2015 - Yearbook of Information Society Statistics

Korea's ICT Statistics at a Glance
Population
GNI and GDP
(USD 1 hundred million)

(unit : 1,000 persons)
51,000
(USD 1 thousand)
16,000
30
14,000
50,500
25
12,000
50,000
20
10,000
8,000
49,500
15
6,000
49,000
10
4,000
5
2,000
48,500
2007 2008 2009 2010 2011 2012 2013 2014
48,000
GNI (at current prices) /

11,19310,017 9,002 10,95412,09712,34913,16014,100
left axis
47,500
47,000
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Population 48,59 48,94 49,18 49,41 49,77 50,00 50,22 50,42 50,61 50,80
GDP (at current prices)

11,22710,017 9,023 10,94312,02712,22413,04314,210
/ left axis
GNI Per Capita / right
axis
23,10320,46518,34622,14724,16024,44525,97328,180
2
Access to and use of ICT by households and individuals
(unit : %)
100
Access to and use of ICT by Businesses
(Unit : %, All businesses with 10 or more employees)
100
90
80
95
70
60
50
90
2007 2008 2009 2010 2011 2012 2013 2014
Proportion of
households with
Internet access
(Including mobile
internet)
94.1
Proportion of
households with a
computer
80.4
80.9
81.4
81.8
81.9
82.3
80.6
78.2
Proportion of
individuals using the
78.8
Internet in the last 12
months
81.0
81.6
83.7
83.8
84.1
84.8
84.3
85
94.3
95.9
96.8
97.2
97.4
98.1
98.5
80
2007
2008
2009
2010
2011
2012 2013 2014
Proportion of
businesses with 97.0
broadband access
97.2
98.6
98.4
98.4
98.6
99.0
99.2
Proportion of
businesses with a
computer
97.9
98.8
98.5
98.7
98.8
99.1
99.4
97.7
Internet Usage Rate by the Socially Disadvantaged
Computer Penetration Rate by the Socially Disadvantaged Households
(unit : %, %, %p)
90
80
70
60
50
40
30
20
10
0
Total Households (%)
20
07
20
08
20
09
20
10
20
11
20
12
20
13
20
14
80.4
80.9
81.4
81.8
81.9
82.3
80.6
78.2
Average Rate of the Socially

63.4
disadvantaged (%)
65.1
66.2
67.2
67.7
68.7
69.2
70.6
Divide (%p)
15.8
15.2
14.6
14.2
13.6
11.4
7.6
17.0
3
Share of ICT Industry in GDP
ICT and GDP Growth Rate

(unit : KRW 1 trillion, Real
G DP)
1,400
30
1,200
25
1,000
20
800
10
8
15
600
10
400
200
0
(unit : %)
12
(unit : %)
200 7 2008 2009 2010 2 011 2012 2013 2014
All Industries' GDP

1,1 47 1,180 1,188 1,265 1 ,312 1,342 1,381 1,427
/ left axis
ICT Sectors' GDP /

left axis
86
94
97
109
126
130
137
143
GDP Growth Rate /

right axis
5.5
2.8
0.7
6.5
3.7
2.3
3.0
3 .3
Grow th Rate of ICT

10.3
sector / right axis
9.4
4.0
12.5 14.8
3.1
5.5
3 .9
0
Share of ICT
Sector in GDP
2007 2008 2009 2010 2011 2012 2013 2014

7.5
7.9
8.2
8.6
9.6
9.7
9.9
10.1
ICT and Balance of Trade
Contribution of ICT Sector to Economic Growth

7
6
5
4
3
2
1
0
2007 2008 2009 2010 2011 2012 2013 2014
GDP Growth Rate (%) /

5.5
left axis
2.3
0.7
6.5
3.2
2.0
3.0
3.3
Contribution of ICT
sector to Economic
Growth (%p) / left axis
0.6
0.3
1.4
0.7
0.4
0.5
0.3
0.9
45
40
35
30
25
20
15
10
5
0
(unit : USD 1 hundred Millio n)
1,000
800
600
400
200
0
-200
Contribution Ratio of
ICT sector to Economic 16.4 26.1 42.9 21.5 21.9 20.0 16.7 9.1
Growth (%) / right axis
2007 2008 2009 2010 2011 2012 2013 2014
All Industries'
Trade Balance
146
-133
404
412
308
283
440
472
ICT Industry's
Trade Balance
604
576
589
783
751
773
886
863
4
Export Trends of All Industries and ICT Industry
Import Trends of All Industries and ICT Industry
(unit : USD 1 hundred Million)
(unit : %)
(unit : USD 1 hundred Million)
6,000
40
(unit : %)
6,000
40
5,000
30
5,000
30
4,000
20
3,000
10
2,000
1,000
-10
1,000
-20
2007 2008 2009 2010 2011 2012 2013 2014
20
4,000
10
3,000
0
2,000
All Industries Exports
3,715 4,220 3,635 4,664 5,552 5,482 5,596 5,596
All Industries Imports
ICT Industry Exports
1,301 1,312 1,209 1,539 1,566 1,552 1,694 1,739
ICT Industry Imports
-10
-20
2007 2008 2009 2010 2011 2012 2013 2014
3,568 4,353 3,231 4,252 5,244 5,195 5,156 5,255
779
808
876
All Industries % Change 14.1 13.6 -13.9 28.3 19.0 -1.3
2.1
2.3
All Industries % Change 15.3 22.0 -25.8 31.6 23.3 -0.9
-0.8
1.9
ICT Industry % Change
9.1
2.6
ICT Industry % Change
3.7
8.4
9.2
0.8
-7.8 27.3
1.7
-0.9
697
7.8
735
620
756
5.4 -15.6 21.9
815
7.8
-4.4
-30
ICT Industry's Export/Import Share
ICT and Consumer Price Index(CPI)
(unit : %)
40
(unit : %, year-to-year)
6
5
4
3
2
1
0
-1
-2
-3
-4
35
30
25
20
15
10
CPI Growth Rate/left

axis
5
0
2007
2008
2009
2010
2011
2012
2013
2014
ICT Industry's Export Share
35.0
31.1
33.3
33.1
33.5
33.5
30.3
30.4
ICT Industry's Import Share
19.5
16.9
19.2
19.6
17.7
17.7
15.7
16.7
(Unit : 2010=100)
120
100
80
60
40
20
2008
2009
2010
2011
2012
2013
2014
4.7
2.8
3.0
4.0
2.2
1.3
1.3
0.0
-1.6
-2.6
-0.4
-0.6
ICT sector CPI Growth

Rate/left axis
-3.1
-0.4
CPI /right axis
94.5
97.1
100.0 104.0 106.3 107.7 109.0
ICT sector CPI

Rate/right axis
75.9
75.8
100.0
97.8
95.2
94.8
94.2
5
Share of Financial Transactions by Delivery Channel
- Deposit/Withdrawal Transactions -
ICT and Producer Price Index(PPI)
(Unit : %)
(unit : %, year-to-year)
(Unit : 2010=100)
10
8
6
4
2
0
-2
-4
-6
-8
100.0
120
80.0
100
80
60.0
60
40
40.0
20
2007 2008 2009 2010 2011 2012 2013 2014
PPI Growth Rate/left

axis
1.4
8.6
-0.2
3.8
6.7
0.7
-1.6
-0.5
ICT sector PPI Growth

Rate/left axis
-6.4
-1.0
-1.4
-2.1
-1.9
-1.9
-2.5
-2.0
PPI/right axis
88.9 96.5 96.3 100.0 106.7 107.5 105.7 105.2
ICT sector PPI Rate/right

104.6 103.6 102.1 100.0 98.1 96.2 93.8 92.0
axis
20.0
0.0
2007.
12
2008.
12
2009.
12
2010.
12
2011.
12
2012.
12
2013.
12
2014.
12
Internet Banking
23.7
29.0
37.4
26.6
28.9
33.9
34.1
35.4
Tele-banking
11.4
11.2
12.2
16.0
15.7
13.4
13.1
13.1
CD/ATM
44.5
42.0
36.7
41.9
42.1
39.8
40.7
39.9
Teller
20.4
17.8
13.7
15.5
13.3
13.0
12.2
11.6
Share of Financial Transactions by Delivery Channel

- Inquiry Service-
(Unit : %)
Fixed (Wired) Broadband Subscriptions
(unit : 1,000 )
100
(Unit : %)
24,000
80
25
20,000
60
20
16,000
15
40
12,000
10
20
8,000
5
4,000
2007.
12
2008.
12
2009.
12
2010.
12
2011.
12
2012.
12
2013.
12
2014.
12
Internet Banking
60.2
60.1
63.8
63.5
68.3
71.8
73.7
77.4
Tele-banking
10.7
11.4
9.3
9.4
7.7
6.5
5.9
4.8
CD/ATM
10.9
10.0
8.6
7.0
5.4
4.9
4.5
4.0
Fixed Broadband
14,710 15,474 16,348 17,224 17,860 18,253 18,738 19,163
subscriptions
Teller
18.2
18.5
18.3
20.2
18.6
16.7
15.9
13.9
% Change
2007.
12
4.8
2008.
12
5.2
2009.
12
5.6
2010.
12
5.4
2011.
12
3.7
2012.
12
2013.
12
2.2
2.7
2014.
12
2.3
6
Mobile cellular telephone Subscriptions
Number of .Kr Domains
(unit : 1,000 domains)

(Unit : %)
(unit : 1,000 )
70,000
25
60,000
20
1,500
1,200
50,000
40,000
15
30,000
10
600
20,000
5
10,000
0
2007. 2008. 2009. 2010. 2011. 2012. 2013. 2014.

12
12
12
12
12
12
12
12
Mobile cellular
telephone 43,498 45,607 47,944 50,767 52,507 53,624 54,681 57,208
Subscriptions
% Change
900
8.2
4.8
5.1
5.9
3.4
2.1
2.0
300
0
No. of .Kr
Domains
2006
2007
2008
706
930
1,001 1,064 1,077 1,088 1,094 1,050 1,031
2009
2010
2011
2012
2013 2014
4.6
Korea Internet & Security Agency(KISA)

Internet Infrastructure Statistics
Number of IPv4 Address
Number of IPv6 Address
(unit : 1 million Addresses)
(unit : 1 Address/32)
120
5,240
100
5,220
80
5,200
60
5,180
40
5,160
20
5,140
2007
2008
2009
2010
2011
2012
2013
2014
No. of IPv4 Addresses 58.86 66.69 77.77 103.5 112.23 112.26 112.27 112.32
2007
2008
2009
2010
2011
2012
2013
2014
No. of IPv6
5,191 5,198 5,201 5,209 5,219 5,229 5,239 5,246
Addresses
7
Number of Spam Received Per Person Per Day
(unit : spam mails/per person and per day)

5
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
E-mail Spam
2007
.12
2008
.12
2009
.12
2010
.12
2011
.12
2012
.12
2013
.12
2014
.12
2015
.12
4.3
2.1
2.2
2.2
2.2
1.4
0.5
0.5
0.5
Mobile phone Spam 0.57
0.46
0.44
0.43
0.30
1.40
0.28
0.28
0.15
Korea's ICT Statistics at a Glance
1. Overview of the Survey on the Information Society_ 10

2. Status of Computer Penetration and Usage
A. Computer Penetration_ 17
B. EmployeesComputer Usage_ 19
3. Construction of Network_ 20
4. Status of Internet Infrastructure and Usage

A. Internet Access_ 22
B. Internet Access Method(Multiple Responses)_ 25
C. Employees' Internet Usage_ 28
5. Status of Homepage Operation
A. Homepage Operation_ 29
B. Types of Independent (Sole) Homepage Operation(Multiple Responses)_ 32
C. Homepage Functions(Multiple Responses)_ 33
6. Status of e-Government Service Usage
A. e-Government Service Usage_ 34
B. Types of e-Government Service Use(Multiple Responses)_ 37
7. Status of e-Commerce Service Usage_ 38
8. Status of RFID Technology Usage

A. RFID Technology Usage_ 41
B. Purpose of Using RFID Technology(Multiple Responses)_ 43
9. Use of Automatic Information Sharing System
A. Use of Enterprise Resource Planning (ERP) Software/System_ 44
B. Use of Customer Relationship Management (CRM) Software/System_ 46
10. State of ICT-based Business Innovation
A. ICT-based Production Innovation_ 48
B. ICT-based Business Process Innovation_ 49
C. Use of Cloud Computing Services_ 51
11. Use of Information Protection and Security Solutions_ 52
12. State of ICT Security Damages
A. Damages from Computer Viruses, Worms or Trojans_ 53
B. Damages from Unauthorized Access to Data and Systems_ 54
C. Damages from Denial of Service (DoS) Attacks_ 55
D. Damages from Leakage of Personal Information_ 56
Appendix
Appendix 1. Statistical Tables_ 59
Appendix 2. Questionnaire_ 87
Overview of the Survey

on the Information Society
Objectives of the survey
With the rapidly changing informatization environment and demands for informatization data from all
sectors of the society including the government, businesses, and academia, the survey on the
information society has been carried out to develop indicators that can encompass the informatization
status of establishments in Korea from various perspectives.
The survey aims to provide basic data which will be utilized in establishing national informatization
policies by defining the level of informatization and status of establishments in Korea in terms of their
industrial type, size, organizational structure, and location.
History of the Survey

The survey has been carried out annually by the Ministry of Science, ICT and Future Planning (MSIP)
and the National Information Society Agency(NIA). The 2015 survey is the 17
th
annual survey.
1999 : 'Survey on the Information Society Statistics' developed and surveyed for the first time
2001 : Survey scope changed from 'household, business and public sectors' to 'business/public sector' (to
prevent duplicate survey efforts from other relevant agencies and in consideration of NIA's own scope
of work)
2002 : Survey on the 'business/public sector' replaced with the integrated survey on the 'business sector'
2003 : Survey by organizational structures added, and comparative survey of central/local governments and
10
other organizations launched

2004 : The Survey on Information Society approved by the government (No. 12008, July 15, 2004)
2005 : OECD's classifications recommendation adopted in defining types and sizes of businesses
2006 : Survey scope changed from 'establishments with 5 employees or more' to 'all establishments' and the
reference year changed from 'end of June the same year' to 'end of the previous year'
2008 : Sample size expanded from '11,000 establishments' to '14,000 establishments'
2011 : New classifications(ISIC Rev. 4), which was recommended under the Partnership on Measuring ICT for
Development (ITU, OECD, UNCTAD, etc.), adopted in defining industry types
2013 : Supervisor has changed from Ministry of Public Administration and Security to Ministry of Science, ICT
and Future Planning
Legal Authority
The survey on the information society was authorized as designated statistics approved under Article
17 of the Statistics Law(No. 12008) and has been carried out based on Article 44(indicators research)
of the Framework Act on National Informatization and Article 39(indicators development and diffusion)
of its Enforcement Ordinance.
Reference Year
Reference Date : December 31, 2014
Reference Period : January 1, 2014 ~ December 31, 2014
Survey Period : August 19, 2015 ~ October 23, 2015
Periodicity : Yearly
Scope of the Survey

The targeted population of 2015 Information Society Statistics is all establishments with 1 or more
employees throughout Korea.
2014 Census on Establishments by National Statistical Office indicates that the number of the total
establishments in the target population is 3,676,876 as of Dec. 31, 2013.
Survey vehicle
Stand-alone ICT Use survey (Establishment survey of ICT Infrastructure and Usage)
Survey Method
The survey was carried out by interviewers visiting offices of subject establishments and writing down
the answers from respondents through face-to-face interviews. However, when necessary, they carried
out the survey via telephone, fax, web and email in parallel.
Contents of the survey

- Informatization infrastructure and usage : computer penetration, construction of network, utilization of ICT
(Information & Communication Technology), usage of mobile devices, connection to the internet and operation of
a homepage.
- Information use : e-Government services, e-Commerce, RFID services and automatic information sharing system.
- Investment in informatization and business innovation : investment in informatization, business innovation through
ICT (information & communication technology), tele-commuting (smart work), big data services and
informatization training.
- Information protection and security : situation of information protection (security) policies, information protection
(security) management, installation and operation of CCTV/blackbox and situation of security damages.
Sampling Design
The list of 2014 Establishments Census of the National Statistical Office was used for sampling. As the
standard industrial classification was revised, the population for the survey were re-classified by
applying Korean Standard Industrial Classifications(KSIC)1)(Rev. 9) and International Standard Industrial
Classifications(ISIC) Rev. 4, which was recommended under the Partnership(ITU, OECD, UNCTAD, etc.),
for the international comparison of ICT usage statistics. 19 industry types were re-classified into 13
industrial types. These types were then divided by 2 stages into 6 types according to the number of
employees, and systematic sampling by region was made.
11
- Industry (13) : (1)Agriculture, forestry, fishing, mining and quarrying, (2)Manufacturing,

(3)Construction, (4)Wholesale and retail trade, (5)Transportation,
(6)Accommodation and food service activities, (7)Information and
communications, (8)Financial and insurance activities, (9)Real estate activities, renting
and leasing, (10)Professional, scientific and technical activities,
(11)Business facilities management and business support services, (12)Membership
organizations, repair and other personal services, (13)Other Activities
* Other activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waster management,
materials recovery and remediation activities), KSIC O(Public administration and defence),
KSIC P(Education), KSIC Q(Human health and social work activities), KSIC R(Arts, sports and
recreation related services)
- Size (6) : (1)1~4 employees, (2)5~9 employees, (3)10~49 employees, (4)50~249 employees,
(5)250~999 employees, (6)1000 or more employees
12
Population
All establishments nationwide with one or more employees
Sampling Framework
National Statistical Office, 2014 Census on Establishments(as of Dec. 31, 2013.)
Survey Region
Sample Size
14,000 establishments
Sample Allocation
Method
Neyman Allocation
Sampling Method
Multi-stage stratified systematic sampling

cut-off sampling also applied according to the number of employees
17 metropolitan cities and provinces nationwide

(Sejong City and Jeju Island included)
Processing & Analysis

Collected data were entered into a computer to create a data file after going through editing and
coding. Statistical process has conducted on the data, using SPSS Statistics 20.0.
- Completed questionnaire has been verified afterward by telephone, regarding whether the
interviewers actually visited, responded correctly, and etc. in order to confirm objectivity and
reliability.
- After the first verification of the questionnaires, multiple choice (closed-ended) questions were
punched in through scanning punching system. For subjective (open-ended) questions, the
images of the completed questionnaires were scanned through a scanning system, which were
entered by data entry personnel and then were checked for any errors. Entering errors were
also checked.
- The final set of data was confirmed by means of sampling and checking the answers without
logical relevance between the questions.
- In the course of analysis, additional verification of time-series comparison with previous survey
results was conducted.
Response rate
94.2% (Valid responses : 13,191 establishments)

Unit non-response
- 1st : Re-interviewing
- 2nd : Unit non-response was substituted by other establishments within the same stratum
with identical characteristics by the sampling method
- Last : Population-based corrective weighting
Item non-response
- In case that the responding establishments that participated in the survey showed
non-response in certain items, additional interview was conducted sur supplement.
Non response
treatment
- If an additional interview could not supplement the non-responses, the items were treated
as non-response, or Hot-deck Imputation, one of the imputation methods recommended by
UNCTAD, was applied.
- The method is to categorize the establishments that responded the question, in which
non-response occurred, by analogous groups and enter their responses of the non-response
question into hot-deck table, and then decide to which category the non-response
establishment belongs in order to take the average response value of the question from
the hot-deck table. For non-responses in categorical questions, we used (industry x size)
strata and substitute strata such as computer penetration, internet connection, or
homepage operation which are closely related to IT in order to fill the non-response with
the mode, and for non-responses in consecutive-type questions, we substituted
non-responses with the average of the stratum by the same method.
Raking Ratio Estimation

