Michquiel A.

Plaza, RN
0087 Brgy. Balele Tanauan City, Batangas Philippines 4232
097.7827.2178
michquielaplaza@gmail.com

Objectives:
Obtain a customer service position where I can maximize my people oriented
experience, communication skills and my problem analysis and problem solving
abilities.
Obtain a position as a team-player in a people-oriented organization where I can
maximize my customer-service experience in a challenging environment to
achieve the corporate goals.
To join an organization that offers me a constructive workplace for communicating
and interacting with customers and people.
Seeking a position that will benefit from my customer service experience, positive
interaction skills where my 3 years experience can improve the customer
satisfaction.
Obtain a customer service position where I can effectively utilize my expertise in
customer relations
Secure a position that will enable me to use my strong communication &
organizational skills, customer service background and my ability to work well with
people.
To enhance my BPO professional skills in a dynamic and stable workplace.
To solve customers problems in an effective/creative manner in a challenging
position

PERSONAL DATA
Age
Birth date
Birthplace
Gender
Religion
Citizenship

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:
:
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29 years old
19 April 1987
Cavite City
Male
Roman Catholic
Filipino

Height
:
1.67m
Weight
:
58kgs
BMI
:
21.0
Fathers Name
:
Exequiel C. Plaza
Mothers Name
:
Yolanda A. Plaza, RM
Professional Experience
Process Executive
Cognizant Technology Solutions Corp
May 16, 2016 to present

Roles and Responsibilities

deal directly with customers by telephone
respond promptly to customer inquiries
obtain and evaluate all relevant information to handle product and service
inquiries
perform customer verifications
organize workflow to meet customer timeframes
manage customers accounts
keep records of customer interactions and transactions
record details of actions taken
maintain customer databases
communicate and coordinate with internal departments
follow up on customer interactions

Customer Service Representative

Alorica, Lipa Batangas
13 April 2015 up to 14 April 2016

Roles and Responsibilities

Tracks past due balances.
Tracks and resolves discrepancies.
Monitors outstanding account balances for determination of next steps in the
collection process.

 Provides clear communication and customer service on collection issues to

external customers and internal business partners
Presents oneself as a positive role model to the company and customers.
Adheres to all department and company policies and procedures.

WARD Staff Nurse

Daniel O. Mercado Medical Center
100 bed capacity
Tanauan City, Batangas
6 November 2011 up to 2 January 2014
Description:
The Staff Nurse is responsible in performing professional nursing care in accordance to
the standard nursing procedure and medical direction. Also assumes the responsibilities
in the improvement of the unit assigned.
DUTIES AND RESPONSIBILITIES
A. General Functions

Gives direct nursing care.

Identifies nursing needs of patients.
Plans, gives, and evaluate nursing care.
Admits and discharges the patients.
Performs such nursing activities such as bathing and oral hygiene.
Assists patients in moving, maintaining proper alignment of patients body,
and utilizing good body mechanics.
Takes and records vital signs, observes medical sepsis, signs, and
symptoms, and institutes remedial action when appropriate and records in
the chart.
Reports observations to the physician, observes and responds to patients
emotional spiritual needs.
Act as liaison between patient and Hospital personnel.
Interprets to the patient and family their roles in promoting successful
therapy and rehabilitation.
Assist physicians with diagnostic and therapeutic procedures.
Carries out doctors legal order.
Assist physicians when examining patients.
Perform irrigations, catheterizations, and gives enemas
Administers and charts medications and patients reaction to medication.

Instructs the patients and their families on doctors orders.

Sees to it that equipment receives proper care and maintenance.
Performs post- mortem care.
Teaches and directs non- professional nursing personnel.
Acts as a senior nurse when so delegated.
Receives and endorses ward equipment and supplies.
Interprets the Hospital policies and procedures.
Gives health teachings.
Maintains good relationships with other Hospital personnel.
Charts accurately medication and treatments given.
Attends meetings and conferences if needed.

