Feeding
displays.
The message Duplex Feed 2 Clear Paper displays when the paper reaches the duplex paper stop
position 2, and the power indicator turns on solid.
2. Remove the media from the duplex unit, and clear the message on the operator panel by touching Back or
pressing Stop
.
Empty
(Input tray empty
sensor)
Low
(Input tray paper low
sensor)
passThru
(Input tray pass thru
sensor)
Tray 1
Tray 2
Tray 3
Tray 4
Tray 5
Multipurpose tray
Envelope feeder
4. Once this message displays, the servicer can manually actuate each sensor. The tray empty sensor can be
actuated by hand, however a sheet of paper can be used to cover the pass thru sensor. When the sensor
is closed, Closed displays; when the sensor is open, Open displays.
5. Press Stop
to exit the test.
is pressed.
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3-41
DEVICE TESTS
Quick Disk Test
This test performs a non-destructive read/write on one block per track on the disk. The test reads one block on
each track, saves the data, and proceeds to write and read four test patterns to the bytes in the block. If the
block is good, the saved data is written back to the disk.
To run the Quick Disk Test:
1. Touch
to select Quick Disk Test from DEVICE TESTS.
The power indicator blinks while the test is in progress, and quick Disk Test Testing displays.
Quick Disk Test/Test Passed message displays if the test passes, and the power indicator turns on
solid.
Quick Disk Test/Test Failed message displays if the test failed, and the power indicator turns on
solid.
2. Press Stop
to return to the Device Tests menu.
Disk Test/Clean
Warning: This test destroys all data on the disk and should not be attempted on a good disk. Also note that
this test may run approximately 1 hours depending on the disk size.
To run the Disk Test/Clean Test:
1. Touch
to select Disk Test/Clean from the Device Tests menu.
Contents will be lost. Continue? message displays to warn the user that all contents on the disk
will be lost.
2. Touch Yes to continue and No to exit.
If Yes is selected, the following screen displays and updates periodically, indicating the percentage of test
completed.
Formatting Disk
0%
1/1
DO NOT POWER OFF
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3-43
PRINTER SETUP
PRINTER SETUP
Defaults
US
127
127
Serial Number
xxxxxxx
Engine Setting 1
Engine Setting 2
Submit
Back
The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to
display these additional menus.
Note: If you make changes, touch Submit to make the change effective.
Defaults
US/Non-US defaults changes whether the printer uses the US factory defaults or the non-US factory defaults.
The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of measure.
Warning: Changing this setting resets the printer to factory defaults, and data may be lost. It cannot be
undone.
Serial Number
The serial number can only be viewed and cannot be changed.
Touch Back to return to Diagnostics Menu.
Model Name
The model name can only be viewed and cannot be changed.
Configuration ID
The two configuration IDs are used to communicate information about certain areas of the printer that cannot
be determined using hardware sensors. The configuration IDs are originally set at the factory when the printer
is manufactured, however, the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever
you replace the system board. The IDs consist of eight hexadecimal characters, including 0 through 9 and A
through F.
Note: When the printer detects a Configuration ID that is not defined or invalid, the following occurs:
Edge to Edge
When this setting is On, the text and graphics are shifted to the physical edges of the paper for all margins.
When the setting is Off, the normal margins are restored.
EP SETUP
EP SETUP
EP Defaults
Fuser Temp
Fuser Page Count
Normal
127
Warm Up Time
Transfer
Medium
Print Contrast
Medium
Submit
Back
Diagnostic aids
3-45
The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to
display these additional menus.
Note: If you make changes, touch Submit to make the change effective.
EP Defaults
This setting is used to restore each printer setting listed in EP SETUP to its factory default value. Sometimes
this is used to help correct print quality problems.
To restore EP Defaults:
1. Touch
to select EP Defaults from EP SETUP.
2. Touch
to select Restore to reset the values to the factory settings, and touch
Restore to exit without changing the settings.
to select Do Not
Warm Up Time
You can change the amount of time the printer warms up before allowing pages to print by changing this setting
from 0 to 5. The factory sets the warm up at 0 or no warm up time. This time period lets the backup roll heat up
and helps reduce curl in some environments.
Touch Back to return to Diagnostics Menu.
Transfer
The transfer can be adjusted to Low, Medium, or High. The default setting is Medium.
Touch Back to return to Diagnostics Menu.
Print Contrast
The print contrast setting controls the developer voltage offset.
The print contrast can be adjusted to Low, Medium, or High. The default setting is Medium.
Touch Back to return to Diagnostics Menu.
Charge Roll
The charge roll can be adjusted to Low, Medium, or High. The default setting is Medium.
Gap Adjust
The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed
media and eliminate some output bin stacking problems. However, increasing this value also results in slower
overall performance, measured in pages per minute. The range of values is 0 to 255, and the default value is 0.
Touch Back to return to Diagnostics Menu.
REPORTS
Menu Settings Page
This enables you to print the Menu Settings Page. The report prints the Diag Menu to include Registration,
Print Tests, Hardware Tests, Duplex Tests, Input Tray Tests, Output Bin Tests, Device Tests, Printer Setup, EP
Setup, Reports, Event Log, Development Menu, and Scanner Tests.
EVENT LOG
Display Log
The event log provides a history of printer errors. It contains the 12 most recent errors that have occurred on
the printer. The most recent error displays in position 1, and the oldest error displays in position 12 (if 12 errors
have occurred). If an error occurs after the log is full, the oldest error is discarded. Identical errors in
consecutive positions in the log are entered, so there may be repetitions. All 2xx and 9xx error messages are
stored in the event log.
To view the event log:
1. Touch
to select Display Log from EVENT LOG.
Up to three error codes display at a time. Touch
to display additional information, if available.
2. Touch Back to return to the EVENT LOG menu.
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3-47
Print Log
Additional diagnostic information is available when you print the event log from Diagnostics Menu rather than
Configuration Menu.
The Event Log printed from Diagnostics Menu includes:
The printed event log can be faxed to Dell or your next level of support for verification or diagnosis.
To print the event log:
Touch
Clear Log
Use Clear Log to remove the current information in the Event Log. This affects both the viewed log and the
printed log information.
1. Touch
to select Clear Log from the Event Log menu.
2. Touch
to select Yes to clear the Event Log, or touch
to select NO to exit the Clear Log menu. If
YES is selected, Deleting EVENT LOG displays on the screen.
Available menus
Note: Some menus are not available, depending on the configuration of the printer.
Maintenance Counter Value
Reports
Panel Menus
PPDS Emulation
Factory Defaults
Energy Conserve
Paper Prompts
Envelope Prompts
Jobs On Disk
Disk Encryption
Wipe Disk
Font Sharpening
Require Standby
LES App[lications
Wiper Message
Touch Exit Config Menu to exit the Configuration Menu, and Resetting the Printer displays. The
printer performs a POR, and the printer returns to the ready mode.
Exit
Config Menu
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3-49
The current value for the maintenance page counter is displayed. This counter tracks printer usage. A print job
containing a single page increments the counter by one and a duplex page by two. At 300,000, the customer is
reminded that the printer requires scheduled maintenance. This counter is reset by the servicer after an 80
Scheduled Maintenance message displays and a maintenance kit is installed.
To view the maintenance page count, touch
to select Maintenance Counter Value from the Configuration
Menu. The value is displayed and cannot be changed.
Touch Back to return to the main Configuration Menu.
Yes
No
When the reset operation is complete, the menu returns to the main Configuration Menu.
Device Information to include page count, installed memory, processor speed, serial number, engine ID,
system card ID, and printer revision levels
Cartridge Information
Printer Margin Settings
Minimum Stroke Width
The print quality pages consist of four pages. Page one contains a mixture of graphics and text. Page two is
gray with two one-inch black squares located on the bottom right. Page three is solid black page and page four
is blank. If duplex is turned on, the pages are duplexed. The Print Quality Test pages are printed in English and
must always be printed on letter, legal, or A4 paper.
Reports
Menu Settings Page
To print the Menu Settings Page, touch
to select Menu Settings Page from Reports. The message
Printing Menu Settings Page is displayed.
The following settings are printed:
Maintenance Counter Value
Reports
SIZE SENSING
Panel Menu
PPDS Emulation
Factory Defaults
Energy Conserve
Disable Scanner
Paper Prompts
Envelope Prompts
Disk Encryption
Wipe Disk
Required Standby
LES Applications
Wiper Message
USB Speed
Touch Back to return to the Configuration Menu.
Event Log
The event log provides a history of printer errors. The event log can only be printed in CONFIG MENU.
Additional options are available in DIAGNOSTICS. See EVENT LOG on page 3-23.
To print the event log:
1. Touch
2. Touch
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3-51
SIZE SENSING
This setting controls whether the printer automatically registers the size of paper installed in an input source
with size sensing.
Paper source
Tray 1 (integrated)
Size sensing
X
Multipurpose feeder
250-sheet drawer
550-sheet drawer
2000-sheet drawer
250-sheet duplex
550-sheet duplex
Envelope feeder
When the setting is Auto, every input option equipped with size sensing hardware automatically registers what
size media it contains. When the setting is Off, the media size detected by hardware is ignored. The media size
can be set by the operator panel or the data stream.
To change the size sensing setting:
1. Touch
to select SIZE SENSING from the Configuration Menu.
2. The panel displays the setting's name in the header and
[setting's current value]
row. Touch
or
to change the setting. The selections are Auto and Off.
3. Touch Submit to save your change.
Panel Menus
To change the Panel Menus setting:
1. Touch
to select Panel Menus from the Configuration Menu.
2. The panel displays the setting's name in the header and
[setting's current value]
below the header
row. Touch
or
to change the setting. The selections are On and Off. The default is Enable.
3. Touch Submit to save your change.
Touch Back to exit without changing the value.
PPDS Emulation
This menu item allows the user to enable or disable PPDS emulation data stream. When this setting is
enabled, the following settings are also changed:
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3-53
Factory Defaults
This setting enables a user to restore all the printer settings to the original factory settings. Selections are
Restore Base, Restore STD NET, or Restore LES. Restore LES enables you to remove all LXK
Embedded Solutions applications (LES).
Network does not appear unless you have a network printer. The following settings are not changed:
Display language
Settings in the NETWORK/PORTS MENU group.
To reset factory defaults:
1. Touch
2. Touch
Note: There is no confirmation, and selecting one of these settings immediately takes effect. The printer
restarts and returns to Ready state.
Restoring Factory Defaults and then Resetting the Device are displayed.
Factory Defaults
Restore Base
Restore LES
Back
Energy Conserve
This menu controls what values appear on the Power Saver menu. If Off is selected in Energy Conserve
menu, then Disabled appears in the Power Saver menu, and Power Saver can be turned off. If On is set in
Energy Conserve, the Power Saver feature cannot be disabled.
1. Touch
to select Energy Conserve from the Configuration Menu.
2. The panel displays the setting's name in the header and
[setting's current value]
below the header
row. Touch
or
to change the setting. The selections are On and Off. The default is On.