Parameter
estimation
- In order to estimate the parameter not only by industry and establishment size but also by
region and types of legal organization, the raking ratio estimation, a post-stratification
method, was applied to produce sampling weights and thus to estimate the parameters,
based on the population data.
Data Provision
13
Press releases, publications
Announcement
Method
Announcement
Periodicity
Publication Title
online service via the Internet

- MSIP website - http://www.msip.go.kr
- NIA website - http://www.nia.or.kr
- ITstat website - http://www.itstat.go.kr
Yearly
Yearbook of Information Society Statistics
Explanatory Notes For Users

- As the figures in this statistical data are rounded off, the sum of individual figures may not
equal to total. The reference year is different by topic and is specified on each statistical table.
- Meanings of symbols used in the statistical tables are as follows.
[- ] indicates that said value does not exist.
[0] indicates that value is 0 or its approximate value.
- You may also find this yearbook at the website of Ministry of Science, ICT and Future Planning
(http://www.msip.go.kr) and National Information Society Agency (http://www.nia.or.kr).
- You may contact ICT Evaluation & Analysis Dept. National IT Policy Group in NIA (053-230-1248,
sooooya@nia.or.kr) for any inquiries regarding the data shown in this document.
Major Findings2)
Findings in Overall
Informatization infrastructure level of the establishments with 10 or more employees indicated by
the indices of computer penetration and the internet access is shown to be generally similar to
the previous year.
Regarding the status of using information protection (security) solutions, various factors show
increase from the previous year including use of intrusion detection/protection/prevention system
(11.4%p) and utilization of enterprise resource planning (11.3%p).
< Informatization Status at a Glance >

(unit : %, %p)
Classification
Computer penetration
Employees using computers for business (average)
Construction of network
14
2014 Survey
99.1
67.9
82.9
2015 Survey
99.4
67.8
76.7
Internet access
Employees using the internet for business (average)
Homepage operation
Independent (sole) homepage operation
99.0
67.6
61.3
38.9
99.2
69.3
63.4
43.1
0.2
1.7
2.1
4.2
Use
Use
Use
Use
of
of
of
of
e-Government
e-Commerce
e-Commerce purchase (order)
e-Commerce sales (order)
85.5
62.5
61.0
15.7
87.8
53.9
51.6
8.9
2.3
-8.6
-9.4
-6.8
Use
Use
Use
Use
of
of
of
of
RFID services
41.8
Enterprise Resource Planning (ERP)
35.7
Customer Relationship Management (CRM)
29.5
information protection (security) solutions by types of products
15.9
47.0
16.7
-25.9
11.3
-12.8
98.8
51.9
44.1
56.0
94.3
63.3
46.9
40.4
-4.5
11.4
2.8
-15.6
ICT security damage

Computer virus, Worm, Trojan damage
Unauthorized access to the data and system
Denial of Service (DoS) Attack
6.1
0.7
0.5
3.7
0.6
0.3
-2.4
-0.1
-0.2
Damage from leakage of personal information
0.7
0.3
-0.4
Use of anti-virus/spam solution

Use of intrusion detection/protection/prevention solutions
Use of certification/encoding solutions
Other protection, security solutions
Percent Change
0.3
-0.1
-6.2
Findings By Establishment Size

With regards to the establishment size, the results show that the larger the number of employees,
the higher the level of informatization presented in most indices of informatization infrastructure
and use.
< Informatization Status By Establishment Size >

(unit : %)
10~49
Employees
50~249
Employees
250+
Employees
Total
Establishments
(10+Employees)
99.3
99.9
100.0
99.4
Employees using computers for business (average)
67.9
66.9
71.7
67.8
74.6
87.6
90.8
76.7
Internet access
99.1
99.8
99.9
99.2
Employees using the internet for business (average)
69.3
68.6
73.5
69.3
Homepage operation
60.3
79.1
89.0
63.4
Independent (sole) homepage operation
39.8
59.7
72.1
43.1
Use of e-Government
86.6
94.3
96.2
87.8
Use of e-Commerce
52.9
59.4
59.7
53.9
Use of e-Commerce purchase (order)
50.4
57.7
57.7
51.6
8.8
9.6
12.1
8.9
Use of RFID services
14.6
20.9
39.9
15.9
Use of Enterprise Resource Planning (ERP)
43.5
64.3
76.6
47.0
Use of Customer Relationship Management (CRM)
16.3
18.0
26.3
16.7
Classification
Use of e-Commerce sales (order)
15
Findings By Industry Type

With regards to industry types, all types show 95% or higher proportion of computer penetration
and internet access.
In particular, 'Financial and insurance activities' show the highest proportions, including the
proportion of employees who use computer and/or internet for business purposes, use RFID
services, use of ERP and use of CRM.
Whereas, 'Construction' shows lower scores in the indices including homepage operation, use of
RFID and use of CRM.
< Informatization Status By Industry Type >

(unit : %)
Classification
16
AgriAccom- Informculture,
FinanWholemodat- ation
forestry,
cial and
ManuCon- sale and Trans- ion and
and
fishing,
insurfacturing struction retail portation food
commmining
ance
trade
service unicatand
activities
activities ions
quarrying
Real
estate
activities,
renting
and
leasing
Professional,
scientific
and
technical
activities
MemberBusiness
ship
facilities
organimanage
zations,
ment
Other
repair
and
Activities
and
business
other
support
personal
services
services
98.1
99.2
99.2
99.6
99.8
97.7
99.4 100.0 99.5 100.0 98.5
99.4
99.7
Employees using computers

for business (average)
59.1
43.9
65.0
73.2
51.5
51.2
95.8
93.6
58.0
91.1
61.0
59.8
84.4
71.3
71.3
63.6
79.2
67.7
66.2
89.3
94.2
66.3
85.6
74.2
67.9
83.9
Internet access
98.1
98.8
99.2
99.6
99.2
97.7
99.4 100.0 100.0 100.0 98.4
98.7
99.6
Employees using the internet

for business (average)
59.6
44.8
67.0
74.5
54.7
54.8
96.0
94.4
60.3
93.4
63.6
60.2
85.2
Homepage operation
53.1
52.3
26.2
63.6
45.8
72.6
94.2
91.3
37.6
68.5
53.3
53.1
80.5
Independent (sole) homepage

operation
23.5
47.1
22.3
32.9
23.5
30.1
77.7
21.4
26.2
56.0
39.2
41.7
61.4
Use of e-Government
91.7
89.5
96.9
85.7
86.8
56.8
90.3
99.3
89.0
94.9
90.5
79.1
88.2
Use of e-Commerce
42.2
49.8
47.9
59.7
38.7
43.0
67.2
58.1
53.5
59.5
48.7
54.7
59.1
41.6
47.7
46.6
55.1
37.1
39.2
62.1
50.9
53.4
58.5
47.4
53.3
58.7
6.4
7.3
6.6
17.1
4.7
13.7
22.2
19.5
1.1
6.4
5.7
8.0
3.3
14.3
13.1
8.3
16.5
17.7
17.0
16.7
20.0
19.4
15.6
16.0
15.1
18.8
46.7
41.3
30.5
54.0
37.1
30.5
62.5
80.7
34.4
52.0
39.7
34.0
51.6
11.7
7.5
3.1
24.6
10.3
9.0
24.1
69.1
6.5
9.4
9.9
21.1
14.8
Use of e-Commerce purchase

(order)
Use of e-Commerce sales
(order)
Use of RFID services
Use of Enterprise Resource
Planning (ERP)
Use of Customer Relationship
Management (CRM)
17
Status of Computer Penetration and Usage

A. Computer Penetration
As of Dec. 2014, 290,418 establishments, or 99.4%, of all establishments with 10 or more
employees (292,269), had computers. The number is similar to the number at the end of
2013 (99.1%).
Computer Penetration
(%)
(No. of establishments)
300,000
100
240,000
80
180,000
60
120,000
40
60,000
20
18
Classification
2013
2014
No. of Establishments W ith Computers
270,403
290,418
99.1
99.4
Computer Penetration Rate
Computer Penetration Rate By Industry Type and Establishment Size
With regards to the industry types, all types showed 95% or higher proportion of computer
penetration, with every establishment with 10 or more employees in 'Financial and insurance
activities' and 'Professional, scientific and technical activities scientific and technical activities'
in possession of computers.
With regards to establishment size, establishments with 250 or more employees showed
computer penetration rates of 100%.
Computer Penetration Rate - By Industry Type

2013
100
99.8
99.6
99.6
97.8 98.1 98.999.2 99.7 99.2 99.3
95.2 97.7
(Unit : %)
2014
100.0
100.0
99.5
98.5
99.3 99.4 99.6
100.0
100.0
98.2
98.9 99.4 99.6
99.7
80
60
40
20
19
Computer Penetration Rate - By Establishment Size
(Un it : % )
2013
98.9
99.3
100.0
9 9.9
2014
1 00.0
10 0.0
10 0
99.1
99.4
80
60
40
20
1 0 ~ 4 9 Em p lo y ees
5 0 ~ 2 4 9 E m p lo y ees
2 5 0 + E m p lo y ees
T o t a l E sta b lishm en ts
[1 0 + Em p lo y ees]
B. Employees Computer Usage

As of Dec. 2014, the average proportion of employees of establishments with 10 or more
employees (290,418) who use computer for business purposes was 67.8%. This means more
than 3 out of 5 employees used computer for the business.
Also, more than 80% of employees in half of the establishments with computers used
computer for business purposes.
Proportion of Employees Using Computers

(N o . o f estab lishm en ts)
(% )
A v erag e
P rop ortio n o f
Internet- U sing
E m p lo yees
C la ssifica tio n
2 0 13
N o . o f E sta b lis hm e n ts
% o f Es ta blish m e nts
20
2 0 14
N o . o f E stab lish m e n ts
% o f Es ta blish m e nts
2 0 13
2 0 14
67 .6 %
69 .3 %
L es s th an 20 %
20 % ~ L e ss th an
40 %
4 0% ~ L e ss th an
6 0%
60 % ~ L e ss th an
80 %
8 0% an d a b o ve
28 ,5 2 4
5 0 ,24 8
3 1 ,5 7 1
1 3,2 6 2
1 46 ,4 9 6
1 0 .6
1 8.6
1 1 .7
4 .9
5 4 .2
33 ,2 6 9
4 8 ,30 4
2 9 ,1 5 8
1 4,3 1 8
1 64 ,9 2 5
1 1 .5
1 6.7
1 0 .1
4 .9
5 6 .9
21
Construction of Network
As of Dec. 2014, 222,849 establishments(76.7%), out of 290,418 establishments with 10 or

more employees had constructed a network.
(Unit : No. of establishments, %)
Network Unconstruced
67,569 [23.3%]
222,849 [76.7%]
22
Construction of Network By Industry Type and Establishment Size
With regards to the industry types, Financial and insurance activities showed the highest
proportion of network construction at 94.2%, whereas the construction of network in
Construction' was the lowest at 63.6%.
With regards to employment size, establishments with 250 or more employees showed a
high proportion of network construction at 90% or higher.
Construction of Network - By Industry Type

(Unit : %)
2014
100
89.3
80
94.2
85.6
79.2
71.3
71.3
63.6
67.7
83.9
74.2
66.2
66.3
67.9
60
40
20
0
23
Construction of Network - By Establishment Size

(U n it : % )
201 4
10 0
8 7.6
80
90 .8
7 6.7
74 .6
60
40
20
1 0 ~ 4 9 E m p lo y e es
5 0 ~ 2 4 9 E m p lo y ee s
2 5 0 + E m p lo y ee s
T o ta l E sta b lish m en t s
[1 0 + E m p lo y e es]
Status of Internet Infrastructure and Usage

A. Internet Access
As of Dec. 2014, 289,974 establishments(99.2%) of establishments with 10 or more
employees had access to the internet. The number has increased from the end of 2013
(99.0%) by 0.2%p.
Establishments with Internet Access
(%)
300,000
100
240,000
80
180,000
60
120,000
40
60,000
20
Classification
24
No. of Establishments
% of Establishments
2013
2014
270,102
289,974
99.0
99.2
Internet Access By Industry Type and Establishment Size
With regards to the industry type, the proportion of internet access was 95% in every
industry. In particular, every establishment in 'Financial and insurance activities', 'Real estate
activities, renting and leasing' and 'Professional, scientific and technical activities' had internet
access.
With regards to employee size, all establishments, regardless of the employee size, showed
high internet access rate of more than 98%.
Internet Access Rate - By Industry Type

2013
100
97.8 98.1 98.8 98.8
99.7
99.2
99.5 99.6
99.6 99.2
(Unit : %)
2014
95.1 97.7
99.3 99.4 99.5
100.0
100.0 100.0 100.0

98.4
99.4
97.9
98.9
98.7
99.3
99.6
80
60
40
20
25
Internet Access Rate - By Establishment Size

(U n it : % )
2 01 3
9 8.9
99 .1
9 9.7
9 9.8
20 1 4
9 9 .2
9 9.9
100
9 9 .0
9 9 .2
80
60
40
20
1 0 ~ 4 9 Em p lo y e e s
5 0 ~ 2 4 9 Em p lo y e es
2 5 0 + E m p lo y ee s
T o t a l E st a b lish m e n t s
[1 0 + Em p lo y e es ]
B. Internet Access Method(Multiple Responses)

As of the end of Dec. 2014, 'Optic LAN/FTTH' with 65.4% was the most popular means of
internet access, among all methods among the 289,974 establishments with access to the
internet, followed by 'Wireless LAN' (36.0%), 'Private line' (17.5%) and 'Cable Modem'(16.3%)
In comparison to 2013, the proportion of the establishments using Optic LAN/FTTH has
decreased by 15.1%p which was the most rapid increase among the methods; whereas
'wireless internet on mobile phones' decreased by 7.3%p.
Internet Access Method

(%)
250,000
100
200,000
80
150,000
60
100,000
40
50,000
20
26
Classification
2013
2014
% of Establishments
% of Establishments
Optic
LAN/FTTH
Wireless
LAN
Private Line
Wireless
Internet on
mobile
phones
217,354
106,756
44,257
40,446
30,435
11,562
80.5
39.5
16.4
15.0
11.3
4.3
3.8
189,540
104,527
50,815
22,397
47,360
17,286
11,195
65.4
36.0
17.5
7.7
16.3
6.0
3.9
Cable
Modem
High-speed
Wireless
Internet
xDSL
10,375
Internet Access Method By Industry Type and Establishment Size
With regards to the industry types, 'Optic LAN' accounted for the largest portion in every
industry. Among establishments in 'Information and communication', the proportion of
'Wireless LAN' was also high at 63.3%.
With regards to employee size, 'Optic LAN' was the most preferred among establishments
with less than 250 employees, while 'Private line' was the most preferred method by
establishments with 250 or more employees.
Internet Access Method - By Industry Type

(Unit : %)
100
80
60
40
20
0
Classification
AgriAccomculture,
modation
ManuConWholesale
Transforestry,
and
and
portation food
fishing, facturing struction
retail
mining
service
trade
and
activities
quarrying
Business MemberInfor- Financial

Real
Profacilities
ship
mation
and
estate fessional, manage- organiOther
and insurance activities, scientific ment
zations,
comm- activities renting
and
and
repair Activities
unicatand
technical business
and
ions
leasing activities support
other
services personal
services
xDSL
8.1
3.3
1.9
6.1
5.1
5.2
6.8
3.7
2.8
4.1
4.0
3.8
2.8
Private
Line
16.5
8.1
5.3
14.8
16.1
10.4
24.2
50.7
7.7
19.4
12.5
6.1
27.3
Cable
Modem
17.4
16.5
23.8
11.0
15.2
17.9
11.6
8.5
16.3
18.2
19.0
20.0
18.2
Opic LAN/
FTTH
62.3
73.2
68.9
71.6
66.5
63.2
62.4
49.4
74.8
66.8
65.9
73.7
55.3
24.2
28.2
37.0
45.0
32.5
36.2
63.3
29.1
26.1
45.3
37.3
40.4
35.8
6.6
5.1
3.8
8.9
7.3
5.6
18.9
9.6
4.8
9.0
4.8
7.9
10.0
1.0
6.5
5.1
4.9
3.7
3.0
5.7
4.4
0.2
3.4
5.5
4.5
10.0
Wireless
LAN
Wireless
Internet
on mobile
Phones
Highspeed
Wireless
Internet
27
Internet Access Method - By Establishment Size

(Unit : %)
100
80
60
40
20
0
28
Classification
10~49 Employees
50~249 Employees
250+Employees
Total Establishments
[10+ Employees]
xDSL
Private Line
Cable Modem
Opic LAN/FTTH
Wireless LAN
Wireless Internet
on mobile Phones
High-speed
Wireless Internet
3.9
14.9
17.5
66.2
35.4
3.4
29.0
10.3
62.3
38.5
6.8
54.1
6.6
47.6
49.6
3.9
17.5
16.3
65.4
36.0
7.3
9.3
13.3
7.7
6.0
5.8
5.5
6.0
B. Employees' Internet Usage

As of Dec. 2014, the average proportion of employees that use the internet for business
purposes in establishments with 10 or more employees and with internet access (289,974),
(proportion of employees using the internet) was 69.3%. This means almost 7 out of 10
employees use the internet for business tasks.
Proportion of Employees Using the Internet

160,000
140,000
(%)
Average
Proportion of
Internet-Using
Employees
100
2013
2014
67.6%
69.3%
80
120,000
100,000
60
80,000
40
60,000
40,000
20
20,000
0
Classification
2013
% of Establishments
2014
% of Establishments
Less than 20%
20%~Less than
40%
40%~Less than
60%
60%~Less than
80%
80% and above
28,524
50,248
31,571
13,262
146,496
10.6
18.6
11.7
4.9
54.2
33,269
48,304
29,158
14,318
164,925
11.5
16.7
10.1
4.9
56.9
29
Status of Homepage Operation
A. Homepage Operation
As of Dec. 2014, 43.1% (125,924) establishments among establishments with 10 or more
employees were operating an independent (sole) homepage (website). This number has
increased from 2013 by 4.2%p.
The proportion of establishments that share homepages with HQs/upper organization was
20.6%, and those that operate their own homepage or operate shared homepages with the
HQs/upper organization accounted for 63.7% (186,260).
Homepage Operation Rate
Operating Own
Homepages
Sharing homepages
with HQs/upper
Organization
Not Maintaining
Homepages
100
80
30
106,997
[36.6%]
105,596
[38.7%]
60
40
20
61,157
[22.4%]
167,244
[61.3%]
60,336
[20.6%]
186,260
[63.7%]
125,924
[43.1%]
106,087
[38.9%]
2013
2014
Homepage Operation Rate By Industry Type and Establishment Size
With regards to industry types, establishments in 'Information and communication' (77.7%),

Others (61.4%) and 'Professional, scientific and technical activities' (56.0%) showed a
relatively higher rate of 'Operating their Own homepage' than other industry types; whereas
establishments in 'Financial and insurance activities' (70.3%), 'Accommodation and food service
activities' (42.5%) and 'Wholesale and retail trade' (31.2%) showed a high rate of sharing the
homepage with HQs/upper organization.
With regards to employee size, the larger the employment size, establishments were more
likely to have their 'own homepages' and less likely to share it with HQs/upper organization.
Homepage Operation Rate - By Industry Type

