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FAQ - Qatar University Office 365

ITS | Qatar University

FAQ
Qatar University Office 365

Support-office365@qu.edu.qa

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FAQ - Qatar University Office 365

ITS | Qatar University

CONTENTS
What is Office 365?................................................................................................................. 4
What is cloud computing? ........................................................................................................ 4
How is cloud computing different from the current QU E-mail system? .......................................... 4
What's the difference between Office 365 and Microsoft Office? .................................................... 4
What's the difference between a Microsoft Office 365 account and a Hotmail account? .................... 4
What are the advantages of Office 365? .................................................................................... 4
wHAT IS OFFICE 365 MAILBOX QUOTA? Is that bigger than my current email quota? ..................... 4
Will my email address change?................................................................................................. 5
Will my Username and Password change? .................................................................................. 5
How Do I change my password on the new system? ................................................................... 5
Does my Microsoft Office 365 account password expire?.............................................................. 5
Can both employees and students use Microsoft Office 365? ........................................................ 5
What benefits will the use of cloud based services offer? ............................................................. 5
How will I be moved to Office 365? Will I have access to my email during the migration process? .... 5
How can I use Microsoft Office 365? ......................................................................................... 5
What tools are available with a Microsoft Office 365 account? ...................................................... 5
Will I continue to use my locally-installed Microsoft Office applications? ......................................... 5
What data will be migrated? .................................................................................................... 6
What data will not be migrated? ............................................................................................... 6
Do I need a new email client? .................................................................................................. 6
Which mail clients are supported by the migration project? .......................................................... 6
What about my mobile device? ................................................................................................. 7
Does Office 365 support access across multiple devices? ............................................................. 7
Is my blackberry device eligible for use with Office 365? ............................................................. 7
What mobile apps are available for Office? ................................................................................. 7
How do I access Office 365? .................................................................................................... 8
Is web access to my account going to change? ........................................................................... 9
What do I do if I see a security window asking for credentials to sts.QU.edu.qa? .......................... 11
I accidently deleted a message. How can I get it back? ............................................................. 12
I noticed that the server name is a long string of characters with @qu.edu.qa appended to the end.
Is this the way its supposed to be? ........................................................................................ 12
How to Configure Your Mobile Device with QU Office 365 ........................................................... 12
I dont like Office 365, Can i go back to OLD QU Exchange Servers? ........................................... 18
What level of security does the cloud-based provider offer for QU data? ...................................... 18
Where can I learn more or get support for Microsoft Office 365? ................................................ 18
I HAVE A QUESTION, WHO DO I CONTACT .............................................................................. 18

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FAQ - Qatar University Office 365

ITS | Qatar University

PURPOSE OF THIS DOCUMENT


This document is designed to assist and answer the most frequently asked questions
by users to the migration to Microsoft Office 365 (Office 365).

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FAQ - Qatar University Office 365

ITS | Qatar University

WHAT IS OFFICE 365?


