Making Reservations

Receptionist : Good morning. Welcome to The Great Golden Hotel.

Mr. Wang : Hi, good morning. Id like to make a reservation for the second weekend in July.
Do you have any vacancies?
Receptionist : Yes sir, we have several rooms available for that particular weekend. And what
is the exact date of your arrival?
Mr. Wang : The 13th.
Receptionist : How long will you be staying?
Mr. Wang : Ill be staying for four nights.
Receptionist : How many people is the reservation for?
Mr. Wang : There will be five of us. So, I want to reserve 3 rooms.
Receptionist : And would you like a room with twin beds or a double bed?
Mr. Wang : A double bed, please.
Receptionist : Okay. And would you prefer to have a room with a view of the ocean?
Mr. Wang : If that type of room is available, I would love to have an ocean view. Whats the
rate for the room?
Receptionist : Your room is seven hundred and fifty dollars per night. Now what name will
the reservation be listed under?
Mr. Wang : Michael Wang.
Receptionist : Could you spell your last name for me, please?
Mr. Wang : Sure. W-A-N-G.
Receptionist : And is there a phone number where you can be contacted?
Mr. Wang : Yes, my cell phone number is 545-98234.
Receptionist : Well, now Ill need your credit card information to reserve the room for you.
What type of card is it?
Mr. Wang : Visa. The number is 99534890.
Receptionist : And what is the name of the cardholder?
Mr. Wang : Michael Wang.
Receptionist : Alright, Mr. Wang, your reservation has been made for the 13th of July for
three rooms, each room with a double bed and view of the ocean. Check-in is at 1 oclock. If
you have any other questions, please do not hesitate to call us.
Mr. Wang : Great, thank you so much.
Receptionist : My pleasure. Well see you in July, Mr. Wang. Have a great day.

Artinya:
Resepsionis: Selamat pagi. Selamat Datang di The Great Golden Hotel.
Wang: Hi, selamat pagi. Saya ingin memesan kamar untuk akhir pekan kedua di bulan Juli.
Apakah Anda memiliki kamar yang kosong?
Resepsionis: Ya Pak, kami memiliki beberapa kamar yang tersedia di akhir pekan itu. Dan
kapan tanggal pasti kedatangan Anda?
Wang: Tanggal 13.
Resepsionis: Berapa lama Anda akan tinggal?
Wang: Saya akan tinggal selama empat malam.
Resepsionis: Berapa banyak orang yang akan menginap?
Wang: Akan ada lima orang. Jadi, saya ingin memesan 3 kamar.
Resepsionis: Dan Anda ingin kamar dengan twin bed atau double bed?
Wang: Double bed.
Resepsionis: Oke. Dan apakah Anda lebih suka sebuah ruangan dengan pemandangan laut?
Wang: Jika jenis kamar itu tersedia, saya akan senang untuk mendapatkan pemandangan laut.
Berapa harga ruangan tersebut?
Resepsionis: Kamar tersebut adalah tujuh ratus lima puluh dolar per malam. Sekarang siapa
nama yang akan terdaftar sebagai pemesan?
Wang: Michael Wang.
Resepsionis: Bisakah Anda mengeja nama belakang Anda untuk saya, tolong?
Wang: Tentu. -W-A N-G.
Resepsionis: Dan apakah ada nomor telepon dimana Anda dapat dihubungi?
Wang: Ya, nomor ponsel saya adalah 545-98234.
Resepsionis: Nah, sekarang saya akan memerlukan informasi kartu kredit Anda untuk
memesan kamar untuk Anda. Apa jenis kartu itu?
Wang: Visa. Angka tersebut adalah 99.534.890.
Resepsionis: Dan siapa nama pemegang kartu?
Wang: Michael Wang.
Resepsionis: Baiklah, Pak Wang, pesanan Anda telah dibuat untuk tanggal 13 Juli untuk tiga
kamar, setiap kamar dengan tempat tidur ganda dan pemandangan laut. Check-in di 1:00. Jika
Anda memiliki pertanyaan lain, jangan ragu untuk menghubungi kami.
Wang: Great, terima kasih banyak.
Resepsionis: Kita akan melihat Anda pada bulan Juli, Mr. Wang. Semoga hari Anda
menyenangkan