(U n it : % )
100
80
60
31
40
20
C la s s if ic a t io n
20 13
20 14
A g r ic u l tu r e ,
f o r e s tr y ,
f is h in g ,
m i n in g
an d
q u arryin g
M an u f a c t u r in g
Co ns t r u c t io n
B u s in e s s M e m b e r fa c il it ie s
s h ip
A cco m I n f o r - F i n a n c ia l
R ea l
P ro o r g a n im o d a t io n m a t io n
an d
e s ta te
fe s sio n al, m an ag e W h o le Tran sO th er
m ent
zatio n s ,
an d
an d
in s u r a n c e a c t iv it ie s , s c ie n t if ic
s ale
p o r t a ti o n
A c t iv i ti e s
and
re p air
fo o d
c o m m - a c ti v it ie s
r e n t in g
an d
an d
b u s in e s s
and
s
e
r
v
ic
e
u
n
ic
a
ta
n
d
t
e
c
h
n
ic
a
l
re tail
o th e r
a c t iv it ie s
io n s
le a s in g
a c t iv i t ie s s u p p o r t
tr a d e
s e r v ic e s p e r s o n a l
s e r v ic e s
O p e r a ti n g
Own
H o m e pag es
2 3 .7
4 1 .9
2 1 .2
3 0 .5
2 0 .2
1 9 .4
7 1 .3
1 2 .5
1 7 .6
5 4 .4
3 0 .0
3 6 .5
6 1 .0
S h a r in g
h o m e pag es
w it h H Q s /
up per
o r g a n i z a t io n
1 6 .9
6 .3
2 .8
4 1 .3
2 3 .2
4 5 .3
1 7 .1
7 9 .5
1 5 .8
1 1 .7
1 2 .8
1 7 .8
1 7 .2
O p e r a ti n g
Own
H o m e pag es
2 3 .5
4 7 .1
2 2 .3
3 2 .9
2 3 .5
3 0 .1
7 7 .7
2 1 .4
2 6 .2
5 6 .0
3 9 .2
4 1 .7
6 1 .4
S h a r in g
h o m e pag es
w it h H Q s /
up per
o r g a n i z a t io n
2 9 .8
5 .3
4 .0
3 1 .2
2 2 .8
4 2 .5
1 6 .8
7 0 .3
1 1 .5
1 3 .1
1 4 .6
1 1 .4
1 9 .8
Homepage Operation Rate - By Establishment Size

(U n it : % )
1 00
80
60
40
20
0
C la ssification
1 0 ~4 9 Em ploye e s
5 0~ 2 49 Em plo ye e s
25 0+ E m p lo ye e s
T ota l Estab lishm e nts

[1 0+ Em ploy e es]
O pe rating O w n o m e p ag es
3 5 .0
5 7.8
7 1.6
3 8 .9
Sharing hom e pa ge s w ith

H Q s/ up pe r org anization
2 3 .0
1 9.9
1 6.1
2 2 .4
O pe rating O w n
H om ep ag es
3 9 .8
5 9.7
7 2.1
4 3 .1
Sharing hom e pa ge s
w ith H Q s/ upp e r
org aniz atio n
2 0 .8
2 0.2
1 7.3
2 0 .6
2 0 13
2 0 14
32
B. Types of Independent (Sole) Homepage Operation(Multiple Responses)

As of Dec. 2014, 97.3% of the establishments with 10 or more employees that operate
independent (sole) homepage (125,924) operated their homepage in a regular type of
Website, followed by other types such as 'Mobile Website' (8.4%), and 'Social Networking
Service (SNS)' (7.6%).
In comparison with the types of independent homepage operation in 2013, the proportion
of Mobile Website has decreased by 4.6%p.
Types of Independent (Sole) Homepage Operation
(N o. of esta blish m en ts )
(% )
120,000
100
100,000
80
80,000
60
60,000
40
40,000
20
20,000
0
Classificatio n
N o . o f Estab lishm en ts
Estab lish m en ts
H om ep ag es
M o b ile W eb site
So cia l N etw ork

Serv ice[SN S]
102,672
13,800
4,782
96.8
13.0
4.5
122,519
10,639
9,525
97.3
8.4
7.6
20 1 3
% o f E stab lishm ents
N o . o f Esta b lish m ents
20 1 4
% o f E stab lishm ents
33
C. Homepage Functions(Multiple Responses)

As of Dec. 2014, all establishments with 10 or more employees that operate an independent
(sole) homepage (123,501) provided 'General PR and advertisement of your business and
products' via the website. Other frequent functions conducted by the homepage were
'Product/service list or price information' (45.1%), 'Membership registration (joining)' (26.7%) and
'Provision of after purchase services' (27.1%).
Whereas, Services for the handicapped (3.0%) and Customized functions exclusively
provided to loyal customers (6.4%) were ranked low among the functions provided by the
homepage.
Homepage Functions
(N o . o f e s tab lis h m e n ts )
(% )
1 2 0 ,0 0 0
100
1 0 0 ,0 0 0
80
8 0 ,0 0 0
60
6 0 ,0 0 0
40
4 0 ,0 0 0
20
2 0 ,0 0 0
34
C la s s ific a tio n
N o . o f Es ta b lis h m e n ts
G e n e ra l
P R a n d P ro d u ct/
a d ve r tis e s e rv ic e
m ent o f
lis t o r
y ou r
pr ic e
b u s in e s s
in fo rand
m atio n
pr o du cts
M em b e r s h ip
r e g is tra tio n
P r o v is io n R e c ru io f afte r
tin g
p u rch as e
s e rv ic e s
E n g lis h
v e r s io n
o f th e
s ite
o n lin e
o r de r
[J o in in g ]
Custo m iz e d
fu n cD e liv e ry W ir e le s s
S e r vice s
tio n s
of
I n te r n e t e xc lu s fo r th e
pr o d u cts s e rv ice s
h a n d iiv e ly
/s e r vice s
ca
p pe d
p r o v ide d
o n lin e
to lo y al
custo m e rs
O th e r s
1 2 3 ,5 0 1
5 6 ,8 3 6
3 3 ,5 8 2
3 4 ,0 9 8
3 0 ,9 0 4
1 8 ,0 2 5
1 3 ,3 1 9
8 ,0 1 8
7 ,7 0 8
8 ,0 3 6
3 ,8 0 8
3 71
9 8 .1
4 5 .1
2 6 .7
2 7 .1
2 4 .5
1 4 .3
1 0 .6
6 .4
6 .1
6 .4
3 .0
0 .3
2014
U s a g e R a te
35
Status of e-Government Service Usage
A. e-Government Service Usage

During the year 2014, 254,712 establishments(87.8%), among the establishments with 10 or
more employees and with internet access (289,974), used government information and public
services (e-Government services) via the internet in relation with business tasks. This means
more than 8 out of 10 establishments with internet access had used e-Government services.
e-Government Service Usage

(No. of establishments )
(%)
250,000
100
200,000
80
150,000
60
100,000
40
50,000
20
Classification
36
2013
2014
Using e-Government Sercive
230,904
254,712
% of Establishments
Using e-Government Sercive
85.5
87.8
e-Government Service Usage Rate By Industry Type and Establishment Size
With regards to the industry types, use of e-Government service was the most frequent in
'Financial and Insurance activities' (99.3%), followed by 'Construction' (96.9%) and
Professional, scientific and technical activities. Whereas, 'Accommodation and food service
activities' (56.8%) and 'Membership organizations, repair and other personal services' (79.1%)
showed a relatively low rate of using e-Government services.
With regards to employment size, establishments with 50 or more employees showed a high
proportion of network construction at 90% or higher.
e-Government Service Usage Rate - By Industry Type

2013
100
91.7
85.4
80
89.5
86.1
(Unit : %)
2014
99.3
96.9
81.1
93.0 90.3 91.1
86.8
85.7
87.4
80.9
87.5
89.0
96.8 94.9
90.5
92.1 88.2
83.4
79.1
65.7
60
59.6 56.8
40
37
20
e-Government Service Usage Rate - By Establishment Size

(Unit : %)
2013
95.4
100
83.5
2014
100.0
94.3
96.2
86.6
85.5
87.8
80
60
40
20
10~49 Employees
38
50~249 Employees
250+ Employees
[10+ Employees]
B. Types of e-Government Service Use(Multiple Responses)

During the year 2014, most (81.1%) of the establishments with 10 or more employees and
with internet access which used e-Government services (254,712) used the service Getting
civil application forms most frequently. It is followed by Information search and retrieval
(80.9%), Submitting documents and data for civil application(76.9%) and Online processing
of civil application (66.5%).
Types of e-Government Service Use

(%)
300,000
100
250,000
80
200,000
60
150,000
40
100,000
20
50,000
0
Classification
2013
2014
% of Establishments
% of Establishments
Information search
and retrieval
Getting civi application

forms
online processing
of civil application
Submitting documents
and data for civil
application
224,174
196,836
192,497
188,026
97.1
85.2
83.4
81.4
205,999
206,579
169,496
195,842
80.9
81.1
66.5
76.9
39
Status of e-Commerce Service Usage
During the year 2014, 157,563 establishments (53.9%), among the establishments with 10 or
more employees (292,269) used e-Commerce to purchase or sell products and/or services.
Among these establishments, ones that purchased products or services via e-Commerce
accounted for 51.6% (150,726), and those that sold products or services via e-Commerce
accounted for 8.9% (26,142).
e-Commerce Service Usage

(%)
200,000
100
180,000
160,000
80
140,000
120,000
60
100,000
80,000
40
60,000
40,000
20
20,000
0
Classification
Use
Purchase
Sale
170,601
166,361
42,840
62.5
61.0
15.7
157,563
150,726
26,142
53.9
51.6
8.9
2013
% of Establishments
40
2014
% of Establishments
e-Commerce Purchases Rate By Industry Type and Establishment Size
With regards to the industry types, the rate of e-Commerce purchase (order) of 'Information
and communications' was the highest at 62.1%; whereas, Transportation (37.1%) and
'Accommodation and food service activities' (39.2%) showed a relatively lower rate than
other types.
The larger the employment size, the higher the rate of e-Commerce purchase (order), and
the establishments with 50 or more employees showed the highest purchase (order) rate at
57.7%.
e-Commerce Purchases Rate - By Industry Type

(Unit : %)
2013
2014
100
85.7
80
67.1
60
51.6
41.6
54.7
47.7
62.1
59.2 55.1
46.6
48.9
48.6
57.4 53.4
50.9
58.5 57.9
58.7
47.4
51.3 53.3
39.2
37.1
40
73.9
73.2
67.9
20
41
e-Commerce Purchases Rate - By Establishment Size

(Unit : % )
2013
2014
100
80
60
74.8
71.7
58.9
57.7
57.7
50.4
61.0
51.6
40
20
10~49 Em plo yees
50~249 Em plo yees
250+ Em plo yees
To tal Establish ments

[10+ Emplo yees]
e-Commerce sales Rate By Industry Type and Establishment Size
Sales or products and services through e-Commerce was also high for 'Information and
communication' with the highest rate of e-Commerce sales (order) at 22.2%; whereas 'Real
estate activities, renting and leasing' was the lowest at 1.1%.
The larger the employment size, the higher the rate of e-Commerce sales (order), and the
establishments with 250 or more employees showed the highest sales (order) rate of 12.1%.
e-Commerce sales Rate - By Industry Type

2013
2014
(Unit : %)
60
43.5
40
28.5
28.3
22.2
22.2
20
17.1 16.6
16.4
6.4
8.1 7.3
6.6
17.8
19.5
27.6
17.4
13.7
4.7
11.6
7.7
6.4
5.7
8.0
8.1
3.3
1.1
0
42
e-Commerce sales Rate - By Establishment Size

(Unit : %)
2013
2014
60
40
20
33.8
18.5
15.7
14.9
8.8
9.6
12.1
8.9
10~49 Employees
50~249 Employees
250+ Employees
[10+ Employees]
43
Status of RFID Technology Usage

A. RFID Technology Usage
As of Dec. 2014, 46,558 establishments (15.9%), among establishments with 10 or more
employees (292,268), were using RFID services.
RFID Technology Usage Rate

(%)
120,000
100
100,000
80
80,000
60
60,000
40
40,000
20
20,000
0
Classification
% of Establishments
44
2013
2014
114,136
46,558
41.8
15.9
RFID Technology Usage Rate By Industry Type and Establishment Size
With regards to the industry types, the rate of RFID service use was high in 'Financial and
insurance activities' (20.0%), followed by 'Real estate activities, renting and leasing' (19.4%),
'Other Activities' (18.8%) and 'Transportation' (17.7%)
Whereas, Construction (8.3%), Manufacturing (13.1%) showed a relatively low rate of RFID
service use.
The larger the employment size, the higher the rate of RFID service use. 39.9% of
establishments with 250 or more employees responded that they were using RFID services,
and 14.6% of the establishments with 10 to 49 employees answered that they were using
RFID services. The results indicates a considerable gap between the usage rate in
accordance with the employment size.
RFID Technology Usage Rate By Industry Type
2013
(Unit : %)
2014
100
80
61.5
60
48.5
41.6
40
20
0
39.2
30.8
13.9 14.3
13.1
59.2
48.8
45.4
38.2
37.4
27.8
16.5
8.3
17.7
17.0
16.7
20.0
19.4
15.6
16.0
17.1 15.1
18.8
45
RFID Technology Usage Rate By Establishment Size

(U n it : % )
2013
10 0
2014
9 0 .8
8 1 .9
80
60
3 9 .9
40
4 1 .8
3 4 .1
2 0 .9
20
1 4 .6
1 5 .9
10 ~ 49 E m p lo ye e s
46
50 ~ 24 9 Em plo y e e s
2 50 + E m plo y e e s
T ot al E sta b lish m e n ts
[1 0+ E m p lo ye e s]
B. Purpose of Using RFID Technology(Multiple Responses)

As of the end of Dec. 2014, 57.9% of establishments with 10 or more employees that used
RFID services (46,558) were most frequently using the RFID services for 'Identification or
access control'. It is followed by Inventory management (43.7%)' and 'Security management
(41.0%).
Whereas, Manufacturing process management (9.9%), or Payment management (8.8%) were
less common reasons for frequent usage of RFID services.
Purpose of Using RFID Technology

(No . of e stab lishm ents )
(% )
9 0,000
1 00
8 0,000
80
7 0,000
6 0,000
60
5 0,000
4 0,000
40
3 0,000
2 0,000
20
1 0,000
0
Classif icatio n
Sec urity
Inv en to ry
D eliev ery
P aym en t
M anu fac turin g
Id en tific atio n
m an ag em e nt m an ag em e nt m an ag em e nt m an ag em ent
p ro c ess
o r ac cess
m anag em ent
co n tro l
o th ers
No . o f Establishm ents
26,935
19,094
20,363
7,557
4,106
4,615
28
% o f Estab lis hm ents
57.9
41.0
43.7
16.2
8.8
9.9
0.1
2014
47
Use of Automatic Information

Sharing System
A. Use of Enterprise Resource Planning (ERP) Software/System
As of Dec. 2014, 47.0% (136,384) of the establishments with 10 or more employees and
with computers (290,418) were using enterprise resource planning (ERP) software/system in
order to share information between the organization's internal business.
This number has increased from 2013 by 11.3%p.
Use of ERP Software/System Rate

(N o . o f e s ta b lis h m e n ts )
(% )
12 0 ,0 0 0
10 0
10 0 ,0 0 0
80
8 0 ,0 0 0
60
6 0 ,0 0 0
40
4 0 ,0 0 0
20
2 0 ,0 0 0
0
C lass ifica tio n
48
N o . o f E st ab lish m e n ts
% of Es tab lis h m e n ts
20 1 3
20 14
9 6 ,51 8
13 6 ,3 84
3 5.7
4 7 .0
Use of ERP Software/System Rate By Industry Type and Establishment Size
With regards to the industry types, 'Financial and insurance activities' showed the highest
rate of using enterprise resource planning (ERP) software/system at 80.7%, whereas
Construction' and 'Accommodation and food service activities' showed the lowest at 30.5%.
With regards to the employment size, the larger the employment size, the higher the rate
of using enterprise resource planning (ERP) software/system. In particular, establishments with
250 or more employees showed a high rate of using enterprise resource planning (ERP)
software/system of 76.6%, which was higher than that of the establishments with 10 to 49
employees (43.5%).
Use of ERP Software/System Rate - By Industry Type

2013
(Unit : %)
2014
100
80.7
80
62.5
31.2
37.9
41.3
43.9
40.1
30.5
51.6
52.0
46.7
40
65.9
54.0
60
37.1
34.4 36.6
30.5
27.9
20.3
39.7
34.0
30.9
24.8
17.5
20
35.7
20.0
Use of ERP Software/System Rate - By Establishment Size

(Unit : % )
2013
2014
100
76.6
80
64.3
65.4
56.2
60
47.0
43.5
40
35.7
31.6
20
10~ 49 Employees
50~249 Em ployees
250+ Em ployees
To tal Establishments
[10+ Employees]
49
B. Use of Customer Relationship Management (CRM) Software/System

As of Dec. 2014, 16.7% (48,488) of establishments with 10 or more employees and with
computers (290,418) used application software that manages customer (individual,
establishment, organization and etc.) information (customer relationship management; CRM).
This number has decreased from 2013 by 12.8%p.
Use of CRM Software/System Rate

(%)
90,000
100
80,000
80
70,000
60,000
60
50,000
40,000
40
30,000
20,000
20
10,000
0
Classification
50
2013
2014
79,894
48,488
% of Establishments
29.5
16.7
Use of CRM Software/System Rate By Industry Type and Establishment Size
With regards to industry types, 'Financial and insurance activities' showed the highest rate of
using customer relationship management (CRM) software/system at 69.1%, whereas
'Construction' showed the lowest at 3.1%.
Use of CRM Software/System Rate - By Industry Type

2013
(Unit : %)
2014
100
80
72.4 69.1
60
40
30.8
23.8
20
21.5
20.7
11.7
7.5
24.6
30.3
21.9
31.3
28.0
24.1
10.3 14.2 9.0
6.5
3.1
9.4
32.1
30.1
26.0
21.1
9.9
14.8
51
Use of CRM Software/System Rate - By Establishment Size
(Unit : %)
2013
2014
100
80
60
40
20
35.6
31.7
29.1
26.3
16.3
18.0
29.5
16.7
10~49 Employees
50~249 Employees
250+ Employees
[10+ Employees]
10
State of ICT-based Business Innovation

A. ICT-based Production Innovation
During the year 2014, 24,501 establishments, or 8.4%, of establishments with 10 or more
employees (292,269), launched new goods or services. Among them, 7,575 establishments, or
30.9%, responded that their launchings were directly related to ICT or made possible by ICT.
ICT-based Production Innovation

Did not Launch

new goods or
services
264,768
[91.6%]
52
Launched
new goods
or services
24,501
[8.4%]
Did not have

production
Innovation
through ICT
16,926
[69.1%]
Had
production
innovation
through ICT
7,575
[30.9%]
B. ICT-based Business Process Innovation

