ULANDA FRIESEN

Minneapolis, MN 55418
612.203.5260
ulandafriesen.uf@gmail.com

https://www.linkedin.com/in/ulandafriesen

SUMMARY OF QUALIFICATIONS
Experienced Executive Assistant with special skills & strengths in:

Organization
Customer Relations
Teamwork

Coordinating Multiple Activities

Attention to Detail
Special Projects

Skills Summary________________________________________________________________________________________________________
Proficient in Microsoft Office products: Outlook, Lync, Word, Excel, Power Point, Publisher, Visio, Share Point, along with People Soft, Concur,
& Learning Management System.

PROFESSIONAL EXPERIENCE
TD Bank, Minneapolis, MN
September 2013-October 2016
6th largest bank in North America, serving approximately 22 million customers in a number of locations in key financial centers around the globe.
Executive Assistant
Provided Administrative Support in the Strategic Card Program (Target Card) of NACCMS (North American Credit Card & Merchant Services)
supporting 3 Senior Vice Presidents (The Head of Governance & Control, Head of Risk Management, and Collections & Fraud Strategies Program
Manager).

Successfully maintained multiple Outlook calendars of busy Senior Vice Presidents. Conferring with executives about meeting conflicts when
needed. Triaged Outlook inboxes for multiple SVPs. Replying to or flagging emails that needed the executive to respond to.

Submitted requests to onsite building security for offsite TD employees when attending meetings with Target, & escorted them to TD area when
onsite. Created a Travel/PTO Calendar in Share Point to track when onsite team members would be off site to assist with assigning work spaces
to TD visitors

Created & maintained multiple large complex organizational charts in Visio for multiple teams.

Created Power Point presentations for Executive Review Meetings, including reaching out to managers for updates, along with creating charts &
adding dialogue.

Worked with Target Director Assistants to schedule various team meetings. Sent out emails prior to meetings for agenda topics, and created
agendas that were emailed out prior to the meeting. Attend the meeting & recorded minutes, typed up notes after & sent out to attendees for
review. Posted final minutes to Share Point.

Scheduled both domestic & international travel in Carlson Wagonlit for executives after conferring with them about upcoming events, then updated
executive calendars with travel itineraries.

Created a 4-page monthly team newsletter in Publisher, including Letter from the Editor, Events Calendar, & other articles submitted by teams.

Reconciled receipts that had been collected during the month & created expense reports in Online T & E for SVPs supported. Referring back to
Outlook calendars for details of receipt & conferring with the executive if more info was needed. Reviewed expense reports for SVPs directs for
approval.

Created & maintained multiple Outlook email distribution lists in internal online system, which were used regularly for department announcements.
Also, created & maintained multiple team shared Outlook inboxes, replying to inquiries and creating rules to forward emails to specific teams.

On-boarded new team members, created & followed up on Electronic Work Orders, also ordered other required items using online procurement
system. Completed needed new hire paperwork & submitted to Human Resources.

Wells Fargo, Minneapolis, MN

November 2009-August 2013
Provides banking, insurance, investments, mortgage, and consumer and commercial finance and has offices in 36 countries and territories to support
customers who conduct business in the global economy.
Administrative Assistant
Provided Administrative Support in Collateral Initiatives of NUPRM: National Underwriting & Production Risk Management, formerly RUA: Retail
Underwriting Administration (Loan Administration Managers & Market Lending Managers) supporting Senior Vice President, 3 Vice Presidents, 3
Associate Vice Presidents along with multiple other Managers & Consultants.

Scheduled executive domestic & international travel using Concur after conferring with executives about upcoming events, then updated calendars
with travel itineraries.

Completed monthly expense reports using Concur for SVP & VPs, with receipts collected during the month. Reviewed & approved expense
reports submitted by SVPs direct reports, sending back when more information was needed.

Completed requests in People Soft to hire/terminate & re-organize team members for multiple managers.

Ulanda Friesen 2
ulandafriesen.uf@gmail.com

Took inventory & ordered office supplies for multiple teams onsite to combine orders together to save department money on shipping and ordering
larger sizes that are a better value.

Created agendas for onsite meetings, including reserving meetings rooms, ordering meals, and security requests for visitors. Negotiated with
hotels for rates for blocks of rooms, meeting space, & catering for multiple off site meetings.

Pulled reports from Learning Management System to track team members who need to complete required training modules & emailed to their
direct managers.

Created awards in Power Point for team recognition lunch events, including soliciting nominations from teams. Scheduled the recognition event,
reserved a meeting room, ordered lunch, and arranged a speaker to discuss possible areas for career development.

Trained & supervised newly hired & contract Administrative Assistants of peers of direct manager during a period of company growth.

Medica Health Insurance (Adecco), Minneapolis, MN

Non-profit health insurance company in the upper mid-west serving approximately 1.5 million members.

September 2008-February 2009

Executive Assistant
Executive Assistant in Law Department of Medica Health Plans supporting Vice President of Government Relations & Public Policy, Director of
Government Relations, and Public Policy Manager. End of assignment through agency.

Assisted with special projects such as the coordinating the logistics for onsite political debate, signing in attendees the day of, and escorting to
auditorium.

Completed monthly expense reports & mileage re-imbursements for VP & direct reports using Word template from internal Accounting team.
Including using Map Quest to print off directions for off-site meetings to include in submission to Accounting. Worked with internal Accounting to
complete check requests for VP & direct reports.

Wells Fargo, Minneapolis, MN

December 2004-August 2008
Provides banking, insurance, investments, mortgage, and consumer and commercial finance and has offices in 36 countries and territories to support
customers who conduct business in the global economy.
Administrative Assistant
May 2008-July 2008
Administrative Assistant in TAP: Talent Acquisition & Planning (Mortgage Consultant Recruiters). Short term project for displaced team member.

Pulled contact information from Country Wides website for their Mortgage Consultants when they announced they were closing during the
recession, then contacted consultants via phone & email to discuss the possibility of working for Wells Fargo.

Posted job opening online internally in People Soft and on external web sites, reviewed applicants, and conducted phone screenings/interviews,
made recommendations to hiring managers. Tracked applicants & their status in Access database.

Administrative Assistant
December 2004-April 2008
Administrative Assistant in TC: Technology Connection (Internal Help Desk), supporting Senior Vice President, Associate Vice President, along with 3
other Managers, 3-5 Business Systems Consultants, and 30-40 Technical Service Specialists. Position eliminated.

Assisted with special projects including planning & logistics for 50 managers for 3-day off-site event, including half day team building activity at
State Fair. Also, oversaw the conversion of a retired VPs office into a training/video conference room.

Updated mailed customer survey process, by creating a mail merge in Word. Reduced paper used to 1 sheet of card stock tri-folded sent through
inter-office.

Wells Fargo (Temp Force), Minneapolis, MN

August 2004-December 2004

Administrative Assistant
Temp-to-Hire Administrative Assistant in TC: Technology Connection. Hired by Wells Fargo.
EDUCATION
B.S. Business Administration & Management, St. Catherine University
(September 2015-Current)
Cumulative GPA 3.50, Deans List (Fall Semester 2015)
Administrative Professional Certificate, Minneapolis Community & Technical College
(January 2015-May 2015)
Business Professional Certificate, Minneapolis Community & Technical College
(January 2015-May 2015)
University of Minnesota, Twin Cities
Major: Art History, Minors: Business Administration & Public Relations
Intern, Diversity Institute
MEMBERSHIPS
IAAP (International Association of Administrative Professionals)
ASAP (American Society of Administrative Professionals)