Checking-In
Receptionist : Good afternoon. Welcome to the Great Golden Hotel. How may I help you?
Mr. Wang : I have a reservation for today. Its under the name of Wang.
Receptionist : Can you please spell that for me, sir?
Mr. Wang : Sure. W-A-N-G.
Receptionist : Yes, Mr. Wang, weve reserved three double bed rooms for you with a view of
the ocean for four nights. Is that correct?
Mr. Wang : Yes, it is.
Receptionist : Great. We already have your credit card information on file. Please sign the
receipt along the bottom, please.
Mr. Wang : Okay. So, what room are we in?
Receptionist : Room 675, 676, and 677. Here are your keys. To get to your rooms, take the
elevator on the left up to the sixth floor. Turn right twice, exit the elevator and your room will
be on the right hand side. A bellboy will bring your bags up shortly.
Mr. Wang : Excellent. Thanks.
Receptionist: Should you have any questions or requests, please dial O from your room.
Also, there is internet available in the lobby 24 hours a day.
Mr. Wang : Ok, thanks.
Receptionist : My pleasure, sir. Have a wonderful stay at the Great Golden Hotel.
Artinya:
Resepsionis: Selamat siang. Selamat datang di Great Golden Hotel. Bagaimana saya bisa
membantu Anda?
Wang: Saya memiliki reservasi untuk hari ini. Atas nama Wang.
Resepsionis: Bisakah Anda mengejanya untuk saya, Pak?
Wang: Tentu. -W-A N-G.
Resepsionis: Ya, Wang, kami telah memesan tiga kamar tidur ganda untuk Anda dengan
pemandangan laut selama empat malam. Apakah itu benar?
Wang: Ya benar.
Resepsionis: Baik. Kita sudah memiliki informasi kartu kredit Anda di dalam file. Mohon
tanda tangan di bagian bawah.
Wang: Oke. Jadi, dimana ruangan kita?
Resepsionis: Ruang 675, 676, dan 677. Berikut adalah kunci Anda. Untuk sampai ke kamar
Anda, naik lift di sebelah kiri sampai ke lantai enam. Belok kanan dua kali, keluar lift dan
kamar Anda akan berada di sisi kanan. Portir akan membawa tas Anda segera.
Wang: Luar biasa. Terima kasih.
Resepsionis: Jika Anda memiliki pertanyaan atau permintaan, silakan menghubungi O dari
kamar Anda. Juga, ada internet yang tersedia di lobi 24 jam sehari.
Wang: Ok, terima kasih.
Resepsionis: Sebuah kehormatan bagi saya, Pak. Semoga hari Anda menyenangkan di Great
Golden Hotel.

Travel agent

Client

Travel agent

Travel agent
Travel agent

At the travel agency

Travel agent : Good evening, ms. What can i do for you?
Client
: Could you give me some details about your package tours?
Travel agent : Certainly. Would you like to see our brochures? Here they are (menyerahkan brosur).
Client
: Thank you
(setelah membaca brosur). Well, Bali tour seems to be an interesting one.
: well, Bali has been the favorite destination for locals and international tourists for ages. Full of
magnificent beaches, breathtaking sceneries, marvellous trinkets and interesting culture, Bali is ideal
for people wanting to escape from daily activities, enjoy a honeymoon, or even, have a great time with
family and friends. We could book your tickets if you like ms.
: Oh yes. But not for me alone. I want three tickets to be booked. Two adults and one child. Id like to
book a round trip ticket yogyakarta-bali-yogyakarta.
Travel agent : Yes ms, when are you planning to travel?
Client
: Next week maybe.
Travel agent : How do you want to travel?
Client
: id like to have a business class flight.
Travel agent : Do you have any preference for seat?
Client
: id prefer aisle seat at the back of the plane.
: We have an afternoon flight leaving at 12.30 and a night flight at 8. Which do you prefer?
Client
: my choice would always be the night flight.
Travel agent : oh sure ms, we can do it. Please fill in these forms (menyerahkan formulir)
Client
: of course. (mengisi formulir).
Travel agent : oke, by the way. Could you tell me how old the child is?
Client
: Well, 4 years old.
: The child has a discount of 15 % The offert including the flight, hotel and excursion and the airport
transfer, shuttle.
Client
: Thats good.
: Would you like us to send the tickets to you by post or would you like to collect them personally?
Client
: Can i take them on next Wednesday?
Travel agent : Sure ms, well keep them ready for you.
Client
: Thank you.
Travel agent : its our pleasure, ms.
Useful Vocabulary

Ticket:
printed piece of card or paper that gives you the right to travel on a bus, a plan, train
etc.
Package tour: a holiday at a fixed price in which the travel company arranges your travel, hotels and sometimes
meals for you
Round trip:
a ticket that includes the flight to a place and back
Depart:
leaving a place
Excursion
: a short journey usually made for pleasure, often by a group of people
Destination:
where you want to go
One-way:
a ticket that only includes a flight to a place (not back)
Return:
coming back to a place
Preference:
what you prefer (prefer is a verb; preference is a noun)
class:
different levels of service
Economy class: the cheapest class of tickets on an airplane
Business class :
nicer than economy class; includes bigger seats
and better food and movies
First class:
the best class of tickets on an airplane, with very nice
seats and the best service
flexible:
willing to change plans
brochures :
a type of small magazine that contains pictures and information on a product or a company
shuttle
a vehicle or aircraft that travels regularly between two places
Layover:
the time you spend in an airport waiting for your next flight
Confirm :
to decide and purchase the ticket

DIALOGUE AT A TRAVEL AGENCY

Agent:
Customer:
Agent:
Customer::
Agen:
Customer:
Agent:
Customer:
Agent:
Customer:
Agent:

Hello Sir good morning.

