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Management at Oaks Hotels and Resorts Limited group had good reason to applaud their IT
teams decision to change company-wide their backup and recovery technology, when their
former Property Management System (PMS) went down with a corrupt database. Instead of
taking more than a day to recover data and get back online, as it would have done using their
former tape backup system, the StorageCraft ShadowProtect solution had them up and
running within two hours. Business disruption was minimal.
Industry:
The Challenge
Oaks Hotels and Resorts Limited runs a wide area network (WAN) covering 40-plus sites
including head office in Maroochydore, Queensland, and a wide spectrum of serviced apartment
properties under management in Australia and New Zealand, plus one site in Dubai.
When IT General Manager Bryn Solly centralised the groups operational systems into
a single data centre running on IBM HS BladeCenters, he sought to replace the former
tape-based backup system with a more effective real-time data and systems recovery
solution. Platforms comprised of Citrix and Wintel, while key applications included
Maximizer CRM, MS Office, SunSystems Financials, Micros point-of-sale and Hirum hotel
reservation software.
The sheer size of our system after we centralised demanded that we used a backup and
recovery solution that was easier to use and restored files faster, said Bryn.
Hospitality
Headquarters:
Maroochydore, Queensland
Applications:
Maximizer CRM, MS Office,
SunSystems Financials, Micros pointof-sale and Hirum hotel reservation
software.
Organisation Profile:
Hospitality group with 40-plus
hotels and serviced apartments in
Queensland, NSW, Victoria, South
Australia and New Zealand.
Products:
40+ licenses of StorageCraft
ShadowProtect Server Hardware
Independent Restore
Benefits:
Minimised server downtime
No data loss
Minimal business disruption
Assured production uptime
IT problems resolved faster
Critical databases are protected in
real-time, every hour
Disaster recovery is fast and simple
ROI:
Downtime halved, saving hours of
business interruption.
ShadowProtect is much faster than our previous solution. It will recover a server up to
twice as quickly as our previous solution, depending on configurations. It is also better for
our business needs, said Bryn.
The groups CMS Hospitality reservation system is backed up hourly, ensuring that little
critical data is lost in case of a crash or disaster. ShadowProtect replicates backups to the
groups disaster recovery centre, and these backups can be used for testing databases
without affecting anything in production.
Bryn has used StorageCrafts support facility once and found it to be responsive and
efficient. But he says his team of six have never experienced a real problem a testament
to ShadowProtects reliability.
makes it quick and easy to recover to the same system, to dissimilar hardware or to and
from virtual environments. ShadowProtect also makes system migration to new servers
or consolidation to virtual environments a straightforward process.
IT General Manager,
Oaks Hotels and Resorts
Limited
ShadowProtect makes it much easier for the Oaks IT team to restore files in a hurry.
The speed of recovering them depends on how far back they want to go. Bryn says,
ShadowProtect can hold far more information on file servers than the previous solution,
because the data is now on disk instead of tape. It has made my life a lot easier,
he affirms.
However, the real crunch came when Oaks Hotels PMS system went down with
a corrupt database. At first, much of the downtime was spent checking exactly when
it happened.
After that, the ShadowProtect recovery process was speedy, said Bryn. Instead of
taking more than a day to recover data and get back online, as our former tape-based
solution would have done, ShadowProtect had us up and running again within two hours.
Business disruption was minimal.
The principles and ethics that firmly ground The Oaks Group were laid down by CEO Brett
Pointon during years of experience in strata-titled property management. He leads by
example, creating an environment in which marketing innovation is balanced by proven
strategic planning systems. Streamlined management systems have been developed
focusing on efficiencies and the maximisation of investor returns.
The groups backup, recovery and disaster recovery strategies form part of this ideal.
ShadowProtect technology ensures compliance by enabling fast data and system
restores, and preventing damage to the business that might occur otherwise.
2012 StorageCraft Pty Ltd. All rights reserved. This brochure is for informational purposes only. StorageCraft makes no warranties, expressed or implied, in this brochure. StorageCraft, ShadowProtect,
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