Академический Документы
Профессиональный Документы
Культура Документы
False
2. Production refers to all the activities involved in producing products, while operations
refers to the physical process of transforming resources into goods and services.
True
False
False
False
5. Operations management refers to those processes used in making both tangible and
intangible products.
True
False
6. The number of steps in the transformation process is always the same, no matter
what the good or service.
True
False
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
7. If an employee is involved with transforming resources into goods and services, then
he is in
A.
B.
C.
D.
E.
marketing.
financing.
human resources.
operations management.
budgeting.
8. If an employee is associated with producing goods, services, and ideas that satisfy
the needs of customers, then she works most closely with
A.
B.
C.
D.
E.
financing.
budgeting.
production.
human resources.
operations.
A.
B.
C.
D.
E.
service companies.
all organizations, regardless of product.
manufacturing companies.
idea consultants.
government agencies.
A.
B.
C.
D.
E.
customer service.
inputs and outputs.
product development.
pricing.
promotion.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
12. Viewed from the perspective of operations, the money used to purchase a
carpenter's tools and the electricity used to run his power saw are
A.
B.
C.
D.
E.
processes.
outputs.
inventory.
inputs.
maintenance costs.
13. From an operations perspective, food sold at a restaurant and services provided by a
plumbing company are
A.
B.
C.
D.
E.
processes.
inputs.
outputs.
inventory.
costs.
14. To ensure quality and efficiency, operations managers take ________ at various points
in the transformation process and compare them to established standards.
A.
B.
C.
D.
E.
breaks
adjustments
calculations
marketing research
feedback
A.
B.
C.
D.
E.
A.
B.
C.
D.
E.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Essay Questions
17. Describe the transformation process, from inputs to outputs, for a good or service of
your choosing.
19. For most organizations, the ultimate goal of the transformation process is to produce
outputs that are worth more than the combined costs of inputs.
True
False
20. Different kinds of transformation processes take place in organizations that provide
services.
True
False
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
21. In a nonprofit organization like Habitat for Humanity, inputs such as money,
materials, information, and volunteer time and labor are used to transform raw
materials into homes for needy families.
True
False
22. Manufacturers and service providers differ in the nature and consumption of their
output.
True
False
23. Service providers are generally less labor-intensive because of the high degree of
customization.
True
False
24. Variations in demand, service requirements, and the intangibility of the product make
measuring productivity more difficult for manufacturers.
True
False
25. Which of the following is not a point of difference between service providers and
manufacturers?
A.
Services are more labor-intensive
B.
Manufacturing has more uniform outputs
C. Services do not undergo a transformation process
D. It is straightforward to measure manufacturing productivity
E. Services have less control over the variability of their inputs
26. To receive a haircut, you generally have to go to a barbershop or salon. To which of
the following characteristics does this pertain?
A.
B.
C.
D.
E.
Uniformity of inputs
Uniformity of outputs
Labor required
Measurement of productivity
Nature and consumption of output
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27. Why do the products of service providers tend to be more customized than those of
manufacturers?
A.
B.
C.
D.
E.
28. Money, employees, time, and equipment represent an airline's ________ to the
transformation process.
A.
B.
C.
D.
E.
outputs
inputs
products
services
intangibles
29. For most organizations, the ultimate objective is for produced outputs to be
A.
B.
C.
D.
E.
easy to develop.
tangible, hard goods.
inexpensive.
worth more than the costs of input.
equal to the costs of input.
30. The fact that a hairdresser gives each customer a different haircut relates to which of
the following points of difference between service providers and manufacturers?
A.
B.
C.
D.
E.
A.
B.
C.
D.
E.
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A.
B.
C.
D.
E.
A.
B.
C.
D.
E.
A.
B.
C.
D.
E.
Essay Questions
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
37. A company that uses a fixed-position layout is often called a project organization
because it is involved in large, complex projects.
True
False
False
False
40. Modular design allows products to be repaired quickly, but the components are often
expensive.
True
False
41. Taxes are an important consideration when deciding where to locate a production
facility.
True
False
False
43. If ABC Computer Company is determining demand for its future products and how
much consumers are willing to pay, the company will likely rely on
A.
B.
C.
D.
E.
the economy.
marketing research.
the competition.
the past.
intuition.
A.
B.
C.
D.
E.
