OBJECTIVES :

To find out on the facilities provided by PSP Library

To know the importance of library for PSP students

SECTION A : RESPONDENTS BACKGROUND

The following information is required to help us understand your responses. Please provided
the data or information by filling in the blank or checking () in the box which corresponds
to to your answer
1. Gender

Male

2. Age

18 19 years

20 21 years

22 23 years

24 years and above

3. Semester

4. Department

Female

6 and above

Commerce
Mechanical Engineering
Electrical Engineering
Information Communication and Techonology

5. Race

Malay

Indian

Chinese

Others ( Please specify) ________

SECTION B : RESPONDENTS FEEDBACK

The following information is required to help us understand your responses. Please provided
the data or information by filling in the blank or checking () in the box which corresponds
to to your answer
1. Are you satisfied with the operating hours of the library ?
Very Satisfied

Satisfied

Quite Satisfied

Not Satisfied

2. In your opinion, what should be an ideal operating hours for the library ?
8 am 5 pm

8.30 am 5.30 pm

9 am 7 pm

9 am 10 pm

3. Do you think the library should open on weekend during the final examination week ?
Yes

No

4. What is the purpose of you coming to the library ? ( You may tick more than one )
Studying / Group Discussion

Relaxing

Borrowing Books

Preparing / Doing assignment

5. What services do you frequently used at the library ( tick one only )
Printing / Photocopying

Surfing the internet

Borrowing Books

Using massage chair

6. What are the facilities that you usually used at the library ?
Computer

Photocopy machine

Discussion rooms

Relaxing corner

7. Are you satisfied with the service provided at the library ?

Yes

No

8. How satisfied are you with the assistance and the services that you received from the
librarians of PSP ?

9.

Very Satisfied

Satisfied

Quite Satisfied

Not Satisfied

Do the librarians help you when you need their help ?

Yes

No

10. What are the main problem that you faced when using the library ? ( You may tick
more than one )
The library is too noisy
Storage / shelves / locker is unsafe to put valuable items
The facilities ( printer, discussion room, and computer ) not enough
Not enough reference books
Wi-fi low speed

11. What other equipments do you think should be added in library ? ( Tick only one )
More discussion room
More reference books
More computers ( for printing )
Photocopy without a card
12. What attract you to come to the library ? ( Tick only one )
Relaxing Corner
Books
Beautiful and peaceful environment
A large area in the library
13. In you opinion, how can you improve the facilities in the PSP library. Please state
your reason .

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