During the year 2014, 17,961 establishments, or 6.1%, of the establishments with 10 or
more
employees
(292,269),
innovated
internal
business
processes
related
to
production/supply of goods or services. Among them, 9,374 establishments, or 52.2%,
responded that those innovations were made possible by ICT or directly related to ICT,
indicating that more than half of the establishments with business process innovation had
conducted it in relationship with ICT.
ICT-based Business Process Innovation

Did not
Improve internal
Business process
274,307
[93.9%]
Improved internal
business process
17,961
[6.1%]
Did not
Improve internal
process through
ICT
8,587
[47.8%]
Improved
internal business
process through
ICT
9,374
[52.2%]
53
ICT-based Business Process Innovation By Industry Type and Establishment Size
With regards to industry types, Accommodation and food service activities (83.1%) and
Information and communications(73.3%) showed a higher rate of ICT-based business
process innovation than other industries. whereas 'Construction' showed the lowest with
19.9%.
ICT-based Business Process Innovation - By Industry Type

(Unit : %)
2014
100
83.1
80
73.3
71.9
63.6
59.5
60
38.0
35.0
40
25.2
49.6
51.1
43.4
30.7
19.9
20
0
54
The larger the employment size, the higher the rate of ICT-based business process
innovation, and the establishments with 250 or more employees showed the highest rate at
75.9%.
ICT-based Business Process Innovation - By Establishment Size

(Unit : %)
2014
100
75.9
80
52.2
60
50.0
55.3
40
20
10~49 Employees
50~249 Employees
250+ Employees
[10+ Employees]
C. Use of Cloud Computing Services

During the year 2014, 37,459 establishments, or 12.8%, of all establishments with 10 or
more employees (292,269), used cloud computing services.
Whereas 46.0% of all establishments had acquaintance (used it + know it through never
used it) with cloud computing, indicating that more than half of all establishments
recognized cloud computing.
Use of Cloud Computing Services

Yes
37,459
[12.8%]
No, I don't know
about the service
157,853
[54.0%]
Acquaintance
134,416
[46.0%]
No, but I know

about the service
96,957
[33.2%]
55
11
Use of Information Protection

and Security Solutions
As of Dec. 2014, the most preferred information protection security solutions by
establishments with 10 or more employees with computers (281,459) was 'Anti-virus/Spam
Solutions'
at
94.3%
(265,474).
It
was
followed
by
'Intrusion
Detection/Protection/
Prevention' {63.3%}, 'Certification/Encoding' (46.9%).
Use of Information Protection and Security Solutions

(%)
300,000
100
250,000
80
200,000
60
150,000
40
100,000
20
50,000
0
Classification
2013
% of Establishments
2014
% of Establishments
56
Anti-virus/
Spam Solutions
Intrusion Detection/
Protection/ Prevention
Certification/
Encoding
Other Protection/
Security Solutions
2,215,078
614,916
585,966
900,523
97.5
27.1
25.8
39.6
265,474
178,140
131,904
113,608
94.3
63.3
46.9
40.4
57
12
State of ICT Security Damages
A. Damages from Computer Viruses, Worms or Trojans

During the year 2014, 10,804 establishments, or 3.7% of establishments with 10 or more
employees with computers (290,418) suffered damages from computer Virus, Worms or
Trojans.
Damages from Computer Virus, Worms or Trojans

(%)
18,000
100
16,000
80
14,000
12,000
60
10,000
8,000
40
6,000
4,000
20
2,000
0
Classification
58
% of Establishments
2013
2014
16,551
10,804
6.1
3.7
B. Damages from Unauthorized Access to Data and Systems

employees and with computers (290,418) suffered from damages from unauthorized access
to data and system.
Damages from Unauthorized Access to Data and Systems

(%)
2,500
100
2,000
80
1,500
60
1,000
40
500
20
Classification
2013
2014
2,017
1,687
0.7
0.6
% of Establishments
59
C. Damages from Denial of Service (DoS) Attacks

During the year 2014, 766 establishments, or 0.3% of establishments with 10 or more
employees with computers (290,418) suffered damages from denial of service (DoS) attacks.
Damages from Denial of Service (DoS) Attacks

(%)
1,800
100
1,600
80
1,400
1,200
60
1,000
800
40
600
400
20
200
0
Classification
2013
2014
1,294
766
0.5
0.3
% of Establishments
60
D. Damages from Leakage of Personal Information

employees with computers (290,418) suffered damages from leakage of personal
information.
Leakage of Personal Information

(%)
2,500
100
2,000
80
1,500
60
1,000
40
500
20
Classification
2013
2014
1,938
1,007
0.7
0.3
% of Establishments
61
Appendix 1. Statistical Tables

Table 1. Computer Penetration_ 59
Table 2. Employees' Computer Usage_ 60
Table 3. Construction of network)_ 61
Table 4. Internet access_ 62
Table 5. Internet Access Method(Multiple Responses)_ 63
62
Table 6. Employees' Internet Usage_ 65

Table 7. Homepage Operation_ 66
Table 8. Types of Independent (Sole) Homepage Operation (Multiple Responses)_ 67
Table 9. Homepage Functions(Multiple Responses)_ 68
Table 10. e-Government Service Usage)_ 71
Table 11. Types of e-Government Service Use(Multiple Responses)_ 72
Table 12. Status of e-Commerce Service Usage_ 73
Table 13. RFID Technology Usage_ 74
Table 14. Purpose of Using RFID Technology(Multiple Responses)_ 75
Table 15. Use of Enterprise Resource Planning (ERP) Software/System _ 77
Table 16. Use of Customer Relationship Management (CRM) Software/System_ 78
Table 17. ICT-based Production Innovation_ 79

Table 18. ICT-based Business Process Innovation_ 80
Table 19. Use of Cloud Computing Services_ 81
Table 20. Use of Information Protection and Security Solutions (Multiple Responses)_ 82
Table 21. Damages from Computer Viruses, Worms or Trojans _ 83
Table 22. Damages from Unauthorized Access to Data and Systems_ 84
Table 23. Damages from Denial of Service (DoS) Attacks_ 85
Table 24. Damages from Leakage of Personal Information_ 86
Appendix 2. Questionnaire
63
Appendix 1. Statistical Tables

Table 1. Computer Penetration
In Possession of Computers
Total No. of
Establishments
292,269
290,418
99.4
1,304
1,279
98.1
Manufacturing
65,098
64,562
99.2
Construction
20,529
20,355
99.2
Wholesale and retail trade
36,431
36,268
99.6
Transportation
11,681
11,663
99.8
Accommodation and food service activities
17,250
16,855
97.7
9,497
9,442
99.4
20,253
20,253
100.0
9,043
8,999
99.5
Professional, scientific and technical activities
14,010
14,010
100.0
Business facilities management and business support services
11,644
11,475
98.5
Membership organizations, repair and other personal services
12,245
12,167
99.4
Other Activities
63,284
63,090
99.7
10~49
246,434
244,622
99.3
50~249
41,127
41,088
99.9
4,708
4,708
100.0
TOTAL (10 or more)

INDUSTRY
Agriculture, forestry, fishing, mining and quarrying
Information and communications

Financial and insurance activities
Real estate activities, renting and leasing
64
SIZE [No. of employees]
250 or more
Table 2. Employees Computer Usage

Less than 20%
Total No.
of
Establishments
No. of
with
EstablishComputers
ments
20~Less
than 40%
No. of
Establishments
40~Less
than 60%
No. of
Establishments
60~Less
than 80%
No. of
Establishments
80% and
above
No. of
Establishments
Proportion
of
employees
using
Establishcomputers
ment
with 10 or
among
more
all
employees employees
290,418
35,588
12.3
49,522
17.1
30,632
10.5
14,882
5.1
159,795
55.0
290,418
67.8
1,279
162
12.7
392
30.7
118
9.2
30
2.4
576
45.1
1,279
59.1
Manufacturing
64,562
12,590
19.5
22,406
34.7
11,718
18.1
4,522
7.0
13,327
20.6
64,562
43.9
Construction
20,355
2,136
10.5
3,321
16.3
3,647
17.9
1,672
8.2
9,578
47.1
20,355
65.0
Wholesale and
retail trade
36,268
3,863
10.7
4,619
12.7
3,389
9.3
1,971
5.4
22,427
61.8
36,268
73.2
Transportation
11,663
3,918
33.6
1,906
16.3
803
6.9
409
3.5
4,626
39.7
11,663
51.5
Accommodation
and food service
activities
16,855
3,774
22.4
4,579
27.2
1,957
11.6
806
4.8
5,740
34.1
16,855
51.2
9,442
33
0.4
110
1.2
240
2.5
261
2.8
8,798
93.2
9,442
95.8
20,253
420
2.1
677
3.3
414
2.0
96
0.5
18,647
92.1
20,253
93.6
8,999
956
10.6
2,440
27.1
1,526
17.0
585
6.5
3,492
38.8
8,999
58.0
TOTAL (10 or more)
INDUSTRY
Agriculture,
forestry, fishing,
mining and
quarrying
Information and
communications
Financial and
insurance
activities
Real estate
activities, renting
and leasing
65
Professional,
scientific and
technical
activities
14,010
159
1.1
421
3.0
769
5.5
656
4.7
12,006
85.7
14,010
91.1
Business facilities
management and
business support
services
11,475
2,847
24.8
1,672
14.6
782
6.8
388
3.4
5,786
50.4
11,475
61.0
Membership
organizations,
repair and other
personal services
12,167
1,994
16.4
2,707
22.2
1,448
11.9
482
4.0
5,537
45.5
12,167
59.8
Other Activities
63,090
2,737
4.3
4,271
6.8
3,822
6.1
3,004
4.8
49,256
78.1
63,090
84.4
10~49
244,622
27,603
11.3
43,935
18.0
26,902
11.0
12,272
5.0
133,911
54.7
244,622
67.9
50~249
41,088
7,252
17.7
5,172
12.6
3,456
8.4
2,266
5.5
22,942
55.8
41,088
66.9
250 or more
4,708
733
15.6
415
8.8
273
5.8
344
7.3
2,942
62.5
4,708
71.7
SIZE [No. of
employees]
Table 3. Construction of network

Total No. of
Establishments with
Computers
No. of
Establishments
290,418
222,849
76.7
1,279
912
71.3
Manufacturing
64,562
46,023
71.3
Construction
20,355
12,943
63.6
36,268
28,724
79.2
Transportation
11,663
7,900
67.7
16,855
11,164
66.2
9,442
8,436
89.3
20,253
19,077
94.2
8,999
5,971
66.3
14,010
11,987
85.6
11,475
8,512
74.2
12,167
8,263
67.9
Other Activities
63,090
52,936
83.9
10~49
244,622
182,566
74.6
50~249
41,088
36,008
87.6
4,708
4,274
90.8
TOTAL (10 or more)

INDUSTRY

66
250 or more
Table 4. Internet access

with Internet Access
Total No. of
Establishments
No. of
Establishments
292,269
289,974
99.2
1,304
1,279
98.1
Manufacturing
65,098
64,301
98.8
Construction
20,529
20,363
99.2
36,431
36,268
99.6
Transportation
11,681
11,588
99.2
17,250
16,853
97.7
9,497
9,442
99.4
20,253
20,253
100.0
9,043
9,043
100.0
14,010
14,010
100.0
11,644
11,460
98.4
12,245
12,090
98.7
Other Activities
63,284
63,024
99.6
10~49
246,434
244,210
99.1
50~249
41,127
41,059
99.8
4,708
4,706
99.9
TOTAL (10 or more)

INDUSTRY

250 or more
67
Table 5. Internet Access Method(Multiple Responses)

Total No. of
Establishments
with Internet
Access
TOTAL (10 or more)
xDSL
No. of
Establishments
Private Line
No. of
Establishments
Cable Modem
No. of
Establishments
Optic Lan/FTTH
No. of
Establishments
289,974
11,195
3.9
50,815
17.5
47,360
16.3
189,540
65.4
1,279
103
8.1
210
16.5
222
17.4
797
62.3
Manufacturing
64,301
2,133
3.3
5,215
8.1
10,627
16.5
47,098
73.2
Construction
20,363
392
1.9
1,077
5.3
4,846
23.8
14,021
68.9
Wholesale and
retail trade
36,268
2,228
6.1
5,354
14.8
3,974
11.0
25,959
71.6
Transportation
11,588
587
5.1
1,868
16.1
1,762
15.2
7,706
66.5
Accommodation and
food service activities
16,853
876
5.2
1,755
10.4
3,017
17.9
10,654
63.2
9,442
640
6.8
2,281
24.2
1,094
11.6
5,888
62.4
20,253
751
3.7
10,269
50.7
1,731
8.5
10,003
49.4
9,043
250
2.8
699
7.7
1,474
16.3
6,760
74.8
Professional, scientific
and technical activities
14,010
570
4.1
2,721
19.4
2,553
18.2
9,354
66.8
Business facilities
management and
business support
services
11,460
457
4.0
1,431
12.5
2,179
19.0
7,553
65.9
Membership
organizations, repair and
other personal services
12,090
461
3.8
735
6.1
2,419
20.0
8,912
73.7
Other Activities
63,024
1,746
2.8
17,199
27.3
11,463
18.2
34,833
55.3
10~49
244,210
9,481
3.9
36,370
14.9
42,811
17.5
161,740
66.2
50~249
41,059
1,393
3.4
11,902
29.0
4,238
10.3
25,559
62.3
250 or more
4,706
321
6.8
2,544
54.1
312
6.6
2,241
47.6
INDUSTRY
Agriculture, forestry,
fishing, mining and
quarrying
Information and
communications
Financial and
insurance activities
Real estate activities,
renting and leasing
68
Table 5. Internet Access Method(Multiple Responses)

Total No. of
Establishments
with Internet
Access
Wireless Internet on
mobile phones
Wireless LAN
No. of
Establishments
(cont'd)
No. of
Establishments
High-speed
Wireless Internet
No. of
Establishments
289,974
104,527
36.0
22,397
7.7
17,286
6.0
1,279
310
24.2
84
6.6
13
1.0
Manufacturing
64,301
18,158
28.2
3,282
5.1
4,154
6.5
Construction
20,363
7,539
37.0
775
3.8
1,043
5.1
Wholesale and
retail trade
36,268
16,331
45.0
3,218
8.9
1,766
4.9
Transportation
11,588
3,767
32.5
852
7.3
431
3.7
Accommodation and
16,853
6,097
36.2
941
5.6
505
3.0
9,442
5,981
63.3
1,781
18.9
534
5.7
20,253
5,893
29.1
1,946
9.6
896
4.4
9,043
2,361
26.1
435
4.8
14
0.2
Professional, scientific and

technical activities
14,010
6,344
45.3
1,263
9.0
470
3.4
Business facilities
management and business
support services
11,460
4,275
37.3
546
4.8
633
5.5
Membership
12,090
4,883
40.4
955
7.9
545
4.5
Other Activities
63,024
22,589
35.8
6,318
10.0
6,281
10.0
10~49
244,210
86,400
35.4
17,943
7.3
14,653
6.0
50~249
41,059
15,793
38.5
3,828
9.3
2,372
5.8
250 or more
4,706
2,334
49.6
625
13.3
260
5.5
TOTAL (10 or more)

INDUSTRY
fishing, mining and
quarrying
Information and
communications
Financial and
renting and leasing
69
Table 6. Employees' Internet Usage

Less than 20%
Total No.
of
Establishments
No. of
with
EstablishComputers
ments
20~Less
than 40%
No. of
Establishments
40~Less
than 60%
No. of
Establishments
60~Less
than 80%
No. of
Establishments
80% and
above
No. of
Establishments
Proportion
of
employees
using
Establishcomputers
ment
with 10 or
among
more
all
employees
employees
289,974
33,269
11.5
48,304
16.7
29,158
10.1
14,318
4.9
164,925
56.9
289,974
69.3
1,279
170
13.3
368
28.8
88
6.9
63
4.9
589
46.1
1,279
59.6
Manufacturing
64,301
11,841
18.4
22,693
35.3
11,200
17.4
4,470
7.0
14,097
21.9
64,301
44.8
Construction
20,363
1,805
8.9
3,377
16.6
3,411
16.8
1,724
8.5
10,045
49.3
20,363
67.0
Wholesale and
retail trade
36,268
3,315
9.1
4,414
12.2
3,762
10.4
2,113
5.8
22,665
62.5
36,268
74.5
Transportation
11,588
3,547
30.6
1,805
15.6
771
6.7
420
3.6
5,045
43.5
11,588
54.7
Accommodation
and food service
activities
16,853
3,531
21.0
4,136
24.5
1,994
11.8
689
4.1
6,504
38.6
16,853
54.8
9,442
84
0.9
150
1.6
148
1.6
190
2.0
8,870
93.9
9,442
96.0
20,253
447
2.2
483
2.4
445
2.2
41
0.2
18,837
93.0
20,253
94.4
9,043
828
9.2
2,493
27.6
1,266
14.0
587
6.5
3,868
42.8
9,043
60.3
Professional,
scientific and
technical
activities
14,010
146
1.0
303
2.2
438
3.1
613
4.4
12,510
89.3
14,010
93.4
Business facilities
management and
business support
services
11,460
2,582
22.5
1,622
14.2
759
6.6
426
3.7
6,071
53.0
11,460
63.6
Membership
organizations,
repair and other
personal services
12,090
1,980
16.4
2,814
23.3
1,092
9.0
615
5.1
5,589
46.2
12,090
60.2
Other Activities
63,024
2,991
4.7
3,646
5.8
3,785
6.0
2,368
3.8
50,236
79.7
63,024
85.2
TOTAL (10 or more)
INDUSTRY
Agriculture,
forestry, fishing,
mining and
quarrying
Information and
communications
Financial and
insurance
activities
70
Real estate
activities, renting
and leasing
10~49
244,210
25,793
10.6
43,002
17.6
25,458
10.4
11,833
4.8
138,124
56.6
244,210
69.3
50~249
41,059
6,797
16.6
4,895
11.9
3,427
8.3
2,199
5.4
23,742
57.8
41,059
68.6
250 or more
4,706
678
14.4
408
8.7
273
5.8
287
6.1
3,060
65.0
4,706
73.5
Table 7. Homepage Operation

Total No. of
Establishments
Operating Own
Homepage
No. of
Establishments
Sharing homepage with

HQs/upper organization
%
No. of
Establishments
Not Maintaining
Homepage
No. of
Establishments
292,269
125,924
43.1
60,336
20.6
106,997
36.6
1,304
306
23.5
389
29.8
612
46.9
Manufacturing
65,098
30,664
47.1
3,419
5.3
31,060
47.7
Construction
20,529
4,584
22.3
816
4.0
15,142
73.8
Wholesale and
retail trade
36,431
11,999
32.9
11,370
31.2
13,255
36.4
Transportation
11,681
2,746
23.5
2,661
22.8
6,327
54.2
Accommodation and
17,250
5,191
30.1
7,332
42.5
4,727
27.4
9,497
7,379
77.7
1,594
16.8
552
5.8
20,253
4,337
21.4
14,246
70.3
1,765
8.7
9,043
2,365
26.2
1,041
11.5
5,639
62.4

14,010
7,840
56.0
1,839
13.1
4,409
31.5
Business facilities
support services
11,644
4,560
39.2
1,697
14.6
5,435
46.7
Membership
12,245
5,108
41.7
1,399
11.4
5,737
46.9
Other Activities
63,284
38,842
61.4
12,533
19.8
12,337
19.5
10~49
246,434
97,977
39.8
51,216
20.8
97,887
39.7
50~249
41,127
24,550
59.7
8,304
20.2
8,592
20.9
4,708
3,396
72.1
816
17.3
518
11.0
TOTAL (10 or more)