A.
B.
C.
D.
E.
flexible manufacturing.
modular design.
customization.
specialization.
varied engineering.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
A.
all customers want plants nearby.
B.
transportation costs are prohibitively high.
C.
delivery speed is not very important.
D.
proximity to market is not very important.
E. they involve the evaluation of a number of important factors and the costs are
high.
48. A company that manufactures large products, such as houses or bridges, may require
that all resources be brought to a central location during production. This type of
facility layout is called
A.
B.
C.
D.
E.
fixed-position.
product.
line.
central control.
assembly line.
A.
B.
C.
D.
E.
50. A metal fabrication plant with a cutting department, a drilling department, and a
polishing department would likely use which of the following layouts?
A.
B.
C.
D.
E.
Fixed position
Horizontal position
Process
Geographical
Customer based
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
51. A hospital having an x-ray, obstetrics, emergency room, and other units probably
would best be classified as a(n)
A.
B.
C.
D.
E.
intermittent organization.
project organization.
continuous manufacturing organization.
fixed organization.
HMO.
52. An organization that creates many products with similar characteristics, such as
automobiles, television sets, or vacuum cleaners, would most likely be which of the
following types of organizations?
A.
B.
C.
D.
E.
Continuous manufacturing
Intermittent manufacturing
Project manufacturing
Assembly line
Fixed-position
Essay Questions
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
54. How have computers and robots influenced the operations of business?
55. A just-in-time inventory management system saves money and requires less storage
space by using smaller amounts of materials that arrive just when they are needed.
True
False
56. Operations managers have little concern for supply-chain management activities.
True
False
57. Managing finished products and packaging them are activities most closely
associated with marketing.
True
False
False
59. The majority of companies purchase all materials needed to make their finished
products.
True
False
60. A planning system that schedules the precise quantity of materials needed for
production is called a just-in-time system.
True
False
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
61. Which of the following activities is not included in supply chain management?
A.
B.
C.
D.
E.
62. All activities involved in obtaining and managing raw materials and component parts,
managing finished products, packaging them, and getting them to customers are part
of
A.
B.
C.
D.
E.
resource management.
supply chain management.
engineering.
finance.
strategic planning.
A.
B.
C.
D.
E.
consumption.
disposition.
acquisitions.
procurement.
budgeting.
A.
B.
C.
D.
E.
consumer behavior.
capital expenditures.
purchasing.
buyer behavior.
acquisitions.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
65. The process of determining how many supplies and goods are needed, keeping track
of quantities on hand, each item's location, and who is responsible for it is called
A.
B.
C.
D.
E.
66. The term used to refer to the raw materials, components, completed or partially
completed products, and pieces of equipment a firm uses is
A.
B.
C.
D.
E.
inventory.
order quantities.
production.
tangibles.
intangibles.
67. Materials that have been purchased to be used in making other products are included
in
A.
B.
C.
D.
E.
finished inventory.
partial inventory.
raw materials inventory.
supplier inventory.
components parts inventory.
68. A model that identifies the optimum number of items to minimize the costs of
managing them is called
A.
B.
C.
D.
E.
just-in-time management.
flexible scheduling.
material requirements planning.
the economic order quantity model.
logistics.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
69. Minimizing inventory by providing an almost continuous flow of items from suppliers
to the production facility is referred to as
A.
B.
C.
D.
E.
just-in-time management.
economic ordering.
material requirements planning.
logistics.
operations management.
70. A planning system that schedules the precise quantity of materials needed for
production is called
A.
B.
C.
D.
E.
just-in-time management.
material-requirements planning.
economic order quantities.
flexible scheduling.
cycle time management.
Essay Questions
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
72. What considerations must managers make after materials have been procured and
their use has been determined?
73. The ISO 9000 is a series of international quality management standards for
organizations.
True
False
False
75. The degree to which a good or service meets the demands and requirements of
customers is called customer satisfaction.
True
False
False
False
False
A.
When inspection tests are destructive
B. When every product absolutely must be tested because of human life and safety
C.
To assess the quality of services
D. To assess the quality of work-in-process goods
E. Sampling is generally used in conjunction with inspection tests
80. It is especially difficult to measure quality characteristics when
A.
B.
C.
D.
E.
81. Quality
A.
B.
C.
D.
E.
