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Integrated Facility Management Services

Roto Power Projects Private Limited

SERVICE DELIVERY METHODOLOGY

ROTOPOWERs VISION







Our Vision is to be an innovative team of motivated professionals recognized for


excellence, to achieve and sustain our place as a quality leader in the markets we
operate in.
We challenge our own standards....
As a specialist FM Services corporation, we are able to draw top talent through:
Superior career paths
Opening possibilities :
Cross-functional movements
Diverse roles
Geographic opportunity







Environment of peers with similar interests


Structured, focused training and skills development
Senior management that understands their trade
Promoting and rewarding innovation
Project HRishta

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SERVICE DELIVERY METHODOLOGY

ABOUT ROTOPOWER
 Roto Power Projects Pvt. Limited, a wholly-owned subsidiary of Tenon
acquired in June 2009, Tenon is a leading Indian facilities services
corporation with pan-India presence. Tenon is a subsidiary of Mortice, a
company incorporated in Singapore. Together Tenon and its subsidiaries
deliver services across 90 million sq.ft. With a combined group employee
strength in excess of 40,000.
 Rotopower Projects Pvt. Limited is a leading Facility Management
Solution Company with more than 125 active clients across 28 states of
India. Our service spectrum ranges from : Engineering Services, House Keeping and reception services, Horticulture Services
Data Center Maintenance, Telecom Passive Infra Management
Comprehensive & Non Comprehensive AMC
( Diesel Generator, Electrical Panel, Air Conditioner etc)
Energy Audits.

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SERVICE DELIVERY METHODOLOGY

ABOUT ROTOPOWER
 Roto power Projects Pvt. Limited is a strong team of more than 4500
employees that consists of Facility Managers, Housekeeping experts,
Technicians, Plumbers, Carpenters, Engineers, Supervisors, Managers, MIS
Agents and Trainers spread across the country.
 Our client spread consists of various sectors from IT/ITES, Telecom, to
manufacturing industry. We are growing fast and have maintained 45%
CAGR for the last two financial years. Based on the rapid expansion in our
client portfolio, we forecast to be 5500 strong team by the end of this
financial year. We conduct periodic refresher courses for our existing staff
and depending on the course content such refreshers are conducted in
the class room as well as at sites.

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SERVICE DELIVERY METHODOLOGY

Our Services Breadth & Certification












ISO 14001/ OSHAS Certified Quality Standard


Pan India Service Delivery Model
Comprehensive Engineering Management
Optimized Cost Structures and High Accountability
Designed For Enhanced Environmental Sustainability
BEE Certification for Energy Auditing
AMC Management
Customised Safety & Security System and Solution
Ease of Operations Through Value -Added Technology
Systems

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SERVICE DELIVERY METHODOLOGY

OUR SERIVICES DELIVERY

RPPL

RPPL

RPPL

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SERVICE DELIVERY METHODOLOGY

KEY DIFFERENTIATORS
 Roto Power Projects has established its leadership position in the
provision of facilities services in India by virtue of the following key
differentiators.
 National presence and the ability to render superior quality facilities
services across India through a network of offices in 28 Indian states
directly.
 A strong, well-structured training programme with extensive course
material and trainers across the country ensuring that our resource skills
remain constantly upgraded
 A superior technology platform for remote supervision of service delivery,
reporting, budget management, helpdesk management, training
management and other functions

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SERVICE DELIVERY METHODOLOGY

MANAGEMENT PERSONNELS
MANJIT RAJAIN EXECUTIVE CHAIRMAN

 The Chairman of Tenon is Manjit Rajain, an entrepreneur who has


established several highly successful services businesses in Facility
Management, security, fleet management and hospitality.
 Over the last 13 years, Manjit has lead the rise of the Peregrine Group of
Companies to one of the leading services corporations in India. Prior to
becoming an entrepreneur, Manjit was an officer with the Indian Army
and, subsequently, the Indian Police Services.

