WENDY MARSH-GREEN

wmarshgreen@live.com

281 Smith Street, PO Box 981

Arthur, ON N0G 1A0
Tel: 519-803-8478

OBJECTIVE

Seeking full-time employment in Customer Service

HIGHLIGHTS OF QUALIFICATIONS

Extensive background in automotive repair, service and customer-oriented environments

Exceptional problem-solving, communication, multi-tasking and decision-making abilities
Proficient using hand, power, pneumatic and hydraulic tools, equipment and machinery
Skilled working cooperatively within a team setting as well as independently on jobs
Available to work flexible shifts including evenings, weekends and overtime
Valid Class G licence, reliable transportation and a clean driving record
Recipient of the Employee of the Month Award at Canadian Tire

RELEVANT SKILLS AND EXPERIENCE

Service Advisor

Consulted with customers on vehicle issues and determined service/part requirements

Sourced and ordered automotive parts; negotiated prices and delivery dates
Involved in entering and updating data in computerized system
Responsible for maintaining and tracking both manual and physical inventory
Advised customers on work performed, general vehicle condition and future repair
requirements; followed up on warrantied items and submitted claims

Auto Technician

Reviewed work orders and jobs to be completed at the beginning of shift

Performed routine maintenance/service such as: oil changes, lubrications and tune ups
Inspected systems and road tested vehicles to diagnose and isolate faults
Adjusted, repaired or replaced parts and components (e.g. fuel system, brakes, steering
and suspension, emission control and exhaust, cooling and climate control)
Tested and adjusted repaired systems to manufacturer's performance specifications

Customer Service

Addressed customer questions, concerns or complaints in a timely manner

Processed cash, credit and debit transactions and bagged merchandise
Maintained a clean work station and assisted in other departments
Assisted customers in locating items within the store; also checked backroom
Restocked shelves with merchandise and participated in price changes

WENDY MARSH-GREEN
wmarshgreen@live.com

Tel: 519-803-8478
Page 2 of 2

EMPLOYMENT HISTORY
Blinkhorn Motors Ltd. NAPA Autopro, Fergus, ON
Automotive Service Advisor

2007 2015

Canadian Tire, Fergus, ON

Service Advisor
Oil and Lube Technician

2003 2007

Walmart, Orangeville, ON
Customer Service Associate

Prior to 2003

EDUCATION AND TRAINING

Wellington County Learning Centre, Arthur, ON
Word Processing Course (2015)
St. John Ambulance, Fergus, ON
Standard First Aid and CPR
Conestoga College, Guelph, ON
Automotive Technician Apprenticeship Program, 2nd & 3rd Terms
Durham College, Oshawa, ON
Automotive Technician Apprenticeship Program, 1st Term
H.B. Beal Secondary School, London, ON
Upgrading: Auto Mechanics and Electronics (Honours)
Thomas A. Stewart Secondary School, Peterborough, ON
Ontario Secondary School Diploma

REFERENCES AVAILABLE UPON REQUEST