3. Touch Submit to save your change.
Touch Back to exit without changing the value.
Paper Prompts
When a tray is out of the indicated paper size, a prompt is sent to the user to load paper in a tray. This setting
controls the tray the user is directed to fill.
1. Touch
to select Paper Prompts from the Configuration Menu.
The panel displays the setting's name in the header and
[setting's current value]
row.
2. Touch
or
to change the value.
The values are Auto (default), Multi-Purpose Feeder, and Manual Paper.
3. Touch Submit to save the change.
Envelope Prompts
This setting controls the tray the user is directed to refill when a specific envelope size is out. The selections
are Auto (default), MP Feeder, and Manual Envelope.
1. Touch
to select Envelope Prompts from the Configuration Menu.
The panel displays the setting's name in the header and
[setting's current value]
row.
2. Touch
or
to change the value.
The values are Auto (default), MP Feeder, and Manual Envelope.
3. Touch Submit to save the change.
Jobs On Disk
If the hard disk is installed, Jobs On Disk allows the user to delete buffered jobs saved on the disk. The values
are Delete and Do Not Delete.
To delete jobs saved on the disk:
1. Touch
2. Touch
3. Touch
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3-55
Disk Encryption
If a hard disk is installed, Disk Encryption selects whether the data on the disk is encrypted or not. The values
are Disable and Enable. This setting determines if the printer encrypts the information that it writes to the hard
disk.
Warning: If the value is changed from Enable to Disable or from Disable to Enable, then the printer completely
formats the hard disk. All information on the disk will be unrecoverable.
To change this setting:
1. Touch
Note: If an advanced password has been established, you must enter this password in order to change
the setting. If no advanced password exists, you can establish one by using the keyboard that appears on
the LCD.
2. Touch
next to either Enable or Disable.
If you remove an encrypted disk from a device and then try to install another disk, Disk Corrupted.
Reformat? appears on the LCD. You can format the newly installed disk or remove it from the device.
3. Contents will be lost. Continue? appears on the touchscreen. Touch No to cancel or Yes to
proceed. If you select Yes, the printer performs the selected action on the hard disk. The following graphic
appears when the encryption process is selected:
The panel provides many progress indicators during the two-stage process.
When the first stage of either process completes, the printer displays either of the following graphics
depending on the process selected and then begins the second stage of the process:
The entire process is complete when the progress bar appears completely shaded and the percentage
indicator shows 100%. After completion, the panel returns to Disk Encryption.
Wipe Disk
This setting provides you with a tool for erasing the contents of a disk.
Warning: Wipe Disk removes a disk's data in such a way that it cannot be recovered.
To change this setting:
1. Touch
Note: If an advanced password has been established, you must enter this password in order to change
the setting. If no advanced password exists, you can establish one by using the keyboard that appears on
the LCD.
2. Touch
to select Wipe disk (fast) or Wipe disk (secure).
Contents will be lost. Continue? appears on the touchscreen.
3. Touch Back to return to Configuration Menu.
4. Touch Yes to continue, or touch No to exit.
Font Sharpening
This setting allows a user to set a text point size below which the high frequency screens are used when
printing font data. For example, at the default 24, all text in font sizes 24 and less will use the high frequency
screens. The values for this setting range from 0 to 150, and the default value is 24. This setting affects
PostScript, PCL, and XL.
To change this setting:
1. Touch
to select Font Sharpening from the Configuration Menu.
2. Touch
to increase the value or
to decrease the value.
3. Touch Submit to save the change.
Touch Back to cancel and return to the Configuration Menu.
This function is not supported when the device generates output at 600 dpi resolution.
Require Standby
This setting determines if the Standby Mode is On or Off. The default is On.
If Standby Mode is On, the printer begins functioning in Standby Mode when it remains idle for an amount of
time. The Standby Mode enables the printer:
To consume less energy than when operating in normal mode but not as little as when operating in Power
Saver
To return to the Ready state more quickly than when operating in Power Saver
Diagnostic aids
3-57
LES Applications
This disables all installed LXK Embedded Solution applications. The default is Enable.
To change this setting:
1. Touch
Note: If an advanced password has been established, you must enter this password in order to change
the setting. If no advanced password exists, you can establish one by using the keyboard that appears on
the LCD.
2. Touch Submit to save the change.
Touch Back to cancel and return to the Configuration Menu.
Wiper Message
To change this setting:
1. Touch
to select Wiper Message from the Configuration Menu.
2. Touch
or
to change the value. The values are On (default) and Off.
3. Touch Submit to save the change.
Touch Back to cancel and return to the Configuration Menu.
Note: Executing this operation erases any strings that have been defined by the user for the default or
alternate custom messages.
USB speed
To change this setting:
1. Touch
to select USB speed from the Configuration Menu.
2. Touch
or
to change the value. The values are Auto (default) and Full.
3. Touch Submit to save the change.
Touch Back to cancel and return to the Configuration Menu.
Diagnostic aids
3-59
Printer overview
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the
power cord or options and features, during a lightning storm.
Basic model
The following illustration shows the basic printer model.
Feature
1
Standard exit bin
2
Printer control panel
3
Multipurpose feeder
4
Standard tray (Tray 1)
1Based on 75 g/m2 (20 lb.) paper.
Paper Capacity1
250- or 550-sheet
NA
100 sheets
250- or 550-sheets
Printer theory
Model 5230n/dn with duplex, paper path, rolls, and sensors
Standard bin full actuator
and sensor (standard bin full)
Sensor (input)
PC cartridge
PC drum
Diverter
Sensor (option
pass through)
Sensor (duplex
double feed)
Diagnostic aids
3-61
PC drum
Diverter
PC cartridge
Pick arm
assembly
The rear media tray guide assembly can be adjusted to different media sizes by moving it to the front or rear.
The rear guide should come into contact with the media and hold it in position.
Side guide
The media tray assembly is designed so it can adapt to the media width in the media feed direction by moving
the side guide to the left or right.
Wear strips
The wear strips are designed to provide a fixed resistance to ensure that a single piece of paper is properly fed
out of the media tray. There are several types of wear strips available for custom or hard to feed media.
Side guides
End guides
Diagnostic aids
3-63
The media size set for the media tray assembly is transmitted to the switch (media size) by moving these
guides. The media size is detected by the on/off information of these switches.
Diagnostic aids
3-65
Paper size
Dimensions
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5
148 x 210 mm
(5.8 x8.3in.)
A61,2
105 x 148 mm
(4.1 x 5.8 in.)
J15 B5
182 x 257 mm
(7.2 x 10.1 in.)
Letter
216 x 279 mm
(8.5 x 11 in.)
Legal
216 x 356 mm
(8.5 x14 in.)
Executive
184 x 267 mm
(7.3 x 10.5 in.)
Oficio1
Optional
2000-sheet
tray
x
Multipurpose
feeder
Duplex unit
x
x
216 x340 mm
(8.5 x 13.4 in>)
Folio1
216 x 330 mm
(8.5 x 13 in.)
Statement1
140 x 216 mm
(5.5 x8.5 in.)
Universal3,4
138 x 210 mm
(5.5 x8.3 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
70 x 127 mm
(2.8 x 5 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
148 x 182 mm
(5.8 x 7.7 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
7 3/4 Envelopes
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
DL Envelope
110 x 220 mm
(4.3 x 8.7 in)
Paper size
Dimensions
Other Envelope
98 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
250-or 550-sheet
trays (standard
or optional
Optional
2000-sheet
tray
Multipurpose
feeder
Duplex unit
This size appears in the Paper Size menu only when the paper source does not support size sensing or
when size sensing is turned off.
2
This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the
software application.
4
To support duplexing, the Universal width must be between 148 mm (5.8 in) and 216 mm (8.5 in);
Universal length must be between 182 mm (7.2 in) and 356 mm (14 in).
Registration
Aligner
assembly
Sensor (input)
Sensor (input)
The sensor (input) is located just before the print cartridge and can detect whether media exists in the input
path.
Aligner assembly
The aligner assembly is used to feed the media through the input path and to ensure that media is fed through
the machine in a perfectly straight manner and not in a skewed manner. The aligner assembly can be adjusted
to correct media skew issues and should always be adjusted when it is replaced.
Diagnostic aids
3-67
Transfer
Transfer roll
Polygon printhead
1. LD card assembly generates the laser beam. The beam is turned on or off according to a print data
signal coming from the system card.
2. Printhead motor/polygon mirror the polygon mirror is mounted to the shaft of the printhead motor, and is
rotated at a high speed by the printhead motor. The mirror rotation shifts the incidence and reflection
angles of a laser beam to scan the photoconductor (drum) in a single direction. The laser beam reaches
the polygon mirror as it passes through multiple lenses, mirrors, and windows. The laser beam then arrives
at the photo conductor (drum) surface.
3. SOS card assembly when a laser beam hits the SOS sensor on the SOS card assembly, the beam is
converted to an electrical signal (SOS signal), and detects the initial position where a scan starts on each
line.
When a laser beam is scanned across the photoconductor (drum) surface from one end to the other while
turning on and off the beam, one line of latent image is created. If the scanning by the laser beam is repeated
while rotating the drum, a two-dimensional image is created. The resolution in the scanning direction (from
right to left) is determined by the rotational speed of the printhead motor, depending on how quickly the laser is
adjusted. The resolution in the process direction (from top to bottom) is determined by the rotational speed of
the printhead motor. (The higher the scanning speed becomes, the sooner the scanning of the next row can be
started.)
Diagnostic aids
3-69
Paper Path
600 dots/inch
600 scans/inch
Oscillating printhead
1. LD card assembly generates the laser beam. The beam is turned on or off according to a print data
signal coming from the system card.
2. Magnetic motor/ mirror the mirror is mounted to the shaft of the magnetic motor, and is oscillated at a
high speed by the magnetic motor. The mirror rotation shifts the incidence and reflection angles of a laser
beam to scan the photo conductor (drum) axial in both directions. The laser beam reaches the mirror as it
passes through multiple lenses, mirrors, and windows. The laser beam then arrives at the photo conductor
(drum) surface.
3. SOS card assembly when a laser beam hits the SOS sensor on the SOS card assembly, the beam is
converted to an electrical signal (SOS signal), and detects the initial position where a scan starts on each
line.
When a laser beam is scanned across the photoconductor (drum) surface from one end to the other while
turning on and off the beam, one line of latent image is created. If the scanning by the laser beam is repeated
while rotating the drum, a two-dimensional image is created. The resolution in the scanning direction (from
right to left) is determined by the rotational speed of the printhead motor, depending on how quickly the laser is
adjusted. The resolution in the process direction (from top to bottom) is determined by the rotational speed of
the printhead motor. (The higher the scanning speed becomes, the sooner the scanning of the next row can be
started.)
Diagnostic aids
3-71
Fuser
Fuser unit assembly
Fuser components
Hot roll
Fuser lamp
Sensor(Fuser ou
Sensor(Narrow m
Fuser solen
Heat roll
The heat roll is a hollow metal tube with a coated surface. This tube is heated by the inner heater lamp. The
heat is applied to the media passing between the heat roll and pressure roll, fusing the toner on the media.