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SERVICE DELIVERY METHODOLOGY

KEY MANAGEMENT PERSONNELS


SANGRAM DHAR DIRECTOR

 Sangram Dhar heads the Operations of Roto Power Projects Pvt. Limited
for Facility Management business. He has been the driving force for the
initiation of FM business in Roto Power Projects Pvt. Limited and has
scaled the business over last 13 years of his stay in Roto Power Projects
Pvt. Limited. He has led aggressive creation of inroads in the marketplace
by expanding the company's services, market share and presence in the
country. Over these years, Sangram made several valuable customer
acquisitions across the country and has been the key motivator for the
operations team across Roto Power Projects Pvt. Limited.
 He is the MR for ISO 9001:2008 for the last 5 years for Roto Power
Projects Pvt. Limited. Sangram has a Masters in Engineering from NSI,
Kanpur and graduated in Electrical Engineering from The Institution of
Engineers, Calcutta.
Q

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SERVICE DELIVERY METHODOLOGY

KEY MANAGEMENT PERSONNELS


GOVIND SHARMA VICE PRESIDENT ( OPERATIONS)

 Govind Sharma Manage FM Operation of RPPL including Client


Relationship & Business Development in the field of Operation &
Maintenance of Electro-Mechanical infrastructure / Facilities
Management He has held account management, operations delivery and
regional transitions positions for PAN India services.
 He has also worked for Indian Navy in the field of Management &
Administration, Planning & Project Management for 20 long Years.
Govind holds a Bachelor in Electrical Engineering & Diploma in Personnel
Management.

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SERVICE DELIVERY METHODOLOGY

RPPL ORGANIZATION CHART

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The Agenda for Change


Key Success Factors in IFM
Service Delivery Methodology
Critical Infrastructure Management
Quality Systems
Innovation
Implementation
Reporting

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SERVICE DELIVERY METHODOLOGY

FM Services Lifecycle





Customers business needs


Agree Scope
Agree SLAs / KPIs
Implementation Plan













FM Services
lifecycle

Self Audits, External Audits,


Inspections
MMR, Performance ,
User Survey
Client Feedback






PERFORM

IMPLEMENT

MEASURE

PLAN

Develop / Revise Procedures


Train The Team
Tools Systems
Data Sheets
Vendor Workshops

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Routine work
Preventive action
Corrective action
Improvement steps

SERVICE DELIVERY METHODOLOGY

ROTOPOWER RANGE OF SERVICES


 Engineering Maintenance Planned Preventive, Reactive / Corrective and
Emergency Maintenance including AMC Management
 Housekeeping
 Telecom Passive Infra Management
 Paradigm of Spoke-Hub Distributed Operations
 Turnkey Projects
Electrical ,Fire Detection & Alarm System, Fire Fighting System , Video Surveillance &
CCTV System, Access Control System and Public Address & Sound System









Transport / Fleet Management


Landscaping
Security
Reception, Helpdesk and Concierge
Catering Management and Event Management
Mailroom Services
Space Planning & Management
Q

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SERVICE DELIVERY METHODOLOGY

Roto Power Projects IFMS

Roto Power
Projects Pvt. Ltd.
Rotopower Projects Property Services

Security

Process Cleaning
Manned
Guarding

Reception / HR
Mailroom
Services

Fleet
Management

Housekeeping

Routing
Emergency
Response

Disaster
Recovery / BCP

Resource
Optimization

Vendor
Management

Canine Squad

Building Maintenance

Cafeteria Mgt

Integrated Facilities Management


Q

Environment, Health
& Safety

Utilities
Energy Auditing
Energy Management
PPM
Waste Management
Electrical Thermography
TPM
RCM
Horticulture
Training
Predictive
Maintenance
Pest Control
Clean Room Mgt

Data Services

Surveillance

Engineering
Systems-O & M

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SERVICE DELIVERY METHODOLOGY

RANGE OF SERVICES
ENGINEERING SERVICES
 RPPL is able to provide round-the-clock operations and maintenance
support of all electro-mechanical installations, including preventive and
reactive / corrective maintenance to ensure optimum functioning of
systems. Our trained teams manage the process and control record of
spare parts and daily consumables for efficient operations. Logbooks are
maintained together with daily, weekly and monthly checklists and a wide
of reports generated to support MIS reporting. Based on our extensive
experience in engineering services, we are able to induce practices which
can lead to cost reduction on engineering services.
 Our capabilities cover the spectrum of maintenance requirements for
Electrical, HVAC and Plumbing Equipment

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SERVICE DELIVERY METHODOLOGY

