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Good to know
Groups
A group is two or more people who meet regularly and influence one another over a period
of time, understand themselves to be a group, and share common values and objectives.
Groups can be formal, with a specific purpose, such as a committee, maintenance crew or
task force, or informal such as an interest group. Group members may share information,
make decisions and help each other but produce individual work. The groups performance
is the sum of the work of individual members.
Teams
Katzenbach and Smith (1993) describe a team as a small number of people with
complementary skills, who are committed to a common purpose, set of performance goals,
and approach for which they hold themselves mutually accountable. A teams result is more
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Belief in
Sense of
shared
commitment
aims and
to the team
and
Free
Acceptance
Feelings of
Full
The open
The
flow of
of group
mutual trust
participation
expression
resolution of
information
values and
and
by all
of feeling
conflict by
turnover,
norms
dependancy
members
and
members
absenteeism,
objectives
communications
A lower level
accidment,
making by
errors and
consensus
complaints
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Team role
Strength
Weaknesses
peoples feelings.
Implementer
Completer/finisher
Co-ordinator
Team worker
personal work.
Monitor/evaluator
judges accurately.
Specialist
pursuit of knowledge.
dwells on technicalities.
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Groups dynamics
Teams develop through stages which Tuckman (1965) describes as Forming, Storming,
Adjourning. This process, group dynamics, can help you to understand how you need to
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Adjourning
Performing
Norming
Storming
Forming
Team acquaints and
establishes ground
rules. Formalities are
preserved and
members are
treated as strangers.
Members start to
communicate their
feelings but still view
themselves as
individuals rather than
part of the team. They
resist control by group
leaders and show
hostility.
Leaders Tasks
Give clear
direction
Open up conflict
Get members
acquinted
Move towards
negotiation and
consensus
Provide direction
Create a positive
atmosphere
Assign straight
forward tasks
Be sensitive to
teams need for
direction
Get members to
assume more
tasks
responsibility
Hold celebration
Encourage team to
review own goals
and progress
Listen and
facilitate
Give feedback
Consult
Inspire
Celebrate
completion of
tasks
Provide vision
Reduce
dependency
Participate
Celebrate
successes
Keep
communication/
information
flowing
Acknowledge loss
Reinforce
Celebrate
achievement
Communicating clear targets and objectives helps a team get through the Forming
stage. People are generally motivated by having challenging targets and belief in
shared objectives helps create a high performing team.
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Motivating Teams
To motivate your team, you need to give individual attention and recognise them as a team.
If you...
Explain and train - make sure people have the knowledge and skills to do their
work well
Expect excellence
Lead by example
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Conflict in teams
should, be avoided. Some of the most common reasons for misunderstandings are:
Goals
Policies
Style
Why do you
always leave
everything to the
last moment!
Pressures
I cant get both
things done by
midday.
Perception
Resources
Nobody told me
the project is no
longer a priority.
My laptop is old.
Everyone else
has the latest
model.
Roles
Values
I really dont
think thats the
right thing to do.
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Encourage everyone
to talk even when
the topic is an
uncomfortable one.
Dont hurry to a
solution - consider
different possibilities
first.
Agree a way to
stop the same
situation happening
again.
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