INDUSTRY
fishing, mining and
quarrying
Information and
communications
Financial and
renting and leasing
250 or more
71
Table 8. Types of Independent (Sole) Homepage Operation

(Multiple Responses)
Total No. of
Establishments
Operating Own
Homepages
Establishments with
Homepages
No. of
Establishments
Social Network
Service(SNS)
Mobile Website
No. of
Establishments
No. of
Establishments
125,924
122,519
97.3
10,639
8.4
9,525
7.6
306
304
99.4
10
3.3
15
4.8
30,664
30,431
99.2
1,510
4.9
777
2.5
4,584
4,547
99.2
123
2.7
219
4.8
Wholesale and
retail trade
11,999
11,989
99.9
1,145
9.5
1,126
9.4
Transportation
2,746
2,678
97.5
260
9.5
149
5.4
Accommodation and
5,191
5,027
96.8
621
12.0
530
10.2
Information and
communications
7,379
7,324
99.2
791
10.7
941
12.7
Financial and
4,337
4,337
100.0
692
16.0
52
1.2

renting and leasing
2,365
2,319
98.0
234
9.9
127
5.4

7,840
7,840
100.0
715
9.1
532
6.8
Business facilities
support services
4,560
4,469
98.0
499
11.0
204
4.5
Membership
5,108
5,032
98.5
292
5.7
364
7.1
38,842
36,222
93.3
3,747
9.6
4,489
11.6
10~49
97,977
94,739
96.7
7,194
7.3
7,235
7.4
50~249
24,550
24,398
99.4
2,609
10.6
1,659
6.8
3,396
3,381
99.6
835
24.6
632
18.6
TOTAL (10 or more)

INDUSTRY
fishing, mining and
quarrying
Manufacturing
Construction
72
Other Activities
250 or more
Table 9. Homepage Functions(Multiple Responses)

General PR and
Product/service list or
advertisement of your
price information
Total No. of
business and products
Establishments
Operating Own
Homepages
No. of
No. of
Establishments
Establishments
Customized functions exclusively

provided to loyal
customers
No. of
Establishments
Delivery of products/
services online
No. of
Establishments
123,501
98.1
56,836
45.1
8,036
6.4
8,018
6.4
279
91.1
202
66.0
22
7.2
15
4.7
30,664
30,459
99.3
15,801
51.5
743
2.4
1,591
5.2
4,584
4,418
96.4
1,305
28.5
307
6.7
373
8.1
Wholesale and
retail trade
11,999
11,713
97.6
7,649
63.8
1,114
9.3
1,181
9.8
Transportation
2,746
2,680
97.6
1,050
38.2
69
2.5
174
6.3
Accommodation and
5,191
5,095
98.1
3,545
68.3
712
13.7
0.1
Information and
communications
7,379
7,367
99.8
2,885
39.1
650
8.8
838
11.4
Financial and
4,337
4,152
95.7
2,087
48.1
850
19.6
681
15.7

renting and leasing
2,365
2,171
91.8
814
34.4
197
8.3
14
0.6
7,840
7,634
97.4
2,804
35.8
662
8.4
635
8.1
Business facilities
management and
business support
services
4,560
4,451
97.6
1,612
35.4
366
8.0
207
4.5
Membership
5,108
5,008
98.0
1,875
36.7
132
2.6
370
7.2
38,842
38,074
98.0
15,207
39.2
2,211
5.7
1,933
5.0
10~49
97,977
96,072
98.1
45,004
45.9
6,369
6.5
5,960
6.1
50~249
24,550
24,127
98.3
10,323
42.0
1,289
5.3
1,667
6.8
250 or more
3,396
3,302
97.2
1,509
44.4
377
11.1
391
11.5
TOTAL (10 or more)
125,924
INDUSTRY
fishing, mining and
quarrying
Manufacturing
Construction
Other Activities
306
73

Total No. of
Establishments
Operating Own
Homepages
TOTAL (10 or more)
Provision of after
purchase services
No. of
Establishments
Wireless internet
services
No. of
Establishments
(cont'd)
English version
of the site
No. of
Establishments
Services for the

handicapped
No. of
Establishments
125,924
34,098
27.1
7,708
6.1
18,025
14.3
3,808
3.0
306
53
17.3
15
4.8
22
7.0
0.7
30,664
8,124
26.5
1,003
3.3
6,536
21.3
267
0.9
4,584
1,038
22.6
510
11.1
636
13.9
39
0.8
Wholesale and
retail trade
11,999
3,656
30.5
790
6.6
2,412
20.1
240
2.0
Transportation
2,746
665
24.2
241
8.8
264
9.6
48
1.7
Accommodation and
5,191
1,418
27.3
502
9.7
604
11.6
17
0.3
Information and
communications
7,379
2,034
27.6
723
9.8
1,411
19.1
108
1.5
Financial and
4,337
1,726
39.8
708
16.3
786
18.1
433
10.0

renting and leasing
2,365
556
23.5
137
5.8
246
10.4
85
3.6
7,840
1,591
20.3
213
2.7
2,294
29.3
177
2.3
Business facilities
management and
business support
services
4,560
872
19.1
207
4.5
532
11.7
75
1.6
Membership
5,108
1,224
24.0
126
2.5
216
4.2
19
0.4
38,842
11,142
28.7
2,534
6.5
2,067
5.3
2,298
5.9
10~49
97,977
25,293
25.8
5,948
6.1
11,912
12.2
1,871
1.9
50~249
24,550
7,675
31.3
1,448
5.9
4,708
19.2
1,302
5.3
250 or more
3,396
1,130
33.3
312
9.2
1,404
41.4
634
18.7
INDUSTRY
fishing, mining and
quarrying
Manufacturing
Construction
74
Other Activities

Total No. of
Establishments
Operating Own
Homepages
TOTAL (10 or more)
Membership
Registration
No. of
Establishments
125,924
33,582
306
30
30,664
3,162
4,584
Wholesale and
retail trade
Online Order
26.7
No. of
Establishments
(cont'd)
Recruiting
No. of
Establishments
Others
No. of
Establishments
13,319
10.6
30,904
24.5
371
0.3
2.8
81
26.3
0.0
10.3
2,671
8.7
5,345
17.4
86
0.3
604
13.2
315
6.9
1,067
23.3
0.0
11,999
4,086
34.1
3,796
31.6
2,596
21.6
0.0
Transportation
2,746
644
23.4
410
14.9
708
25.8
0.0
Accommodation and
5,191
1,619
31.2
702
13.5
1,362
26.2
0.2
Information and
communications
7,379
1,750
23.7
1,293
17.5
2,429
32.9
12
0.2
Financial and
4,337
1,351
31.2
864
19.9
2,258
52.1
0.0

renting and leasing
2,365
899
38.0
29
1.2
465
19.7
0.2
7,840
979
12.5
415
5.3
2,124
27.1
10
0.1
Business facilities
management and
business support
services
4,560
1,036
22.7
529
11.6
1,494
32.8
0.2
Membership
5,108
1,731
33.9
560
11.0
1,134
22.2
91
1.8
38,842
15,692
40.4
1,726
4.4
9,843
25.3
150
0.4
10~49
97,977
25,200
25.7
10,510
10.7
20,489
20.9
279
0.3
50~249
24,550
7,366
30.0
2,434
9.9
8,659
35.3
60
0.2
250 or more
3,396
1,016
29.9
375
11.0
1,756
51.7
32
0.9
INDUSTRY
fishing, mining and
quarrying
Manufacturing
Construction
Other Activities
9.9
75
Table 10. e-Government Service Usage

Total No. of
Establishments with
Internet Access
Using e-Government Service

No. of
Establishments
289,974
254,712
87.8
1,279
1,173
91.7
Manufacturing
64,301
57,581
89.5
Construction
20,363
19,725
96.9
36,268
31,099
85.7
Transportation
11,588
10,054
86.8
16,853
9,580
56.8
9,442
8,529
90.3
20,253
20,109
99.3
9,043
8,050
89.0
14,010
13,297
94.9
11,460
10,375
90.5
12,090
9,569
79.1
Other Activities
63,024
55,569
88.2
10~49
244,210
211,455
86.6
50~249
41,059
38,730
94.3
4,706
4,527
96.2
TOTAL (10 or more)

INDUSTRY

76
250 or more
Table 11. Types of e-Government Service Use(Multiple Responses)

Information
Getting Civil
Total No. of
Application Forms
Establishments search and retrieval
using
e-Goverment
No. of
No. of
%
%
service
Establishments
Establishments
TOTAL (10 or more)
Submitting
Documents and Data
for Civil Application
Online Processing
of Civil Application
No. of
Establishments
No. of
Establishments
254,712
205,999
80.9
206,579
81.1
195,842
76.9
169,496
66.5
fishing, mining and
quarrying
1,173
900
76.7
964
82.1
877
74.7
797
67.9
Manufacturing
57,581
44,322
77.0
49,485
85.9
47,332
82.2
42,882
74.5
Construction
19,725
15,417
78.2
16,203
82.1
16,257
82.4
14,163
71.8
Wholesale and
retail trade
31,099
25,168
80.9
25,148
80.9
23,452
75.4
20,799
66.9
Transportation
10,054
8,337
82.9
7,227
71.9
6,638
66.0
5,520
54.9
Accommodation and
9,580
7,222
75.4
6,010
62.7
5,895
61.5
3,856
40.3
Information and
communications
8,529
7,090
83.1
6,775
79.4
6,374
74.7
5,671
66.5
Financial and
20,109
17,139
85.2
14,920
74.2
13,830
68.8
11,861
59.0

renting and leasing
8,050
6,425
79.8
6,545
81.3
6,232
77.4
4,852
60.3
13,297
11,335
85.2
10,987
82.6
9,932
74.7
9,060
68.1
Business facilities
management and
business support
services
10,375
8,193
79.0
7,209
69.5
7,038
67.8
6,803
65.6
Membership
9,569
7,945
83.0
7,031
73.5
6,783
70.9
5,621
58.7
Other Activities
55,569
46,506
83.7
48,076
86.5
45,201
81.3
37,612
67.7
10~49
211,455
169,851
80.3
170,247
80.5
160,480
75.9
137,830
65.2
50~249
38,730
32,216
83.2
32,528
84.0
31,752
82.0
28,298
73.1
250 or more
4,527
3,932
86.9
3,804
84.0
3,610
79.7
3,368
74.4
INDUSTRY
77
Table 12. Status of e-Commerce Service Usage

Use
Total No. of
Establishments
TOTAL (10 or more)
No. of
Establishments
Purchase
%
No. of
Establishments
Sale
%
No. of
Establishments
292,269
157,563
53.9
150,726
51.6
26,142
8.9
1,304
551
42.2
543
41.6
84
6.4
Manufacturing
65,098
32,391
49.8
31,065
47.7
4,773
7.3
Construction
20,529
9,836
47.9
9,562
46.6
1,350
6.6
Wholesale and
retail trade
36,431
21,752
59.7
20,061
55.1
6,240
17.1
Transportation
11,681
4,526
38.7
4,334
37.1
551
4.7
Accommodation and
17,250
7,426
43.0
6,754
39.2
2,359
13.7
9,497
6,378
67.2
5,894
62.1
2,108
22.2
20,253
11,766
58.1
10,319
50.9
3,958
19.5
9,043
4,836
53.5
4,828
53.4
102
1.1

14,010
8,335
59.5
8,200
58.5
893
6.4
Business facilities
support services
11,644
5,669
48.7
5,518
47.4
664
5.7
Membership
organizations, repair and other
personal services
12,245
6,696
54.7
6,522
53.3
982
8.0
Other Activities
63,284
37,402
59.1
37,127
58.7
2,079
3.3
10~49
246,434
130,344
52.9
124,298
50.4
21,604
8.8
50~249
41,127
24,409
59.4
23,710
57.7
3,966
9.6
250 or more
4,708
2,810
59.7
2,718
57.7
571
12.1
INDUSTRY
Agriculture, forestry, fishing,
mining and quarrying
Information and
communications
Financial and
Real estate activities, renting
and leasing
78
Table 13. RFID Technology Usage

Using RFID technology
Total No. of
Establishments
No. of
Establishments
292,269
46,558
15.9
1,304
186
14.3
Manufacturing
65,098
8,519
13.1
Construction
20,529
1,695
8.3
36,431
6,006
16.5
Transportation
11,681
2,064
17.7
17,250
2,939
17.0
9,497
1,589
16.7
20,253
4,048
20.0
9,043
1,752
19.4
14,010
2,179
15.6
11,644
1,863
16.0
12,245
1,848
15.1
Other Activities
63,284
11,870
18.8
10~49
246,434
36,099
14.6
50~249
41,127
8,583
20.9
4,708
1,876
39.9
TOTAL (10 or more)

INDUSTRY

250 or more
79
Table 14. Purpose of Using RFID Technology(Multiple Responses)

Total No. of
Establishments
using RFID
Technology
TOTAL (10 or more)
Identification or access
control
No. of
Establishments
Inventory management
No. of
Establishments
Manufacturing process
Management
No. of
Establishments
46,558
26,935
57.9
20,363
43.7
4,615
9.9
186
139
74.4
105
56.5
11
6.0
Manufacturing
8,519
5,496
64.5
4,691
55.1
1,438
16.9
Construction
1,695
234
13.8
77
4.5
0.0
Wholesale and
retail trade
6,006
2,285
38.1
3,849
64.1
1,003
16.7
Transportation
2,064
1,410
68.3
741
35.9
60
2.9
Accommodation and
2,939
829
28.2
1,610
54.8
958
32.6
Information and
communications
1,589
957
60.3
682
42.9
59
3.7
Financial and
4,048
3,026
74.7
1,025
25.3
438
10.8

and leasing
1,752
1,732
98.8
31
1.8
0.4

2,179
1,955
89.7
450
20.6
223
10.2
Business facilities
support services
1,863
1,488
79.9
447
24.0
102
5.5
Membership
organizations, repair and other
personal services
1,848
1,477
79.9
654
35.4
242
13.1
11,870
5,907
49.8
6,001
50.6
73
0.6
10~49
36,099
20,490
56.8
15,431
42.7
3,671
10.2
50~249
8,583
5,443
63.4
3,838
44.7
739
8.6
250 or more
1,876
1,002
53.4
1,095
58.3
205
10.9
INDUSTRY
80
Other Activities
Table 14. Purpose of Using RFID Technology(Multiple Responses)

Total No. of Delivery management Security management Payment management
Establishment
s using RFID
No. of
No. of
No. of
Technology
%
%
%
Establishments
TOTAL (10 or more)
Establishments
Establishments
(cont'd)
Others
No. of
Establishments
46,558
7,557
16.2
19,094
41.0
4,106
8.8
28
0.1
186
76
40.8
121
65.0
18
9.4
0.0
Manufacturing
8,519
1,182
13.9
1,943
22.8
753
8.8
0.0
Construction
1,695
0.0
1,464
86.4
0.4
0.0
Wholesale and
retail trade
6,006
2,498
41.6
1,991
33.2
1,133
18.9
0.0
Transportation
2,064
1,031
50.0
818
39.6
374
18.1
0.0
Accommodation and
2,939
1,011
34.4
1,553
52.9
618
21.0
0.0
Information and
communications
1,589
564
35.5
419
26.4
44
2.8
0.0
Financial and
4,048
570
14.1
2,837
70.1
599
14.8
0.0

renting and leasing
1,752
0.4
392
22.3
125
7.2
0.0
2,179
107
4.9
975
44.8
11
0.5
0.0
Business facilities
management and
business support
services
1,863
137
7.3
584
31.3
82
4.4
0.0
Membership
1,848
0.0
627
33.9
45
2.4
0.0
11,870
373
3.1
5,371
45.2
296
2.5
28
0.2
10~49
36,099
5,915
16.4
15,578
43.2
3,534
9.8
0.0
50~249
8,583
1,397
16.3
2,999
34.9
485
5.6
28
0.3
250 or more
1,876
246
13.1
517
27.5
87
4.6
0.0
INDUSTRY
fishing, mining and
quarrying
Other Activities
81
Table 15. Use of Enterprise Resource Planning (ERP) Software/System

Total No. of
Establishments with
Computers
Using ERP software/system

No. of
Establishments
290,418
136,384
47.0
1,279
597
46.7
Manufacturing
64,562
26,638
41.3
Construction
20,355
6,199
30.5
36,268
19,580
54.0
Transportation
11,663
4,331
37.1
16,855
5,140
30.5
9,442
5,900
62.5
20,253
16,348
80.7
8,999
3,097
34.4
14,010
7,288
52.0
11,475
4,557
39.7
12,167
4,137
34.0
Other Activities
63,090
32,573
51.6
10~49
244,622
106,340
43.5
50~249
41,088
26,437
64.3
4,708
3,607
76.6
TOTAL (10 or more)

INDUSTRY

82
250 or more
Table 16. Use of Customer Relationship Management (CRM) Software/System

Total No. of
Establishments with
Computers
Using CRM software/system

No. of
Establishments
290,418
48,488
16.7
1,279
149
11.7
Manufacturing
64,562
4,855
7.5
Construction
20,355
636
3.1
36,268
8,929
24.6
Transportation
11,663
1,205
10.3
16,855
1,512
9.0
9,442
2,274
24.1
20,253
14,002
69.1
8,999
581
6.5
14,010
1,315
9.4
11,475
1,140
9.9
12,167
2,570
21.1
Other Activities
63,090
9,321
14.8
10~49
244,622
39,847
16.3
50~249
41,088
7,404
18.0
4,708
1,238
26.3
TOTAL (10 or more)

INDUSTRY

250 or more
83
Table 17. ICT-based Production Innovation

Launched new
goods or services
Total No. of
Establishments
No. of
Establishments
TOTAL (10 or more)
Enabled by or
directly related
to ICT
No. of
Establishments
Not enabled by or
directly related
to ICT
No. of
Establishments
69.1
Did not launch

new goods
or services
No. of
Establishments
267,768
292,269
24,501
8.4
7,575
30.9
16,926
91.6
1,304
22
1.7
0.0
22
100.0
1,282
98.3
Manufacturing
65,098
5,443
8.4
774
14.2
4,669
85.8
59,655
91.6
Construction
20,529
488
2.4
21
4.2
467
95.8
20,041
97.6
36,431
5,019
13.8
1,138
22.7
3,880
77.3
31,413
86.2
Transportation
11,681
359
3.1
212
59.1
147
40.9
11,322
96.9
Accommodation and food

service activities
17,250
3,453
20.0
821
23.8
2,632
76.2
13,797
80.0
9,497
2,595
27.3
1,923
74.1
673
25.9
6,902
72.7
20,253
3,422
16.9
1,620
47.3
1,802
52.7
16,831
83.1
9,043
100
1.1
7.7
92
92.3
8,943
98.9

14,010
1,378
9.8
379
27.5
999
72.5
12,632
90.2
Business facilities
support services
11,644
451
3.9
117
25.9
334
74.1
11,193
96.1
Membership organizations,
repair and other personal
services
12,245
703
5.7
138
19.7
565
80.3
11,541
94.3
Other Activities
63,284
1,069
1.7
424
39.7
645
60.3
62,215
98.3
10~49
246,434
20,198
8.2
5,816
28.8
14,382
71.2
226,236
91.8
50~249
41,127
3,613
8.8
1,397
38.7
2,217
61.3
37,514
91.2
250 or more
4,708
689
14.6
362
52.5
327
47.5
4,019
85.4
INDUSTRY
Information and
communications
Financial and insurance
activities
and leasing
84
Table 18. ICT-based Business Process Innovation

