RESUME

B.ANGEL.
H.NO: -1-40/24,
Uppal, Hyderabad.

Email: angelnalini777@gmail.com
Ph.No: 9550140792

CAREER OBJECTIVE______________________________________________
To gain employment with a company that offers me a consistently positive atmosphere to
learn new technologies and implement them for the betterment of the business and to join
an interactive organization that offers me a constructive workplace for communicating
and interacting with customers and people.
ACADEMIC QUALIFICATION
1. B.A (Litt) from Ambedkar Open University in 2013.
2. Intermediate from K V No 2 Golconda. (CBSC) in 2006.
3. Matriculation from K.V No 2 Golconda (CBSC) in 2004.
TECHNICAL QUALIFICATION

Profound knowledge of Microsoft Windows and Office Products MS

Word, MS Outlook & MS Excel.

AREAS OF EXPERTISE
Mapping Clients requirements & providing them best products/solutions.
Ensuring minimum turnaround time for resolving customer complaints and
maintaining high customer satisfaction levels.
Identifying causes for dissatisfaction among customers & taking steps to
overcome the same.
ACHEIVMENTS
1.

Cash Awarded for dedication and hard work in customer care department.

2.

Best employ award in Dobro Toyota

STRENTGHS
1. Young and Energetic, Loves the work and executing ability.
2. Hard working, and technical skills, can travel any distance for work.
3. Ability to bring out the desired results and work from the subordinates.

Organizational Experience_
YASHODHA KRISHNA TOYOTA [FEBRUARY 2015 TO TILL DATE]
Meeting customers inquiries, handling complaints and attend to the needs of the
guests.
Co-ordinates with all departments concerned in order to maintain Front Office
functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department fit and ensure switchboard makes appropriate wake up
calls.
SANDHYAA CABS [APRIL 2013 TO FEBRUARY 2015]
CUSTOMER CARE EXECUTIVE
Role:
Interacting with customers & fixing appointments for their required schedules.
Marinating HR records and regulating administration back end.
CONCORDE MOTORS INDIA LTD [AUG-2011 TO MARCH -2013]
CUSTOMER CARE EXECUTIVE.
Role:
Scheduling appointments of the customers for their vehicles periodic maintenance
service.
Attending customer in the front office & providing good response.
Maintaining and updating records of customers.
Attending incoming calls and customers queries.
MODY HYUNDAI [JAN-2011 TO JULY-2011]
SALES CONSULTANT
Role:
Good customer service attitude.
Attending daily meetings with the team to achieve the required target.
Maintaining sales customer service.
Building a strong relation with the customer to generate future business.

DOBRO TOYOTA [SEP-2008 TO JAN-2011]

CUSTOMER CARE EXECUTIVE AND FRONT DESK INCHARGE
Role:
Maintaining strong relationship with customer to get a good business.
Providing post service to the customer in order to get the future references.
Maintaining clear communication with the customers.
Resolving customer issues and retaining them for the future services.
Submission of daily, weekly and monthly reports to the management as well as
TOYOTA KIRLOSKAR MOTORS LIMITED.
PERSONAL DETAILS
NAME

B. ANGELINA

FATHER NAME

B.YACOB

SEX

FEMALE

MARITIAL STATUS

SINGLE

RELIGION

CHRISTIAN

D.O.B

05-SEP-1991

CONTACT ADDRESS

H.NO:-1-40/24,
Uppal.
HYDERABAD.39

DECLARATION:
I do hear by declare that the above mention details are true and correct to the best of my
knowledge.
Date:

Signature

Place:

B.ANGELINA