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RICARDO VAUGHAN

CONTACT
8928 W. Church St Des Plaines IL, 60016
rvaughan3@gmail.com (847) 409-2705
EDUCATION
University of Illinois at Urbana-Champaign
Bachelor of Science in Health Planning and Administration, May 2011
Calculus III, Acc. Chemistry II, Health Care Systems, Health Services Financing, Health
Administration, Advanced Topics in Communication, Public Speaking
WORK EXPERIENCE
Optum Schaumburg, IL
Industry Relations Specialist, 2016
Manage pharmacy MAC pricing reviews. Diligently uphold review standards in the appeal
process and quality assurance, disregarding inadequate reviews. Examine purchase price
of drugs, NDC, compounds, Rx no., NCPDP, BIN, PCN, and Filled Date
Create MAC reports, pharmacy fax responses, research appeal history and origin in
various databases, run queries for appeal resolution, maintain information security
operations.
Work with team to discuss client preferences, new state laws, collaborate with Rx
Reimbursement Team
Catamaran Schaumburg, IL
Clinical Operations Specialist, 2015
Responsible to work independently or cooperatively with team members to create,
program, set up and maintain pharmacy benefit applications, ex. RxAUTH: efficient prior
authorization (PA) management service that automates the PA process for clients.
Maintain a high level of consistency and integrity to interpret a variety of instructions in
order to program them and work with management to operationalize them. Also
communicate those instructions to a group or individual PA specialist.
Attend regular meetings as a forum to effectively communicate progress and QA feedback
to management, and bring up any issues, concerns or give any other updates.
Use knowledge of quality control, Pharmacy Benefit Management, and Health Insurance
Industry to provide excellent customer service, maintain all updates, changes to
requirement schedules, PA details, and GPI lists per client request.
Alexian Brothers Behavioral Health Hospital Hoffman Estates, IL
Physician Health Record Controller, 2014
Diligently trained in new CPOE quality improvement module, successfully transcending
minimal standards.
Taught doctors to enter labs, procedures, nursing interventions, diets, customizing module,
medications, eliminating duplicate orders, potential for discharge, and sign orders.
Quickly resolve physician issues and concerns to effectively implement patient care.

Create reports trending physician activities and disputes within departments in order to
direct resolution.
Lead and coordinated team to effectively cover hospital rounds while promoting
cooperation.
WellCare Health Plans, Inc Chicago, IL
Quality Improvement Specialist, 2013
Collaborate with hospital and health care staff to properly request and transferred medical
records to complete the Healthcare Effectiveness Data and Information Set (HEDIS) quality
assessment review.
Carefully conducted and recorded 81 quality measure requirements for HEDIS pertaining to
Effectiveness of Care, Access/Availability of Care, Experience of Care, and Health Plan
Descriptive Information.
Cross-reference multiple software such as XCELYS 6.1 that executes several extended
business functions which increases quality and benefits for health plan administration.
Along with EMMA 2.5 that maintains accurate records of case management activities, in
order to research patient, doctor, and claim information.
Completed HIPAA Compliance for Health Plans 2013, training that portability and continuity
of health insurance.
St. Alexius Medical Center Hoffman Estates, IL
Physician Health Record Controller, 2012
Quickly understood new EHR software after a week of training.
Tutor physicians how to effectively use software, such as: rounding list, build cover,
current/past visits, vital signs, medications, and order test.
Golf Maine Park District Niles, IL
Commissioner, 2016
Hire and train director. Set goals, formulate policies, and establish services for the district
that will meet the needs of citizens.
Focus organization on key initiatives. Derive financial insights. Strategize for well-structured
5 year budget.
ACTIVITIES/ SKILLS
Computer Software
Microsoft Office, Meditech 6.0, AlexiCARE 6.0 Physician Care Manager, Rumba AS/400
Midas+ Care Management, ServiceNow IT Service Automation applications, XCELYS 6.1,
EMMA 2.5
Certification
Registered Illinois Pharmacy Technician, License # 049.213138
Volunteering
Habitat for Humanity, Basketball coach, Volleyball coach.
Capital
Owner and CEO of online business

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