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No: __________
Dear Mr/Ms,
We are sorry to report that __________ we ordered from you on __________ we received ___
days ago were badly damaged.
As the package containing the __________ appeared to be in perfect condition, I received and
signed for it without any questions. I unpackaged the __________ myself with great care and can
only assume that the damage must be due to careless handling at some stage prior to packing.
I shall be glad if you will replace all the damage. I have put all the damaged goods aside. If in
case you need them to support this claim, Ill send them back to you.
Yours faithfully,