B. Other Task/Functions
Performs other functions as may be assigned by their immediate superior
from time to time.
Attends in all official meetings.
Undertakes housekeeping and cleaning chores in work areas, observes,
and practices safety rules and regulations and cost reduction programs
(Performs 5S).

Industrial Unit Company (Retainer) Nurse

Daniel O. Mercado Medical Center
Assigned in ARCYA Glass Corporation,
Largest independent manufacturer of glass containers for beverages
and food industries in the Philippines
Brgy.CamaliganCalamba , Laguna
6 May 2011 up to 5 August 2011
Description:
The Company Nurse is a Retainer Nurse assigned to affiliated companies. This position
aims to man the clinic of the respective company and provide necessary management to
employees seeking consultation at the clinic
AREAS OF ASSIGNMENT
First Philippines Industrial Park, Sto.Thomas,Batangas; LIMA Technology Park,Malvar,
Batangas; Light Industry and Science Park 1, Cabuyao, Laguna.
DUTIES AND RESPONSIBILITIES
A. Regular Duties and Responsibilities

1. Medical Services
Administers treatment to employees who are not feeling well.
Administers first-aid treatment to injured employees.
Sends sick injured employees to hospital if the condition needs further
medical treatment immediately.
Advises sick employee to go home if the condition needs further rest at
home.
Assist the company physician during consultation time.
Issues medical and dental referral slips to employees.
Coordinates with the hospital and company dentist appointments.
Informs employees of health tips through reading materials made
available at the clinic, posting of information at the bulletin board.
2. Annual Medical Examination or Annual Dental Examination
Plans and implements the annual medical examinations of regular
employees.
Monitors employees who underwent annual medical and dental
examinations.
3. Pre- Employment Medical Examination
Processes the pre- employment medical examinations.
Furnishes the Human Resource Management Group copies of medical
examination results.
Process payment to Hospital.
4. Employee Compensation (EC) or Work- Related Accidents
Coordinates with the emergency hospital if cases need further treatment.
Prepares and monitors employee compensation applications
Prepares the accident report and issues reminder memoranda to
concerned employees and immediate superiors.
5. Social Security System (SSS) Related
Requires concerned employees to fill-up the Maternity Notification Form
and supporting document.
Issues Maternity Requirement Checklist.
Assist the employees infilling the Sickness Notification Form.
6. Sick Leave
Verifies reasons in sickness leave applications.
Issues return to work clearances for minor illness and maternity leaves.
Monitors sickness cases through patients consultation card, dispensed
medicine record and leave an availment report.
7. Clinic Records and Reports
Responsible for clinic equipment and supplies.
Maintains clinic records and reports and ensures that policy on retention
of said documents are implemented.
B. Periodic and Occasional Duties

1. Periodic
Prepares clinic reports such as:
Pregnant or maternity leave employees, Dispensed medicines, Illness
report, Department of Labor and Employment reports, Accident report.
2. Occasional
Replenish medical supplies.
Does clerical work in the Administrative Section.
Does other works as required by the company.
C. Authority
Decides when an employee needs to be sent home to rest or to be sent to
the hospital for further Treatment.
Authorized to use company vehicle for emergency medical purposes.
Authorized to accompany the employee to hospital or to residence if he or
she needs to be attended to during travel.
Issues Return to Work Clearance to employees for non- contagious illness
and maternity leaves.

Level

School

Year Graduated

College

DMMC Institute of Health Sciences

Bachelor of Science and Nursing
December 2010 Nursing Licensure Exam
Board Passer

2009

High school

La Consolation College- Tanauan

2003

Elementary

Julian Felipe Elementary School

1999

HONOR AND AWARD

Honor and Award
Place
Passed Philippine Nursing Republic of the Philippines
Licensure Examination
Province of Batangas
(Professional
Regulation City of Tanauan
Commission)
Plaque of Recognition:
SEED- Youth, Partners in
Progress

Year
2010