ENGINEERING SERVICES
ELECTRICAL MAINTENANCE
 Our capabilities on electrical maintenance cover operations &
maintenance of diesel generator sets, electrical sub-station equipment,
distribution boards, fittings, fixtures, switches and sockets.
HVAC MAINTENANCE
 We are able to operate & maintain diverse HVAC equipment including
split / window ACs, chillers, compressors, packing units, AC panels, water
pumps and cooling towers, Air Handing Units and Fan Coil Units.
PLUMBING
 Our capabilities on plumbing encompass operation and maintenance of
Water Treatment Plants, operation of Lifts / elevators, operation and
maintenance of fire detection / fighting systems, fire pumps and engines,
monitoring of water position / condition of fire water tanks, health checks
and refills of fire extinguishers, maintenance of plumbing and sanitary
lines; and operation and maintenance of sewage plants / recycling
systems.
Q

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SERVICE DELIVERY METHODOLOGY

ENGINEERING SERVICES

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SERVICE DELIVERY METHODOLOGY

Engineering Services
Mechanical & Electrical Services









Operations & Maintenance of all installations


Breakdown Maintenance
Preventive / Predictive Management
Co-ordination with contract agencies including third party
contractors, Statutory compliances
Energy conservations
Budgeting, Training & Audits
MIS / Reporting, 24/7 Support from our technical team
Implementation of Environment, Health & Safety Policy

HVAC (O & M)


O & M of Centralized Screw Chiller units including pumps &


VFD's
Split/Package AC cleaning of filters, checking of wiring and plugs,
testing of machine for proper operation and signs of wear & tear
Regular checking & periodic cleaning of airside equipment such
as FCU, AHU and ventilation fans etc
Checking of fire dampers in ventilation ducts will be checked on
regular basis by in- house team
PM checks which are not under the AMC for AC plant
Maintenance






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SERVICE DELIVERY METHODOLOGY

Engineering Services
Plumbing Services


Ensuring adequate water in the overhead tanks for use

Cleaning of tanks at periodic intervals.

Operation & maintenance of water treatment plants

Sourcing water when needed and testing the same for quality

Energy & Safety Audit


 Introduce Energy conservation methodologies & devices
 Thermography of Electrical & HVAC System through
Thermal Imager
 Implement energy usage monitoring procedures
 Audit power factor & Review energy bills
 Check efficiency of all installations with appropriate
recommendation

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SERVICE DELIVERY METHODOLOGY

ENGINEERING SERVICES
Energy & Utilities Management
METHODOLOGY

DATA COLLECTION

 Structured program developed based on


global best practice

ANALYSIS
DEVELOPING ENERGY CONSERVATION, MANAGEMENT PLAN

Develop Energy Audit Checklist


Develop short-term, medium-term and
long-term initiatives
Identify & sensitize heavy users
Implement initiatives
Periodic audits
Benchmark energy data

IDENTIFYING LOW COST SAVINGS OPPORTUNITIES

MEET
SHORT-TERM
ENERGY
GOALS

IDENTIFYING CAPITAL INTENSIVE SAVINGS OPPORTUNITIES


IMPLEMENTATION

 Target savings: up to 15% in utilities


consumption
 Contribution to sustainability

MEET
LONG-TERM
ENERGY
GOALS

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SERVICE DELIVERY METHODOLOGY

ENGINEERING SERVICES DISTRIBUTION PARADIGM


 The hub-and-spoke distribution paradigm is a system of connections
arranged like a chariot wheel, in which all traffic moves along spokes
connected to the hub at the center.
 The model is commonly used in industry, in particular in Facility
Management, Telecom Passive Infra Management and freight, as well as
in distributed computing.
 Inspection / Repair & Maintenance Services of Electrical Mechanical &
Plumbing installation in a HUB Site.

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SERVICE DELIVERY METHODOLOGY

ENGINEERING SERVICES
TELECOM TOWER O&M RPPL manages more than 2000 towers spread across
India, including remote locations such as North East India. RPPL acts as a
reliable service partner for operations, maintenance and fault rectification
for telecom towers across the country. We have consistently delivered an
uptime in excess of 99.99% for our customers including leading mobile
services providers and telecom towers corporations.