Pressure roll
The pressure roll is used to apply pressure to the media surface for fusing. Pressure is applied to the media
between the pressure roll and heat roll, pressing the melted toner against the media.
Heater lamp
The heater lamp is a quartz glass tube containing a heater coil. A terminal is mounted to the end of the heater
rod via a harness.
Thermal cutoff
If the heat roll temperature exceeds the preset temperature, the thermal cutoff cuts off the circuits of the main
heater lamp and sub heater lamp.
Thermistor
The thermistor monitors the surface temperature of the media-feed portion of the heat roll to control on/off of
the main heater lamp and sub heater lamp.
Hot roll
Fuser lamp
Non contact detac
Pressure roll
Hot roll
Pressure roll
Diagnostic aids
3-73
Fuser lamp
Hot roll
Pressure roll
Hot roll
Pressure roll
Exit
Sensor (Standard bin exit)
The standard media exit ejects printed media from the printer to the standard bin .
Drive
Main drive motor assembly
The main drive motor is a DC motor that drives the print cartridge, aligner, MFP and fuser.
Redrive motor
assembly
Main drive
motor assembly
Diagnostic aids
3-75
System card
assembly
LVPS card
assembly
Duplex
cooling fan
Print cartridge
cooling fan
HVPS card
assembly
Control
Printhead control
Rotation of printhead motor
The on/off control of the printhead motor is performed according to the mode of operation as shown below.
Operation mode
Standby mode
Always off
Print mode
Sleep mode
Always off
Description
SOS signal interval (equivalent to 98% or more of the rated RPM of the
printhead motor)
SOS signal interval (less than 98% of the rated rpm of the printhead
motor)
Fuser control
Fuser control method
The on/off control of the main/sub heater lamps is performed based on the fuser control temperature. The fuser
transmits between the five states (warm up, ready, standby, print, and low power) depending on the heat roll
surface temperature or printer conditions.
The fuser temperature control starts when the fuser ready in the system card assembly is turned on after a
preset time period has passed from power on. If a failure occurs, the heater lamps are turned off, the fuser
ready is turned off, and then the fuser temperature control is stopped.
Diagnostic aids
3-77
Fuser warm-up
The fuser warm-up starts at the time of power on, interlock open or close, jam reset, or return from the low
power mode, and ends when the ready temperature is attained, when a failure occurs, or when executing
diagnosis.
Charge
The Charge Roll places a uniform negative electrostatic charge on the surface of the drum. The drum surface
is made of a photoconductive material that holds an electrical charge as long as the drum remains in darkness.
Light striking the drum discharges the surface charge.
HVPS
(-VDC)
Charge roll
(-VDC)
Ground
DRUM
Photoconductive
Surface
Drum Surface
Image
Drum Surface
Voltage
-VDC value
Conductive Tube
Ground
0V
Exposure
The Printhead generates a beam of laser light. Image data received from the system card assembly modulates
this beam, turning it on and off according to image information that is received from the host computer and
software.
Through the use of a series of rotating and stationary mirrors within the Printhead, the beam scans the
negative charged drum surface. Whenever the print controller sends a command to print a black pixel, the
laser switches on long enough to shine onto the drum at a single pixel point. That point is now discharged and
slightly less negative than the surrounding negative charge. The less negative areas are considered positive.
Diagnostic aids
3-79
This discharge/no discharge process creates an invisible, electrostatic image on the surface of the drum. This
image is called a latent image.
Modulated
Laser Beam
Printhead
DRUM
Drum Surface
Image
Drum Surface
Voltage
Laser Beam
Laser Beam
Discharge
Level
0V
Development
The toner contained within the PC Cartridge has an electrical property that causes it to adhere to the
development roll. The Metering Blade spreads the toner into a very thin layer on the development roll. Friction
between the development roll and the CM Blade development roll generates a small electrical charge that is
transferred to the toner.
The surface of the developer Roll is made up of a thin sheet of conductive material. The HVPS supplies the
development Roll with two voltages: a DC voltage and an AC voltage. The DC voltage is used to transfer toner
from the development roll to the surface of the drum. The AC voltage agitates the toner on the development
roll, making toner transfer easier.
The development roll maintains a negative DC electrical potential. Negative charged areas of the drum have a
lower electrical potential, or higher relative negative value than the development roll. Discharged areas of the
drum have a higher electrical potential, or lower relative negative value, than the development roll. A
discharged point on the surface of the drum now appears less negative in relation to the negative charge on
the development roll.
The toner adhering to the development Roll is always in contact with the drum surface. When a less negative
point on the drum (a discharged area) comes in contact with the more negative charged toner on the Magnet
Roll, toner transfers from the Magnet Roll to that point on the drum. There is now a visible toner image on the
drum surface. The image is called a developed image.
Developer
Roll
HVPS
Metering
Blade
Toner
DRUM
-VDC
Drum Surface
Image
Drum Surface
Voltage
Toner at
-VDC Developer
Bias value
0V
Discharge
Level
Transfer
As the paper travels between the transfer Roll and the photoconductor (drum), the Transfer Roll applies a
charge to the back of the printing paper. This positive charge transfers the negative charged toner image from
the photoconductor (drum) to the top surface of the paper. The toner image is now on the paper and the paper
Diagnostic aids
3-81
is now stuck to the photoconductor (drum) due to the relative electrical differences between the negative
electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper.
HVPS
-VDC
-VDC
DRUM
Transfer roll
Sheet of paper
Cleaning
The Cleaning Blade removes any toner that remains on the drum after the transfer process. The toner that the
Cleaning Blade removes is collected inside the sealed PC Cartridge.
Used Toner
Cleaning Blade
Charge roll
DRUM
The image density sensor assembly uses a reflection type sensor that detects a pre-placed toner patch and
image on the photoconductor (drum) and outputs pulses when the central line of the patch image aligns with
the central line of the detector. The sensor outputs pulses at the timing the patch image passes the sensor.
Therefore, observing changes of intervals at which pulses are output leads to toner density detection.
Diagnostic aids
3-83
assembly
Media size
actuator
Sensor
(tray raised HP)
HCF drawer
assembly
Tray lift drive motor
SW 1
SW 2
SW 3
Unknown
OFF
OFF
OFF
A4
OFF
OFF
ON
Legal
OFF
ON
OFF
B5
OFF
ON
ON
A5
ON
OFF
OFF
Executive
ON
OFF
ON
Letter
ON
ON
OFF
Custom
ON
ON
ON
Diagnostic aids
3-85
250-sheet tray
Sensor A
Sensor B
Tray full
unblocked
unblocked
Tray low
blocked
unblocked
Tray empty
blocked
blocked
550-sheet tray
Sensor A
Sensor B
Tray full
unblocked
blocked
Tray low
blocked
blocked
Tray empty
blocked
unblocked
The pick arm assembly (autocompensator) is a paper pick device that generates its own normal force. This
force generation is inherent in the fundamental design of the pick arm. If light media is used, it picks very
gently. If a heavy media is used, it picks very aggressively. No customer adjustments are necessary, therefore
no special trays are needed for card stock or labels. The gearing in the arm is designed so the input torque
from the motor produces a movement about the pivot of the arm. This movement produces a downward force
at the pick rolls. The friction between the pick roll and the paper produces a frictional locking condition. If the
paper is physically held and not allowed to feed, then the motor stalls. Slippage between the roll and the paper
is theoretically impossible. When the motor is energized, the pick rolls are driven down into the stack,
increasing the normal force and drive force until the bending strength of the paper is overcome and the paper
bends and moves up the wear strip.
Sensor (pass-thru)
A photointerrupter sensor with a built-in flag that sends a signal to the engine where the media from the input
tray passes. This will trigger the pick arm to pick the next media.
250-sheet drawer
assembly
Sensor
(pass through)
Diagnostic aids
3-87
550-sheet drawer
assembly
Sensor
(pass through)
Sensor (input)
PC cartridge
PC drum
Diverter
Sensor (option
pass through)
Sensor (duplex
double feed)
Diagnostic aids
3-89
PC drum
Diverter
PC cartridge
Pick arm
assembly
Side guide
The media tray assembly is designed so it can adapt to the media width in the media feed direction by moving
the side guide to the left or right.
Wear strips
The wear strips are designed to provide a fixed resistance to ensure that a single piece of paper is properly fed
out of the media tray. There are several types of wear strips available for custom or hard to feed media.
End guide
Diagnostic aids
3-91
If media runs out in a media tray assembly, the actuator lowers and the actuator flag, unlocks the sensing area
of the sensor (media empty). The sensor light is transmitted. When the sensing area is blocked (media is
present), the signal is off.
End guide
Note:
Media Size
Analog switch
S/W1
S/W3
No Tray
Off
Off
B5L/7.25 x 10.5L
Off
On
8.5 x 11L
On
Off
A4L
On
On
Duplex
Layout of media transport path
The main components associated with the media path and transport with the duplex installed.
Sensor (input)
PC cartridge
PC drum
Diverter
Sensor (option
pass through)
Sensor (duplex
double feed)
Diagnostic aids
3-93
PC drum
Diverter
PC cartridge
Pick arm
assembly
Duplex drive
motor assembly
Diagnostic aids
3-95
Area
200203
Printer
230239
Duplex unit
241245
Paper trays
250
Multipurpose feeder
260
Envelope feeder
270279
28x
Stapler
4
2
WARNING: Do not leave the cartridge exposed to light for extended periods.
WARNING: The jammed paper may be covered with unfused toner which can stain garments and skin.
5. Remove the jammed paper.
CAUTION: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
Note: If the paper is not easy to remove, then open the rear door and remove the paper from there.
6. Align and reinstall the print cartridge.
7. Close the front cover.
8. Close the multipurpose feeder door.
9. Press
Diagnostic aids
3-97
2
3. Remove the jammed paper.
4. Insert the standard tray.
5. Press
Diagnostic aids
3-99
2
1
4. If the jam message remains for a 250-sheet or 550-sheet tray, then remove the tray from the printer.
5. Remove the jammed paper, and then insert the tray.
6. Press
Diagnostic aids
3-101
2. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
3. Load the paper into the multipurpose feeder.
4. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper.
5. Press
2. If the jammed envelope has entered the printer and cannot be pulled out, then lift the envelope feeder up
and then out of the printer, and then set it aside.
3. Remove the envelope from the printer.
Note: If you cannot remove the envelope, the print cartridge will have to be removed. For more information,
see 200 and 201 paper jams on page 3-96.
4. Reinstall the envelope feeder. Make sure it snaps into place.
5. Flex and stack the envelopes.
6. Load the envelopes in the envelope feeder.
7. Adjust the paper guide.
8. Lower the envelope weight.
9. Press
Diagnostic aids
3-103
2. Press
2. Press
Diagnostic aids
3-105
2. Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer.
3. Use the metal tab to lift the staple guard, and then remove any loose staples.
5. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place.
