CERTIFICATE FROM GUIDE

This is to certify that the Project titled JOB SATISTFACTION OF EMPLOYEE IN HCL is
an original of ANKIT ARORA & 50890101715 student of BBA(G) 3 rd semester has been duly
completed his project under my guidance and supervision up to my satisfactory level.
This work has been done in partial fulfillment of the requirement for the award of Bachelor of
business administration from Fairfield Institute of management and technology New Delhi and
has not be submitted anywhere in any other university for the award of any degree.

MS. .PREETI VERMA

Assistant Professor
FMIT

STUDENT DECLARATION
I hereby declare that this Minor Project report titled
Submitted by me to Fairfield Institute Of Management And Technology, Kapashera is a bonafide
work undertaken during the IIIrd Semester by me and has not been submitted to any other
University or Institution for the award of any degree diploma/certificate or published any time
before.

Date:
Name:
Enroll. No.:
Course: BBA(3rd C)

(Signature of the Student)

ACKNOWLEDGEMENT

I offer my sincere thanks and humble regards to Fairfield Institute Of Management And
Technology, GGSIP University, New Delhi for imparting us very valuable professional training
in BBA.
I pay my gratitude and sincere regards to Dr./Ms . my project Guide for
giving me the cream of his knowledge. I am thankful to him/her as he/she has been a consent
source of advice, motivation and inspiration. I am also thankful to him/her for giving his
suggestion and encouragement throughout the project work.
I take the opportunity to express my gratitude and thanks to our computer Lab staff and library
For providing me opportunity to utilize their resources for the completion of the project.
I am also thankful to my family and friends for constantly motivating me to complete the project
and providing me an environment, which enhanced my knowledge.

Date:
Name:
Enroll No:
Course: BBA(3rd C)

EXCUTIVE SUMMARY
The study is about describing the different services and products offered at SHCIL. Project
mainly deals with how the resources of the organization are used in their day-to-day activities.
For a finance manager it will be of great help to know how to properly utilize the resources of
the organization. It is not only the theory, which will help in the corporate world, but also how
things happen practically. Here there is an opportunity to learn how the things happen practically.
Every day the various activities happening in the department are observed and understood
carefully.
The study initially concentrated on obtaining the information from the investors on various
parameters. As it is a finance project mainly data was be available internally. After finishing this
task, the actual analysis of the project has been started where certain important calculations has
been done. This helped to come out with some conclusions. Also the data pertaining to some
Demat Section Managers has been taken and analyzed which made to arrive at some interim
conclusions as a part of project.
Stock holding has various financial Products and Services to be offered to the clients but
problem lies in the low promotional activities undertaken by it, due to which though it has the
services not offered by other DP's it fails in captivating customers. Another problem faced by it
is technology; systems at stock holding are not technologically upgraded: it follows old
technology and modes of making entries of payments into systems.

Due to system error

payments to franchisees are not made on time, which in turn affects their business relationship.
Since stock holding is into DP's business from long time it still follows old methods of
operations. Thus, I got interested to conduct study on the Depository Services under the title
Descriptive analysis of Depository Participants with reference to Stock Holding Corporation of
India limited.

CONTENTS
Certificate

Student declaration

ii

Acknowledgement

iii

Abstract

iv

List of figures

vii

List of Tables

viii

1. Introduction to the Topic

2. Literature Review

2.1 Definitions of Job Satisfaction

2.2 History of Job Satisfaction

2.3 Importance of Job Satisfaction

2.4 Importance to Worker And Organization

2.5 Workers Role in Job Satisfaction

2.6 Factors of Job Satisfaction

2.7 Reasons of Low Job Satisfaction

11

2.8 Effects of Low Job Satisfaction

12

2.9 Influences on Job Satisfaction

13

3. Company Profile

15

4. Research Methodology

29

4.1 Research Design

30

4.2 Data Collection

30

4.3 Objectives Of The Study

31

4.4 Scope Of Study

31

4.5 Limitations

32

5. Data Analysis And Interpretations

33

6. Findings & Inferences

44

6.1 Recommendation

45

6.2 Conclusion

46

References

47

Appendix

48

LIST OF FIGURES
Serial

Title

Page

Number
Table 1
Table 2
Table 3

Age group of respondents

No. of shareholders trading in SHCIL
No. of years the respondents holding the shares

Number
60
61
62

Table 4
Table 5
Table 6

in SHICL
How safe the securities are in opting the demat
Most preferred DP product
Selection of the source in which information

63
64
65

Table 7

is available
Selection of Stock Exchange by the shareholders

66

Table 8
Table 9
Table 10
Table 11

and brokers.
Attribute of services available at SHCIL
Selection of investment avenues.
Tailor-made services
Value-added services available to the clients

67
68
69
70

Table 12

at SHCIL
Satisfaction in terms of Infrastructure, software

71

Table 13

of the organization.
Effectiveness of the DP services compared to

72

Table 14

Other financial institutions.

Interest rates in terms of loan against demat

73

Table 15
Table 16
Table 17
Table 18

Held in DP.
Safety & security of the demat account.
Service charges charged by SHCIL
Effectiveness in settling the stock
On-line trading.

74
75
76
77

LIST OF TABLES
Serial
Number
Table 1
Table 2
Table 3

Title
Age group of respondents
No. of shareholders trading in SHCIL
No. of years the respondents holding the shares
in SHICL
7

Page
Number
60
61
62

Table 4
Table 5
Table 6

How safe the securities are in opting the demat

Most preferred DP product
Selection of the source in which information

63
64
65

Table 7

is available
Selection of Stock Exchange by the shareholders

66

Table 8
Table 9
Table 10
Table 11

and brokers.
Attribute of services available at SHCIL
Selection of investment avenues.
Tailor-made services
Value-added services available to the clients

67
68
69
70

Table 12

at SHCIL
Satisfaction in terms of Infrastructure, software

71

Table 13

of the organization.
Effectiveness of the DP services compared to

72

Table 14

Other financial institutions.

Interest rates in terms of loan against demat

73

Table 15
Table 16
Table 17
Table 18

Held in DP.
Safety & security of the demat account.
Service charges charged by SHCIL
Effectiveness in settling the stock
On-line trading.

74
75
76
77