Hi, good morning.
Sit dow please.
I would like to book a holiday
Where would you like?
A hot place please.
Good, I have this brochure witch tree ofert. Mallorca, Tenerife or Marbella.
I prefer Mallorca thanks
Do you prefer a package holiday?
Yes
When would you like to travel. What day do you to depart and returned?

Customer: In de nex month

Agent:
How long will you be staying?
Customer: Two week. fortnight
Agent:
Who is travelling, how many peoples are traveling.
Customer: Two adult and two childrens
Agent:
Could you tell me how old the child is? What time of day would you like to
fly? I will see availavility. What king of room would you like? doble, twing, in suite. there are
one adjoining room with balcony room service, size bed , minibar, with splendid view over
the river.
Customer
Well
Agent:
I will check what there are available. Yes is posible to booking, In this hotel
there are many facilities, swimming pool, safety box, restaurant, caffee-bar, laundry
housekeeping, bell-boy, concierge, beach, .
Agent:
The child has a discount of 15 % The offert including the flight, hotel and
excursion and the airport transfer, shuttle.
Agent:
What meat plan do you prefer, full board you pay for the room and three meals,
half board you pay for the room and breaksfast and one mell diner or lunch, or only room and
breaksfast?
Customer: OK you can to do the reservation.
Agent:
The book is made, The price per nigch is 250 & , VAT including, The children
ar a reduction 15% .
Agent:
How would you like to pay?
Customer: By credit card thanks,
Agent:
Could you give me your credit card
Customer: Here your are
Agent:
I will fill this form with your information. Could I have your name please?
Agent:
Could you spell your surname please
Agent:
I swipe de card, I have finished booking the packet, the reference number is.....
Agent:
here is your voucher., have a good destination.

Contoh Dialog 1:
Travel Agent (TA): Fuad Travel Agent, may I help you? (Fuad Travel Agent. Ada yang dapat
saya bantu?)
Delia (D): Yes. Id like to book a ticket to Swiss for December 2nd (Ya. Saya ingin memesan
tiket tujuan Swiss pada tanggal 2 Desember)
TA : Let me see. For December 2nd, all morning flights are fully booked. Weve got one left
available for you. Its 20.05 flight by XX Air. Does that suit you, Miss? (Sebentar saya lihat
terlebih dahulu. Untuk tanggal 2 Desember, semua penerbangan pagi hari telah habis. Kami
hanya memiliki satu tiket untuk Anda, yaitu penerbangan pukul 8.05 malam dengan pesawat
XX. Apakah sesuai dengan permintaan Ibu?)
D : Its okay. (Tidak masalah)
TA : May I have your name, Miss? (Dapatkah Anda menyebutkan nama Anda, Bu?)

D : Yes. Delia. D-E-L-I-A (Baik. Delia. D-E-L-I-A )

TA : Done, Miss. We require that you pay for the ticket tomorrow afternoon before 3 pm. If
you dont come to our office after 3 pm, we have to cancel your ticket. (Baik, Bu. Kami
mohon Anda membayar tiket yang telah dipesan pada pukul 3 sore besok. Jika Ibu tidak
datang, maka pesanan tiket akan kami anggap batal)
D : Ok. Ill drop by at 1 pm tomorrow (Baik, saya akan kesana pukul 1 siang besok)
TA : Thank you, Miss. (Terima kasih, Bu)
D : Youre welcome (Terima kasih kembali)

Contoh Dialog 2:
Travel Agent (TA) : Online Ticketing Travel Agent. May I help you? (Online Ticketing
Travel Agent. Ada yang bisa saya bantu?)
Radit (R): Yes. Id like to book a ticket to Jakarta for June 17th. (Ya. Saya mau pesan tiket
tujuan Jakarta pada tgl. 17 Juni.)
TA : Let me see. Halo. For June 17th, all morning flights are fully booked. Weve got one left
available for you. Its 17:45 flight by Lion Airs. Does that suit you, Sir? (Sebentar Pak, saya
cek dulu. Halo. Untuk penerbangan pagi hari tgl.17 Juni sudah habis. Namun masih ada satu
tiket untuk Anda tapi untuk keberangkatan sore hari jam 17:45 dengan Pesawat Lion Airs.
Apakah itu sesuai dengan Bapak?
R : If there are no other choices, Ill book it. (Jika tidak ada pilihan lain, saya pesan saja.)
TA : May I have your name, Sir. (Bisa sebutkan namanya Pak?)
R : Radit (Radit)
Contoh Dialog 3:
Travel Agent (TA): Hello, good morning, Taruna tour and travel is here. What can I do for
you sir? (Halo, selamat pagi, Taruna tour dan wisata di sini. Apa yang dapat saya lakukan
untuk Anda?)
Teddy (T) : Good morning, I am Teddy. I have a meeting in Jakarta on Wednesday, the day
after tomorrow. So, I need one way ticket for tomorrow. (Selamat pagi, saya Kartasasmita.
Saya akan berada di sebuah pertemuan/rapat di Jakarta, di hari Rabu, lusa. Jadi, saya perlu
tiket untuk besok.)
TA : How many tickets that going to be ordered? (Berapa banyak tiket yang akan dipesan?)
T : I need two tickets, for my wife and I. (Saya butuh dua tiket, untuk saya dan istri saya)
TA : All right Mr. Teddy, tomorrow is Tuesday and let me check for a while On every
Tuesday, there are two flights to Jakarta and which one do you like better, in the morning, or
at night? (Baiklah Pak Teddy, besok berarti hari Selasa dan saya memeriksanya untuk