Office 365 is a cloud based software service provided by Microsoft that offers secure, anywhere access
to email and calendars, Office Web Apps, instant messaging, video conferencing, and file sharing.
For a more detailed explanation please visit www.microsoft.com/en-us/office365/what-isoffice365.aspx
The QU Email Project is currently limited to the email and calendaring functionalities provided by Office
365. Access to additional software and services such as file sharing and Office web applications may
be considered in the future. QU Students will also be provided with instant messaging through
Microsoft Lync.
WHAT IS CLOUD COMPUTING?
Cloud computing is a term used to describe services that are provided over a network connection such
as the Internet. Users access services and data using their computers and mobile devices and can
keep them in sync with each other.
Note: For detailed information you can refer to Wikipedia Cloud computing
(http://en.wikipedia.org/wiki/Cloud_computing).
HOW IS CLOUD COMPUTI NG DIFFERENT FROM THE CURRENT QU E-MAIL SYSTEM?
The QU Email project move the current QU students email service to a new platform that is fully
managed by Microsoft at Microsoft-owned facilities. In the current system all data is hosted on campus
and managed by the ITS department.
WHAT'S THE DIFFERENCE BETWEEN OFFICE 365 AND MICROSOFT OFFICE ?
Microsoft has branded their subscription-based software Office 365. There are many options or
packages available in the suite. At QU, Office 365 consists of the web-based e-mail and calendar
software.
Microsoft Office is a productivity suite (Word, PowerPoint, Excel, Outlook, and OneNote) that is
installed on your desktop or laptop computer.
WHAT'S THE DIFFERENCE BETWEEN A MICROSOFT OFFICE 365 ACCOUNT AND A
HOTMAIL ACCOUNT?
A Microsoft Office 365 Account can be used to access a variety of Microsoft apps and services, including
Hotmail, from a single unified profile. A Hotmail account is simply an email account provided by
Microsoft.
WHAT ARE THE ADVANTAGES OF OFFICE 365?
You can use Office 365 with many versions of Office or even without Office on your computer. Select
Office 365 plans include subscriptions to the latest version of Office.
It offers secured connectivity from anywhere that you can have access to Internet using any device
and any office version. Connect immediately with your co-workers and with people in other
organizations that use
Lync Instant Messaging (IM).
WHAT IS OFFICE 365 M AILBOX QUOTA? IS THAT BIGGER THAN MY CURRENT
EMAIL QUOTA?
Yes! QU Students had about 10 GB (gigabytes) of storage, so they will get up to 5 times more storage
space for email. Students using Office 365 will have 50 GB quota.

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FAQ - Qatar University Office 365

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WILL MY EMAIL ADDRESS CHANGE?


Yes, all students primary e-mail address will change to @student.qu.edu.qa, however all students
migrated can continue to receive mails with their old mail address (@qu.edu.qa) on their new
migrated mailbox.
WILL MY USERNAME AND PASSWORD CHANGE ?
No. Both your username and the password will stay the same. The username will be your
quid@qu.edu.qa
HOW DO I CHANGE MY PASSWORD ON THE NEW SYSTEM?
You should continue to use our current password change web site as you are now. See this web page
for the link and full instructions:
https://myid.qu.edu.qa/
DOES MY MICROSOFT OFFICE 365 ACCOUNT PAS SWORD EXPIRE?
Yes, Microsoft Office 365 account passwords do have a timed expiration period, although the time
period is set to 720 days. You will receive a notification when your password will expire. We do suggest
that users change them periodically for security. Because the accounts are separate.
CAN BOTH EMPLOYEES AND STUDENTS USE MICR OSOFT OFFICE 365?
No. At this time, Microsoft Office 365 is only available for students.
WHAT BENEFITS WILL T HE USE OF CLOUD BASED SERVICES OFFER?
There are many benefits, including:
QU students and alumni will be able to use standard office tools (e.g. Word and Excel) via their web
browser, rather than needing to have them installed on their computer.
Integration of web conferencing, calendaring and document sharing.
HOW WILL I BE MOVED TO OFFICE 365? WILL I HAVE ACCESS TO MY EMAIL
DURING THE MIGRATION PROCESS?
The move may occur during either the night or day with no disruption to your work. During the
migration process, you will be able to access your email. In the final stage of the migration process you
will be disconnected from your email client for up to 30 minutes. You will have the ability to view
emails and folders but no longer have the ability to send/receive emails. Once the migration is
complete, you will see specific prompts on the screen regarding your email client. These instructions
will assist you with your email client and to reconfigure your email on your mobile devices.
Click here for details to set up your mobile device.

HOW CAN I USE MICROSOFT OFFICE 365?