ENERGY MANAGEMENT






Power Management Programmme


Green Building Management Programme
Power Quality Audit
Thermography
Safety Audits

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SERVICE DELIVERY METHODOLOGY

AMC MANAGEMENT
 Roto Power provides AMC management services to our client on PAN
India basis. Roto Power Projects In-house AMC Division is backed with a
team of qualified & Experienced Technicians & Managers. Roto Power
Projects undertake Annual Maintenance contract of Electrical Panel (HT &
LT), Diesel Generator (15 KVA to 1500 KVA), Air Conditioner (Split,
Window, Ductable, PAC etc)
 Provide mobile DG set up to 125KVA on Rent
 Ability to undertake operations on 24 x 7 basis
 Availability of Spares/ Tools
 Offers AMC and inspection of equipments
 Network of Vendors (including OEMs) for Materials, Servicing &
procurement

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SERVICE DELIVERY METHODOLOGY

AMC MANAGEMENT
Comprehensive & Non Comprehensive AMC
We undertake Annual Maintenance contract of all
Electrical Panels (HT & LT), Floor Panels ( MDB&
SDBs)
Diesel Generator (15 KVA to 1500 KVA),
Air Conditioner (Chillers, PAC, Split,
Window, Ductable Units etc)
Fire Alarm & Fire Fighting System

VIDEO SURVEILLANCE & FIRE SYSTEM









Digital Matrix Switchers,


Sophisticated DVR based Systems,
Optical Fiber based solutions and highly.
Advanced IP based Surveillance Systems.

CCTV & Public Address System

Fire Alarm System


Fire Fighting System

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SERVICE DELIVERY METHODOLOGY

SOFT SERVICES
HOUSEKEEPING SERVICES
 RPPL offers a comprehensive housekeeping solution covering the
manpower, materials and commercial cleaning equipment required to
deliver services for a hygienic environment.
 Our housekeeping services are structured to ensure holistic cleaning with
daily, weekly and monthly schedules and specialist offerings for
maintenance cleaning and restorative cleaning. Our teams ensure the
strict maintenance of stock books detailing materials consumed.
 Our services on ensuring a safe and hygienic environment further
encompass pest control services.

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SERVICE DELIVERY METHODOLOGY

Soft Services
Housekeeping & Janitorial Services
 Use of state-of-the-art Cleaning Equipment &
Technology
 Specialized Cleaning
 Cleaning & Maintenance of external Fencing,
Gates & Boundaries
 Supply of Materials & Consumables
 Supply of Equipment & Machinery

Pest Control Services









Design Pest Control Schedules


Plan Control Strategies
Latest Equipment & Technology
MIS / Reporting
Disposal & Removal
Use of Environment Friendly Chemicals

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SERVICE DELIVERY METHODOLOGY

Soft Services
Waste Management





Waste Treatment
Classification of waste
Segregation, handling & disposal of waste
Health impact of solid waste

Mail Room Services

In-bound Mail Management

Out-bound Mail Management

Vendor Management

MIS & Reporting

Pre-processing of Mails

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SERVICE DELIVERY METHODOLOGY

TURNKEY PROJECTS MANAGEMENT




Roto Power Projects follows a distinctive


project lead approach which lays emphasis on
creating value. Electrical construction being
the cornerstone of our company, has allowed
us to successfully execute a wide spectrum of
works such as:

Substation up to 11&33KV including H.T Panel


Distribution Transformer & Voltage stabilizer
Main LT Panels , Distribution Board & L.T & H.T Cabling
DG Sets & Associated accessories like cooling tower,
AMF Panels
UPS Installation
Fire Detection & Fire Fighting (Fire Hydrant &
Automatic Sprinkler Systems) and Fire Suppression
Management System
Gas Flooding System
IP based CCTVs & Access Control Systems
Wired and Wireless Intrusion Detection Systems
Digital Audio Conferencing Systems
Public Address & Sound Delivery Systems
Building Integration Systems
Q

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SERVICE DELIVERY METHODOLOGY

SUPPORT SERVICES
 RPPL provides expert, trained manpower for administrative
support. Our talent pool comprises adequately qualified
professionals with relevant experience in the following
categories:

Receptionists
Drivers
Office Assistants
Runners
Mail Management Executives

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SERVICE DELIVERY METHODOLOGY

TRAINING


TRAINING People are the cornerstone of our ability to deliver superior services
and constant enhancement of their technical and commercial skills is a key area of
focus at Rotopower. We have established structured training programs and
infrastructure to support the delivery of training services for resources across the
country.
Training at Rotopower is based on our experience and expertise in the field of
facilities services. A dedicated training division led by a dedicated and professional
team, trains engineers, diploma holders and ITI graduates and equips them with
the relevant knowhow required to deliver superior levels of service.