82. The degree to which a good or service meets the demands and requirements of
customers is called
A.
B.
C.
D.
E.
efficiency.
productivity.
quality.
effectiveness.
customer satisfaction.
83. The processes an organization uses to maintain its established quality standards are
called
A.
B.
C.
D.
E.
quality control.
implementation.
inspections.
operations management.
total quality management.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
84. The system in which management collects and analyzes information about the
production process to pinpoint quality problems in the production system is called
A.
B.
C.
D.
E.
A.
B.
C.
D.
E.
inspection.
establishing standards.
sampling.
implementation.
correction.
A.
B.
C.
D.
E.
A.
B.
C.
D.
E.
efficiency.
sampling.
appraisal.
effectiveness.
specifications.
88. It is desirable to test only a sample of the product in all of the following
circumstances except when
A.
inspection procedures are expensive.
B.
elaborate testing equipment is required.
C. testing takes a significant number of hours to complete.
D.
the product is destroyed by sampling.
E. sampling is the cheapest option and does not destroy the product
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Essay Questions
A.
To release a new line of sandwiches
B. To start selling its food products in grocery stores
C.
To diversify into selling pizzas
D.
To start selling insurance
E. McKing wants to keep selling the same products it always has
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
92. What is the problem with McKing's plan to start selling 16" pizzas?
A.
There is no market for 16" fast food pizzas
B. McKing's target market does not eat very much pizza
C. The pizzas are too expensive for the average consumer
D. The pizzas are too large to be passed through existing drive-through windows
E. McKing's franchisees do not want to sell pizza
Essay Questions
93. What mistake did McKing make in approaching the introduction of pizza?
94. How could this product introduction have been coordinated to avoid the problems
that were encountered?
95. If you were an executive at McKing, how would you proceed with the introduction of
pizza into the restaurants?
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
1.
2.
3.
Blooms: Remember
Learning Objective: 08-01 Define operations management; and differentiate between operations and
manufacturing.
Level of Difficulty: 1 Easy
Topic: The Nature of Operations Management
4.
5.
6.
The number of steps in the transformation process is always the same, no matter
what the good or service.
FALSE
The number of steps in the transformation process can vary greatly from one to
many steps.
7.
A.
B.
C.
D.
E.
marketing.
financing.
human resources.
operations management.
budgeting.
8.
If an employee is associated with producing goods, services, and ideas that satisfy
the needs of customers, then she works most closely with
A.
B.
C.
D.
E.
financing.
budgeting.
production.
human resources.
operations.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
9.
10.
A.
B.
C.
D.
E.
service companies.
all organizations, regardless of product.
manufacturing companies.
idea consultants.
government agencies.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
11.
A.
B.
C.
D.
E.
customer service.
inputs and outputs.
product development.
pricing.
promotion.
12.
A.
B.
C.
D.
E.
processes.
outputs.
inventory.
inputs.
maintenance costs.
Inputs are the resourcessuch as labor, money, materials, and energythat are
converted into outputs.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
13.
A.
B.
C.
D.
E.
processes.
inputs.
outputs.
inventory.
costs.
Outputs are the goods, services, and ideas that result from the conversion of
inputs.
14.
A.
B.
C.
D.
E.
breaks
adjustments
calculations
marketing research
feedback
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
15.
A.
B.
C.
D.
E.
16.
A.
B.
C.
D.
E.
The transformation process occurs in the production of both goods and services in
all organizations, including nonprofits.
Essay Questions
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
17.
Describe the transformation process, from inputs to outputs, for a good or service
of your choosing.
Students' answers will vary depending on the product they choose. Refer to the
furniture example in the book for a template.
18.
19.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
20.
21.
22.
Manufacturers and service providers differ in the nature and consumption of their
output.
TRUE
Manufacturers and service providers differ in several respects, including the nature
and consumption of their output, the uniformity of outputs, the uniformity of
inputs, the labor required, and the measurement of productivity.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
23.
Service providers are generally less labor-intensive because of the high degree of
customization.
FALSE
Service providers are generally more labor-intensive because of the high level of
customer contact, perishability of the output (must be consumed immediately),
and high degree of variation of inputs and outputs (customization).
24.
25.
Which of the following is not a point of difference between service providers and
manufacturers?
A.
B.
C.
D.
E.
