UNIVERSIDAD CATLICA DE

SANTIAGO DE GUAYAQUIL

FACULTAD DE ARTES Y HUMANIDADES

ENGLISH 3

TUTORIAL:
Lo Nuestro Coffee Restaurant

MEMBERS:
Valarezo Gavilanes Andrea Cristina
Campozano Gustavo

2 LEVEL "F"

Semester A

2015

Lo Nuestro Caf Restaurant

History
In the cities of Guayaquil and Quito environment full of traditions, history and culinary
traditions handed down from generation to generation. Each of the dishes delight for its

unique and extraordinary quality. With a select variety of seafood and typical food, it
offers the best of our gastronomy and rescuing part of our history. Hung on walls and
news clippings of the time, environments where tradition preserved over time created
breathe.
In Guayaquil, in a warm and colorful atmosphere decorated with grace and dominion,
full of memories, located in the Urdesa citadel, Lo Nuestro offers since 1993 the best of
Ecuadorian food.
In Quito, in the traditional neighborhood of La Floresta, our stately home, with wooden
blinds, flowered balconies and exquisite period setting rises; single framework to taste
delicious recipes of national food specializing in fish.
The restaurant has several rooms with different atmospheres of the age of the old
Guayaquil.
Living Room

JJ Hall

It is a cozy corner in the restaurant, where every wall is covered with pictures with
memories of the composer Julio Jaramillo. Room decor consists of furniture, objects
and details of the time, to provide a pleasant and picturesque environment. It has four
tables available to the public, with a capacity of twelve people.

Victor Emilio Estrada

Another of our classrooms, we have reserved VEEstrada, with capacity for 15

people. On the walls you will find images of one of the most remarkable and influential
in politics in our city of Guayaquil families.

October 9

It offers the public a comfortable space for the development of events or reservations for
large groups. With a capacity of sixty people, the Hall October 9, has an atmosphere of
tradition and memories, where the best of the Ecuadorian food is offered, providing
more privacy for groups. The local keeps our line of decoration, inspired by old
Guayaquil. The local also has 52-inch TV.
Menu

Mains of Ecuador is characterized by a strong presence of seafood and fish, mainly

because the country has an extensive coastline able to provide the country with a large
number of marine products.
Special Crabs
Garlic crab, crab in coconut sauce,
crab salad, rice with crab meat and
2 breaded crabs.
$34,16

Themitor Lobster
Steamed lobster, au gratin with
mushrooms in a white sauce.
$46,64

Las Peas Chiken

Chicken with clams, olives spanish
sausage and white rice whit saffron.

$15,53

Madera de Guerrero

Sea Bassin Black clam sauce with

curry rice.
$20,98

Bicentennial
Sea Bass Spanish ham in a lemon
and yellow pepper sauce.
$20,15

La Ronda
Grilled shrimps in crab and shrimp
sauce with chives and fried
Plantain.
$21,98

Poll
1. Customers Service

How do you assess this in Lo Nuestro?

Excellent

Very Good

Regular

Bad

Dreadaful

Treatment and service provided

by staff
Getting information about the
product / service offered

2. Building
How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

Environment and Comfort of

the room
Maintenance and Hygiene

3. Production / Service Delivery

How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

Service time dishes

Presentation of the dishes
Level Consulting
Price / quality ratio

4. Expectation
How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

Did we meet your

expectations?

5. Quality of Food
How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

Product quality

6. Cleanliness
How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

Clean rooms

7. Staff
How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

Client relationship with waiter

8. Expectation
How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

That you think the service

offered?

9.
Schedule
How do you assess this in Lo Nuestro?
Excellent

Very Good

Regular

Bad

Dreadaful

That you think the hours?

10. Recommendation
How do you assess this in Lo Nuestro?
Excellent
As recommend the restaurant?

Interview

Very Good

Regular

Bad

Dreadaful

1) How many years has been running the restaurant ?

2) How many years have in the restaurant business ?

3) What are your secrets to the success of your business?

4) What is the profile of your customers?
5) What is the key to attracting new customers ?