User Guide for Alcatel Telephone

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The Alcatel 4020 set is equipped with the following elements :

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

Handset
Loudspeaker
Alphanumeric display 20 characters
Information key
System programmed key
Programmable key associated with a pictogram
Voice mail indicator
Call transfer key
Voice / Text indicator
Release key
Phonebook key

12.
13.
14.
15.

Alphabetical keyboard for call by name only

Mute key
Numbering keypad (12 keys)
Hands free key

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User Guide for Alcatel Telephone

(A)

System Programmed Key for 4020

Line 1

Line 2
FWD

CONF

Transfer

Broker
Voice Mail

Transfer

Redial

Save Redial

(B) Audio Key

Information : to go into programming mode or to display information on your
terminal

Directory : to access your personal directory.

Mute (Secret) : to isolate you from your correspondent
Message : to access the various message services

Hands-free : you dont need to use the receiver

Loudspeaker : to share a conversation
End : to terminate a call or programming
Transfer : to transfer a call to another terminal (multi-line mode)
Reduce loudspeaker
Increase loudspeaker

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User Guide for Alcatel Telephone

Contents
Name of Operation

Page No.

1. How to handle several calls

2. Call Back

3. Call by name

4. Call Pick-up
(a) Group Call Pick-up
(b) Direct Call Pick-up

4
4

5. Call Transfer

6. Broker Call

7. Call Waiting

8. Call Forward
(a)
(b)
(c)
(d)

All Calls
Forward on Busy
Forward on No-answer
Forward on Busy/No-answer

5
6
6
6

9. Call Park

10. Three-way Conference (3 Parties)

11. Phone Setting

(a)
(b)
(c)
(d)
(e)

Change password
Adjusting the ringing melody
Adjusting the loudspeaker volume
Adjusting the display brightness
Appointment reminder

7
7
7
8
8

12. Phone Directory

(a) Create new phonebook
(b)
(c)
(d)
(e)

Calling using a phonebook

Create a program key
Calling using program key
Using system speed phonebook

8
9
9
9

13. Voice Mail System

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10

User Guide for Alcatel Telephone

1.

2.

3.

How to handle several calls

Line 1

If

Press Line 2

Then, the first call is put on hold automatically and

.
from
to

When second call is completed, press

The first call will recover automatically

Hang up to terminate the call

engaged, the second call comes in

key once
icon changed

to cancel the first call on hold

Call Back (The destination Ext. No. is busy)

Dial
2

The destination Ext. No. will call back automatically

Call by name

Open the flap to use the keypad

Type the correspondents name, surname first, on the keypad

If the name entered does not contain any spaces, the search is automatically
made on the name

In all cases:
a. Press

to correct errors

b. Press

to run the search, the display proposes the first name found.

c. When the required name is displayed, press enter

4.

Line 1

Press

key call the no.

to end the process

Call Pick-up
(a) Group Call Pick-up (A telephone in your pick-up group is ringing)

(b)

Dial
3

Direct Call Pick-up (A telephone not in your pick-up group is ringing)

#
Dial
3
0 + Ext. No.

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User Guide for Alcatel Telephone

5.

6.

7.

Call Transfer
Transfer call to other extension

Make a call or receive a call

Press Transfer key
Dial the other partys extension no. (Press
at anytime)

Press

Transfer

key to cancel the operation

key or

Broker Call
Switch call to other extension in one line

When you connected one line, press Transfer

another Ext. No. directly

Another line is connected, press

Two lines can be switched.

Broker

to hold the line one and dial

key

Call Waiting (camp on busy Ext. No.)

Dial
8 if you want to interrupt the Destination Ext. No. on busy line.

To pick up the line

8.

Press

Line 1

or

Line 2

to pick the call.

Call Forward
(a)

Forwarding calls to other extension (All Calls)

Activate:

Press

FWD

key or Dial
*
4

Dial Ext. No. to forward your incoming call to your Destination Ext. No.,
then
Cancel:

Press

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FWD

key or Dial
*
8 +

User Guide for Alcatel Telephone

(b)

Forwarding calls to other extension (Forward on Busy)

Activate:

Dial
*
5

Dial Ext. No. to forward your incoming call to your Destination Ext. No.,
then

Cancel:

Dial
*
8 +

(c) Forwarding calls to another no. (Forward on No-answer)

Activate:

Dial
*
6

Dial Ext. No. to forward your incoming call to your Destination

Ext. No., then

Cancel:

Dial
*
8 +

(d) Forwarding calls to another no. (Forward on Busy/No-answer)

Activate:

Dial
*
7

Dial Ext. No. to forward your incoming call to your Destination Ext.
No., then

Cancel:

Dial
*
8 +

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User Guide for Alcatel Telephone

9.