Blooms: Understand
Learning Objective: 08-02 Explain how operations management differs in manufacturing and service firms.
Level of Difficulty: 2 Medium
Topic: The Nature of Operations Management
26.
A.
B.
C.
D.
E.
Uniformity of inputs
Uniformity of outputs
Labor required
Measurement of productivity
Nature and consumption of output
Most services are consumed at the point of production. Hence, in order to get a
haircut, one generally must go to an establishment that cuts hair.
27.
Why do the products of service providers tend to be more customized than those
of manufacturers?
A.
B.
C.
D.
E.
Services are more likely to incorporate the specific needs of individual customers
into the service provision, resulting in more "customized" products.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
28.
A.
B.
C.
D.
E.
outputs
inputs
products
services
intangibles
29.
A.
B.
C.
D.
E.
easy to develop.
tangible, hard goods.
inexpensive.
worth more than the costs of input.
equal to the costs of input.
For most organizations, the ultimate objective is for the produced outputs to be
worth more than the combined costs of the inputs.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
30.
The fact that a hairdresser gives each customer a different haircut relates to which
of the following points of difference between service providers and
manufacturers?
A.
B.
C.
D.
E.
Manufacturers and service providers also differ in the uniformity of their output,
the final product. Because of the human element inherent in providing services,
each service tends to be performed differently; if a barber or stylist performs 15
haircuts in a day, it is unlikely that any two of them will be exactly the same.
31.
A.
B.
C.
D.
E.
Service providers are generally more labor-intensive (require more labor) because
of the high level of customer contact, perishability of the output (must be
consumed immediately), and high degree of variation of inputs and outputs
(customization).
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
32.
A.
B.
C.
D.
E.
The actual performance of the service typically occurs at the point of consumption.
33.
A.
B.
C.
D.
E.
34.
A.
B.
C.
D.
E.
Manufacturers are more capital intensive than services providers, who are more
labor intensive.
Learning Objective: 08-02 Explain how operations management differs in manufacturing and service firms.
Level of Difficulty: 2 Medium
Topic: The Nature of Operations Management
Essay Questions
35.
Service providers are generally more labor-intensive (require more labor) because
of the high level of customer contact, perishability of the output (must be
consumed immediately), and high degree of variation of inputs and outputs
(customization).
36.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
37.
38.
39.
40.
Modular design allows products to be repaired quickly, but the components are
often expensive.
TRUE
Modular design allows products to be repaired quickly, thus reducing the cost of
labor, but the component itself is expensive, raising the cost of repair materials.
Blooms: Remember
Learning Objective: 08-03 Describe the elements involved in planning and designing an operations system.
Level of Difficulty: 1 Easy
Topic: Planning and Designing Operations Systems
41.
42.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
43.
If ABC Computer Company is determining demand for its future products and how
much consumers are willing to pay, the company will likely rely on
A.
B.
C.
D.
E.
the economy.
marketing research.
the competition.
the past.
intuition.
Marketing research can also help gauge the demand for a product and how much
consumers are willing to pay for it.
44.
A.
ensuring that every product has the same quality.
B. that similar products, manufactured by different companies, all operate in the
same manner.
C. making identical, interchangeable components or products.
D. making the exact product a particular customer needs or wants.
E. making an item in self-contained units that can be interchanged to create
different products.
Standardization is making identical, interchangeable components or even
complete products.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
45.
A.
B.
C.
D.
E.
With standardization, a customer may not get exactly what he or she wants, but
most firms that manufacture products in large quantities for many customers have
found that they can make them cheaper and faster by standardizing designs.
46.
A.
B.
C.
D.
E.
flexible manufacturing.
modular design.
customization.
specialization.
varied engineering.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
47.
A.
all customers want plants nearby.
B.
transportation costs are prohibitively high.
C.
delivery speed is not very important.
D.
proximity to market is not very important.
E. they involve the evaluation of a number of important factors and the costs are
high.
When a company decides to relocate or open a facility at a new location, it must
pay careful attention to factors such as proximity to market, availability of raw
materials, availability of transportation, availability of power, climatic influences,
availability of labor, community characteristics (quality of life), and taxes and
inducements.
48.
A.
B.
C.
D.
E.
fixed-position.
product.
line.
central control.
assembly line.