There are lots of ways to use Microsoft Office 365 for education, work, or personal productivity! For
inspiration and examples, visit Microsoft Office 365!
WHAT TOOLS ARE AVAILABLE WITH A MICROSOFT OFFICE 365 ACCOUNT?
Microsoft Office 365 includes access to email, calendar and contacts. Additional tools and services are
available through Microsoft. For example, you can learn about the personal storage service, SkyDrive,

here.
WILL I CONTINUE TO USE MY LOCALLY-INSTALLED MICROSOFT OFFICE
APPLICATIONS?
Yes, we anticipate that you will continue to use your locally-installed Microsoft Office applications.
Microsoft Office Web Apps (Word, Excel, PowerPoint, OneNote) are available, but more limited in
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FAQ - Qatar University Office 365

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features then the locally-installed applications. It would be helpful to get feedback on particular
features and uses of the Office Web Apps from our pilot participants.
WHAT DATA WILL BE MIGRATED?
Broadly speaking, any data that is stored on the QU mail server at the point of migration will be
migrated to the Office 365 mail servers. The information stored on the QU mail server and that will be
migrated, includes:
Mail files under 25 Mb
Mailboxes under 25 Gb
Calendar data
Sent items
Draft emails
Personal contact groups
User created folders.
While efforts will be made to migrate as much data as possible to minimise disruptions, including
functional accounts, shared functions, delegations and email rules, a definitive answer on what will and
will not be migrated can only be provided once each individual College/Division mail server is examined
and the individual configurations identified.
WHAT DATA WILL NOT BE MIGRATED?
Broadly speaking, any data stored on an individual users computer and not on the QU mail server will
not be migrated. Additionally, there are some restrictions relating to the number of user created subfolders and block file attachments which will be confirmed in the coming weeks. The data that will not
be migrated includes:
Mail files above 25 Mb
Mailboxes above 25 Gb
Signature blocks
Deleted/trash items
File attachments currently blocked by Microsoft Outlook.
A full list of blocked attachment file types is available at the following Microsoft
Support website address
http://office.microsoft.com/en-au/outlook-help/attachment-file-types-blocked-b y-outlookHP003085004.aspx

DO I NEED A NEW EMAIL CLIENT?


Possibly. If you use Outlook, you must be using outlook 2010 with Service Pack 1 (Windows) or
Outlook 2011 (Mac). Older versions will not work.
If you use Mac Mail, versions for Leopard, Snow Leopard, and Lion will work, but may require some
reconfiguration.
Note: If you choose to use POP or IMAP to connect, you will not be linked to the calendar and contacts
on the server.
WHICH MAIL CLIENTS ARE SUPPORTED BY THE MIG RATION PROJECT?
The consolidated QU email system supports the following existing mail clients:
Mac Mail
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FAQ - Qatar University Office 365

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Entourage 2008 for Mac


Thunderbird (14.x and later)
Outlook (2010sp1/2013/2011)
iOS (4,5 and 6)
Android (4.0.3 and 4.1.1)
Windows Mobile 8 for Phone
Outlook Web App

In order to access Outlook Web App, Microsoft advises that you use one of the following browsers:
Internet Explorer
- the current or immediately prior version
Firefox
- the latest release
Chrome
the latest release
Safari
- the latest release
To compare how different mobile devices work with Office 365, see Compare how different mobile devices

work with Office 365


To see browser compatibility requirements for Office 365 and compare how Office 365 works with your
browser, see Browser compatibility requirements for Office 365
WHAT ABOUT MY MOBILE DEVICE?
Microsoft has advised that mobile devices, that are already configured to access your mail account,
should not need to be re-configured for Office 365 so long as you connect to the service with the latest
apps, browsers, clients, and mobile devices; and install all new versions and updates of that software
within twelve months of release.
Should you experience issues after the upgrade, please make sure that you are running the latest
versions of the Operating System and any email app as explained above. If you need to reconfigure
new devices or applications, detailed instructions are available at Mobile Device Setup Wizard or Screen
shots can find in later in this document How to Configure Your Mobile Device with QU Office 365
Note: When configuring your mobile device to access your email and calendaring information, you will
be prompted to set up a password/pin on your device if you do not have one set up already.
Additional Mobile information:
Android devices and Microsofts Android instructions advise to use domain\username.
The preferred connection method is quid@qu.edu.qa for the username
DOES OFFICE 365 SUPPORT ACCESS ACROSS MULTIPLE DEVICES?
Yes, Office 365 supports access across multiple devices the same as the old email services, however,
your device must conform to our recommended versions.
IS MY BLACKBERRY DEV ICE ELIGIBLE FOR USE WITH OFFICE 365?
In order to connect your Blackberry device to Office 365 you must have Wi-Fi connectivity available or
have an ActiveSync capable device.

