WESLEYAN UNIVERSITY-PHILIPPINES

Cabanatuan City, Nueva Ecija

-Graduate SchoolDear Respondent,
I am currently conducting a research on Ethical Climate, Job Satisfaction and
Employees Organizational Commitment in Hospitality Industry in Nueva Ecija''. In view
of this, I would like to ask your cooperation by answering this questionnaire. Rest assured that
all information gathered will be treated with utmost confidentiality. Thank you very much.
-COG

PART I. Socio-Demographic Profile

Instruction:

Please read each item carefully and check () the option that best
applies to you.

1) Name (optional):

_______________________________

2) Age (in years):

_______________________________

3) Gender:
[ ] Male
[ ] Female
4) Civil Status:
[ ] Single
[ ] Married
[ ] Others (please specify) _______________________________
5) Highest Educational Attainment:
[ ] Bachelors Degree:______________________________(Please specify your course)
[ ] Associate Degree
[ ] High School
[ ] Others:________________________
6) Relevant Trainings/Seminars attended:
______________________________________________________________________________________
______________________________________________________________________________________
____________________________________________
7) Name of Establishment:____________________________________(Optional)
8) Type of Establishment:
[ ] Hotel
[ ] Restaurant
9) Present position in the organization?
[ ] Manager / Supervisor
[ ] Rank and File:
______________________(Please indicate your position)
10) Monthly Salary:______________________
11) Number of years in the company?____________

PART II. ETHICAL CLIMATE

Please answer the following items of how it really is in your company, not how you prefer it to be. Indicate whether you
agree with each of the following statements about your establishment. Use the scale below and write the number which
best describes your answer in the space next to each item.
4- Strongly agree
2-Disagree
3-Agree
1-Strongly disagree
To what extent are the following statements are true about your company?

1
PERSONAL MORALITY
In this establishment, employees are expected to follow their own
personal moral beliefs (Sa istablisimentong ito, ang bawat empleyado ay
may kalayaang sundin ang kanilang paniniwalang moral)
Each person in this establishment decides for himself what is right and
wrong (Ang bawat empleyado sa istablisimentong ito ay may kalayaang
magdesisyon kung ano ang tama at mali)
The most important consideration in this establishment is each
persons sense of right and wrong (Ang pinakamahalagang isinasaalangalang sa istablisimentong ito ay ang pagkaalam ng mga empleyado sa
tama at mali)
There is no room for ones own personal moral beliefs in this company
(Walang puwang para sa pangsarili o personal na paniniwalang moral sa
kumpanyang ito)
SOCIAL RESPONSIBILITY
It is expected that you always do what is right for the guest and the
public(Inaasahang palagi mong gagawin kung ano ang tama para sa mga
bisita at sa publiko)
People in this establishment have a strong sense of responsibility to the
outside community (Bawat empleyado sa istablisimentong ito ay may
malalim na responsibilidad sa komunidad)
People in this establishment are actively concerned about the guests
and the public interests (Bawat empleyado sa istablisimentong ito ay
nagpapakita ng pagpapahalaga sa mga bisita at sa interes ng publiko)
The effect of decisions on the guest and the public are a primary
concern in this establishment(Pangunahing isinasalang-alang sa
istablisimentong ito ang epekto ng mga desisyong ukol sa mga bisita at sa
publiko)
RULES AND STANDARD OPERATING PROCEDURES
Everyone is expected to stick by company rules (Bawat empleyado ay
inaasahang sumusunod sa patakaran ng kumpanya)
Successful people in this company strictly obey the company policies
(Sinusunod ng mga empleyadong matagumpay sa kumpanyang ito ang
mga patakaran nito)
Employees are constantly watched to assure that standard operating
procedures are followed (Palagiang tinitingnan ang bawat empleyado
upang matiyak na ang SOP ay sinusunod)
The most efficient way is always the right way in this company (Ang
pinakamahusay na paraan sa kumpanyang ito ay ang tamang paraan)
LAWS, PROFESSIONAL CODES
This establishment has a formal written code of ethics (Ang
establisimentong ito ay may pormal na nakasulat na code of ethics)
This establishment strictly enforces a code of ethics (Ang
establisimyentong ito ay mahigpit na ipinapatupad ang isang code of
ethics)
People are expected to comply with the law and professional standards
over and above other considerations (Bawat empleyado ay inaasahang
sumusunod sa mga batas at propesyonal na mga pamantayan higit sa
anuman)
Management promptly reprimands employees found to be involved in
unethical behavior (Agarang binibigyan ng parusa ang mga empleyadong
mapapatunayang nagkasala)

PART III. JOB SATISFACTION

Please answer the following items of how it really is in your company, not how you prefer it to be. Indicate
whether you agree with each of the following statements about your establishment. Use the scale below and
write the number which best describes your answer in the space next to each item.
4- Strongly agree
3-Agree