6. Close the stapler door.
7. Press
Diagnostic aids
3-107
Erase all security templates, building blocks, and access controls that a user has defined (i.e. the factory
default configuration); or
Force the value of each function access control to No Security (all security templates and building blocks
are preserved but not applied to any function).
Note: Note: If the Enable Audit setting in the Security Audit Log section of the Security Menu is activated,
the device logs a message each time that the jumper is used.
A small lock icon identifies the jumpers position on the RIP card. Also, to make it easier to separate the small
yellow plastic jumper from the 3-pin connector, a looped handle is attached to the top of the small yellow
jumper that covers the 3-pin connector.
An administrator controls how a jumper reset affects a device by configuring the jumper-related setting on the
Security Web page.
Note: Administrators can discourage tampering with the jumper by securing the entire RIP card cage (of which
the jumper is a part) with a Kensington lock. or, to completely negate the effects of a jumper reset, an
administrator can select the No Effect value for the jumper-related setting on the Security Web page or in the
Security Reset Jumper setting in the Security Menu.
To perform a jumper reset operation:
1. Power the device off.
2. Remove the Kensington lock from the card cage (if installed).
3. Remove the small yellow jumper that covers a pair of the jumpers pins.
Top
Rear
Front
Bottom
4. Replace the small yellow jumper so that it covers the pins adjacent to its original position.
5. Replace and secure the Kensington lock on the card cage (if installed).
6. Power the device on.
Note: The movement of the small yellow jumper from position A to position B triggers the reset, not the
specific positions. When the device is powered on, it labels the current position of the small yellow jumper (lets
say position A) as the home position. If, at the next POR, the device detects that the small yellow jumper has
moved from its previous home position (position A) to the other position (position B), then it performs a
jumper reset. After performing the reset, the device also relabels the other position (position B) as the
home position (now position A is the other location).
Note: The admin's security settings are lost when the RIP card is replaced. Secure settings are those that are
configured under the Settings->Security->Edit Security Setups menu. These are all the PINs, Passwords, and
other Building Blocks and Security Templates that define the device's protection of functions and menus. In
other words, if the customer is using LDAP to authenticate users to use the Copy function, then after the RIP
card is replaced, the device will no longer have that LDAP configuration or the Copy function protected.
Diagnostic aids
3-109
Dell
Dell
Quick Test
Quick Test
Printer Information
Page Count
PSAC
Installed Memory
Processor Speed
Serial Number
CalStat
CalSet
xx
xx
xxx MB
xxxMHz
xxxxxxx
xxxx
x.xx x.xx x.xx
x.xx x.xx
Engine ID
xx
FSpeed
xxx
Printer Rev isi on Lev els
Loader
xx.xx.xxxx-x
Kernel
xxx.xx.xxxx-x
Base
xx.xx.xxxx-x
Network
xxx.xx.xxxxx-x
Network Drvr
xx.xx.xxxx-x
Engine
xx.xx.xxxx-x
Font
x.xxxxx-xx.x
Printer Information
Margin Settings
Top Margin
= x
Bottom Margin
= x
Left Margin
= x
Right Margin
= x
Skew
= x
Cyan Top Margin
= x
Cyan Left Margin
= xx
Cyan Right Margin = x
Cyan Skew
= x
Cyan Bow
= x
Yellow Top Margin
= x
Yellow Left Margin
= x
Yellow Right Margin = x
Yellow Skew
=x
Yellow Bow
= x
Magenta Top Margin
=x
Magenta Left Margin
=x
Magenta Right Margin = x
Magent Skew
= x
magenta Bow
= x
Dup Top Margin
= x
Paper Source
Formatted Size
= Tray 1
= xxxxxx
Straight
Page Count
xx
PSAC
xx
Installed Memory
xxx MB
Processor Speed
xxxMHz
Serial Number
xxxxxxx
CalStat
xxxx
CalSet
x.xx x.xx x.xx
x.xx x.xx
Engine ID
xx
FSpeed
xxx
Pri nter Revisi on Leve ls
Loader
xx.xx.xxxx-x
Kernel
xxx.xx.xxxx-x
Base
xx.xx.xxxx-x
Network
xxx.xx.xxxxx-x
Network Drvr
xx.xx.xxxx-x
Engine
xx.xx.xxxx-x
Font
x.xxxxx-xx.x
Margin Settings
Top Margin
= x
Bottom Margin
= x
Left Margin
= x
Right Margin
= x
Skew
= x
Cyan Top Margin
= x
Cyan Left Margin
= xx
Cyan Right Margin = x
Cyan Skew
= x
Cyan Bow
= x
Yellow Top Margin
= x
Yellow Left Margin
= x
Yellow Right Margin = x
Yellow Skew
=x
Yellow Bow
= x
Magenta Top Margin
=x
Magenta Left Margin
=x
Magenta Right Margin = x
Magent Skew
= x
magenta Bow
= x
Dup Top Margin
= x
Paper Source
Formatted Size
= Tray 1
= xxxxxx
Skewed
2nd
1st
16 lb-to-24 lb
+/-0.007 mm/mm
+/-0.005 mm/mm
+/-0.010 mm/mm
+/-0.005 mm/mm
Card Stock
+/-0.007 mm/mm
+/-0.007 mm/mm
Labels:
- Paper, Dual-Web Paper
- Vinyl, Polyester
(less than or equal 92# liner
+/-0.010 mm/mm
+/-0.010 mm/mm
+/-0.010 mm/mm
+/-0.010 mm/mm
Print Registration
Initial adjustment (adjustable in increments of T=0.3mm, B-0.5mm, R and L=0.2mm
Left print position accuracy (scanning direction): +/-0.5mm - start on scan
Top print position accuracy (feeding direction): +/-0.5 mm - start on scan
Horizontal page width accuracy: +/-0.5mm - mirror motor
Vertical page length accuracy: +/-0.5mm - drive motor
Diagnostic aids
3-111
4. Repair Information
WARNING: Read the following before handling electronic parts.
Keep the ESD-sensitive part in its original shipping container (a special ESD bag) until you are ready to
install the part into the machine.
Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges
any static electricity in your body to the machine.
Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing
a pluggable module, use the correct tool.
Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the
ESD-sensitive part for any reason, first put it into its special bag.
Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they
a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge
paths without being grounded.)
Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers
when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table.
Repair Information
4-1
Adjustments
Polygon and Oscillating printhead mechanical registration adjustment
Do the printhead mechanically registration adjustment whenever you remove or replace the printhead or
loosen the mounting screws.
Install the new printhead with the mounting screws centered in the slots in the printhead frame assembly.
Leave the screws loose enough to allow the printhead to move from side to side within the slots. It is necessary
to perform a mechanical registration adjustment before locking down the three printhead mounting screws.
Paper feed
skew
Printhead
misalignment
Note: In the case of paper feed skew, go to Alignment assembly adjustment on page 4-4.
and
3. Turn the printer on, and release the buttons when Performing Self Test displays.
4. Select Registration from the menu.
5. Select Quick Test Page. The test page should only be printed on letter or A4 paper from Tray 1. The Quick
Test Page consists of alignment diamonds, horizontal lines that can be used for mechanical registration
adjustment. An example of the printhead alignment printout is shown below:
Dell
Quick Test
Device Information
31
192 MB
467MHz
Page Count
Installed Memory
Processor Speed
Serial Number
TDS Calibration
Engine ID
System Card ID
0116413
00 14 FF 00 00 00 00
40
0004007E24A2
LF.LBH.P055-0
FFN.APS.F191a-0
LF.LBH.P055-0
NF.APS.N179-0
LF.LBH.P055-0
AF.LB.E037-0
9.9
8.31M02-U5.0
Loader
Kernel
Base
Network
Netwrk Drvr
Engine
Panel
Font
=
=
=
=
=
=
5
0
-3
0
0
0
Paper Source
Formatted Size
= Tray 1
= Letter
- 12
- 10
- 8
- 6
- 4
- 2
0
+2
+4
+6
+8
+ 10
+ 12
6. Check the Quick Test Page for any sign of misalignment by checking the diamonds at the top left and top
right of the test page for equal distance from the top of the page. If necessary, rotate the printhead to the left
or right and tighten down the mounting screws and check for proper alignment again by running another
Quick Test Page. This procedure may take two or three attempts before you get satisfactory results.
7. When you have the correct adjustment, ensure that the printhead mounting screws are properly tightened.
and
3. Turn the printer on, and release the buttons when Performing Self Test displays.
4. Select Registration from the menu.
5. Select Quick Test Page. The test page should only be printed on letter or A4 paper from Tray 1. The Quick
Test Page consists of alignment diamonds, horizontal lines that can be used for skew adjustment, page
count setting, printer serial number code levels, and print registration settings. An example of the printhead
Repair Information
4-3
Dell
Quick Test
Device Information
31
192 MB
467MHz
Page Cou nt
Installed Memory
Processor Speed
Serial Number
TDS Calibration
Engine ID
System Card ID
0116413
00 14 FF 00 00 00 00
40
0004007E24A2
LF.LBH.P055-0
FFN.APS.F191a-0
LF.LBH.P055-0
NF.APS.N179-0
LF.LBH.P055-0
AF.LB.E037-0
9.9
8.31M02-U5.0
Loader
Kernel
Base
Network
Netwrk Drvr
Engine
Panel
Font
=
=
=
=
=
=
5
0
-3
0
0
0
Paper Source
Formatted Size
= Tray 1
= Letter
- 12
- 10
- 8
- 6
- 4
- 2
0
+2
+4
+6
+8
+ 10
+ 12
or
9. Print the Quick Test page again and check that the darkest line in the center graph is equal to zero. If it is,
then check to see if the left, top, and bottom margins are detected. If it is not, then repeat step 5.
Note: The alignment of the left margin positions the black plane to the right or left. The alignment of the right
margin does not alter the margins and should only be used to adjust the printhead.
4. Install the new alignment assembly. Turn the reference screw clockwise with a 7 mm nut driver or M3 Allen
wrench until it touches the back of the reference plate, and tighten the nut with a 5.5 mm wrench.
The reference adjustment screw can be adjusted without loosening the nut. Turn the screw clockwise a few
turns and print a copy of the Quick Test Page as you check the diamonds on the left margin. Continue
adjusting the screw as you check the results of each adjustment on a new test page until you obtain the results
you want.
Repair Information
4-5
Step B
Print a copy of the Quick Test Page, and check the margin adjustments printed on the test page. These
settings should be within the range specified in Registration on page 3-67. The reference screw can be
adjusted without loosening the locknut. Turn the screw a few turns, and print a copy of the Quick Test Page as
you check the diamonds on the left margin. Continue adjusting the screw as you check the results of each
adjustment on a new test page until you obtain the results you want.
Gap adjustment
The gap adjustment allows you to increase the minimum gap between sheets of paper as they are fed through
the printer. This adjustment reduces the printer overall performance, such as pages per minute, but can help in
reducing the amount of curl of some printed media, thus improving media stacking in the output bin.