WHAT MOBILE APPS ARE AVAILABLE FOR OFFICE?


Office Mobile: Now available for select models of iPhone and Android phones, in addition to being
preinstalled on Windows Phone 8. Office Mobile enables great Office content viewing and on-the-go
content editing capabilities. Office Mobile for iPhone and Android phones is available at no extra charge
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ITS | Qatar University

from the Apple App Store for Office 365 Home Premium and Office 365 ProPlus subscribers. After
signing in to an Office 365 account, you can view and edit Word, Excel, and PowerPoint documents
from virtually anywhere. And you can count on Office Mobile to keep your content and formatting
intact so the document still looks great when youre back on your PC or Mac.
Any Office 365 subscription plan that includes the full Office 2013 desktop applications also includes
the license for Office Mobile. Specifically, these plans are: Office 365 Home Premium, Office 365 Small
Business Premium, Office 365 Midsize Business, Office 365 Enterprise E3 and E4, Office 365 Education
A3 and A4, Office 365 ProPlus, and Office 365 University. There are also Office 365 government plans
that include Office Mobile. Additionally, Office 365 trial subscriptions will activate Office Mobile. You will
need to sign in to your Office 365 subscription on first run to activate Office Mobile. Please note that an
Office 365 subscription is not required to activate and use Office Mobile on Windows Phone 8.
Outlook Mobile: Windows Phone 8 includes a pre-installed version of Outlook that you can use to
access your Outlook.com, Office 365, or Exchange email.
OneNote: You can use the mobile OneNote app to access your notes while on the go. This app is
available on Windows Phone 8, iPhone, iPad, and Android phones.
OWA: If you have an Office 365 subscription that includes Exchange Online, you can use the OWA app
to sort, scan, and respond to email, and stay on top of your schedule. This app is available on iPhone
and iPad.

HOW DO I ACCESS OFFICE 365?


Email and calendaring can be accessed using your existing email program or through a web interface,
Outlook Web App (https://outlook.com/qu.edu.qa).
For additional instructions to configure Outlook to use Office 365, click here to set up email in Outlook 2010
and Outlook 2013 or other exchange-based email account.

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FAQ - Qatar University Office 365

ITS | Qatar University

IS WEB ACCESS TO MY ACCOUNT GOING TO CHANGE?


Yes. The new web address (URL) used to access Outlook Web App has changed to
http://outlook.com/qu.edu.qa or http://mail.office365.com
However users can continue to access their mail using our old web address https://qumail.qu.edu.qa and

https://my.qu.edu.qa
In both case you will be re-directed to new webpage automatically as shown as below, and you require
to click on the provided link.

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FAQ - Qatar University Office 365

ITS | Qatar University

You can also access your mailbox using below URL http://mail.office365.com
When you enter the user name, (no need of password) it will automatically re-direct you to another
webpage

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FAQ - Qatar University Office 365

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WHAT DO I DO IF I SE E A SECURITY WINDOW ASKING FOR CREDENTIALS TO


STS.QU.EDU.QA?

You may see the below security window popup when you are accessing Outlook in a Windows environment
or something similar when accessing other applications in Windows or other operating systems

If you get a security window or popup type in the following:


studentid@qu.edu.qa (eg u1234567@qu.edu.qa).
Your QU password.
Select OK.
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FAQ - Qatar University Office 365

ITS | Qatar University

I ACCIDENTLY DELETED A MESSAGE. HOW CAN I GET IT BACK?