Improved internal
business process
Total No. of
Establishments
No. of
Establishments
TOTAL (10 or more)
Enabled by or
directly related
to ICT
No. of
Establishments
Not enabled by or
directly related
to ICT
No. of
Establishments
Did not improve

internal business
process
No. of
Establishments
292,269
17,961
6.1
9,374
52.2
8,587
47.8
274,307
93.9
1,304
60
4.6
15
25.2
45
74.8
1,245
95.4
Manufacturing
65,098
2,984
4.6
1,044
35.0
1,940
65.0
62,114
95.4
Construction
20,529
455
2.2
91
19.9
364
80.1
20,074
97.8
36,431
2,908
8.0
1,262
43.4
1,645
56.6
33,524
92.0
Transportation
11,681
408
3.5
293
71.9
115
28.1
11,273
96.5
Accommodation and food

service activities
17,250
1,131
6.6
941
83.1
191
16.9
16,119
93.4
9,497
1,626
17.1
1,192
73.3
435
26.7
7,871
82.9
20,253
2,274
11.2
1,446
63.6
828
36.4
17,979
88.8
9,043
112
1.2
34
30.7
78
69.3
8,931
98.8

14,010
1,378
9.8
704
51.1
673
48.9
12,632
90.2
Business facilities
support services
11,644
500
4.3
190
38.0
310
62.0
11,145
95.7
Membership organizations,
repair and other personal
services
12,245
1,148
9.4
683
59.5
465
40.5
11,097
90.6
Other Activities
63,284
2,979
4.7
1,478
49.6
1,500
50.4
60,305
95.3
10~49
246,434
13,609
5.5
6,804
50.0
6,806
50.0
232,825
94.5
50~249
41,127
3,552
8.6
1,963
55.3
1,589
44.7
37,575
91.4
250 or more
4,708
800
17.0
607
75.9
193
24.1
3,908
83.0
INDUSTRY
Information and
communications
Financial and insurance
activities
and leasing
85
Table 19. Use of Cloud Computing Services

Use of Cloud Computing Services
Total No. of
Establishments
292,269
37,459
12.8
1,304
217
16.6
Manufacturing
65,098
7,214
11.1
Construction
20,529
3,299
16.1
36,431
4,140
11.4
Transportation
11,681
1,712
14.7
17,250
565
3.3
9,497
3,068
32.3
20,253
2,621
12.9
9,043
1,097
12.1
14,010
3,413
24.4
11,644
1,879
16.1
12,245
1,469
12.0
Other Activities
63,284
6,766
10.7
10~49
246,434
30,073
12.2
50~249
41,127
6,402
15.6
4,708
984
20.9
TOTAL (10 or more)

INDUSTRY

86
250 or more
Table 20. Use of Information Protection and Security Solutions (Multiple Responses)
Total No. of
Establishments
with Computers
TOTAL (10 or more)
Anti-virus/
Spam Solutions
No. of
Establishments
Intrusion Detection/
Protection/
Prevention
No. of
Establishments
Certification/
Encoding
No. of
Establishments
Other Protection/
Security Solutions
%
No. of
Establishments
281,459
265,474
94.3
178,140
63.3
131,904
46.9
113,608
40.4
1,271
1,167
91.8
750
59.0
539
42.4
396
31.2
Manufacturing
62,723
60,138
95.9
38,633
61.6
26,405
42.1
23,572
37.6
Construction
19,318
17,507
90.6
9,524
49.3
7,375
38.2
7,204
37.3
Wholesale and
retail trade
35,016
33,428
95.5
22,521
64.3
17,749
50.7
15,020
42.9
Transportation
11,197
10,521
94.0
6,218
55.5
3,809
34.0
3,738
33.4
Accommodation and
15,315
13,447
87.8
8,184
53.4
4,649
30.4
4,364
28.5
9,301
8,754
94.1
5,701
61.3
5,300
57.0
4,300
46.2
20,145
19,088
94.8
16,214
80.5
14,920
74.1
12,340
61.3
8,457
7,970
94.2
3,907
46.2
2,245
26.5
2,117
25.0
13,704
12,398
90.5
8,518
62.2
6,205
45.3
5,056
36.9
Business facilities
management and
business support
services
10,824
9,907
91.5
6,383
59.0
4,157
38.4
3,642
33.6
Membership
11,878
10,990
92.5
6,431
54.1
4,198
35.3
4,276
36.0
Other Activities
62,310
60,159
96.5
45,156
72.5
34,352
55.1
27,582
44.3
10~49
236,481
222,466
94.1
144,285
61.0
105,678
44.7
90,090
38.1
50~249
40,346
38,548
95.5
30,128
74.7
23,102
57.3
20,716
51.3
250 or more
4,631
4,459
96.3
3,727
80.5
3,124
67.4
2,801
60.5
INDUSTRY
fishing, mining and
quarrying
Information and
communications
Financial and
renting and leasing
87
Table 21. Damages from Computer Virus, Worms or Trojans

Experience of damages
Total No. of Establishments
with Computers
290,418
10,804
3.7
1,279
42
3.3
Manufacturing
64,562
2,296
3.6
Construction
20,355
1,028
5.1
36,268
1,528
4.2
Transportation
11,663
344
2.9
16,855
21
0.1
9,442
666
7.1
20,253
359
1.8
8,999
289
3.2
14,010
834
6.0
Business facilities management and business support

services
11,475
414
3.6
12,167
827
6.8
Other Activities
63,090
2,156
3.4
10~49
244,622
8,724
3.6
50~249
41,088
1,693
4.1
4,708
388
8.2
TOTAL (10 or more)

INDUSTRY
88
250 or more
Table 22. Damages from Unauthorized Access to Data and Systems

with Computers
290,418
1,687
0.6
1,279
0.0
Manufacturing
64,562
637
1.0
Construction
20,355
34
0.2
36,268
265
0.7
Transportation
11,663
53
0.5
16,855
14
0.1
9,442
177
1.9
20,253
233
1.2
8,999
0.0
14,010
139
1.0

services
11,475
45
0.4
12,167
0.0
Other Activities
63,090
86
0.1
10~49
244,622
1,289
0.5
50~249
41,088
293
0.7
4,708
105
2.2
TOTAL (10 or more)

INDUSTRY
250 or more
89
Table 23. Damages from Denial of Service (DoS) Attacks

with Computers
290,418
766
0.3
1,279
0.0
Manufacturing
64,562
114
0.2
Construction
20,355
125
0.6
36,268
214
0.6
Transportation
11,663
0.0
16,855
0.0
9,442
61
0.6
20,253
13
0.1
8,999
0.0
14,010
102
0.7

services
11,475
0.0
12,167
11
0.1
Other Activities
63,090
122
0.2
10~49
244,622
436
0.2
50~249
41,088
262
0.6
4,708
68
1.4
TOTAL (10 or more)

INDUSTRY
90
250 or more
Table 24. Damages from Leakage of Personal Information

with Computers
290,418
1,007
0.3
1,279
0.0
Manufacturing
64,562
252
0.4
Construction
20,355
0.0
36,268
82
0.2
Transportation
11,663
27
0.2
16,855
0.0
9,442
55
0.6
20,253
159
0.8
8,999
0.0
14,010
178
1.3

services
11,475
55
0.5
12,167
0.0
Other Activities
63,090
180
0.3
10~49
244,622
819
0.3
50~249
41,088
146
0.4
4,708
41
0.9
TOTAL (10 or more)

INDUSTRY
250 or more
91
Appendix 2. Questionnaire
[Article 33 of Statistics Act (Protection of Secrets)]

Matters belonging to the confidential information of individuals, corporations, organizations, etc. that have become known in the
course of collecting statistics shall be protected.
Data belonging to the confidential information of individuals, corporations, organizations, etc. that have been collected for the
collection of statistics shall not be used for any purpose other than that of collecting statistics.
Approval number
12008
[Article 32 of Statistics Act (Duty of Statistical Respondents to Answer Faithfully)/Article 41(Fine for Negligence)]
The survey on the Information Society is a nationally assigned basic survey, to which the respondents are obligated to answer faithfully,
and any refusal, interruption or negligence in answering is subject to a fine not exceeding KRW 1 million.
2015 Survey on the Information Society
ID
We (Ministry of Science, ICT and Future Planning and National Information Society Agency)
are conducting the survey on the Information Society to understand the current status and
level of informatization of businesses in South Korea, under Article 44(indicators research) of
the Framework Act on the National Informatization.
We kindly ask for your active cooperation to help establish effective informatization policies.
All data obtained during this survey will only be used for census and research purposes and
will be kept in strict confidence. We greatly appreciate your time and effort and hope that
your business/organization will prosper.
Ministry of Science, ICT and Future Planning
National Information Society Agency
? Surveyor: Focus Company (TEL) +82 2-3456-0253 (mysong@focuscompany.co.kr)
92
Region
Seoul
Busan
Daegu
Incheon
Gwangju Daejeon Ulsan
Sejong
Gyeonggi Gangwon Chungbuk Chungnam Jeonbuk Jeonnam Gyeongbuk 16 Gyeongnam 17 Jeju
Name of Business
Sample Number
Industry
Classification
Classification
Business Type
Orgnization Structure
Size
Independent Business Headquarters/main branch Factory/branch/sales office/sub branch

Sole Proprietorship
Business Corporation
Non-business Coporation
Non-coporation organization Central/local government
Instruction
1 Please answer all questions in order from the first page.
(This questionnaire is 23 pages long including the cover page)
2 All questions should be answered to by the computer/information specialist in your business/organization, at the assistant
manager level or above. If there is no computer specialist, CEO or administrative manager may respond instead.
3 Please choose only one answer unless there are directions that say otherwise.
4 Unless specified otherwise, the reference date of questions should be as of December 31, 2014. Please keep in mind that 'at
present' means December 31, 2014.
E.g.) Does your business/organization have computer(s) at present? To this question, you can answer whether your
business/organization had computer(s) as of December 31, 2014.
Supervisor: Ministry of Science, ICT and Future Planning (MSIP)

Organizer : National Information Society Agency (NIA)
Surveyor : Focus Company
http://www.msip.go.kr
The following questions are regarding your business/organization site only, not your entire business/organization.
INFORMATIZATION INFRASTRUCTURE AND USAGE
Yes/No
(For all respondents)
Answer
Go to
Did your business/organization have/

utilize computer(s) as of December 31,
2014?
1) Yes
2) No
Go to
(A computer includes a desktop, a portable computer

(e.g. a laptop, netbook, tablet PC), a handheld device
(e.g. a smartphone, personal digital assistant,
minicomputer and mainframe)
(* Including only shared (dedicated) computers
(tablet PC, PDA or smartphone), not used for personal
purposes.)
(Only for those who answered 1 to SQ1)
Classification
These questions are about the status of

computer penetration in your business/
organization.
How many of the following types of
computers did your business/
organization have (use) as of December
31, 2014?
As of Dec. 31 , 1 4
1) Desktop computers
2) Laptops (including netbooks)
3) TabletPCs (including UMPC)
(Galaxy Tab, iPad, EeePad Etc)
4) PDAs
5) Smartphones
(Galaxy, iPhone, Optimus Etc)
6) Other(please specify:
Notebook, tablet PC, PDA, and Smartphone that your business/organization

provided(including devices that are partially paid for by the business/organization))
Include Long-term (more than 6 months) rental computers.
Others: server computers, mini-computers, main frames, etc.
In case you dont know the numbers, estimate by following equation.
No. of computers as of the end of 14
= current No. as of 15? No. of the ones bought + discarded in 15
hundreds
What proportion of employees in your

business/organization routinely used
computer(s) at work?
(% of all employees)
Proportion of employees
using computers
(Routinely refers to using computer(s) at least once a

week at work)
Yes/No
This is a question regarding your

computer network facilities. Did your
business/organization have any computer
network (server) established as of
December 31, 2014?
(It refers to information devices connected via wired
and/or wireless networks for data and resource
sharing and information exchange. It includes
computers or terminals inter-connected within your
business/organization, connected to the head office
or branches, or other businesses/ organizations via
servers.)
Answer
1) Yes
2) No
tens
ones
%
93
C l a s s i f i c at i o n
Does your business/organization allow

employees to access into business system
including e-mail system, document or
programs from external (remote access)
as of December 31, 2014?
Please mark all that apply.
Mark
1) E-mail system
2) Business system (Intranet)
3) Business system external(remote access)

(document, program)
4) Didn't provide external (remote access)
Purpose
Mark
1) Use in personal tasks
Did your business/organization use ICT

in the following areas as of December 31,
2014? Please mark all that apply.
(PC, Internet, word-processor, etc.)
2) Use in unit tasks

(personnel management, accounting system, etc.)
Also, For 3) Use in integrating

organizational tasks please mark all
that apply out of 3-1), 3-2) and3-3).
3) Use in integrating organizational tasks

(ERP, EAI, etc.)
3-1) ERP (Enterprise Resource Planning)
31
3-2) CRM (Customer Relationship Management)
32
3-3) EAI (Enterprise Application Integration)
33
4) Use in collaborating with other organization

(SCM, etc.)
5) Did not use ICT at all
94
Enterprise Resource Planning (ERP) is a management tool to
collectively manage total enterprise and improve effectiveness in the

use of management resources, which enables fast and transparent
business by collectively managing business process over the
organization and sharing information.
CRM(Customer Relationship Management) is a management
technique that places the customer at its center of business activities.

CRM uses ICT to collect, integrate, manage, and analyze customer
information.
- CRM is used to collect and save customer information, to provide it to
other departments, and to make marketing related decisions regarding
prices, conducting promotions, or selecting distribution channels.
e.g.) Independently developed ERP systems / open source CRM like
Compiere, CentricCRM, OpenCRX, or SugarCRM
Enterprise Application Integration (EAI) is the convergence between
various applications and system used in the firm, through which

improves effectiveness and expandability of business, reduces
maintenance time and cost, and raise convenience.
Supply Chain Management (SCM) : A system used for maximization
of effectiveness by optimizing information flow over the supply chain

from procurement to delivery, namely, purchasing / procurement,
production, sales, logistics, and inventory management.
INTERNET USE
The Internet is a global public computer network which enables access to various communication
services including the web (W WW).
- It enables sending/receiving e-mails, search of information, online banking, data/file transfer, etc.
Yes/No
Answer
Go to
Did your business/organization have

access to the Internet (including wireless
Internet) as of December 31, 2014?
1) Yes
2) No
Go to
(All Internet connections via mobile phones, VoIP, PoS,

GPS, etc. as well as computers are included.)
(Only for those answered 1 to Q6)
How is your business/organization

connected to the Internet?
Mark
Method
1) xD SL(A DSL, VD SL etc )
2) Leased Line (E1, E3 , T1 , A TM etc . )
3) Cable m odem
(Intern et s erv ice pro vided by c able op erators , SK B
Internet Sp eed, LG U+ P rime, etc .)
4 ) Op tic Lan ( ap artm ent LA N, FTTH , De dic ated O ptic Lan

s ervic e for bus ines s, etc .)
(KT En topia, SK B Inte rnet Op tic Lan, LG U O pt ic Lan, etc .)
5) W ireles s LA N (W iFi)
(K T Olleh W iFi, SK T W iFi, LG U W iFi, etc . )
6) W ireles s Inte rnet on m obile p hone s (m obile intern et)

*Interne t acc es s v ia m obile p hones on mobile
com m unic ation s ne tworks (2 G/3 G /4G )(K T O lleh , SK T, SK
Bro adband , UZ ONE)
7 ) H igh- sp eed wirele ss Internet (W iB ro, W CDM A/H SD PA , etc .)

*A cc es s to the In ternet by c onnec ting a m odem to a
wireles s term inal suc h as a lapt op
(KT W iBr o, SK W iBro , SK T Lo g- in, e tc .)
8) O ther (Pleas e sp ec ify:

)
Sp ec ify s erv ic e prov ider and th e nam e of s ervic e. )
95
Also, please write the number of your

main method of Internet access in the
blank below.
Main Method of Internet

Access
hundreds
What proportion of employees in your

business/organization routinely used the
Internet at work? (% of all employees)
Proportion of employees
using the Internet
(Routinely refers to using the Internet at least once a

week at work.)
tens
ones
HOMEPAGE/WEBSITE MAINTENANCE
Answer
Did your business/organization have an

official website as of December 31, 2014?
Please mark one of 1) 2) and 3).
Mark
1) We have our own (sole) website.