1. Enter the Diagnostic Mode.
2. Select Ep Setup from the Diagnostic Menu.
3. Select Gap Adjust.
4. The range of the GAP adjustment is 0 to 255. Adjust the gap setting by using
to select the value. If
GAP=0 displays, it indicates a factory setting to minimum gap. Select a value and run several copies of the
media that displays a curl problem. It may take several tries before improvement is noticed.
Note: This setting has no effect when duplexing.
Removals
Replacement note: To replace a removed part, reverse the order of removal unless noted otherwise.
A
3. Remove the access door.
Repair Information
4-7
2. Remove the six screws (A) securing the metal cover to the machine.
A
3. Remove the metal cover.
4. Remove the inner deflector. Go to Inner deflector removal on page 4-24.
5. Remove the MPF pick solenoid assembly. Go to MPF pick solenoid assembly removal on page 4-38.
6. Remove the two screws (B) securing the alignment assembly to the machine.
B
Note: The adjuster screw (C) requires a hex wrench to loosen and tighten.
Note: The adjuster screw (C) can be accessed through the hole (D) in the system card.
7. Completely loosen the adjuster screw (C) securing the alignment assembly to the machine.
8. Remove the alignment assembly.
Replacement Warning: When replacing the alignment assembly, ensure that the media skew is properly
adjusted using the adjuster screw (C) or jamming will occur. Go to Alignment assembly adjustment on
page 4-4.
Repair Information
4-9
A
2. Remove the connection access cover, rear.
A
4. Remove the connection bezel assembly, rear.
A
4. Remove the connection bezel assembly, rear.
Repair Information
4-11
A
4. Remove the cover assembly, rear lower.
A
3. Remove the cover assembly, rear lower.
WARNING: When removing the charge roll assembly, avoid touching the charge roll surface.
1. Open the MPF door assembly.
2. Open the operator panel front cover assembly.
3. Detach the left side of the charge roll assembly from the machine.
4. Detach the right side of the charge roll assembly from the machine.
Repair Information
4-13
D
9. Remove the duplex guide assembly, rear.
Repair Information
4-15
Note: When removing the duplex assembly, the lower duplex drive belt (D) will become detached.
6. Remove the duplex assembly.
Replacement Warning: When replacing the duplex assembly, ensure that the lower duplex drive belt (D) is
properly reattached.
Repair Information
4-17
A
Note: When removing the duplex drive motor assembly, the upper duplex drive belt (B) will become detached.
4. Remove the band (C) from the duplex drive motor assembly.
7. Remove the harness (E) from the duplex drive motor assembly.
D
Replacement Warning: When replacing the duplex drive motor assembly, ensure that all harnesses are
properly re-routed.
Replacement Note: Ensure the belt is replaced properly.
Repair Information
4-19
B
5. Fully open the duplex guide assembly, front 90, and detach it from the machine.
6. Remove the duplex guide assembly, front.
Repair Information
4-21
3. Swing the fuser access door assembly away from the machine.
4. Unsnap the fuser access door assembly from the machine.
5. Remove the fuser access door assembly.
5. While pressing the two buttons (A), pull the fuser unit assembly from the machine.
A
Replacement Warning: When replacing the fuser unit assembly, ensure that the electrical connection (B) and
the two buttons (A) are properly secured.
Repair Information
4-23
Replacement Warning: When replacing the HVPS card assembly, ensure that the two high voltage
connections (C) are properly replaced.
2. Release the two hooks (A) securing the lower portion of the inner deflector to the machine.
A
3. Remove the inner deflector.
Replacement Warning: When replacing the inner deflector, ensure that it is properly installed, or jamming will
occur.
Repair Information
4-25
A
WARNING: When removing the laser cover, ensure that the standard bin actuator assembly does not become
damaged.
Repair Information
4-27
B
5. Gently pull the LVPS card assembly from the machine.
C
7. Remove the LVPS card assembly.
Replacement Warning: When replacing the LVPS card assembly, ensure that all connections are replaced.
Replacement Warning: When replacing the LVPS card assembly, ensure that the connector pins (D) properly
engage the system card.
Replacement Warning: When replacing the LVPS card assembly, ensure that the voltage selection switch (E)
is set to the proper setting, or damage will occur.
Repair Information
4-29
C
7. Remove the LVPS card assembly.
Replacement Warning: When replacing the LVPS card assembly, ensure that all connections are replaced.
Replacement Warning: When replacing the LVPS card assembly, ensure that the connector pins (D) properly
engage the system card.
Replacement Warning: When replacing the LVPS card assembly, ensure that the voltage selection switch (E)
is set to the proper setting, or damage will occur.
Repair Information
4-31
A
3. Move the metal shield in the direction of the arrow.
4. Remove the metal shield.
5. Remove the two screws (B) securing the fuser cooling fan to the machine.
6. Remove the fuser cooling fan.
B
C
Repair Information
4-33
6. Disconnect the connection (B) from the main drive motor assembly.
Replacement Warning: Ensure that all electrical connections are properly replaced.
Replacement Warning: When replacing the main drive motor assembly, ensure that the operator panel door
assembly is in the closed position or the main drive motor assembly will not align properly and damage will
occur.
Replacement Warning: When replacing the main drive motor assembly, ensure that all gears and drive
shafts are properly aligned, or damage will occur.
A
3. While gently bending the media turn guide, move the media turn guide in the direction of the arrow.
4. Remove the media turn guide.
Replacement Warning: When replacing the media turn guide, ensure that it is properly installed, or jamming
will occur.
Repair Information
4-35
B
C
Repair Information
4-37
A
4. Remove the metal cover.
5. Remove the screw (B) securing the MPF pick solenoid assembly to the machine.
Repair Information
4-39
B
A
4. While holding the MPF tray in its uppermost position, swing the MPF tray door assembly away from the
machine to detach the MPF tray from the machine.
Repair Information
4-41
5. Slide the MPF tray door assembly in the direction of the arrow to detach it from the machine.
B
B
A
4. Remove the operator panel latch assembly.
1. Remove the operator panel latch assembly. Go to Operator panel latch assembly removal (5230n/dn,
5350dn, and 5530dn) on page 4-42.
2. Remove the three screws (A) securing the cover to the assembly.
Repair Information
4-43
3. Release the three hooks (B) securing the cover to the assembly.
Operator panel hinge assembly, left removal (5230n/dn, 5350dn, and 5530dn)
1. Remove the operator panel door assembly. Go to Operator panel door assembly removal (5230n/dn,
5350dn, and 5530dn) on page 4-43.
2. Remove the screw (A) securing the cover to the operator panel hinge assembly, left.
3. Remove the cover.
4. Detach the switch (B) from the operator panel hinge assembly, left.
5. Remove the harnesses (C) from the operator panel hinge assembly, left.
6. Detach the spring (D) from the operator panel hinge assembly, left.
7. Detach the spring (E) from the operator panel hinge assembly, left.
8. Remove the E-clip (F) from the operator panel hinge assembly, left.
Repair Information
4-45
9. Remove the pin (G) from the operator panel hinge assembly, left.
D
E
F
G
10. Remove the operator panel hinge assembly, left.
Operator panel hinge assembly, right removal (5230n/dn, 5350dn, and 5530dn)
1. Remove the operator panel door assembly. Go to Operator panel door assembly removal (5230n/dn,
5350dn, and 5530dn) on page 4-43.
2. Detach the spring (A) from the operator panel hinge assembly, right.
3. Detach the spring (B) from the operator panel hinge assembly, right.
4. Remove the E-clip (C) from the operator panel hinge assembly, right.
5. Remove the pin (D) from the operator panel hinge assembly, right.
Repair Information
4-47
1. Remove the laser cover. See Laser cover removal (models X651, X652, X654, and X656) on
page 4-105.
2. Remove the counter balance springs (A) on both sides.
3. Remove the print cartridge cover springs (B) on both sides.
4. Remove the E-clips (C) on both sides securing the links to the hinges, and remove the links.
5. Remove the pins (D) on both sides securing the links.
Repair Information
4-49
6. Remove eight screws (E) securing the scanner controller cage cover to the cage. An X658 model is
represented in the graphic below, however, the card cage cover removal procedure is similar for all
models.
E
E
7. Remove the printer controller card cage cover.
8. Disconnect the USB cable and the cover closed interlock switch harness.
Repair Information
4-51
Replacement Warning: When replacing the option drive shaft, ensure that the plastic hook (A) is not
damaged, or the option drive shaft will not remain secured.
Repair Information
4-53
Repair Information
4-55
5. Remove the screw (C) securing the pick arm assembly to the machine.
C
6. Remove the band (D) from the pick arm assembly.
7. Remove the cover from the pick arm assembly.
8. Remove the three connections (E) from the pick arm assembly.
9. Remove the wiring harness (F) from the pick arm assembly.
Replacement Warning: When replacing the print cartridge cooling fan, ensure that it is installed as shown in
the picture.
Repair Information
4-57
A
3. Remove the print cartridge clamp assembly.
A
4. Remove the print cartridge ID connector assembly.
5. Disconnect the connection (B) from the print cartridge ID connector assembly.
Repair Information
4-59
5. Remove the three screws (C) securing the printhead assembly to the machine.
A
Repair Information
4-61
B
5. Remove the four screws (C) securing the printhead assembly to the machine.
A
B
Repair Information
4-63
B
5. Disconnect the connection (C) from the sensor (standard media bin full).
6. Release the hooks (D) securing the output option interface cable assembly to the machine.
D
C
Repair Information
4-65
3. Remove the cover assembly, rear lower. Go to Cover assembly, rear lower removal (5230n/dn) on
page 4-12.
4. Remove the four screws (A) securing the side cover, left to the machine.
A
5. Swing the side cover, left away from the machine.
6. Remove the side cover, left.
A
5. Swing the side cover, left away from the machine.
6. Remove the side cover, left.
Repair Information
4-67
4. Remove the five screws (A) securing the side cover, right to the machine.
A
5. Remove the side cover, right.
Repair Information
4-69
A
3. Remove the sensor (media level).
A
3. Remove the sensor (media out).
A
3. Remove the sensor (input).
4. Disconnect the connection (B) from the sensor (input).
Repair Information
4-71
A
3. Remove the sensor shield assembly.
Replacement Warning: When replacing the sensor shield assembly, ensure that the spring (A) is properly
aligned and the sensor shield assembly opens and closes properly.
A
3. Remove the sensor (standard bin exit).
Repair Information
4-73
3. Press the tab (B) to release the standard bin actuator assembly from the machine.
A
3. Remove the metal cover.
4. Remove the media tray.
5. Gently place the machine on the left of right side.
6. Release the two hooks (B) securing the switch (media size) assembly to the machine.
Repair Information
4-75
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery
manufacturers instructions and local regulations.
1. Remove the side cover, left. Go to Side cover, right removal (5230n/dn) on page 4-67 or Side cover,
left removal (5350dn, 5530dn, and T656) on page 4-67.
2. Remove the six screws (A) securing the metal shield to the machine.
A
3. Slide the metal shield in the direction of the arrow.
WARNING: When disconnecting all the electrical connections, ensure that the connectors and harnesses do
not become damaged.
