Вы находитесь на странице: 1из 10

Lenovo Ideapad 500 Display /BIOS Fix

Ideapad 500-14ACZ / Ideapad 500-15ACZ

This document provides an extensive fix for the Lenovo Ideapad 500 series laptops having the 6th generation AMD 10 8700 PK processors and are having display issues during boot and startup. The issues primarily arise due to an old version of BIOS-CACN27WW(V2.00) and incompatible drivers installed by OEM for the AMD Radeon (TM) R5 M430 and AMD Radeon (TM) R6 display chips.

Lenovo Ideapad 500 Display /BIOS Fix Ideapad 500-14ACZ / Ideapad 500-15ACZ Step 1: Unplug all

Lenovo Ideapad 500 Display /BIOS Fix

Ideapad 500-14ACZ / Ideapad 500-15ACZ

Step 1:

Unplug all peripheral devices connected using USB to the device such as mouse, keyboard, displays, 3G/4G data card, projectors, audio equipment, dvd drives etc.

Step 2:

Disable all antivirus software/ Firewall and close all applications running on the device.

Step 3:

Download BIOS Update from:

This package updates the basic input/output system (BIOS) on Lenovo Ideapad 500-14ACZ, Ideapad 500-15ACZ

BIOS, abbreviation of Basic Input/Output System, is integrated in ROM chip on main board, which contains the basic input/output program, system configuration information, system startup self-check and pre- setup programs. BIOS provides most basic low-level hardware operations; it is the connection between software and hardware, and interfacing window of hardware and operating system.

Step 4:

Boot to BIOS from Windows 10 as follows: Appendix A

1.

Navigate to

pane and select Settings Windows Store App

type

Settings under Ask me anything

2. Select Update & security.

3. Select Recovery from the left menu.

4. Click Restart Now under Advanced

5. Click Troubleshoot.

6. Click Advanced options.

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.

Fix Highlights

1. Update BIOS to Version

CACN31WW(V2.0)

2. Update AMD Radeon (TM) R5 M430 drivers

3. Update AMD Radeon (TM) R6 drivers

1
1

7. Select UEFI Firmware Settings.

8. Click Restart.

Note: Make note of any settings you have changed in the BIOS Configuration Utility after purchase of the device. These settings have to be re-entered after updating the BIOS.

Fix500

Display /BIOSLenovo

Ideapad

Step 5:

Install the BIOS software update under Windows 10 as follows->

a. Locate the file cacn31ww.exe that has been downloaded in Step 3

b. Double click the cacn31ww.exe icon.

c. Click install

d. Click flash bios

e. Press Enter to start flashing. During the process, you are advised not to turn off the computer.

f. When the update finishes, the computer will automatically reboot for the changes to take effect.

Step 6:

Boot to BIOS from Windows 10 and re-configure your original BIOS settings noted down in Step 4. If the hot key not work without Fn key after flash BIOS, this SOP describes how to enable hot key mode

1: Press power button to boot, then press F2 key enter BIOS setup

2: Select sub menu to Configuration

3: Select to Hotkey Mode item and then press enter

4: Select Enabled then press enter

5: Press F10 save and exit, then select Yes then press enter.

Step 7:

Download the AMD Driver Autodetect from:

The AMD Driver Autodetect Utility will analyze the system and show the detected graphics hardware, operating system, and the best driver for the graphics product.

2
2

Once the download has completed, the AMD Driver Autodetect Utility will launch automatically.

Click on Download Now to begin downloading the driver. Lenovo internal Technical Support document for
Click on Download Now to begin downloading the driver. Lenovo internal Technical Support document for

Click on Download Now to begin downloading the driver.

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.

3
3

When the driver download process using above utility has completed, a new installation window will open. AMD recommends using the default location to eliminate potential issues that may occur during installation.

Fix500

Display /BIOSLenovo

Ideapad

4
4

Click Install. The installation will take considerable time. You will see many blank screens and flashes when the drivers are being updated. Do not use mouse or keyboard. Re-boot the machine once installation of drivers for AMD Radeon (TM) R5 M430 and AMD Radeon (TM) R6 are completed.

Step 8:

Disable Automatic Download of Device Drivers from Windows Update

There’s still a “Never install driver software from Windows Update” option in the final version of Windows 10, buried in the old Control Panel. Depending on how the driver is being installed, it may arrive as an update from Windows Update afterwards.

To access this option: Appendix B

1.

Open the Control Panel by right-clicking the Start button and selecting Control Panel.

2.

Navigate to System and Security > System > Advanced system settings.

3.

Click the Hardware tab

4.

Click Device Installation Settings

5.

Select the “No, let me choose what to do option.

6.

Select “Never install driver software from Windows Update.”

APPENDIX A: Accessing BIOS under Windows 10 1. Navigate to Windows Store App ” type

APPENDIX A:

Accessing BIOS under Windows 10

1.

Navigate to

Windows Store App

type

Settings under Ask me anything pane and select Settings

2. Select Update & security.

select “ Settings – 2. Select Update & security . 3. Select Recovery from the left

3. Select Recovery from the left menu.

5
5

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.

Fix500

Display /BIOSLenovo

Ideapad

6
6

4. Click Restart Now under Advanced

Fix500 Display /BIOSLenovo Ideapad 6 4. Click Restart Now under Advanced 5. Click Troubleshoot.

5. Click Troubleshoot.

Fix500 Display /BIOSLenovo Ideapad 6 4. Click Restart Now under Advanced 5. Click Troubleshoot.
6. Click Advanced options. 7. Select UEFI Firmware Settings. 7 8. Click Restart to boot

6. Click Advanced options.

6. Click Advanced options. 7. Select UEFI Firmware Settings. 7 8. Click Restart to boot to

7. Select UEFI Firmware Settings.

7
7

8. Click Restart to boot to BIOS

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.

APPENDIX B:

Disable Automatic Download of Device Drivers from Windows Update

1. Open the Control Panel by right-clicking the Start button and selecting Control Panel.

Fix500

Display /BIOSLenovo

Ideapad

8
8
Control Panel. Fix500 Display /BIOSLenovo Ideapad 8 2. Navigate to System and Security > System >

2. Navigate to System and Security > System > Advanced system settings.

and Security > System > Advanced system settings. 3. Click the Hardware tab 4. Click Device

3. Click the Hardware tab

4. Click Device Installation Settings

5. Select the "No " option. 9 Lenovo internal Technical Support document for http://www.daanamatics.in
5. Select the "No " option. 9 Lenovo internal Technical Support document for http://www.daanamatics.in

5. Select the "No " option.

9
9

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.