(possession/management of an independent
website of the business/organization)
For 1) We have our own (sole) website,

please mark all that apply out of 1-1),
1-2) and 1-3).
1-1) Official homepage

(e.g. http://www.msip.go.kr)
1-2) Mobile website

(e.g. http://m.nia.or.kr)
1-3) Social Networking Service
(Twitter, Facebook, blog, mini homepages)

2) We share it with our HQs/upper organization
(contents of business/organization
included in a website of upper
organization/representative organization)
3) We do not have any
Which of the following functions did

your website offer?
96
Go to
Functions
(Only for those who answered 1 to Q7)
Go to
Mark
1 ) Ge neral P R and advertis em ent of your busin ess and

produc ts
2 ) Produc t/s ervic e list o r pric e info rmation
3 ) Cus tom iz ed func tions exc lus iv ely p rov ide d to loyal
c us tom ers (Custom iz ed w ebp age o r in form atio n only for
fr equent v is itors )
4 ) Deliv ery of p roduc ts/s erv ice s online

(s oftware, e- repo rts, e -m aterials, etc . )
5 ) Prov ision of after p urc has e serv ic es (on lin e guidanc e)

(online inq uiries, c us tom er feedb ac k , online c usto mer
serv ic es, F AQ , etc .)
6 ) W ireless Intern et serv ice s (SMS s ervic e, etc .)
7 ) Englis h v ers ion of the s ite
8 ) Servic es f or the handic app ed

(Fo llo wing web acc es s ibility g uidelines (W A c ert if ic ate) ,
inc luding alte rnate t ext, c ap tion/s c reen ins truc tion s,
audio info rmation, p rovis ion o f a c lear c olor c on tras t and
fo nt siz e, on ly- k eyb oard ac ce ss )
9 ) Mem be rship re gis tration ( joining )
1 0 ) O nline o rder
(O nline c art, paym ent, o rder track ing , etc . )
(Inc luding writing s im ple orde r s hee t online, or online
c art sys tem . In cluding interm ediating trade. )
1 1 ) Rec ruiting (re cruit in form atio n, online ap plic ation, etc .)
1 2 ) O the r (p leas e s pe cify:
Update Frequency
How often did your business/organization
update the contents of your website in the
last 12 months (from Jan. to Dec. 2014)?
*Please circle one of the following: year / month / week /

day and write the number in the blank below.
quarter / month / week / day:
No update in the last 12 months
e-Government services refer to administrative services provided by the government and other public
authorities via the Internet(including mobile Internet).
- Including services of admission, inquiry, report or etc. of public services concerning tax, customs, business
registration, policing, public health, environment and etc. and of receiving administrative information.
4 Social Insurances
www.4insure.or.kr
Korea e-Procurement System
www.g2b.go.kr
G4B business support
www.g4b.go.kr
e-Trade Portal
www.utradehub.or.kr
National Tax Service
www.nts.go.kr
e-customs system of Korea Customs Service
portal.customs.go.kr
NTS Hometax
www.hometax.go.kr
Architecture Administration System
www.eais.go.kr
Korea Civil Petition Portal
www.minwon.go.kr
Electronic Tax Bill
www.esero.go.kr
The Electronic Tax Invoice Website has been merged with the National Tax Service Home Tax as of February 23 rd, 2015.
- Having questions answered and resolving problems are also regarded as e-government, let alone acquiring information
via sites of administrative agencies or public authorities.
- Only for business affairs, does not include the use of e-government for personal purposes.
Which e-government services has your

business/organization used in the last 12
months (from Jan. to Dec. 2014)?
Services
Mark
1 ) Inform at io n se arc h an d re trieva l of

a d minis tra tive a g enc ies or pu b lic a uth orities
w eb sites
(S u c h a s s ta rt- u p a ss ista nc e inform a tion, tax
p aym ent s, leg isla tion, re cru iting in form ation , a nd
va riou s lic ens ing a nd pu b lic d a ta .)
2 ) O b ta in ing (inc lu din g d ow n lo ad in g) fo rms for c ivil

serv ic e a pp lica tion
(Do w nloa d ing form s for ta x retu rn, ta x r epor t,
perm is sion a pp lica tion , bid d ing , etc . via th e
Internet. )
3 ) S u b mittin g v ariou s d oc u men ts and fo rms

(s ub m iss ion o f tax retu rn, ta x re port, p erm iss ion
a pp lica tion, s tatis tic a l d a ta , etc . via the Interne t.)
4 ) Online p roc ess ing of c iv il s ervic e ap p lic a tions

(Pr oce ss ing all a d m inistr ativ e p roc ed u res online,
s u c h a s su b s crip tion of 4 m a jor s oc ia l ins u ra nc es ,
e- bid d ing , e -tra d e, online p a ymen ts of v a riou s
ta x a nd u tilities fee, a nd rese rva tion of p u blic
fa cilities .)
5 ) Did no t u se e - Gov ernm ent s erv ice
(Only for those who answered 1~4 to Q8)
Frequency
How often did your business/organization

use e-government services in the last 12
Go to
Go to
Mark
1) More than once a day
2) More than once a week
3) More than once a month
4) Once in three m onths
5) Once in six months
6) Once a year
97
For which of the following reasons did

your business/organization not use
e-government services in the last 12
months?
Please choose all that apply.
Mark
Reasons
1) Because we dont have any business (relevant affairs) to do

with e-Government services
2) Because they didn't provide required information or services

(Required services:
)
3) Due to concern regarding security (protection) of resources
4) Because service use was inconvenient and cumbersome.
5) Because of slow business processing and response
6) Because of the necessity of additional procedures such as inperson visits, or e-mail verification
7) Because there was a government office nearby, it was

not cumbersome to visit in person.
8) Because of a lack of information on the information or services

provided
9) Because of a lack of education(explanation) on how to use the

services
10) Other (please specify:
E-COMMERCE : PURCHASES
Electronic commerce(e-Commerce) refers to the sale (offer) or purchase (offer) of products or services,
conducted via computers and networks (including mobile commerce).
- It includes orders received or placed via Internet-enabled mobile phones (mobile commerce), but excludes orders
received via telephone, facsimile or conventional e-mail.
- The order may be with or without online payment, and orders which were cancelled or not completed are excluded
- Electronic commerce in financial and insurance sector refers to purchase of goods or services conducted over Internetmediated networks or sale of goods or services through Internet Market Places, where Internet Banking service is available.
- Conventional transactions through non-Internet based networks between financial and insurance companies are
excluded from electronic commerce.
98
(All purchases including goods, such as raw

materials, grocery, components, office
supplies, equipment, maintenance supplies,
and services such as reports, software,
online finance, accommodation,
transportation and air travel are included.)
Mark
Yes/No
Did your business/organization make

purchases (place orders) for goods or
services related to your work via
e-Commerce in the last 12 months
(from Jan. to Dec. 2014)?
If so, mark all that apply.
1) Purchases (orders) through the

Internet
2) Purchases (orders) through EDI
3) N o purchases (orders) through

e-Commerce
Go to
Go to
Purchases(orders) through the Internet

: includes website, online shopping mall, extranet, and
Internet-based mobile phones.
EDI (Electronic Data Interchange)
: A type of e-Commerce is a system that communicates electronic
data for transactions, including sending/receiving offers, transportation, and
payments between business partners. (Data interchange is conducted in a form
recognized by the computers based on the standard agreed upon by the data
communication line. Common transaction templates such as commercial
documents or public forms like customs declaration forms are transformed into
standardized e-documents and they are interchanged, saved, managed by
computers.)
(Only for those who answered 1 or 2 to Q9)

* Proportion of Internet orders (purchases)
What proportion of your business

total orders(purchases) last year
(from Jan. to Dec. 2014) did Internet
orders(purchases) represent?
(Excluding VAT)
hundreds
tens
ones
%
Total amount of purchases includes all costs of outsourcing

(raw material, consumables, supplies, equipment/machines,
materials, other kinds of products, software, services, including
rent).
E-COMMERCE : SALES
<Types of products and services your business sold (received orders)>

1. Physical products (ordered online and delivered by offline means of postal/delivery services)
: Raw materials, components, stationery, equipment, hardware, books, magazines, newspaper, etc.
(e.g. clothes/shoes/sport equipment/accessories, cosmetics, computer and peripheral, grocery, appliances, furniture/toys)
2. Digitalized products (accessed online or downloaded)

: Products which are delivered over the Internet in digitalized form, including web commodities
(e.g. educational or business-purposed contents (e-class, courses, or reports), computer/on-line games, software, video(movie, TV
program, etc.), music, mail/file sharing services, online financial or stock market information, information services such as paid contents).
3. Other services(ordered online, serviced off-line)

: These include services which are ordered online but are conducted off-line, such as travel services, accommodation,
medical services, or culinary services
(e.g. reservation for entertainment (theater, performing arts, sports, etc.), travel (travel agent, accommodation, etc.), transportation (bus,
taxi, train, or air), beauty (hair, etc.), medical (hospital, etc.), culinary(restaurant, etc.) services)
Mark
Yes/No
Did your business/organization make

sales (receive orders) for goods or
services via e-Commerce(including
mobile commerce) in the last 12 months
If so, mark all that apply.
(Orders received on behalf of other businesses/
organizations and orders that other businesses/
organizations received on behalf of your business
are included.)
Go to
1) Sales (orders) through the

Internet
2) Sales (orders) through EDI
3) No sales (orders) through

e-Commerce
Go to
Sales (orders) through the Internet

includes website, online shopping mall (market place), extranet, Internetbased mobile phones.(e.g. market place or social commerce agents such as
Coupang/Timon/Baedal-ui-Gisu are included.)
*Proportion of Internet orders (sales)

total orders(sales) last year (from Jan.
to Dec. 2014) did Internet orders(sales)
represent?
(Excluding VAT)
hundreds
tens
ones
99
%
Total amount of sales includes all sales of products or services by the

business (raw material, consumables, supplies, equipment/machines, materials,
other kinds of products, software and services).
Type of Customers
Please provide percentage breakdowns

of the value of Internet orders (sales) by
types of customers your business sold to.
(Excluding VAT)
Share of Sales
1) Other businesses
(including related businesses)

2) Households/Individual customers
3) Government/public organizations
(including non-profit organizations)
((Only for those who answered 1 or 2 to Q10)
Nationalities
Please provide percentage breakdowns

of the value of Internet orders (sales) by
nationalities of customers your business
sold to. (Excluding VAT)
1) K orean customers
2) Foreign nationals
T otal
Share of Sales
10 0%
What are the reasons that your

business/organization did not sell goods
or services via e-Commerce?
Mark all that apply.
Mark
Reasons
1) Products/services that we want to sell are
not well suited for sales over the Internet.
2) We prefer to maintain the current business

model (face-to-face sales)
3) Customers are not ready to place orders

over the Internet (lack of demand)
4) There are concerns regarding security
5) High cost
6) There are uncertainties in the

legal/regulatory framework for sales over
the Internet (c ontract, deliv ery or product
guarantee, etc .)
7) There are concerns regarding delivery
8) We lack manpower for e-Commerce
9) Other (please specify:
RFID (Radio Frequency Identification) refers to a technology that uses thin flat tags and readers attached to objects to
identify them through radio frequency signals and interwork with the existing information systems to process information.
- Applied areas : product tracking, stock management, logistics, traffic, security, safety, national defense, procurement,
agriculture/livestock, asset management, access control, etc.)
- (e.g.) e-tag weekly no-car day system, intelligent traffic card system, tracking system for agricultural products like Korean native cattle,
management of national stock/asset, certificate for wine/liquor, delivery and information provision for food/medicine, etc.
Not to be confused with the bar-code system
100
Did your business/organization use RFID

technologies as of December 31, 2014?
Yes/No
Mark
Go to
1) Yes
2) No, but we plan to use RFID within
the next 12 months
3) No. We do not plan to use RFID
within the next 12 months
Go to
Mark
Purpose
For what purpose was your business/

organization using RFID as of Dec. 31,
2014? Mark all that apply.
1) Identification (e.g. access control)
2) Inventory management (classific ation)
3) Product manufacturing procedure

management
4) Logistics management (logistics

tracking)(e.g. transportation tracking for
goods, containers, forklifts, etc.)
5) Security management (theft and forgery

management)
6) Payments management
7) Other (please specify :
Open Data refers to all types of data that public institutions process, draft, and obtain electronically, including
text, video, and audio data
< Example of Open Data Usage >
1) Ministry of Land, Infrastructure and Transports communication regarding traffic information, utilization of
roadside CCTV video files development of traffic information CCTV application
2) Utilization of the consumer price index of the city of Seoul development of pricing information application
for the city of Seoul
3) Utilization of the regional data on Korea National Oil Corporations oil prices for gas stations across the
country, LPG pricing for all LPG sellers development of gas 9 application
Yes/No
Did your business/organization use

Open Data as of December 31, 2014?
Mark
1) Yes
2) No
(Only for those who answered 2 to Q 12)
Go to
Go to
Reasons

Open Data? Please choose all that apply.
1) Do not know how to acquire Open Data
2) Low trust regarding Open Data
3) The necessary Open Data is available, but its

form and quality are not suitable for utilization
4) A lack of infrastructure for data processing

(manpower for big data processing, a lack of
hardware, etc.)
5) The data is not up-to-date
6) The intention and purpose of the business is

irrelevant to Open Data
7) Other
(Please specify:
(Only for those who answered 2 to Q 12)
Yes/No
Did your business/organization plan to

use Open Data?
Mark
Mark
1) Yes
2) No
101
C. ICT INVESTMENT AND ICT INNOVATION

Investment Area
Did your business/organization invest in

ICT in the last 12 months (from Jan. to
Dec. 2014)? Mark all that apply.
(Investment in ICT includes costs in
purchasing, building, and maintaining
hardware, software, and networks as well as
labor costs and costs for using
communication services.)
Mark
1) H ard w ar e- rel ated c osts

(p urc h ase/ esta b li shm ent/ l ease)
IC T e q ui p m en t s uc h as co mp u te r - r e la t ed co mp o ne n ts a nd
p er i p h er a l e q u ip m e nt
(Ha r d w ar e : C PU , m a in b o ar d , me mo r y , g r a p hi c c ar d , p r i nt er ,
co m mu ni ca ti o n d e v i ces ( LAN car d , hu b , sw it ch , r ou te r , et c. ))
2) Sof tw are -r ela ted c ost s

Pu r ch as e/ e st ab l i sh me n t/ le a se o f O p e r at i ng
sy st em , o f fi ce , g r ap h i c, se cu r i ty , d e v e l op m en t p r og r a m , e tc .
Co st of d e si g n /c on st r u cti o n/ co n su lt i ng / d e v e l op m en t /
up g r a d e (ch a ng e , a d d - on ), e tc . o f i nf o r ma ti o n sy s te m
(so ft wa r e : Wo r d p r o ce ss or , E xce l , Ph o to sh o p v ir u s v a cci n e,
Wi n d ow s/ Li nu x , J a v a , C + + , an d o th er b u si n es s- r e la t ed
p r og r a m s)
Go to
3) N et wo rk - rel ate d co sts

U sa g e f ee f o r w ir e (l e ss ) com m un i cat i on , a nd t he I nt er n e t,
Le a se of c om mu n ic at i on l i ne co nn e cte d to com p u te r s.
4 ) In form a tio n se rv ic e- rel ate d i nv estm ent

( sp end i ng )
Co st s fo r con t r ac ti ng o u t th e o p e r at i on a n d ma i nt en a nce
o f i nf or ma ti o n s er v ic e, ed u ca ti o n/ tr a i ni n g c os ts , l ab o r cos ts
fo r e xte r n al d i sp at ch s ta f f, e t c . /h o st in g / ho u si ng se r v i ce ,
D B b a cku p an d m an a g em en t , co st o f ha r d wa r e r e p a ir
5) Perso nnel - rel ated inv est m ent ( sp end i ng )

La b or cos ts f o r i n- h ou s e e mp l o y ee s in ch ar g e o f
i nf or m a ti o n sy s te ms , e tc.
6) Othe r C osts
E l ect r i ci ty , d i s p os ab l e , d i st r i b ut io n , fi x ed m an a g em en t c os t,
et c . o f co m p ut in g r o om .
Go to
7) N o i nv estm e nt in in form a tiz a tio n (N o sp end i ng )
102
(Only for those who answered 1~6 to Q13)
For your business/organization, which

of the following do you think was the
most important effect of the ICT
investment as of Dec. 31, 2014?
Choose three and write the numbers in
the order of importance in the table
below.
1st
2st
3st
1) Efficient business processes

(reduced time and cost, improved processes)
2) Improved customer management
5) Facilitated cooperation between companies/organizations
6) Contribution to setting up management plan
7) Contribution to setting up management plan
8) Other(please specify :
9) No effect
(Only for those who answered 1~6 to Q 13)

total sales in the past year(Jan~Dec,
2014) was invested for ICT?
* ICT investment includes hardware and
software related costs,
network(communication) operation costs,
information service related investments,
hiring costs of manpower related to ICT, etc.
*Proportion of investment for

informatization
%1
! ?
?! 1

?#
? ?!"?
? ?
10
hund
-reds
tens
ones
%
Change
Then, is there any change in the 2015

budget for ICT investment from the last
years budget (from Jan. to Dec. 2014)?
1 ) No (freeze)
2 ) Increased compared to last year

(including new investment)
3 ) Decreased compared to last year
4 ) There was no investment in 2014 nor

2015
Yes/No
For all respondents)
Has your business/organization ever

provided any informatization training or
education (ICT training) for employees as
of Dec. 2014?
(Online education, collective education
and outsourced education are included).
Mark
Mark
1) Yes
2) No
Informatization training(education) refers to education that aims at improving

people's ability to search for, collect, analyze and use information by using ICT
devices such as PDAs, MP3s and netbooks as well as computers, it includes
ICT training(education).
ICT training(education) refers to education on use of communication and
computing technologies for the production, acquisition, processing, transmission
and application of information.
e.g.) Basic education on a computer and the Internet, education on the methods
to search for, process and produce necessary information by using computers
and the Internet, and education on ICT policies, information use and ICT are
included.
This section is about innovation through ICT.
Yes /No
Mark
Go to
Did your business/organization launch

any new goods or services in the last 12
(including goods or services that are
brand-new to the market and those that
have already been in the market but
launched and released for the first time in
your business/organization)
1) Yes
2) No
Relation to ICT
Then, was the product or service that

your business/organization had
launched
enabled by or directly related to ICT?
1) Yes
2) No
103
Improvement
Has your business/organization

improved internal business processes in
terms of producing and supplying goods
or services in the last 12 months
Mark
Mark
Go to
1) Yes
2) No
Was the innovation in business process

your business/organization enabled by
or directly related to ICT?
Go to
Relation to ICT
Mark
1) Yes
2) No
11
Go to
1)
Business/Organization in possession of computers in
2)
Business/Organization not in possession of computers in
go to
go to
Open source software is a software that anyone can use without limitation due to the open source code, and
which satisfies the open source license
- Following the conditions for permission, there may be additional limitation regarding citation of the name and
rights of the programmer within the computer software patent license that allows one to create a source
code, edit, and redistribute the software.
e.g.) OS(Linux, Android, etc.), browser(Mozilla, Firefox, etc.), Middleware(Apache, Tomcat, MySQL, Cubrid, JBoss),
Application Program(LibreOffice, OpenOffice, FreeMind, Hadup, etc.), Programming Language(PHP, R, etc.)
Yes/No
Go to
Did your businesses/organizations use

open source software in the last 12
months? {from Jan. to Dec. 2014)
1) Yes
2) No, but I know about open source

software
3) No, I dont know about open

source software
Then, which of the following types of

Open source software did your
businesses/organizations use?
Mark
Go to
Type
Mark
1) Usage of OS(Operating system)
2) Database and server management

(DBMS, FTP client/server development and management,
WEB/WAS server management)
104
3) Management and automatization of computation
(Accounting, CRM/ERP/SCM, electronic commerce

management)
4) Multimedia and contents management

(Contents based on the web, video screen captures and
CD/DVD records, editing images and drafting documents
5) Development task and data backup
(CAD/CAE programming, backup and restoration)
6) Other(Specify:
What is the name of the open source

software that your
business/organization is using?
List at most 3 mainly used softwares in
the order of frequency of usage.
1.
2.
3.
Yes/No

use Open source software?
Name of Open Source SW
Mark
1) Yes
2) No
12
Teleworking(Smart work) is a flexible working practice that allows workers to work with anyone, anywhere,
anytime on a network by using ICT.
The types of teleworking are as follows
1) Working at home : Teleworking in which one works at home using ICT
2) Working at a smart work center : Teleworking in which one does not commute to the company, but instead,
works in an alternate location equipped with ICT-based facilities.
3) Mobile working : Teleworking that brings to reality the concept of everywhere office', enabling people to work offsite or
on the move by using portable ICT devices (Laptops, PDAs, smartphones, etc.)(ICT device-based approval, report, mail,
parking management, statistical surveys, food and drug supervision, gas meter reading, mail sending, etc.)
Did your business/organization adopt

teleworking (Smart Work) system as of
Dec. 31, 2014?
1) Yes
2) No
Go to
Go to
Classification
Which of the following types of

teleworking did your business adopt as
of Dec. 31, 2014? Please mark all that
apply.
Also please write the number of
employees using each type of teleworking.
Mark
Yes /No
Types
Working at
ho me
Working at
Smart
w ork
center
Mobile
w orking
Frequency
1) Mo re th a n on e da y a
week
employees
2) On ce every 8 days t o a
m on th
employees
3) On ce every 2 to 12
m on th s
employees
week
employees
m on th
employees
m on th s
employees
week
employees
m on th
employees
m on th s
employees
1st
Only for those who answered 1 to Q23)
As of Dec. 31, 2014, which of the

following benefits did you enjoy by
adopting teleworking? Select three
and rank the answer choices in the
order of importance in the table below.
No. of
Teleworkers
Mark
2st
3st
1 ) Efficient business processes