5. Disconnect all connections from the system card assembly.
Note: There are two fine thread screws and four course thread screws securing the system card assembly to
the machine, ensure that these screws are properly reinstalled.
6. Remove the six screws (B) securing the system card assembly to the machine.
Repair Information
4-77
WARNING: When removing the system card assembly from the machine, ensure that the LVPS assembly
connection (C) does not become damaged.
A
3. Slide the metal shield in the direction of the arrow.
Repair Information
4-79
5. Gently remove the NVM card assembly (B) from the machine.
Replacement Warning: When replacing the transfer roll assembly, do not touch the foam surface.
Repair Information
4-81
B
F
E
A
Replacement Warning: When reinstalling the transfer roll bracket assembly, left, ensure that the bushing (C),
spring (D), and ground wire (F) are properly replaced.
A
5. Remove the ground wire.
Replacement Warning: When replacing the transfer deflector, ensure that the ground wire is properly
replaced.
Repair Information
4-83
Note: The tray roller catch assembly should be removed from the media tray cabinet.
4. Remove the tray roller catch assembly from the machine.
Option removals
5-bin mailbox rear door assembly removal
1. Open the rear door assembly and twist the rear door strap vertical and remove the strap.
2. Pry the rear door hinges out of the bottom hinges and remove.
Repair Information
4-85
3. Remove the single screw (A) on the top and the four screws (B) on the inside of the left inner cover.
Repair Information
4-87
A
4. Remove the 5-bin mailbox right inner cover.
3. Remove the two screws (A) on each side of the top cover.
4. Pull the left side up first and carefully unroute the cables from the channels and then remove the top cover.
Repair Information
4-89
4. Disconnect the appropriate harness from the controller card (J11) for the upper sensor (pass through) and
(J5) for the lower sensor (pass through).
Note: The use of a spring hook facilitates the unrouting of the cables. Remove the two screws (A) and lift the
left frame assembly to ease removal of the lower sensor (pass through) harness.
Repair Information
4-91
A
4. Remove the 5-bin mailbox controller card assembly.
Repair Information
4-93
Replacement Note: The static brush mylar assembly is attached to the media bin fifth deflector. Do not forget
to reinstall it on the new deflector.
Repair Information
4-95
Replacement Note: The static brush mylar assembly is attached to the media bin fifth deflector. Do not forget
to reinstall it on the new deflector.
Repair Information
4-97
4. Remove the screw (A) securing the appropriate 5-bin mailbox deflector gate solenoid.
Repair Information
4-99
4. Remove the four screws (B) securing the left frame assembly to the 5-bin mailbox assembly.
Repair Information
4-101
7. Disconnect the harness from the 5-bin mailbox sensor (deflector gate HP).
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
Repair Information
4-103
3. Remove the three screws (A) securing the 250-sheet pick arm bracket assembly to the drawer.
Repair Information
4-105
4. Remove the four screws (A) securing the 250-sheet frame assembly to the drawer.
3. Remove the three screws (B) securing the 250-sheet controller card assembly to the 250-sheet frame.
Repair Information
4-107
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
Repair Information
4-109
Repair Information
4-111
3. Remove the three screws (A) securing the 550-sheet controller card assembly to the 550-sheet frame.
A
4. Remove the 550-sheet controller card assembly.
Repair Information
4-113
A
B
2. Turn the drawer upside down, and unsnap the two hooks (A) securing the anti-tip latch assembly to the
drawer with a flathead screwdriver.
Note: The hooks might break when detaching the anti-tip assembly from the drawer.
Note: Carefully remove the HCIT from the base machine and the caster base before proceeding.
Repair Information
4-115
Repair Information
4-117
A
3. Remove the HCIT tray cover, front.
Repair Information
4-119
Repair Information
4-121
Repair Information
4-123
1. Remove the HCIT cover, left. Go to High capacity input tray (HCIT) cover, left removal on page 4-123.
Note: The left side anti-tip assembly will come off when removing the HCIT cover, left.
Repair Information
4-125
High capacity input tray (HCIT) tray lift drive motor assembly removal
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT cover, right. Go to High capacity input tray (HCIT) cover, right removal on
page 4-121.
2. Remove the HCIT cover, left. Go to High capacity input tray (HCIT) cover, left removal on page 4-123.
3. Disconnect the HCIT tray lift drive motor cable connector from the HCIT controller card assembly.
Note: Remove the cable from the restraint, and observe the routing for reinstallation.
4. Remove the eight screws (A) securing the HCIT tray lift drive motor assembly.
Repair Information
4-127
3. Remove the three screws (A) securing the HCIT controller card assembly.
A
4. Remove the HCIT controller card assembly and the shield.
High capacity input tray (HCIT) media size actuator assembly removal
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT controller card assembly. Go to High capacity input tray (HCIT) controller card
assembly removal on page 4-127.
2. Disconnect the two springs (A) from the frame.
Note: Leave the springs (A) attached to the cam size sensing plate (B) and the actuator switch (C).
3. Slide the cam size sensing plate (B) through the access hole in the rear side frame.
C
5. Remove the four screws (D) securing the card mount option with the media size actuator to the frame.
Repair Information
4-129
6. Remove the card mount option with the media size actuator.
Re-installation note:
1. Re-install the card mount option with the media size actuator to the frame by inserting the leftmost part of it
through the hole, and then securing it with the four screws.
2. Re-install the actuator switch with the spring to the card mount option through the drawer opening.
3. Re-install the cam size sensing plate with the spring to the card mount option through the access hole in the
rear side.
4. Reattach the two springs to the frame.
High capacity input tray (HCIT) pick arm bracket assembly removal
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT cover, left. Go to High capacity input tray (HCIT) cover, left removal on page 4-123.
2. Remove the HCIT pick arm bracket assembly cable connectors from the HCIT controller card assembly.
Note: Remove the cable from the restraint, and observe the routing for reinstallation.
3. Remove the pick arm lift spring from the drawer.
Repair Information
4-131
4. Remove the five screws (A) securing the HCIT pick arm bracket assembly.
5. Remove the HCIT pick arm bracket assembly from the drawer by slightly lifting and removing it.
High capacity input tray (HCIT) tray closed latch with spring removal
The left and right tray closed latches with springs are the same, and only one is in a package. The instructions
below are for removing the left latch; removing the right latch has similar instructions.
1. Remove the HCIT media tray assembly. Go to High capacity input tray (HCIT) media tray assembly
removal on page 4-116.
2. Remove the E-clip (A) and the washer (B) with a prying tool securing the HCIT tray closed latch with spring
to the left frame.
Repair Information
4-133
Repair Information
4-135
A
3. Remove the left cover.
Repair Information
4-137
A
3. Disconnect the high capacity stacker switch (media bin HP) harness from the upper controller card.
4. Remove the high capacity stacker switch (media bin HP).
Repair Information
4-139
High capacity stacker sensor (media bin full) bracket assembly removal
1. Remove the high capacity stacker left cover. Go to High capacity stacker left cover removal on
page 4-136.
2. Release the tab securing the bracket to the left frame.
3. Remove the bracket from the frame and disconnect the sensor (media bin full) and media bin full actuator.
High capacity stacker controller card assembly (upper and lower) removal
1. Remove the high capacity stacker controller card cover panel. Go to High capacity stacker controller
card cover panel removal on page 4-138.
2. Disconnect the harnesses from the controller card.
Note: Pay careful attention to where the power input and output harnesses are attached.
3. Remove the two screws (A) securing the high capacity stacker controller card assembly and remove the
card.
Repair Information
4-141
Note: When installing the right frame, make sure the media output bin assembly is aligned properly.
Repair Information
4-143
Note: When installing the left frame, make sure the media output bin assembly is aligned properly.
Repair Information
4-145
4. Disconnect the sensor (pass through) harness from the controller card and remove the sensor.
3. Pull the bracket up and let it rest on the assembly with the cables intact.
Repair Information
4-147
2. Unplug the power cord from the electrical outlet, and then disconnect all cables from the printer.
Repair Information
4-149
3. Open the system board door, and loosen the screw on the system board cover. Remove the cover.
Repair Information
4-151
8. Snap the plastic tee card holder into place on the system board.
10. Insert the interface card into the plastic tee card holder.
Repair Information
4-153
11. Insert the long thumbscrew into the hole in the interface card. Turn it just enough to hold the card in place.
Do not tighten yet.
12. Insert the screws to secure the mounting bracket to the system board.
13. Tighten the thumbscrew, and insert the interface card plug into the blue connector on the system board.
15. Lift the printer off the 250/550 sheet optional drawer, place the RFID option on top of the drawer, and place
the printer on top of the RFID option.
Repair Information
4-155
16. Unpack the RFID cable, and attach between the RFID option and the interface card. Reconnect all printer
cables.
19. To remove the RFID UHF option, reverse the order of installation.
A
4. Remove the lower interface cable assembly.
Repair Information
4-157
A
3. Remove the media size actuator.
Repair Information
4-159
A
3. Remove the media size actuator.
1. Remove the media tray catch spring. Go to Media tray catch spring removal on page 4-160.
2. Remove the tray roller catch assembly from the drawer.
Repair Information
4-161
3. Holding the rear of the left inner cover, pull out while simultaneously separating it from the option.
Repair Information
4-163
A
3. At the rear of the right inner cover, pull out from the option and remove the right inner cover.
Repair Information
4-165
3. If replacing the bracket, remove the sensors (media bin full) from the bracket.
Replacement Note: Be sure to replace the sensors in the correct order. Make sure their positions are not
switched.
Repair Information
4-167
3. Remove the grounding screw (B) on the right output option frame guide the grounding cable through the
hole in the frame.
4. Carefully flex the panel from the lower middle and pull the four tab (C) out of the frame and remove.
A
4. Remove the controller card.
Replacement Note: Be sure to replace the interface connectors in their proper orientation as the two have
common connection pins.
Repair Information
4-169
Repair Information
4-171
2. Pull out on the front side of the right cover to disengage the tabs.
3. Remove the right cover.
Repair Information
4-173
A
2. Pull out on the front side of the left cover to disengage the tabs.
3. Remove the left cover.
Repair Information
4-175
A
A
2. Remove the output bin LED. Go to SFP stapler assembly standard output bin LED and LED clear lens
removal on page 4-179.
3. Remove the sensor (finisher bin media present). Go to SFP stapler assembly sensor (finisher bin
media present) removal on page 4-178
Repair Information
4-177
SFP stapler assembly standard output bin LED and LED clear lens removal
1. Remove the LED sensor cover. Go to SFP stapler assembly LED sensor cover removal on
page 4-177.
2. Remove the two screws (A) securing the LED to the cover.
Repair Information
4-179
Repair Information
4-181
SFP stapler assembly media stack flap and media stack flap actuator removal
1. Remove the handle cover. Go to SFP stapler assembly handle cover removal on page 4-176.
2. Release the locking tab and slide the media stack flap actuator to the right and remove.
Repair Information
4-183
A
5. Remove the paddle drive motor assembly.
Repair Information
4-185
Repair Information
4-187
A
3. Disconnect the harness and remove.
Repair Information
4-189
A
3. Disconnect the harness and remove.
3. Using needlenose pliers, carefully grip the sensor and pull it out and disconnect the harness.
Replacement Notes: Using needlenose pliers, place the rear most tab in the sensor bracket first. Then push
on the rear face of the sensor until the other two tabs snap into place.
