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Real-time Success Stories

Hotels Group Saves a Days Worth of Data


After Crash

Oaks Hotels and


Resorts Limited

Management at Oaks Hotels and Resorts Limited group had good reason to applaud their IT
teams decision to change company-wide their backup and recovery technology, when their
former Property Management System (PMS) went down with a corrupt database. Instead of
taking more than a day to recover data and get back online, as it would have done using their
former tape backup system, the StorageCraft ShadowProtect solution had them up and
running within two hours. Business disruption was minimal.

Industry:

The Challenge
Oaks Hotels and Resorts Limited runs a wide area network (WAN) covering 40-plus sites
including head office in Maroochydore, Queensland, and a wide spectrum of serviced apartment
properties under management in Australia and New Zealand, plus one site in Dubai.
When IT General Manager Bryn Solly centralised the groups operational systems into
a single data centre running on IBM HS BladeCenters, he sought to replace the former
tape-based backup system with a more effective real-time data and systems recovery
solution. Platforms comprised of Citrix and Wintel, while key applications included
Maximizer CRM, MS Office, SunSystems Financials, Micros point-of-sale and Hirum hotel
reservation software.
The sheer size of our system after we centralised demanded that we used a backup and
recovery solution that was easier to use and restored files faster, said Bryn.

The StorageCraft Solution


Bryn was already familiar with ShadowProtects capabilities after using the solution in a previous job.
ShadowProtect includes several recovery options that allow users to improve RTO by minimising
the time systems and data are offline.
The Oaks group has 40 ShadowProtect Server licences protecting file servers, print servers, SQL
clusters, an Exchange cluster as well as Citrix servers and general servers. The software is deployed
manually on each server. Today the group runs the CMS Hospitality hotel solution.
ShadowProtect offers the flexibility of choosing granular recovery of files and folders or full bare
metal recovery of a server in a matter of minutes. Hardware Independent Restore (HIR) technology

Hospitality

Headquarters:
Maroochydore, Queensland

Applications:
Maximizer CRM, MS Office,
SunSystems Financials, Micros pointof-sale and Hirum hotel reservation
software.

Organisation Profile:
Hospitality group with 40-plus
hotels and serviced apartments in
Queensland, NSW, Victoria, South
Australia and New Zealand.

Products:
40+ licenses of StorageCraft
ShadowProtect Server Hardware
Independent Restore

Benefits:
Minimised server downtime
No data loss
Minimal business disruption
Assured production uptime
IT problems resolved faster
Critical databases are protected in
real-time, every hour
Disaster recovery is fast and simple

ROI:
Downtime halved, saving hours of
business interruption.

Success Story: Oaks Hotels


and Resorts Limited

ShadowProtect is much faster than our previous solution. It will recover a server up to
twice as quickly as our previous solution, depending on configurations. It is also better for
our business needs, said Bryn.
The groups CMS Hospitality reservation system is backed up hourly, ensuring that little
critical data is lost in case of a crash or disaster. ShadowProtect replicates backups to the
groups disaster recovery centre, and these backups can be used for testing databases
without affecting anything in production.
Bryn has used StorageCrafts support facility once and found it to be responsive and
efficient. But he says his team of six have never experienced a real problem a testament
to ShadowProtects reliability.

Instead of taking more than


a day to recover data and get
back online, as our former
tape-based solution would have
done, ShadowProtect had us
up and running again within
two hours.
Bryn Solly,

makes it quick and easy to recover to the same system, to dissimilar hardware or to and
from virtual environments. ShadowProtect also makes system migration to new servers
or consolidation to virtual environments a straightforward process.

IT General Manager,
Oaks Hotels and Resorts

The Bottom Line

Limited

ShadowProtect makes it much easier for the Oaks IT team to restore files in a hurry.
The speed of recovering them depends on how far back they want to go. Bryn says,
ShadowProtect can hold far more information on file servers than the previous solution,
because the data is now on disk instead of tape. It has made my life a lot easier,
he affirms.
However, the real crunch came when Oaks Hotels PMS system went down with
a corrupt database. At first, much of the downtime was spent checking exactly when
it happened.
After that, the ShadowProtect recovery process was speedy, said Bryn. Instead of
taking more than a day to recover data and get back online, as our former tape-based
solution would have done, ShadowProtect had us up and running again within two hours.
Business disruption was minimal.
The principles and ethics that firmly ground The Oaks Group were laid down by CEO Brett
Pointon during years of experience in strata-titled property management. He leads by
example, creating an environment in which marketing innovation is balanced by proven
strategic planning systems. Streamlined management systems have been developed
focusing on efficiencies and the maximisation of investor returns.
The groups backup, recovery and disaster recovery strategies form part of this ideal.
ShadowProtect technology ensures compliance by enabling fast data and system
restores, and preventing damage to the business that might occur otherwise.

StorageCraft Asia Pacific


Level 11, 53 Walker Street
North Sydney NSW 2060
sales@storagecraft.com.au
www.storagecraft.com.au
Australia: +61 2 8061 4444
New Zealand: 0800 89 1234
Singapore: +65 6248 4663
Malaysia: +60 3 2147 4656
Thailand: +66 2 610 3949
South Africa: +27 11 803 5437

2012 StorageCraft Pty Ltd. All rights reserved. This brochure is for informational purposes only. StorageCraft makes no warranties, expressed or implied, in this brochure. StorageCraft, ShadowProtect,
ShadowControl ImageManager, VirtualBoot, ShadowProtect Granular Recovery for Exchange and the StorageCraft and ShadowProtect logos are trademarks of StorageCraft. Other product and company
names mentioned herein may be trademarks of their respective owners.

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