sebentar Ok, pada setiap Selasa, ada dua penerbangan ke Jakarta dan mana yang Anda
sukai, di pagi hari, atau di malam hari?)
T : So, you dont have a flight for afternoon? (Jadi, tidak ada penerbangan di siang hari?)
TA : No, we dont. (Tidak, kami tidak memilikinya.)
T : Ok, no problem. I choose the night flight. (Ok, tidak ada masalah. Saya memilih
penerbangan di malam hari.)
TA : At night you will fly on Faruda Air and your flight number will be Fd 220. It leaves at
7.30 P.M. and arrives in Jakarta at 9.00 P.M. But, at least you need to check in at least one
hour before its departure. (Pada malam hari Anda akan terbang dengan Faruda Air dan nomor
penerbangan Anda adalah Fd 220. Anda berangkat pukul 19:30 dan tiba di Jakarta pukul
09:00 Tapi, setidaknya Anda perlu memeriksa minimal satu jam sebelum keberangkatan.)
T : Thank you for the information. I have noted those. How much does it cost? (Terima kasih
atas informasinya. Saya telah mencatat semuanya. Berapa biayanya?)
TA : Its Rp. 550.000 and whats your complete name? (Rp. 550.000 dan siapa nama lengkap
Anda?)
T : I am Teddy Kartasasmita. (Saya Teddy Kartasasmita)
TA: Thank you, and your wife? (Terima kasih, dan istri Anda?)
T : Fitria Farida. (Fitria Farida)
TA : Ok, the tickets will be ready in less than one hour after you have transferred to our Bank
account. (Ok, tiket akan siap dalam waktu kurang dari satu jam setelah Anda transfer ke
rekening Bank kami.)
T : Ok. I will contact you soon after I do that. (Ok. Aku akan menghubungi Anda segera
setelah saya melakukannya.)
TA : Sure, I will be waiting for it. Thank you sir. (Tentu, aku akan menunggu untuk itu.
Terima kasih Pak.)
T : Youre welcome. (Terima kasih kembali)

Contoh Dialog 4:
Travel Agent (TA) : Silvia Travel Agent. May I help you? (Silvia Travel Agent. Ada yang
bisa saya bantu?)
Emma (E) : Yes. Id like to book a ticket to Jakarta for June 17th. (Ya. Saya mau pesan tiket
tujuan Jakarta pada tgl. 17 Juni.)

TA : Let me see. Halo. For June 17th, all morning flights are fully booked. Weve got one left
available for you. Its 17:45 flight by Lion Airs. Does that suit you, miss? (Sebentar nona,
saya cek dulu. Halo. Untuk penerbangan pagi hari tgl.17 Juni sudah habis. Namun masih ada
satu tiket untuk Anda tapi untuk keberangkatan sore hari jam 17:45 dengan Pesawat Lion
Airs. Apakah itu sesuai dengan Nona?
E : If there are no other choices, Ill book it. (Jika tidak ada pilihan lain, saya pesan saja.)
TA : May I have your name, Miss. (Bisa sebutkan namanya Nona?)
E : Emma (Emma)
TA : Could you spell it miss? (Tolong dieja nona.)
E : E-M-M-A (E-M-M-A)
TA : Done, Miss. We require that you pay for the ticket tomorrow afternoon before 5 pm. If
you do not come to our office after 5 pm, we have to cancel your ticket. (Ok nona selesai.
Kami mohon nona membayar tiket yang dipesan pada jam 5 sore besok. Jika nona tidak
datang, pesanan Bapak kami anggap batal.)
E : OK, Ill drop by at 3 pm tomorrow. (Baiklah. Saya akan mampir jam 13 sore.)
TA: Thank you, Miss (Terimakasih nona)
E : Thats all right. (Sama-sama)