Call Park you can park a call in order to retrieve the call at a different terminal.
Activate:
Press

+
2
1 + Own Ext. No. or stationed Ext. No.

Transfer

Retrieve:
Own Extension : Dial
2
1
Other Extension : Dial
2
1 + Own Ext. No. or stationed Ext. No.
10.

11.

Three-way Conference (3 Parties)

Make a call or receive a call

Press

Dial the other partys Ext. No. or press

9 + External No.

After second line is connected, press

Transfer

key

CONF

key

Phone Setting
(a) Change password
Dial
#
7 + old password + enter new password twice +
(Default password is Users Extension No.)
(b)

Adjusting the ringing melody

(Remark : You can choose the ringing tone of your phone.)

(c)

Press
Press

key
key to select and confirm the tone

Press

key to end the process

Adjusting the loudspeaker volume

Press loudspeaker key to hear the tone

Press
key to increase the volume level or

Press
Press

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key to decrease the volume level

key to end the process

User Guide for Alcatel Telephone

(d)

Adjusting the display brightness

Dial
#
2
7

Press

key to show lowest brightness or

Press

key to show highest brightness

Press

key to end the process

(e) Appointment reminder

12.

Dial
#
5 + Time (hh + mm) (format: 24 hours)

Phone Directory
(a)

Create new phonebook

(Remark : The new phonebook will over-write the existing phonebook, max 12 memories of
each phone set)

Press

Press

Press
2 key

Press

Press
2 key

Dial the internal or external number you want to store

key
key

key

(If external no., dial

9 first)

(b)

Press

Press

Select a key on phone(

0 to
9 ,
* or
# ) for one memory

Press

key
key

to end the process

Calling using a phonebook

Press
key and then press the key on the keypad where you have
programmed the number

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User Guide for Alcatel Telephone

(c)

Create a program key

Press
Press

Press
2 key

Press
key
Press
1 key

Dial the program code or internal Ext. No. or External No. you want to

key
key

store (If external no., dial

9 first)

Press

Select a program key for one memory

key

Program keys
System program keys

(d)

to end the process

Calling using program key

(e)

Press

Certain you have programmed the telephone no. on the program key
Press the program key of your choice
The call will be made automatically
The display screen will show the number being called
Hang up after conversation

Using System Speed Phonebook

(Remark : Code programmed already by Admin. Dept Max 100 memories.)

Dial
1

Dial the pre-set code.

After seconds, line will connect automatically.

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User Guide for Alcatel Telephone

Voice Mail System 4635

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10

User Guide for Alcatel Telephone

(I) FIRST TIME VOICE MAIL USERS
If you are a first time voice mail user, the following section describes steps of personalizing your own
voicemail.

(a) Activate the voice mail system

Step 1

Press #1 to connecting the voice mail system, enter the temporary

password (default password : your extension no. )

Step 2

: Set up your personalized password (at least 4-digit numbers)

Step 3

: Record your name Say your name, then press #

To confirm your recording and activate, press #
To re-record your name, press *

Step 4

: Record your personal greetings :

Select :

System Default Standard Greeting

Record your Personal Greeting
After recording, press #
To confirm your greeting, press #
Re-record your greeting, press *

Step 5

After finish all above steps, please hang up

(b) Forward your extension to voice mail system

To activate the function on your own phone set by dialling the
Call forwarding Code + Voice Mail Ext. No. 38499
List of forwarding codes : *4 + VM.Ext. No. 38499
*5 + VM Ext. no. 38499
*6 + VM Ext. No. 38499
*7 + VM Ext. No. 38499

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All call forward to Voice mail

Forward busy to Voice mail
Forward no Answer to Voice Mail
Forward no answer / busy to Voice Mail

11

User Guide for Alcatel Telephone

(II) HOW TO RETRIEVE VOICE MAIL
(Remark : On your phone set, the Green voice mail indicator is turn on

to indicate someone have

left message to the voice mailbox)

(a)

Via your own phone to retrieve the message

Press

After connected to your voice messages mailbox, enter your personal

Voice Mail

key or dial #1

password

(b)

Press # key to confirm your entry of password

The system will automatically playback the new message

Via other phone to retrieve the message

(i)

(ii)

Internal

Dial Voice Mail Ext. No. : 38499

After connected the voice messages mailbox

Press * + your Ext. No., and enter your password

Press # key to confirm your entry of password

The system will automatically playback the new message

External

Dial Voice Mail Telephone No. : 3943 8499

After connected the voice messages mailbox,

Press * + your Ext. No., and enter your password

Press # key to confirm your entry of password

The system will automatically playback the new message

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