By default, when a message is deleted, it is placed in the Deleted Items folder. Items remain in the
Deleted Items folder for 30 days by default. If you need to recover an item deleted more than 30 days
ago or if you emptied your Deleted Items, messages are recoverable for an additional 14 days by
right-clicking on the Deleted Items folder and selecting Recover Deleted Items from within Outlook
Web Access.
I NOTICED THAT THE S ERVER NAME IS A LONG STRING OF CHARACTERS WITH
@QU.EDU.QA APPENDED TO THE END. IS THIS THE WAY ITS SU PPOSED TO BE?
That is normal for the server name. Seeing how the cloud has many more servers than we do, these
names will look like this. There will never be a need for any users to use that address. When
configuring all devices, there is a friendly name that will resolve to a not friendly name.

HOW TO CONFIGURE YOUR MOBILE DEVICE WITH QU OFFICE 365

There is not much different, as your mailbox migrated to Office 365, the new mail server, you need to
provide the new server name and username always should be quid@qu.edu.qa
Serve Name: m.outlook.com
There is new dedicated customized apps available on Apple Store for office 365.

Apple Store

OWA

https://itunes.apple.com/ca/app/owa-for-iphone/id659503543

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Screen shots for Android/iPhone/Windows Phone are following


Configure QU office 365 account on Android as Exchange Active Sync Account.
Step 1

Step 2

Step 3

Step 4

Note:

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Step 4.1

Step 5

Step 5.1

Step 6

Note:

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Step 6.1

Step 7

Step 8

Steps :
1. Settings->Accounts->Add Account
2. Select Microsoft Exchange Active Sync
Account
a. Enter QU E-mail
Ex: quid@qu.edu.qa or
quid@student.qu.edu.qa
b. Enter Password
3. Select Next
4. If any error retunes as Setup Could not
Finis
a. Edit Details
b. Enter User name
\quid@qu.edu.qa
User name should
@qu.edu.qa
c. Change Server Name :
m.outlook.com
d. Select Next
5. Select OK on activation popup
a. It will take some time to get the
server details and get it configured
6. Select your preferred method to
synchronize the mail
a. Push Notification is recommended.
b. You should select Sync Email
c. Rest all options are optional,
choose as you wish
7. Setup Competed
8. You can change a display Name ->DONE

Note:

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CONFIGURE QU OFFICE 365 ACCOUNT ON IPHONE AS EXCHANGE ACTIVE SYNC


ACCOUNT.

Step 1

Step 2

Step 3

Step 4

Note:

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ITS | Qatar University

Step 1

Step 2

Step 3

Step 4

Note:

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FAQ - Qatar University Office 365

ITS | Qatar University

I DONT LIKE OFFICE 365, CAN I GO BACK TO OLD QU EXCHANGE SERVERS?


NO, QU wish to provide lifetime e-mail address for all students and alumni.
QU adopted office 365 to provide life time e-mail service for all QU Students, Hence all students will be
moved to Office 365, and after their graduation all student will have alumni e-mail address.
WHAT LEVEL OF SECURITY DOES THE CLOUD -BASED PROVIDER OFFER FOR QU
DATA?
The provider has been ISO/IEC 27001:2005 certified by independent auditors. This certification
provides a systematic approach to ensuring the availability, confidentiality and integrity of corporate
information. It uses controls based on identifying and combating the entire range of potential risks to
the organizations information assets.
WHERE CAN I LEARN MO RE OR GET SUPPORT FOR MICROSOFT OFFICE 365?
Because Microsoft Office 365 is a hosted solution, support is provided by the vendor. To access support
documentation, visit the Microsoft Office 365 Support or the Microsoft Office 365 FAQ.
I HAVE A QUESTION, WHO DO I CONTACT
QU Office 365 Support Team - support-office365@qu.edu.qa +974 4403 3456 will be more than happy
to answer any questions or meet face to face if necessary.

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