A company using a fixed-position layout brings all resources required to create the
product to a central location.
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49.
A.
B.
C.
D.
E.
50.
A.
B.
C.
D.
E.
Fixed position
Horizontal position
Process
Geographical
Customer based
Firms that use a process layout organize the transformation process into
departments that group related processes. A metal fabrication plant, for example,
may have a cutting department, a drilling department, and a polishing
department.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
51.
A hospital having an x-ray, obstetrics, emergency room, and other units probably
would best be classified as a(n)
A.
B.
C.
D.
E.
intermittent organization.
project organization.
continuous manufacturing organization.
fixed organization.
HMO.
A hospital may have an X-ray unit, an obstetrics unit, and so on. These types of
organizations are sometimes called intermittent organizations, which deal with
products of a lesser magnitude than do project organizations, and their products
are not necessarily unique but possess a significant number of differences.
52.
A.
B.
C.
D.
E.
Continuous manufacturing
Intermittent manufacturing
Project manufacturing
Assembly line
Fixed-position
Essay Questions
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
53.
Sustainability deals with reducing the consumption of resources and the long-term
well-being of the planet, including natural entities and the interactions of
individuals, organizations, and businesses. Sustainability issues are becoming
increasingly important to stakeholders and consumers, as they pertain to the
future health of the planet.
Manufacturers increasingly are taking steps to reduce waste, recycle, conserve
energy, and use renewable energy not only to protect the environment, but can
also gain the support of stakeholders. Green operations and manufacturing can
improve a firm's reputation and customer and employee loyalty that leads to
improved profits.
54.
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55.
56.
57.
Managing finished products and packaging them are activities most closely
associated with marketing.
FALSE
Also called logistics, supply chain management includes all the activities involved
in obtaining and managing raw materials and component parts, managing finished
products, packaging them, and getting them to customers.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
58.
59.
The majority of companies purchase all materials needed to make their finished
products.
FALSE
Often, companies can make some components more economically and efficiently
than can an outside supplier. Firms also sometimes find that it is uneconomical to
make or purchase an item, and instead arrange to lease it from another
organization.
60.
A planning system that schedules the precise quantity of materials needed for
production is called a just-in-time system.
FALSE
Material-requirements planning is an inventory management system that
schedules the precise quantity of materials needed to make a product.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
61.
A.
B.
C.
D.
E.
Supply chain management includes all the activities involved in obtaining and
managing raw materials and component parts, managing finished products,
packaging them, and getting them to customers.
62.
All activities involved in obtaining and managing raw materials and component
parts, managing finished products, packaging them, and getting them to
customers are part of
A.
B.
C.
D.
E.
resource management.
supply chain management.
engineering.
finance.
strategic planning.
Supply chain management includes all the activities involved in obtaining and
managing raw materials and component parts, managing finished products,
packaging them, and getting them to customers.
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63.
A.
B.
C.
D.
E.
consumption.
disposition.
acquisitions.
procurement.
budgeting.
64.
A.
B.
C.
D.
E.
consumer behavior.
capital expenditures.
purchasing.
buyer behavior.
acquisitions.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
65.
The process of determining how many supplies and goods are needed, keeping
track of quantities on hand, each item's location, and who is responsible for it is
called
A.
B.
C.
D.
E.
Inventory control is the process of determining how many supplies and goods are
needed and keeping track of quantities on hand, where each item is, and who is
responsible for it.
66.
The term used to refer to the raw materials, components, completed or partially
completed products, and pieces of equipment a firm uses is
A.
B.
C.
D.
E.
inventory.
order quantities.
production.
tangibles.
intangibles.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
67.
Materials that have been purchased to be used in making other products are
included in
A.
B.
C.
D.
E.
finished inventory.
partial inventory.
raw materials inventory.
supplier inventory.
components parts inventory.
Raw materials inventory includes all the materials that have been purchased to be
used as inputs for making other products.
68.
A model that identifies the optimum number of items to minimize the costs of
managing them is called
A.
B.
C.
D.
E.
just-in-time management.
flexible scheduling.
material requirements planning.
the economic order quantity model.
logistics.
The economic order quantity model identifies the optimum number of items to
order to minimize the costs of managing (ordering, storing, and using) them.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
69.
A.
B.
C.
D.
E.
just-in-time management.
economic ordering.
material requirements planning.
logistics.
operations management.