2-Disagree
1-Strongly disagree

PHILOSOPHY AND OBJECTIVES

Every employee member is adequately informed of the companys
philosophy and objectives (Ipinapaalam ng kumpanya sa bawat
empleyado ang mga pilosopiya at mga layunin nito)
I agree with the philosophy, objectives and goals as reflected in its
mission statement (Sumasang-ayon ako sa pilosopiya, at mga layunin na
gaya sa ipinapakitang tungkulin ng kumpanya)
I am satisfied with the way these are implemented through its products
and service and business practices. (Akoy nasisiyahan sa
pagpapatupad ng mga ito sa pamamagitan ng mga produkto, serbisyo at
paraan ng pagnenegosyo)
WORK ASPECT
My work give me a sense of accomplishment (Nagbibigay katuparan sa
akin ang trabaho ko)
My work allows me to have my ability fully utilized (Nagagamit ko ng
lubusan ang kakayahan ko sa aking trabaho)
I am doing something worthwhile in my job (Makabuluhan ang
ginagawa ko sa aking trabaho)
SALARY
I am paid a fair salary for the work I do (Nakatatanggap ako ng tamang
sweldo para sa aking trabaho)
I am paid very well compared to employees who do my job at other
hotel/restaurant establishment (Nakatatanggap ako ng higit na sweldo
kumpara sa mga empleyado sa ibang istablisimento)
I am satisfied with fringe benefits that my company has offers
(Nasisiyahan ako sa mga karagdagang benepisyo na iniaalok ng
kumpanya)
PROMOTION AND ADVANCEMENT
This establishment provides fair promotion opportunities (Nagpapakita
ng patas na pagkakataon ang istablisimentong ito para sa promotion)
There are plenty of good jobs here for those who want to get ahead
(Napakaraming magagandang trabaho dito para sa mga nangangarap)
My current job is beneficial to my future career development (Ang aking
kasalukuyang trabaho ay makakatulong sa aking personal na pag unlad)
SUPERVISION AND MANAGEMENT
The management always recognizes the extra effort I put in my work
(Palagiang kinikilala ng pangasiwaan ang mga dagdag na pagsisikap ko
sa aking trabaho)
The management asks our ideas about how to improve things (Ang
pangasiwaan ay ay nagtatanong sa aming mga ideya upang mapabuti
ang gawain)
The management visibly demonstrates a commitment to quality (Ang
pangasiwaan ay nagpapakita ng dekalidad)
CO-WORKERS
My colleagues stimulate me to do better work (Nagpapakita ng
kasiglahan ang aking mga kasama upang pagbutihan ko sa trabaho)
My fellow worker are very pleasant and friendly (Ang aking mga kapwa
manggagawa ay mabuti at mapagkaibigan)
Those with whom I work sometimes seem unreasonable in dealings with
me (Minsan parang hindi maganda ang pakikitungo ng mga katrabaho ko
sa akin)
Open-ended Question:
Comment on the following:

1. The aspect of my work that satisfies me most:

(Aspeto ng trabaho na pinaka-ikinasisiya)

______________________________________________________________________________________
______________________________________________________________________________________
2. One thing that my organization could do to make me feel more satisfied is:
(Isang bagay na maaaring gawin ng aking kumpanya upang higit akong masiyahan)
______________________________________________________________________________________
______________________________________________________________________________________

PART IV. ORGANIZATIONAL COMMITMENT

Please answer the following items of how it really is in your company, not how you prefer it to be. Indicate
whether you agree with each of the following statements about your establishment. Use the scale below and
write the number which best describes your answer in the space next to each item.
4- Strongly agree
2-Disagree
3-Agree
1-Strongly disagree

AFFECTIVE COMMITMENT
I am part of this organization. (Akoy bahagi ng organisasyon)
This organization has a great deal of personal meaning to me. (Ang
organisasyong ito ay may malaking kahulugan sa akin)
I am happy in discussing my organization with people outside of
it.(Nasisiyahan akong makipagtalakayan tungkol sa aking organisasyon
sa ibang tao)
I feel as if this organizations problems are my own. (Ang mga problema
ng kumpanya ay parang aking lamang)

CONTINUANCE COMMITMENT
It would be a sacrifice for me to leave this organization. (Isang
sakripisyo kung iiwan ko ang organisasyon)
I am not afraid of what might happen if I quit my job without having
another one lined up. (Hindi ako natatakot na umalis sa organisasyon
bagamat wala pa akong mapapasukan)
Staying with this organization is a matter of necessity as much as a
desire. (Ang pananatili sa organisasyon ay dahil sa pangangailangan at
hindi sa kagustuhan)
I can not leave this organization because of the benefits I received (Hindi
ko maiiwanan ang organisasyon dahil sa benepisyo na aking
natatanggap)
One of the few serious consequences of leaving this establishment
would be the scarcity of available alternatives. (Isa sa seryosong dahilan
ng pag-alis sa istablisimento ay ang kawalan ng kapalit nito)
NORMATIVE COMMITMENT
I do believe loyalty is important.(Naniniwala ako na mahalaga ang
katapatan)
Jumping from one organization to another organization seems unethical
to me. (Ang palipat-lipat sa ibat ibang organisasyon ay hindi magandang
kaugalian)
I think it is not right to leave this organization even if a better job from
another company is offered to me. (Hindi tama ang pag-iwan sa
organisasyon kahit may higit na alok mula sa ibang kumpanya)
I would feel guilty if I leave this establishment. (Makukunsensya ako sap
ag-alis sa kumpanya)
I feel a sense of moral obligation to remain. (Mayroon akong moral na
obligasyon sa aking pananatili)
Open-ended Question:
1. If you choose to stay in this establishment, what could be the most probable reason/s?
(Kung pipiliin mong manatili, ano ang magiging pinaka dahilan?)
______________________________________________________________________________________
______________________________________________________________________________________
___________________________________________________________________________________
2. If you choose to leave this establishment, what could be the most probable reason/s?
(Kung pipiliin mong umalis, ano ang magiging pinaka dahilan?)
______________________________________________________________________________________
______________________________________________________________________________________
___________________________________________________________________________________