Information technology in health care has the potential to improve the quality

and reduce the cost of health care. Electronic health Record is the main
component of IT in medical care. EHR is an individual health record shared
among different agencies. Electronic health record is defined an as a set of
applications including a computerized patient record with a clinical data
repository and some clinical decision support capabilities (Kateryna Fonkych and
Roger Taylor, 2005).
The Effect Of Health Information Technology On Quality In U.S.
Hospitals By Jeffrey S. McCullough, Michelle Casey, Ira Moscovice, and
Shailendra Prasad
The researchers have concluded that the use of computerized physician order
entry and electronic health records resulted in significant improvements in two
quality measures, with larger effects in academic than nonacademic hospitals.
They have concluded that achieving substantive benefits from national
implementation of health IT may be a lengthy process. It was estimated in 2010
that clinical IT may yield savings of up to $142 billion annually (Hillestad R, et.
al,2005). A study has shown that health IT may improve clinical quality, partly
through the reduction of errors after its adoption (Kuperman G, Gibson R, 2003).
Researchers have identified relationships between process quality measures and
health IT systems through consultations with a wide range of experts, including
physicians, nurses, and other providers; administrators; and health informatics
practitioners and consultants.

Method used: Multiple Regression

They have used multivariate regression techniques to measure the effect of
health IT on each quality measure independently.

Study Limitations this study tells us of how health IT influences quality;

however, they do have important limitations. First, IT did not study all of health
ITs potential benefits. Second, It did not track important variations in the
individual hospitals health IT investments.

Hillestad R, Bigelow J, Bower A, Girosi F, Meili R, Scoville R, et al. Can electronic

medical record systems transform health care? Potential health benefits, savings,
and costs. Health Aff (Millwood). 2005; 24(5):110317.
Fonkych K, Taylor R. The state and pattern of health information technology
adoption. Santa Monica (CA): RAND Corporation; 2005
Kuperman G, Gibson R. CPOE: benefits, costs, and issues. Ann Intern Med.
2003;139(1);319

Impact of Information Technology on Service Quality of Health Care

Services
-by N.Rajagopal Associate Professor School of Business, Leadership and
Management (SBLM), Karunya University, Coimbatore, India
Researcher has analysed the relationship between HIT and quality of health care
services. Computer-based information and communication technologies continue
to transform the delivery of health care services. HIT is viewed as the most
promising tool for improving the overall quality, safety and efficiency of the
health delivery system (Chaudhry B. et.al.,2006). Many studies show that HIT is
essential for quality improvement in health (Balas et.al., 2000; Lobach and
Hammond, 1994). An important reason for governments interest in investing
electronic health delivery is to avail best medical expertise with low cost (Gupta,
2008). It was found that information technology has a positive impact on
productivity and has provided significant value for consumers (Hitt and
Brynjolfsson, 1996). Researcher has concluded that Health delivery system has
been considerably improved with the adaption of technology. It could help in
bringing precision in medical test and reduction in workload.
Method: Anova with Health Technology as dependent variable and Health
delivery, quality administration, accessibility to information, Precision and
reduction of work load as independent variables.

Balas, E.A., Weingarten, S., Garb., C.,T., Blumenthal., D., Boren., S.,A. & Brown,
G,D.,(2000). Improving preventive care by prompting physicians, .Arch Intern
Med, 160(3),301-308.
Chaudhry B., Wang, J., Wu S, Maglione, M., Mojica, W., Roth, E., Morton, S.C. &
Shekelle, P.G., (2006). Systematic review: Impact of health information
technology on quality, efficiency, and costs of medical care, Ann Intern Med,
16;144(10):742-52
Gupta, A., Goyal, R.K., Joiner, K A & Saini, S., (2008). Outsourcing in the
Healthcare Industry: Information Technolog, Intellectual Property, and Allied
Aspects,.Information Resources Management Journal, 21(1), 1-26
Hitt, Lorin & Brynjolfsson, E., (1996). Productivity, Profit and Consumer Welfare:
Three Different Measures of Information Technologys Value, MIS Quarterly,
Proceedings of the International Conference on Information Systems, 1994,
Vancouver, British Columbiapp. 121-142.
Lobach, D.F., Hammond, W.E., (1994). Development and evaluation of a
computer-assisted management protocol (CAMP): improved compliance with care
guidelines for diabetes mellitus, .Proc Ann Symp Comp Applications Med Care,
787-791