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Do not install software of any kind on your computer. If software needs to be installed, contact the
Technology Director, who will make every effort to provide you with the software you need as quickly
as possible.
Do not make any significant changes to your system or your settings without contacting and informing
the Technology Director in advance. Failure to observe this restriction limits the Technology
Directors ability to restore your system properly if your computer crashes or if your computer is
upgraded.
Resolving Network Problems
All computers and networks produce problems from time to time. Most frequently, these problems
occur at the least opportune times. Understanding that the IT staff are eager to help you resolve the
particular problems you are encountering, observe the following guidelines to make that process most
effective.
Before contacting the Technology Director for help
Reboot (shutdown the computer, wait 1 minute, turn the computer back on) and see if the problem
persists. Some problems disappear with a reboot.
When appropriate, check for loose cable connections or cables, which may have become disconnected.
If an error message is given, write it down exactly as stated (including any numbers) and send it to the
Technology Director in your e-mail.
Requesting help
If the problem has not been solved by a reboot or plugging in loose cables, contact the Technology
Director by e-mail. If your computer or Internet is completely down, use another computer in the
workroom or a classroom.
When you request help, please include a clear description of the problem, omitting any references to
the importance of your data, the level of your frustration, the oppressive deadline you are facing, the
degree to which you despise Bill Gates, implications for national security, and any possible
connections to the Apocalypse.
The Technology Director will contact you and begin the process of fixing the problem.
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