(reduced time and cost, improved processes)
2 ) Improved customer management
3 ) Improved organizational flexibility
4 ) Increased level of job satisfaction among
employees
5 ) Securing of high-quality manpower
6 ) Other(Please specify:
7 ) No benefit
P le a s e g o t o
13
105
Purpose
Mar
k
1) Our business is not well-suited to teleworking (smart work)
2) Concern over potentially lower business productivity
3) Problems related to employee assessment and personnel

management system
4) Potential trouble in internal communication
5) Other employees may be negatively influenced
6) Diminished sense of belonging to the organization
7) Concern over information leakage
8) Potential trouble in customer support
What are the reasons your business/

organization did not adopt teleworking
(smart work)? Please mark all that
apply.
9) Other(please specify :
Internet of Things, IoT is the intellectual technology or service that links various things with the internet to
allow dynamic communication of information between people and things, thing and other things, things and
systems
e.g.) Smart factory that can be remotely controlled, smart building that controls indoor temperature, the
heartbeat monitoring device for patients with arrhythmia, etc.
106
Yes/No
Did your businesses/organization use

IoT device and service as of Dec.31,
2014?
Mark
1) Yes
2) No, but I know about IOT
Go to
Go to
3) No, I dont know about IOT
For what purpose was your

business/organization using IoT device
and service as of Dec.31, 2014?
Mark all that applies.
Purpose
Mark
1) Improvement of employee productivity
2) Lowering the cost and of manpower and

maintenance
3) Lowering the cost of operating the

business/organization
4) Fortify the work environment and safety of data

security
5) Expansion of new products and new services
6) Expansion of support on a national level
7) Other
(Please specify :
Please go to
14

your business/organization not use IoT
services as of Dec.31, 2014?
Reason
Mark
1) Concern over security
2) Uncertainty regarding the earnings model
3) A lack of basic machinery for the usage of IoT

devices and services
(Connected devices, embedded sensors, etc.)
4) Lack of manpower capacity for the usage of IoT

devices and services
5) Lack of compatibility of existing products and

services
6) Low relevance with your business/organization
7) Other (Please specify:
Yes/No

use IoT devices and services ?
Mark
1) Yes
2) No
Cloud computing provides people with ICT resources such as servers, storages, databases, and
software(programs) as a service provided over the Internet, enabling them to own the resources without having
to purchase them.
<Cloud Types>
1) Type that follows the service model : SaaS, which provides application software as a service, Paas, which
provides a software development platform as a service, IaaS which provides IT infrastructure(serer, storage,
etc.) as a service
2) Type that follows the implementation method : Private cloud is one in which the business/organization
establishes and utilizes its own computer room, public cloud is one that utilizes an external service, and the
hybrid type combines characteristics of both (private: security, public: low cost, agility)
(e.g. LG U+ Webhard, NAVER Ndrive, KT Ucloud, 2ndrive, dropbox, Amazon EC2, SK Telecom Tcloud biz, Hostware IDC
Koreas FlexCloud Servers, Google App Engine/Calendar/DocsMaps, MS Office Live, IBM LotusLive, etc.)
Use
Did your business/organization use cloud

computing services in the last 12 months
Mark
1) Yes
2) No, but I know about the service
Go to
Go to
3) No, I don t know about the
service
15
107
Then, which of the following types of

cloud computing service did your
businesses/organizations use? Please
mark all that apply.
Mark
Measures
1) IaaS (Infrastructure as a Service) Supporting

computer system hardware*
(* C PU , serve r, disk, s to rage, netw ork, e tc .)
(e.g. LG U+ We bhar d, N av er N drive, KT Uc loud,
2 ndrive, Am azon EC2, Simple Stor ie s, etc .)
2) SaaS (Software as a Service)

Providing application software (program )*
as a service
(*enterpr ise software such as OS and O ffice

product)
(e.g. Duzon (Tax report, e- mail

tax/accounting module, etc.)
3) PaaS (Platform as a Service)
Providing software development platform
as a service (languages etc.)
(e.g. G oogle App Engine, etc.)
Please go to
Reasons

Cloud Computing service? Please choose
all that apply.
1)
Mark
A lack of compatibility of the preexisting system

(unable to store and utilize the existing data and data
stored on cloud simultaneously)
2) Burden of economic cost

(Unpredictable expenses that may exceed the business budget)
3) Concern regarding security
108
(Problems that may arise from imperfections of the

information system such as security accidents, hacking,
etc.)
4) Complexity of the service technology

(The technical complexity of cloud service, and difficulty in
analyzing cloud data)
5) A lack of manpower capacity in operations

(Insufficient internal infrastructure and knowledge required
to execute cloud business)
6) Low relevance with the business/organization

7) Other(Please specify:
Yes/No

use Clouding computing service?
Mark
1) Yes
2) No
16
Big Data is electronic data with enormous volume, fast data generation velocity, and data variety, which cannot
be saved/managed/analyzed through conventional methods.
e.g.) Providing personalized services through analyzing enormous volume of customer information
(selling additional insurance policies, product recommendation according to customers characteristics, etc.),
changing interior organization of a store according to analysis of weather data, customer service strategies according
to analysis of SNS data (VIP customer program), analyzing trends of various public petition and incorporating them in
policies, understanding public opinion on policies through SNS data, or calculating current population by analyzing
CCTV/air-traffic, etc.
Adoptation
Mark
1) Yes. We independently construct

and operate the analysis system
and operating platform for Big Data.
2) Yes. We utilize an external service

provider for the analysis platform.
3) Yes, we establish our own Big Data

analysis system and operation
platform, and also use external
services
4) No, But we know about Big Data
5) No. We do not know much about

Big Data
Did your business/organization adopt

Big Data technology (service) as of Dec. 31,
2014?
(Only for those who answered 1 to 3 to Q22)
For what purpose was your

business/organization using Big Data
technology (service) As of Dec.31,2014
Go to
Go to
Mark
Purpose
1 ) P rice prominen ce
( Big Data is a good substitute for preex is ting
109
functions that com es at a low cost)

2 ) Impr oved operatin g effic iency
( Big Data can shorten production period, s ervice
period, o r im pr ove pro duc tivity)

3 ) Sales impr ovement
( New sourc e of pro fit c an be disc overe d by Big
Data)
4 ) Impr oved customer s ervice
( Building co ntinuous, and strong r elationship by
c orrec t unders tanding of purc hase trends)

5 ) Us er satisfaction
( Big Data can raise managerial satis faction of

users in side the business)
6 ) C oping w ith com petition
( Big Data can help the business/organizatio n co pe
w ith th e fierce co mpetition env ir onment)

7 ) C ooperation
( Big Data can encourage e ffec tiv e and effic ie nt
c ooperatio n with alliance in c ooperativ e

re lationship)
8 ) Othe r(please s pecify:
Please Go to
17
Only for those who answered 4 or 5 to Q22)
Mark
Reason
1 ) Un satisfactory per fo rmanc e

your business/organization not use Big
Data technology (service) as of Dec.31,
2014?
(s pe ed, handling c apac ity, etc .)

(e xpec tation that Big Data s ervice s will not give a
satisfactory per formanc e)

2 ) Ec onomic c ost
(fe ar of une xpec te d ex pense s that may ex ceed
business budget)
3 ) Sec ur ity c once rns
(conc erns that imperfec tion s of the sys te m m ay
re sult in problem s such as security accidents or
hacking)
4 ) Fe ar of pers onal infor mation in fr in ge ment
(conc ern that Big Data serv ic e m ay r esult in
breac h of personal in fo rmation)

5 ) Te chnical complex ity
(te chnical or analytic diffic ulties related to Big
Data serv ic es)

6 ) Lack of in te rnal capacity for Big Data
(lack o f inner infr as tr uc tur e s uc h as IT,
know le dge , analysts, or difficulty in acquiring
sufficient data, or getting ex ternal resourc es to

c onduc t Big Data busin ess)
7 ) Lo w r ele vance w ith busines s/o rgan ization
8 ) Othe r(please s pecify:
Yes/No

use Big Data technology (service)?
Mark
1) Yes
2) No
110
MOBILE USAGE
Mobile devices refer to handheld devices that you can carry anytime and anywhere without limitation.
They enable communications and real-time data interchange without cable or line connection.
- Using mobile devices for daily business refers to using mobile devices for business at least more than once
a week.
- Using mobile devices for personal purpose is not included.(Business area : finance/accounting,
personnel/general affairs/training, development/design, procurement, production/service provision, logistics,
sales, customer support, etc.)
(e.g. : Mobile phones, smartphones, tablet PCs, PDAs, GPS, etc.)
Yes/No
(For all repondents)
Did your business/organization use

Mobile devices in the last 12 months
Mark
1)Yes
2) No
18
Go to
Go to
(Only for those who answered 1 to 23)
Did your business/organization use any

mobile device for daily business in the
last 12 months (from Jan. to Dec. 2014)?
For which of the following activities did
your business/organization use mobile
devices?Please mark all that apply.
Mark
Activities
1) For sending/receiving business correspondence
2) For searching and getting information on goods or

services
3) For purchasing goods or services(for placing orders)

(All orders made via mobile devices are included, regardless
of whether the payments are made via mobile devices.)
4) For selling goods or services(for receiving orders)

(All orders received via mobile devices are included,
regardless of whether the payments are made via mobile
devices.)
5) For access to banking or other financial services

(Banking and electronic transactions for payment, transfer,
etc. or for checking account information are included.)
6) For interacting with government/public authorities

(Search of information, e-petitions, downloading and
submission of tax report form and payment/transfer on line
are included)
7) For providing customer services

(Provision of information on prices, products and available
accounts via SMS is included.)
8) For providing(transmitting) products or services via

mobile devices
(Digitalized products or services can be transmitted via

mobile devices. So ringtones, software, music, videos,
games, etc. are applicable.)
9) For E-document approval via mobile devices
(drafting, approval, etc.)
10) For recruitment and HR training.

11) Others(please specify :
111
Please go to
(Only for those who anwered 2 to 23 )

Mobile device? Please choose all that
apply.
Reasons
1) Concern over the security of business information
and task information
2) Burden of cost in establishing a mobile device

usage system
3) Not suitable for the preexisting system and usage of

software that only supports PC
4) Concern over leakage of personal information
5) Low relevance with the business/organization
6) Other(Specify:
Yes/No
(Only for those who anwered 2 to 23 )

use Mobile device?
Mark
Mark
1) Yes
2) No
19
D. INFORMATION SECURITY
Information Security
Taking management and technological measures in order to prevent tampering, modifying, and leaking o f
information in the process of information collection, processing, storage, search, transmission, and reception
Does your business/organization have

officially defined and documented
information security policies as of Dec.
31, 2014?
(information protection (security)
policies are basis of conducting
information protection (security)
activities of a business/organization,
which follows legislative requirements
and procures organization or personnel
suitable for the business/organization in
order to sustain adequate protection
(security) level. Basic regulations for
information protection (security)
activities, basic regulations for
personnel including employees, etc. are
included.)
Yes/No
Mark
1) Yes
2) No but we plan to develop policies within the

next 12 months
3) No and dont plan to develop policies

within the next 12 months
112
In your business/organization, what was

the main method of maintaining
information security as of December 31,
2014?
Me thod
1) The information security department is in

charge of information security, full-time.
Mark
2) A relevant dep artment (comp uting center,

etc.) deals with informa tion security in
addition to its own scope of work.

3) Each department deals with its own p art of
information security
4 ) O utsourcing
5 ) O ther (p leas e sp ecify: ___ ___ ___ ___ __)
5) Information security is not managed

s ys tema tically.
20
Did your business/organization use any information security product as of Dec. 31, 2014?
If so, which of the following products was your business/organization using?
And which of the following products does your business/organization plan to use by
December 2014 (including those that you already have but plan to upgrade)?
Please mark all that apply.(Including software embedded in other security solution or OS)
Q26)
Q26-1)
2014
2015
1) Computer Anti-virus/Spam Solutions

(Computer virus vaccines (including VMS), Anti-spyware software, Spam prevention
solutions, PMS (Patch Management Systems)
2) Intrusion Detection/Protection/Prevention
(e.g.:Firewall(including Windows Firewall/Web Firewall)
IDS, IPS(Intrusion Detection/Prevention System))
3) Certification/Encoding*
*including information protection/security policies which are not products
(e.g. : Password Authorization (8 digits or more combination, half-period changes,
encoding save/transfer)
Hardware Token (Security Token)(physical security medium: USB or Smart Card, one
time password (OTP) generator)
Biometric methods (fingerprint, face, iris, vein, voice recognition)
4) Other Protection/Security Solutions

(e.g. : Back-up solutions (data back-up) (automatic, manual back-up all included)
Data back-up to off-site (outside) (Copy stored at other sites after back-up.
Including all automatic/manual)
Security services (security consulting, security management/control, etc.)
5) 14 No information security product
Product
113
6) 15 No information security product
* certification/encoding solution: software and hardware that certify/verify/recognize identities of inner users of a
business/organization, outside-users like customers, and user devices(PIN code, token, digital signature, etc.)
1) Computer Viru s Va ccines(Anti -Vi rus) : A sof tware that sea rches/del etes mal i ci ous progr ams l ik e compute r viru ses, tro jan, wo rms, and cure dama ged fi le s.
2) Ant i-spyw are : A so ftware that dete cts/removes spyware from system *spyware collects users inf ormation through th e Intern et conne ction
witho ut the users kn owing.
3) Spam Prevention Soluti on s : filters received spam(junk) mails. *spam mail; advertising mail that is un ilaterally se nt to th e unspecified
4) Pa tch Mana gement Syste ms *Patch means modifying program simply in writing pro gram.
5) Fir ewall is a so ftware that con trols access to th e net work or to t he inside of a compute r.
6) Int rusi on De tection/Prevention Sy st em : A system that dete cts abnormal usage of a compute r system in real time
7) Pa ssword Auth orizati on uses combination of 8 digits o r more , h alf-period change s, e nco ding save/transfer.
8) Hardware Token ( Security T oken) : uses physical security media like U SB, Smart Card, or one time passw ord generator. * token ; small sized
USB device or card, wh ich gen erates random codes continuously
9) Bi ometric Met hods: uses biome trics such as finger prints, f ace, ir is, vein, or voice.
10) Back-up So lut io ns ( Da ta Back-up) : *backup: means copyin g file o r material needed f or rest oration or main tenance of system o peration in
storage s like disks or the Intern et for the cont in gen cies of data deletion or damage resulting from a break-down of computer equipmen t or
acciden t. (both including automatic/ manual back-up)
11) Data Back-up t o o ff -site ( outside) means addition ally sto rin g back-up copy of compute r file s or data at other areas except the e xisting
back-up place. (both including automatic/ manual back -up)
21
Yes/No
Does your business/organization

install/operate CCTV as of Dec. 31, 2014?
If so how many of them are
installed/operated?
(CCTV only indicates closed circuit
television at fixed location or network
cameras.)
1) Yes
2) No
Yes/No
Does your business/organization

install/operate video EDR for cars as of
Dec. 31, 2014? If so, how many are you
install/operate?
Mark
Mark
1) Yes
2) No
ten
thousands
thousands
Hund
reds
ten
thousands
thousands
tends
Hund
reds
tends
ones
ones
(video EDR only indicates an event data recorder

that records video of outside of a car.)
This section is about ICT security damage

ICT security damage
- ICT security damage is accompanied with software damage, data leakage or time loss. Damages that have
been detected by information security products such as vaccine programs and successfully
prevented or cleaned up are excluded.
Information protection or judicial institutions
- Korea Internet Security Center of Korea Internet and Security Agency
- National Cyber Security Center/ Cyber Report Center of National Intelligence Service
- Cyber Terror Response Center of National Police Agency
- Internet Crime Investigation Center of Supreme Prosecutors Office
This is about the status of ICT security damages. Has your business/organization
experienced any damage from ICT security problems in the last 12 months (from Jan. to
Dec. 2014)? Mark all that apply.
114
(Only for those who experienced ICT security damages)
Then, has your business/organization reported such damages to an information protection

institution or a judicial institution? Mark all that apply.
(Only for those who experienced ICT security damages)
And was there any financial expense for the damage cleanup? Mark all that apply.
Damage
Q 29)
Q 29-1)
Q 29-2)
Damage
Damage
Financial
ex perience
report
s pending
1) Computer virus/Worm/Trojan attacks
2) Unauthorized access to in-house computer systems or data
3) Denial Of Service(DoS) attacks
4) Personal information leakage /exposure
? Please Go to
5) Other (specify:
6) Did not experience any of the above damages
*DoS(Denial of Service) refers to an attempt to disturb normal operation of systems by attacking communication
networks or systems with massive amount of data packets.
DATA CLASSIFICATION QUESTIONS

The data obtained here will be processed and used for classification purpose only and will not be us ed for
a ny other purpose.
Please provide the number of persons

employed [employees] in your
business/organization as of December 31,
2014, by gender.
How much is your

business/organizations approximate
sale[budget] of year 2014?
Male
employees
Female
employees
Sales (Budget)
KRW
(National/Local government should write budget

and not sales.)
Respondent Profile
Address
Name
115
Telephone :
Contact Information
Email :
Please check the box if you prefer to be provided with the survey results.
Department/position
Thank you for time and effort
116

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Korea's ICT Statistics at a Glance

GNI and GDP

(USD 1 hundred million)

2007 2008 2009 2010 2011 2012 2013 2014

GNI (at current prices) /

GDP (at current prices)

Access to and use of ICT by Businesses

(Unit : %, All businesses with 10 or more employees)

2012 2013 2014

Internet Usage Rate by the Socially Disadvantaged

Computer Penetration Rate by the Socially Disadvantaged Households

Total Households (%)

Average Rate of the Socially

ICT and GDP Growth Rate

200 7 2008 2009 2010 2 011 2012 2013 2014

All Industries' GDP

ICT Sectors' GDP /

GDP Growth Rate /

Grow th Rate of ICT

2007 2008 2009 2010 2011 2012 2013 2014

ICT and Balance of Trade

Contribution of ICT Sector to Economic Growth

2007 2008 2009 2010 2011 2012 2013 2014

GDP Growth Rate (%) /

(unit : USD 1 hundred Millio n)

2007 2008 2009 2010 2011 2012 2013 2014

Import Trends of All Industries and ICT Industry

(unit : USD 1 hundred Million)

(unit : USD 1 hundred Million)

2007 2008 2009 2010 2011 2012 2013 2014

All Industries Exports

3,715 4,220 3,635 4,664 5,552 5,482 5,596 5,596

All Industries Imports

ICT Industry Exports

1,301 1,312 1,209 1,539 1,566 1,552 1,694 1,739

ICT Industry Imports

All Industries % Change 14.1 13.6 -13.9 28.3 19.0 -1.3

All Industries % Change 15.3 22.0 -25.8 31.6 23.3 -0.9

ICT Industry % Change

ICT Industry % Change

5.4 -15.6 21.9

ICT Industry's Export/Import Share

ICT and Consumer Price Index(CPI)

CPI Growth Rate/left

ICT Industry's Export Share

ICT Industry's Import Share

ICT sector CPI Growth

CPI /right axis

100.0 104.0 106.3 107.7 109.0

ICT sector CPI

ICT and Producer Price Index(PPI)

PPI Growth Rate/left

ICT sector PPI Growth

88.9 96.5 96.3 100.0 106.7 107.5 105.7 105.2

ICT sector PPI Rate/right

Share of Financial Transactions by Delivery Channel

Fixed (Wired) Broadband Subscriptions

Number of .Kr Domains

(unit : 1,000 domains)

2007. 2008. 2009. 2010. 2011. 2012. 2013. 2014.

1,001 1,064 1,077 1,088 1,094 1,050 1,031

Korea Internet & Security Agency(KISA)

Number of IPv4 Address