Repair Information
4-191
A
Note: The tabs may be difficult to access. The use of a spring hook or flat-blade screwdriver may be
necessary to release the tabs.
A
4. Remove the stapler/stacker controller card assembly.
Repair Information
4-193
2. Disconnect the sensor (HCIT tray raised HP) cable connector from the HCIT controller card assembly.
Note: Remove the cable from the restraints, and observe the routing for reinstallation.
3. Remove the screw (A) securing the sensor to the rear frame.
4. Release the hooks (B) securing the sensor to the rear frame.
Repair Information
4-195
Note: Remove the cable restraint, and observe the routing for reinstallation.
3. Release the hooks (A) securing the sensor (HCIT pass through) to the machine.
4. Remove the sensor (HCIT pass through) with cable from the top plate.
A
A
Repair Information
4-197
A
4. Remove the upper interface cable assembly.
Repair Information
4-199
5-1
5-2
Service Manual
6. Preventive maintenance
This chapter describes procedures for printer preventive maintenance. Following these recommendations can
help prevent problems and maintain optimum performance.
Damaged, missing, or altered parts, especially in the area of the on/off switch and the power supply.
Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover.
Possible safety exposure from any non-Dell attachments.
Lubrication specifications
No requirements for this printer.
Part number
40X5852
300K
40X1886
300K
40X4308
300K
40X4723
300K
40X4724
300K
40X4765
300K
40X4766
150K
40X4767
150K
40X4768
150K
Preventive maintenance
6-1
Scheduled maintenance
Maintenance kit
The operator panel displays the message 80 Scheduled Maintenance at required maintenance intervals. It
is necessary to replace the fuser assembly, transfer roller, charge roll, and pick tires at this interval to maintain
the print quality and reliability of the printer. The parts are available as a maintenance kit with the following part
numbers:
Part number
Maintenance
Interval
40X4723
300K
40X4724
300K
40X4765
300K
40X4766
150K
40X4767
150K
40X4768
150K
Description
After replacing the kit, the maintenance count must be reset to zero to clear the 80 Scheduled Maintenance
message. See Maintenance page counter reset (Reset Cnt) on page 3-26.
7. Parts catalog
How to use this parts catalog
The following legend is used in the parts catalog:
AsmIndex
Part
number
Units/mach
- OR Units/option
Units/
kit or
pkg
Description
Asm-index: identifies the assembly and the item in the diagram. For example, 3-1 indicates Assembly 3
Configuration
Network
4062-21A
T652n
Network
4062-23A
T652dn / 5350dn
Network
4062-41A
T654n
Network
4062-43A
T654dn / 5530dn
Network
4062-630
T656dne
Network
4062-41G
TG654n
Network
Parts catalog
7-1
Assembly 1: Covers
Assembly 1: Covers
AsmIndex
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4332
40X4329
40X4331
40X4334
40X4335
40X4338
40X1862
40X4337
40X7033
40X4336
40X4322
40X4339
40X7034
40X4324
40X4325
40X4323
40X7032
40X4330
40X4314
40X4630
40X4629
10
40X4320
10
40X4321
10
40X7031
11
40X4311
11
40X4697
11
40X1973
12
40X4417
13
40X4470
Output bail
14
40X4326
Parts catalog
7-3
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4366
40X4462
40X4380
40X4397
40X4616
40X4396
40X4415
40X4494
40X4471
40X4628
40X4627
40X7043
40X5746
40X5729
40X4377
Parts catalog
7-5
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X7039
40X1972
40X2045
40X2089
40X2077
40X2078
40X4631
40X2051
40X1971
10
40X7038
11
40X1385
12
40X7035
13
40X7042
14
40X4602
14
40X4603
14
40X4604
15
40X7037
Parts catalog
7-7
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4465
40X4466
40X4467
40X4344
40X4346
Duplex assembly with 2 belts and 2 pulleys (5350dn, 5530dn, and T656)
40X4351
40X4352
40X4353
40X4349
40X4348
40X5551
10
40X4369
11
40X4345
12
40X4350
13
40X4354
14
14
40X4302
40X4303
1
1
3
3
15
40X1863
16
17
40X4473
99A0954
1
1
2
1
18
40X5749
19
40X4386
20
40X4343
Parts catalog
7-9
1
12
11
10
2
8
7
4
3
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4384
40X4390
Machine pad
40X1869
40X1889
40X4387
40X4388
40X1900
40X4385
40X4406
40X1868
10
40X4389
11
40X4391
11
40X4392
12
12
40X4319
40X4318
1
1
1
1
Parts catalog
7-11
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4464
40X7040
40X1865
40X4463
40X4367
40X4317
40X1893
40X1888
40X1886
40X1887
10
40X5852
11
40X1892
12
40X4316
13
40X1864
14
40X4363
14
40X4364
15
40X4372
16
40X4369
Parts catalog
7-13
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4394
40X4395
40X4365
40X4457
40X1883
40X4458
40X4459
40X4460
40X4461
40X1884
40X4313
40X4304
40X4305
Pick arm assembly with spring, 500 sheet (5350dn, 5530dn, and T656)
10
40X4306
11
40X4308
12
40X4309
13
40X4468
13
40X4469
14
40X4472
15
40X4307
16
40X4310
17
40X1876
Parts catalog
7-15
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X1870
40X4418
40X1871
40X5853
40X5854
40X5855
40X4419
40X4355
40X4359
40X4356
40X4360
40X4357
40X1866
40X4379
10
40X4378
Parts catalog
7-17
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4383
40X4381
40X4382
40X4370
40X4362
40X4361
40X4368
Sensor (input)
40X4358
40X5911
40X7036
40X4375
40X4474
10
40X6091
11
40X4376
Parts catalog
7-19
7
3
6
5
4
18
17
16
15
14
9
10
13
11
12
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4569
40X3447
40X3448
40X4308
40X4369
40X4369
40X4309
40X4570
40X3453
10
40X3822
11
40X4395
12
40X3449
13
40X4575
14
40X1863
15
40X4572
16
40X3854
17
40X4574
18
40X4571
Parts catalog
7-21
5
4
18
17
16
15
14
10
13
11
12
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4576
40X3454
40X4307
40X4308
40X4369
40X4369
40X4310
40X4570
40X3957
10
40X3822
11
40X4395
12
40X4469
13
40X4575
14
40X4473
15
40X4572
16
40X3854
17
40X4578
18
40X4571
Parts catalog
7-23
8
7
9
22
10
21
11
20
18
19
12
14
15
14
15
17
16
13
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4579
40X4590
40X4595
40X4591
40X4308
40X4369
40X4310
40X4369
40X4581
10
40X4570
11
40X4588
12
40X4582
13
40X4586
14
40X4585
15
40X4593
16
40X4580
17
40X4584
18
40X4589
19
40X4594
20
40X4592
21
40X4587
22
40X4583
Parts catalog
7-25
Part
number
40X5547
Units/
mach
Units/ kit
or pkg
Description
SFP stapler assembly (comes completely assembled)
Parts catalog
7-27
13
3
14
12
7
10
11
8
9
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4612
Handle cover
40X4613
40X5910
Stapler cover
40X4610
Right cover
40X5544
40X4617
40X5545
40X5727
40X5720
10
40X4618
11
40X4619
12
40X5541
13
40X4626
14
40X4625
15
40X4609
Left cover
16
40X4611
Top cover
17
40X5906
Parts catalog
7-29
3
10
5
8
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4645
40X4646
40X4369
40X4621
40X4622
40X4624
40X4369
40X4369
40X4623
10
40X4369
11
40X4615
Parts catalog
7-31
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X4641
Stapler assembly
40X5909
Parts catalog
7-33
2
14
3
13
12
10
11
9
5
6
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X5550
40X5708
Top cover
40X5709
40X5712
40X5713
40X5756
40X5717
40X5714
40X5755
10
40X4773
11
40X5753
12
56P4191
13
40X5711
14
40X5710
Parts catalog
7-35
2
3
6
4
5
6
4
5
12
6
4
5
6
4
7
11
10
8
9
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X5550
40X0028
Spring (top)
40X2036
40X4772
40X2037
Deflector gate
40X2065
Spring
40X3242
40X2061
40X4369
10
40X3240
11
40X2038
12
40X5718
Parts catalog
7-37
2
3
19
18
16
20
4
17
6
7
14
8
13
15
11
9
10
12
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X5730
40X5737
40X1988
Deflector gate
40X3264
40X5733
40X5734
Right frame
40X5735
Right cover
56P4210
40X4773
10
40X5755
11
40X5731
12
40X1998
13
40X4369
14
40X5748
Left frame
15
56P4208
16
40X5736
Left cover
17
40X1989
Sensor bracket
18
40X3265
19
56P4212
20
40X0028
Spring (top)
Parts catalog
7-39
18
15
16
17
19
14
5
13
11
12
5
6
9
8
10
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X5719
40X5722
40X1988
Deflector gate
40X3264
40X1991
40X5726
40X5725
40X5755
40X4773
10
40X1998
11
40X5721
12
40X5747
13
40X4369
14
40X5724
15
40X5723
16
40X3265
17
40X1989
Sensor bracket
18
40X1990
19
40X0028
Spring (top)
Parts catalog
7-41
Part
number
Units/
mach
Units/ kit
or pkg
Description
40X5739
Envelope feeder (5230n/dn, 5350dn, and 5530dn only - will not fit the T656)
40X5904
External duplex
Parts catalog
7-43
D
E
C
F
G
A
AsmIndex
1
Part
number
40X1483
Units/
mach
Units/ kit
