Copilot Services Technical Alert

Enabling SNMP Traps on Storage Center OS

6.7.x causes SNMP Services to Fail

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Copilot Services Technical Alert

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Document Audience
This document is intended for Business Partner and End User distribution. The content of
this document may be shared with Business Partners and/or end Users as needed.

Document Revision
Date
2016.04.13

Dell

Revision
A

Description
Initial release of document

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Copilot Services Technical Alert

ALERT
This alert pertains to SNMP Functionality on Storage Center OS 6.7.x. It contains specific
information related to system features and/or functionality.

Alert:
SNMP functions are disabled on all Storage Center systems by default and are not required
for day to day operations. In Storage Center OS 6.7.x, where SNMP Traps are enabled, the
SNMP services can crash leaving SNMP inoperable.
SNMP works without issue if Traps are disabled and only the standard polling portion of
SNMP is utilized. With this configuration all events are still received by the SNMP
server/appliance, but only when polled. This would mean that alerts/notifications would
not be sent to the SNMP server/appliance in real-time.

Workaround:
Stop SNMP Trap service on Storage Center from Enterprise Manager or System Explorer
web interface.

Resolution:
It is recommended to follow the workaround listed above if SNMP functionality is desired.
Storage Center 6.7.10 is scheduled to include the fix for this issue. This new version is
expected to be available by the end of July 2016.

Affected versions:
Current released versions of Storage Center OS 6.7.x

Dell

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