70.
A planning system that schedules the precise quantity of materials needed for
production is called
A.
B.
C.
D.
E.
just-in-time management.
material-requirements planning.
economic order quantities.
flexible scheduling.
cycle time management.
Essay Questions
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
71.
72.
What considerations must managers make after materials have been procured and
their use has been determined?
Managers must consider routing and scheduling. Routing means determining the
sequence of operations through which the product must pass. The sequence
depends on the product specifications developed by the company's engineering
department. Once routing has been determined, the actual work can be
scheduled. Scheduling assigns the tasks to be done to departments or even
specific machines, workers, or teams.
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73.
74.
75.
The degree to which a good or service meets the demands and requirements of
customers is called customer satisfaction.
FALSE
Quality is the degree to which a good or service meets the demands and
requirements of customers.
76.
Blooms: Remember
Learning Objective: 08-05 Assess the importance of quality in operations management.
Level of Difficulty: 1 Easy
Topic: Managing Quality
77.
78.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
79.
A.
When inspection tests are destructive
B. When every product absolutely must be tested because of human life and
safety
C.
To assess the quality of services
D.
To assess the quality of work-in-process goods
E. Sampling is generally used in conjunction with inspection tests
Because inspection tests can destroy the thing being inspected, sampling is
generally used to assess quality. For example, when a light bulb is tested, it is used
until it burns out to make sure it works for the number of hours claimed. A burnedout light bulb is no longer salable, so sampling is the preferred testing method.
80.
A.
B.
C.
D.
E.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
81.
Quality
A.
B.
C.
D.
E.
82.
The degree to which a good or service meets the demands and requirements of
customers is called
A.
B.
C.
D.
E.
efficiency.
productivity.
quality.
effectiveness.
customer satisfaction.
Quality reflects the degree to which a good or service meets the demands and
requirements of customers.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
83.
A.
B.
C.
D.
E.
quality control.
implementation.
inspections.
operations management.
total quality management.
84.
The system in which management collects and analyzes information about the
production process to pinpoint quality problems in the production system is called
A.
B.
C.
D.
E.
One method through which many companies have tried to improve quality is
statistical process control, which is a system in which management collects and
analyzes information about the production process.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
85.
A.
B.
C.
D.
E.
inspection.
establishing standards.
sampling.
implementation.
correction.
Regardless of whether a company has a TQM program for quality control, it must
first determine what standard of quality it desires and then assess whether its
products meet that standard.
86.
A.
B.
C.
D.
E.
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87.
A.
B.
C.
D.
E.
efficiency.
sampling.
appraisal.
effectiveness.
specifications.
88.
A.
B.
C.
D.
E.
Some inspection procedures are quite expensive, use elaborate testing equipment,
destroy products, and/or require a significant number of hours to complete. In such
cases, it is usually desirable to test only a sample of the output.
Essay Questions
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
89.
90.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
91.
A.
B.
C.
D.
E.
92.
What is the problem with McKing's plan to start selling 16" pizzas?
A.
There is no market for 16" fast food pizzas
B.
McKing's target market does not eat very much pizza
C. The pizzas are too expensive for the average consumer
D. The pizzas are too large to be passed through existing drive-through windows
E.
McKing's franchisees do not want to sell pizza
The problem that was discovered was that the pizzas are too large to be passed
through existing drive-through windows. The largest size that can be
accommodated is 12".
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
93.
AACSB: Analytic
Blooms: Apply
Learning Objective: 08-06 Evaluate a business's dilemma and propose a solution.
Level of Difficulty: 2 Medium
Topic: Solve the Dilemma
94.
How could this product introduction have been coordinated to avoid the problems
that were encountered?
AACSB: Analytic
Blooms: Apply
Learning Objective: 08-06 Evaluate a business's dilemma and propose a solution.
Level of Difficulty: 2 Medium
Topic: Solve the Dilemma
95.
If you were an executive at McKing, how would you proceed with the introduction
of pizza into the restaurants?
Students' answers will vary, but each should demonstrate an understanding of the
problem being corrected.
AACSB: Analytic
Blooms: Apply
Learning Objective: 08-06 Evaluate a business's dilemma and propose a solution.
Level of Difficulty: 2 Medium
Topic: Solve the Dilemma
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