or pkg
Description
US RFID UHF option assembly including:
A. RFID UHF option
B. Firmware card
C. User flash card
D. Fuser wiper
E. Interface card, plastic tee, screw
F. RFID cable
G. Documentation CD
40X1484
Part
number
Units/
mach
Units/ kit
or pkg
Description
NS
40X5903
Relocation kit
NS
40X4723
NS
40X4724
NS
40X4765
NS
40X4766
NS
40X4767
NS
40X4768
NS
40X5937
NS
40X5938
NS
40X5939
NS
40X5301
NS
40X5302
NS
40X5303
NS
40X5704
256MB user flash memory card for 5230n/dn, 5350dn, and 5530dn
NS
40X4822
NS
40X5057
NS
40X7029
NS
40X7030
NS
40X2863
NS
40X5952
NS
40X5955
NS
40X5956
NS
40X5962
NS
40X5954
NS
40X5957
NS
40X2862
NS
40X5969
NS
40X5970
NS
40X5971
NS
40X5972
NS
40X1556
NS
40X5316
NS
40X4826
NS
40X4827
NS
40X5038
NS
40X5039
NS
56P2129
NS
56P2744
NS
40X1593
NS
40X1594
NS
40X1592
NS
40X4819
7-45
Part
number
Units/
mach
Units/ kit
or pkg
Description
NS
40X4823
NS
40X1367
NS
40X2665
NS
40X2666
NS
40X1368
Part
number
Units/
mach
Units/ kit
or pkg
Description
NS
40X0269
NS
40X0288
NS
40X1766
NS
40X0273
NS
40X3141
NS
40X4596
NS
40X0271
NS
40X0301
NS
40X3609
NS
40X1792
NS
40X0303
NS
40X1791
NS
40X1774
NS
40X0275
NS
40X1773
Power cord HV, South Africa, Namibia, Lesotho, Botswana & Pakistan
NS
40X1772
Parts catalog
7-47
Part
number
40X5857
Units/
mach
Units/ kit
or pkg
Description
Universal media drawer with tray, 200 sheet
NS
40X5858
NS
40X5859
NS
40X5860
NS
40X5945
NS
40X5946
33 banner tray
NS
40X5947
NS
40X7007
48 banner tray
NS
40X5863
NS
40X5861
Kiosk presenter
NS
40X7001
NS
40X7002
NS
99A1206
NS
40X2786
NS
40X7003
NS
40X7004
NS
40X2787
NS
40X2788
NS
40X7009
NS
40X7010
NS
40X1462
NS
40X1463
NS
40X1464
Index
Numerics
5-bin mailbox
output sensor test 3-18
acronyms 1-9
adjustments
fuser solenoid 4-6
gap adjustment 4-6
defaults
EP defaults 3-21, 3-46
factory defaults 3-28, 3-54
US/Non-US defaults 3-19, 3-44
diagnostic information
confirm the installation status 2-2
Power-on Reset sequence 2-2
diagnostics
error code table 2-14
diagnostics menu
accessing 3-30
available tests 3-31
BASE SENSOR TEST 3-42
DEVICE TESTS
Disk Test/Clean 3-43
Quick Disk Test 3-43
DUPLEX TESTS
Duplex Feed 1 3-40
Duplex Feed 2 3-40
Motor Test 3-39
Quick Test 3-38
Sensor Test 3-39
Top Margin 3-38, 3-39
EP SETUP
Charge Roll 3-46
EP Defaults 3-46
Fuser Page Count 3-46
Fuser Temp 3-46
Gap Adjust 3-47
Print Contrast 3-46
Transfer 3-46
Warm Up Time 3-46
EVENT LOG
Clear Log 3-48
Display Log 3-47
Print Log 3-48
exiting 3-33
HARDWARE TESTS
Button Test 3-36
DRAM Test 3-37
Panel Test 3-36
INPUT TRAY TESTS
Feed Test 3-40
Sensor Test 3-41
OUTPUT BIN TESTS
Feed Test 3-41
Sensor Tests 3-41
PRINT TESTS
input source 3-35
Prt Quality Pgs 3-35
PRINTER SETUP
Configuration ID 3-45
Defaults 3-44
Edge to Edge 3-45
engine settings 3-44
Model Name 3-44
Page Count 3-44
Perm Page Count 3-44
Serial Number 3-44
Index
I-1
REGISTRATION 3-33
Quick Test 3-34
diagnostics mode 3-3
accessing 3-2
available tests 3-3
BASE SENSOR TEST 3-19
DUPLEX TESTS
Duplex Feed 1 3-14
Duplex Feed 2 3-14
Motor Test 3-14
Quick Test 3-12
Sensor Test 3-13
Top Margin 3-13
EP SETUP
Auto Dark Adj 3-22
Charge Roll 3-22
EP Defaults 3-21
Fuser Page Count 3-21
Fuser Temp 3-21
Gap Adjust 3-22
Print Contrast 3-22
Transfer 3-21
Warm Up Time 3-21
EVENT LOG
Clear Log 3-24
Display Log 3-23
Print Log 3-23
exiting 3-5
FINISHER TESTS
Feed Test 3-18
Sensor Test 3-18
Staple Test 3-18
HARDWARE TESTS
Button Test 3-8
DRAM Test 3-8
Panel Test 3-8
INPUT TRAY TESTS
Feed Test 3-15
Sensor Test 3-15
OUTPUT BIN TESTS
Diverter Test 3-18
Feed Test 3-15
Feed to All Bins 3-16
Sensor Tests 3-16
PRINT TESTS
input source 3-7
Prt Quality Pgs 3-7
PRINTER SETUP
Configuration ID 3-20
Defaults 3-19
Edge to Edge 3-21
engine settings 3-20
Model Name 3-20
Perm Page Count 3-20
Printed Page Count 3-19
Serial Number 3-20
REGISTRATION 3-5
Disk Encryption 3-56
Diverter Test 3-18
2-136
finisher tests
Feed Tests 3-18
Sensor Test 3-18
Font Sharpening 3-57
fuser solenoid
adjustment 4-6
skew 2-166
spots 2-162
vertical stripes 2-158
input sensor tray tests 3-15, 3-41
input source tests 3-7, 3-35
input tray feed test 3-15, 3-40
Left Margin
duplex 3-39
LES Applications 3-58
LXK Embedded Solution 3-58
lithium battery ii-xxi, 4-76
lubrication specifications 6-1
maintenance
ESD-sensitive parts 4-1
lubrication 6-1
maintenance kit 6-2
safety inspection guide 6-1
maintenance approach 1-1
menus
accessing service menus 3-2, 3-30
configuration menu 3-49
diagnostics menu 3-31
Model Name 3-20, 3-44
operator panel
Button Test 3-8, 3-36
Panel Test 3-8, 3-36
parts catalog 7-2
options and features
description 3-60
output bin sensor tests 3-41
5-bin mailbox 3-18
high-capacity output stacker 3-17
output expander 3-17
standard bin 3-16
output expander
output sensor test 3-17
page count
Fuser Page Count 3-21, 3-46
Page Count 3-44
permanent page count 3-20, 3-44
Printed Page Count 3-19
Panel Menus 3-52
Panel Test 3-8, 3-36
Paper Prompts 3-55
parts catalog
covers 7-2
Index
I-3
40X0273
40X0275
40X0288
40X0301
40X0303
40X1367
40X1368
40X1385
40X1462
40X1463
40X1464
40X1483
40X1484
40X1556
40X1592
40X1593
40X1594
40X1766
40X1772
40X1773
40X1774
40X1791
40X1792
40X1862
40X1863
40X1863
40X1864
40X1865
40X1866
40X1868
40X1869
40X1870
40X1871
40X1876
40X1883
40X1884
40X1886
40X1887
40X1888
40X1889
40X1892
40X1893
40X1900
40X1971
40X1972
40X1973
40X1988
40X1989
40X1990
Description
Page
I-5
40X1991
40X1998
40X2036
40X2037
40X2038
40X2045
40X2051
40X2061
40X2065
40X2077
40X2078
40X2089
40X2665
40X2666
40X2786
40X2787
40X2788
40X2862
40X2863
40X3141
40X3240
40X3242
40X3264
40X3265
40X3265
40X3447
40X3448
40X3449
40X3453
40X3454
40X3609
40X3822
40X3854
40X3957
40X4302
40X4303
40X4304
40X4305
40X4306
40X4307
40X4307
40X4308
40X4309
40X4309
40X4310
40X4310
40X4311
40X4313
40X4314
40X4316
40X4317
40X4318
40X4319
40X4320
40X4321
40X4322
40X4323
40X4324
40X4325
40X4326
40X4329
40X4330
40X4331
40X4332
40X4334
40X4335
40X4336
40X4337
40X4338
40X4339
40X4343
40X4344
40X4345
40X4346
40X4348
40X4349
40X4350
40X4351
40X4352
40X4353
40X4354
40X4355
40X4356
40X4357
40X4358
40X4359
40X4360
40X4361
40X4362
40X4363
40X4364
40X4365
40X4366
40X4367
40X4368
40X4369
40X4369
40X4369
40X4369
40X4369
40X4369
40X4369
40X4369
40X4369
40X4370
40X4372
40X4375
40X4376
40X4377
40X4378
40X4379
40X4380
40X4381
40X4382
40X4383
40X4384
I-7
40X4385
40X4386
40X4387
40X4388
40X4389
40X4390
40X4391
40X4392
40X4394
40X4395
40X4395
40X4396
40X4397
40X4406
40X4415
40X4417
40X4418
40X4419
40X4457
40X4458
40X4459
40X4460
40X4461
40X4462
40X4463
40X4464
40X4465
40X4466
40X4467
40X4468
40X4469
40X4470
40X4471
40X4472
40X4473
40X4473
40X4474
40X4494
40X4569
40X4570
40X4571
40X4572
40X4574
40X4575
40X4576
40X4578
40X4579
40X4580
40X4581
40X4582
40X4583
40X4584
40X4585
40X4586
40X4587
40X4588
40X4589
40X4590
40X4591
40X4592
40X4593
40X4594
40X4595
40X4596
40X4602
40X4603
40X4604
40X4609
40X4610
40X4611
40X4612
40X4613
40X4615
40X4616
40X4617
40X4618
40X4619
40X4621
40X4622
40X4623
40X4624
40X4625
40X4626
40X4627
40X4628
40X4629
40X4630
40X4631
40X4641
40X4645
40X4646
40X4697
40X4723
40X4724
40X4765
40X4766
40X4767
40X4768
40X4772
40X4773
40X4819
40X4822
40X4823
40X4826
40X4827
40X5038
40X5039
40X5057
40X5301
40X5302
40X5303
40X5316
40X5541
40X5544
40X5545
40X5547
40X5550
40X5551
I-9
40X5704
40X5708
40X5709
40X5710
40X5711
40X5712
40X5713
40X5714
40X5717
40X5718
40X5719
40X5720
40X5721
40X5722
40X5723
40X5724
40X5725
40X5726
40X5727
40X5729
40X5730
40X5731
40X5733
40X5734
40X5735
40X5736
40X5737
40X5739
40X5746
40X5747
40X5748
40X5749
40X5753
40X5755
40X5756
40X5852
40X5853
40X5854
40X5855
40X5857
40X5858
40X5859
40X5860
40X5861
40X5863
40X5903
40X5904
40X5906
40X5909
40X5910
40X5911
40X5937
40X5938
40X5939
40X5945
40X5946
40X5947
40X5952
40X5954
40X5955
40X5956
40X5957
40X5962
40X5969
40X5970
40X5971
40X5972
40X6091
40X7001
40X7002
40X7003
40X7004
40X7007
40X7009
40X7010
40X7029
40X7030
40X7031
40X7032
40X7033
40X7034
40X7035
40X7036
40X7037
40X7038
40X7039
40X7040
40X7042
40X7043
56P2129
56P2744
56P4191
56P4208
56P4210
56P4212
99A0954
99A1206
I-11
Replace the
transfer roller
51.7 mm
(2.04 in.)
Replace the
charge rollers
28.3 mm
(1.11 in.)
96.8 mm
(3.81 in.)
95.2 mm
(3.75 in.)
5230n/dn Printer
5530dn Printer
5350dn Printer
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