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SERVICE DELIVERY METHODOLOGY

TRAINING
 We aim to bridge the gap between the institutional curriculum and the
industry requirements thus creating a pool of skilled manpower by regular
trainings .
 The modules are delivered by Electrical Engineers with comprehensive
site experience. Their practical knowledge provides our Employees an
edge over the institutional courses.
 Our training program is driven by TrainIT, a proprietary web-based
training management tool developed by us, which helps establish a
training calendar for each resource and track progress against the defined
calendar.
 TrainIT forms a part of the larger TenIT web based platform designed by
Tenon Property Services, our parent company.

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SERVICE DELIVERY METHODOLOGY

TRAINING
Program Details
 The training program covers technical courses for Electrical Engineers,
Diploma Holders and ITI pass outs.
 Specialized modules delivered by as part of the program cover the
following trades:
Training need Assessment

Facility Engineering Management


Engineering Project Management
Site Supervision
Technician/Electrician
Welder
(The duration of the modules range from 15 to 45 days)

Identifying Training Objectives

Select Training methods

Conduct Training

Compare training outcomes


against criteria

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SERVICE DELIVERY METHODOLOGY

Quality TAG( Technical Advisory Group)


SYSTEMS

TRAINING

Standardization
Skills Enhancement

Standard Procedures
Implementation
Procurement
Benchmarking
Consulting

Knowledge Content
Skills Analysis
Training Programs

PEOPLE
Half-yearly Audit (open-book)
CRIT
(Continuous Results Improvement Teams)

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SERVICE DELIVERY METHODOLOGY

Approach to Implementation
TransitionTeam Established

Post Implementation
Survey

Performance
Management
& MIS
Reporting

Communication
Plan

Recruitment
&
Training

Set-up IT
TENET
Tools

Install
Systems &
Procedures

Project Take-over
-

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SERVICE DELIVERY METHODOLOGY

RPPL PRESENCE

NORTH
NOIDA
GURGAON
DELHI
MEERUT
DHERADUN
AGRA
BAREILY
GORAKPUR
KANPUR
LUCKNOW
ALLAHABAD
MORADABAD
CHANDIGARH
JALLANDHAR
LUDHIANA
LUCKNOW
AMRITSAR
PANIPAT
JAIPUR
FARIDABAD
JAMMU

RPPL National Service Delivery


Capability
SOUTH

WEST

BANGALORE
CHENNAI
TRIVANDRUM
KOCHI
COIMBATORE
HYDERABAD
VIZAG
HUBLI
TRISSUR
MANGALORE
KOTTAYAM
CALICUT
TRICHY
MADURAI
MYSORE
BELGAUM
NAGERCOIL
VIJAYWADA

SURAT
INDORE
AHMEDABAD

PUNE
MUMBAI
NAGPUR
DADAR
BELAPUR
VADODARA
KANDIVILLI
BHOPAL
NASHIK
RAJKOT
GOA

Administrative presence in
Hyderabad

Head Office

Mumbai

Regional Offices

Bangalore

Branch/Operational Offices

Chennai
Guwahati
Q

Bhubaneswar
E L I V E R

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EAST
PATNA
GAYA
BEGUSURAI
RANCHI
JAMSHEDPUR
DHANBAD
BOKARO
HAZARIBAGH
DEOGHAR
CUTTACK
BHUBANESHWAR
BALASORE
BERHAMPUR
ROURKELA
SAMBALPUR
KEONJHAR
KOLKATA
ASANSOL
DURGAPUR
HALDIA
HOWRAH
KHARAGPUR
MALDA
MIDNAPORE
SILIGURI
GUWAHATI
TINSUKHIA
JORHAT
DIBRUGARH
SILCHAR
SHILLONG
AIZWAL
AGARTALA

SERVICE DELIVERY METHODOLOGY

Rotopower Projects Clientele

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Rotopower Projects Clientele

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SERVICE DELIVERY METHODOLOGY

Rotopower Projects Clientele


Telecom Sector

Banking Sector

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SERVICE DELIVERY METHODOLOGY

Roto Power Projects Pvt Ltd


Plot no.458, Phase-V,
Udyog Vihar, Gurgaon,
Haryana, India-122015
L: +91-9717006666, 9650796124
www.rotopower.in

We propose to strengthen your hands by offering our core


competencies in
Integrated Facilities Management Services